A bit extreme perhaps but I've waited a full year before posting this review. When we were looking for a mattress, I read lots of reviews from people who were reviewing something they'd only slept on for a couple of days or perhaps weeks and I didn't find these especially helpful.
This mattress wasn't our first choice, we'd originally bought a different one that unfortunately turned out to be faulty. As a side note, Dreams were absolutely brilliant over this - after I reported the issues, we had an engineer visit within a couple of days and it was quickly confirmed that our original purchase had been duff. After our initial bad experience, we didn't want to have a straight replacement, so we re-visited our local store (Chester) to have another look at the potential replacements they had on offer. The sales team there were fantastic, we saw the same advisor who'd helped us on our initial visit - we explained the situation so she knew she wasn't going to earn any commission from helping us but she was wonderful, she spent ages with us and really gave us fantastic service - huge thanks to her!
So, at last to the point. I wouldn't have considered a soft mattress, if we hadn't been directed to it by the sleep match machine but our initial impression was excellent, the mattress felt sturdy and well made as well as being very comfortable, although not particularly 'soft'.
A year on and we are so, so happy with our choice! My husband's back pain has gone, as has my neck and hip pain - I've packed away the knee pillow that I was having to use to reduce the aches I was feeling with our old mattress. After a few weeks, the pillow top did soften up - I'd been a bit nervous about this happening as I didn't really like the idea of a soft mattress but I needn't have worried, every night is like sleeping on a huge, incredibly supportive marshmallow, it's just lovely. I've never slept better and I wholeheartedly recommend the Highbridge.
