Why our sleep experts loved it
The Natural Comfort Mattress is one of those models that looks straightforward on paper, but feels more nuanced the moment you actually lie on it. I tested it in store at Furniture Village, spending proper time switching between back and side sleeping positions and paying attention to the easy to miss details like edge stability and how quickly the comfort layer responds when you move. This is not a home trial review, but in person testing tells you a lot about build quality and whether a mattress is honestly specced or just nicely named.
Design and features
This is a UK made pocket sprung mattress, exclusive to Furniture Village, and it sits at 23 cm deep, which gives it a reassuringly substantial look on the bed. In king size you get 1000 pocket springs, which is a sensible count for this bracket and, in my view, enough to deliver proper contouring without the floaty, unstable feel that some lower count pocket systems can have. The cover is cashmere and viscose, which feels pleasant to the touch in store, not scratchy, not plasticky, and it gives that slightly elevated showroom finish.
Now the part I can’t ignore, the name. Calling this “Natural Comfort” is a bit cheeky when the spec includes 3 inches of reflex foam. Reflex foam is not natural, not even slightly. It is a practical material and it has its place, but the branding leans harder into the “natural” story than the construction really earns. The silk at 270 GSM sounds glamorous, but at that weight it’s more of a supporting character than the lead. In real terms, most of the feel you notice comes from the pocket springs and that reflex foam layer, with the polyester and silk acting more like finishing layers than game changers.
Mattress comfort
In store, the overall sensation is plush on first contact, then it firms up quickly underneath. That’s the reflex foam doing its thing, it smooths out the spring feel and gives a more uniform surface, but it also means you don’t get that slow melting pressure relief you’d expect from memory foam. I actually like that for people who turn over a lot, because you don’t feel stuck. But if you want a mattress that really lets your shoulder sink deeply, this will only do that in the soft tension, and even then it is not a dramatically soft, cloud-like design.
The firm option, which I focused on because it’s the more polarising choice, is properly firm. It holds you up rather than letting you settle in, and for the right sleeper that’s brilliant. But if you are a side sleeper with pronounced hips and shoulders, it is very likely to feel like the mattress is pushing back at you instead of accommodating you. The soft option is more interesting than people might assume, because it gives a gentler landing without collapsing, and lighter framed side sleepers could find it a rare sweet spot. That group is smaller than you might think, and they’re often underserved by mattresses that jump from “medium” straight to “too firm”.
Suitability
If you choose the firm tension, I’d put this firmly in the camp of back sleepers first, and some stomach sleepers second. Back sleepers tend to do best when the mattress keeps the pelvis from dropping, and the Natural Comfort in firm does exactly that. And in store, my lower back felt supported rather than arched, which is what I want to see in a firmer pocket sprung build.
But I would be cautious recommending the firm to side sleepers, especially anyone with an hourglass figure. Side sleeping needs enough give at the shoulder and hip to keep the spine level, and this mattress in firm doesn’t offer much sink through the comfort layer before you meet resistance. The soft option is the one I’d steer lighter side sleepers toward, but even then, you should be honest with yourself about your pressure points. If you regularly wake with a numb arm or a sore hip, you might need a plusher comfort layer than reflex foam can deliver.
It’s also worth mentioning the practical side. It’s non turn, so you won’t be flipping it, but you should rotate it regularly. And if you are putting it on a slatted frame, you really do need slats no wider than 7.5 cm apart or you risk excess dipping. That’s not marketing fluff, it’s a genuine performance issue with pocket sprung mattresses when the gaps are too wide.
What customers thought
The customer feedback I’ve seen is a mix, and it lines up with what I felt in store. One review worries they received a hard mattress instead of the soft they ordered, and that does ring alarm bells because this model in firm genuinely feels hard to some people. If someone is sensitive to firmness, a mix up would be immediately obvious, and it’s the kind of error that ruins trust. That same customer also mentioned a persistent fire retardant smell weeks after delivery, and I take that seriously. Off gassing happens, but two weeks of strong odour is not what most people expect from a mattress positioned with “natural” language. If you are smell sensitive or prone to headaches, you should plan for thorough airing and consider whether this is the right fit.
On the positive side, there are customers saying they are sleeping much better and that aches and pains have improved after switching from memory foam. That makes sense. If memory foam left you feeling trapped, overheated, or unsupported, a pocket spring and reflex foam combo can feel like a reset. Another buyer called the quality excellent and bought multiple for their children, which suggests the mattress feels robust and reliable in day to day use, not precious or prone to looking tired quickly.
The verdict
This is a better mattress than its name suggests, and a less natural mattress than its name implies. That’s my blunt takeaway after testing it in store. The construction is sensible, the pocket springs do a solid job of contouring, and the reflex foam brings stability and ease of movement. And if you pick the right tension for your sleep style, it can genuinely improve comfort and reduce morning aches.
But I’m not going to pretend the silk filling is transformative, and I’m not going to rubber stamp the “natural” positioning when reflex foam is doing most of the heavy lifting. Choose this because you want a supportive pocket sprung feel with a responsive foam layer, not because you want an all natural sleep surface. If you are a back sleeper who knows they need firm support, it’s a strong contender. If you are a lighter side sleeper who struggles to find a truly gentle option, the soft tension is worth trying in store. And if you are sensitive to smells, or you hate the idea of any uncertainty around firmness, go in with eyes open and be ready to ask questions before you commit.
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