Sadly, the only item we have ever received in a truly unacceptable state. 2 shelves missing, bottom doors do not align - However, Cotswold Company sent shelves and supports really quickly and we have agreed to have a local carpenter realign doors and show proof of before and after as Cotswold Company have agreed to credit us with a credit. I would advise EVERYONE buying cupboards to check the hinges - we have a larder cupboard where hinges do not align but are within the acceptable range but not what you expect with new furniture. The delivery men are usually really great but on this occasion they were extremely rude and quite obnoxious. Sad for such a great company. Otherwise, we love Cotswold Company furniture and will continue to furnish our home!