Is it any good?
Yes, if you choose by model. In store, our tester found the range ran from the Ortho 2000, firm with very little sink, to the Memory Plus, plush and slow to sink. Only the Luxury Firm and the Ortho 2000 can be turned. The rest are one-sided, and to me no-turn is a cost saving the trade sells as a feature.
The Hybrid 360 is the awkward one. Our tester found it a supportive medium on their back, steady near the side, but its listing says it has a pillow top. I avoid those: the soft top keeps softening with use, and on a one-sided mattress you can’t flip it to spread the wear. If you liked it, lie on the Ergo Deluxe too, which uses the same ErgoSense foam without a pillow top.
The range
Seven of the eight mattresses are pocket sprung, which is what I want under a main bed.
- Ortho 2000: 2000 AdvantEdge pocket springs in king size, DynamicEdge side support, and listed as extra firm. In store it held our tester's lower back well but pressed into the shoulder and hip on their side. Ignore the “Ortho”: it’s a firmness, not a medical promise.
- Luxury Firm: 1000 pocket springs in king size, a Reflex foam layer, DynamicEdge and double-sided. Firm and flat under our tester's back, and straightforward rather than luxurious.
- Memory Luxe: two layers of memory foam over 1000 pocket springs in king size. Comfortable straight away with no heavy foam drag, though our tester wanted a touch more firmness under the lower back.
- Ergo Deluxe: 1000 pocket springs in king size, ErgoSense foam and DynamicEdge. A comfortable medium with a strong edge, but short of support under my pelvis.
- PlushTech: Neo Coil pocket springs, Micro Neo Plus mini springs, Edgelock edges and three named foams. It felt cooler than most foam-heavy hybrids I lie on, but the support didn’t convince me all the way down.
- Hybrid 360: 1500 pocket springs in king size, ErgoSense foam, foam-encapsulated sides and a pillow top.
- Memory Plus: all foam, with a deep memory foam layer and no springs. Lovely around the hip and shoulder on our tester's side, softer than they'd choose on their back, and it got warm quickly.
- Natural Comfort: made for the Natural Comfort adjustable divan sets, with 1000 pocket springs in king size and a choice of soft or firm. I think adjustable beds are overpriced for most people, but if you’re buying one, this is its mattress.
The Lance ottoman is a sleigh-style ottoman with scroll ends and buttoning, and Furniture Village says it’s shorter from end to end than other sleigh beds. This version opens on the left. The Dice ottoman has a geometric headboard and the Horizon ottoman a plainer one with horizontal stitching. Both lift at the end and have wooden slats. All three are upholstered, and fabric marks, so think about the colour.
My picks, and why
The Luxury Firm is my first choice. It has the firm, level feel its name promises, a decent edge, and you can turn it.
The Ortho 2000 is for back and front sleepers who want extra firm, mainly heavier ones. If you sleep on your side, go a notch softer.
The Memory Luxe is my medium pick, comfortable from the first minute and easy to turn over on. Skip it if you sleep hot, though, because memory foam runs warm whatever the cover says.
What owners say
The worst reports are on the Natural Comfort. One owner’s mattress sank in the first week, and another thinks they were sent the firm version instead of the soft and says it still smelt of fire retardant after two weeks. A couple of others love theirs, but I’d check the label before the delivery team leaves.
Ortho 2000 owners are mixed. A couple praise the support, one says the mattress moves when their partner moves, and another calls it medium at best, so lie on it before you trust the label. One says it’s so heavy that getting into the storage underneath is a two-person job.
Elsewhere it’s mostly good news. One Luxury Firm owner found it harder than expected, and a couple of Memory Luxe owners call theirs comfortable, though one says it has compressed where they sit on the edge. On the beds, a couple of Horizon owners like the storage, and one Lance owner had an ottoman lid that was defective on delivery while another calls the frame very sturdy.
Buying it
Book an appointment in store and lie on your shortlist in your usual sleeping position, for longer than a sit on the edge. For an ottoman, check which side it opens and whether you can lift the lid with the mattress on. I’d take a slatted ottoman frame over a divan set, as divans are heavy and awkward to move.
The structural guarantee advertised on the range is Furniture Village’s own store-wide one, so read its terms and the returns policy before you order.
