Scooms FAQs
Does Scooms sell mattresses?
No. The catalogue covers duvets, pillows, toppers, protectors, bed linen, towels and accessories such as throws, eye masks and storage bags, and that is the full extent of it. The nearest things to a sleep surface are the mattress topper and the mattress protector. Anyone shopping for an actual mattress will need a different retailer entirely.
How traceable is the down Scooms uses?
Unusually so. Every duvet and pillow arrives with an Original Hungarian Goose Down tag, issued by Hungary's Chamber of Commerce, its QR code letting you check where the fill came from. The down is single-country sourced and certified under the Responsible Down Standard, with Downafresh covering the EN 12935 hygiene standard. Very few bedding retailers offer a paper trail from farm to finished duvet, and it is a large part of what the price is paying for.
Is Scooms bedding suitable for dust mite allergy sufferers?
Yes, and by design: every duvet and pillow carries Nomite certification, the recognised marker of suitability for house dust mite allergy sufferers, inside tightly woven cotton casings. Oeko-Tex 100 certification sits across duvets, pillows, bed linen and towels as well, covering harmful substances more broadly. Down tends to get ruled out by allergy sufferers as a matter of habit, which makes a named, checkable standard more useful here than a vague hypoallergenic label.
What tog and size options does the Scooms duvet come in?
There are three fixed weights, 2.5, 4.5 and 9 tog, plus all-seasons options that combine two duvets into 7, 11.5 or 13.5 tog as the seasons turn. Sizes run from a 135 by 200cm Single up to a 290 by 235cm Emperor. The all-seasons route costs the most, but it stands in for separate summer and winter duvets rather than adding a second purchase later.
Can you see Scooms bedding in person before buying?
Scooms sells direct online only, so there is nowhere to handle the down before buying. That puts the weight on the trial for duvets and bed linen, and on the 30-night unused-returns window for pillows and other items. Pillows in particular cannot be slept on and then sent back, so buying one is a firmer commitment than the duvet.
What does the 10-year Scooms guarantee actually cover?
Manufacturing defects, not a change of mind. Duvets carry ten years and pillows three; the guarantee covers faults in how the product was made, so discovering that 9 tog runs too warm for you does not qualify. That second scenario belongs to the trial, and only within its first-purchase window, so read the guarantee as long-term build insurance rather than an extended returns policy.
