Mattress or pillow: what are you after?
- I can't find the mattress
- I don't know which pillow to order
- I want to know what else they sell
- I need to know what happens if I send it back
The mattress has gone from the Levitex shop
Levitex's mattress and its mattress topper are both out of the catalogue. Their product pages redirect to the shop-all list, neither appears in the shop's own product feed, and its mattress and bed-frame collection pages are gone. The homepage link and the mattress sections still sitting in the delivery and FAQ pages are leftovers, so do not read them as proof you can order one.
Levitex has not said whether the mattress is discontinued, out of stock or being reworked. Email and ask before you plan a bedroom around it, and get the answer and the terms in writing. One thing worth untangling while you search: the Slice is a pillow topper, not the mattress topper the older pages describe.
One foam, one pillow and a short list of supports
The catalogue is small and all Levitex's own. The Sleep Posture Pillow sits at the centre of it, with pillowcases, a replacement cooling cover, the Slice pillow topper, a side sleeper wedge and lumbar and seat cushions. Behind those sits a positioning range aimed at carers and clinics: the Hugga Sleep System and individual body supports. No duvets, no sheet sets, nothing from any other brand.
Levitex puts named clinicians behind the design, a pain medicine consultant as medical director and a chartered physiotherapist as clinical lead. A good share of its stockists are clinics that will size a pillow for you. Take that for what it is, a company selling posture products into clinical settings, and not as a reason to expect a pillow to treat anything.
Pillow height is the whole decision
Levitex sizes this pillow by sleeping position and body height, so that is where to spend your attention. It comes in four fixed heights, from 8cm to 14cm, the smallest aimed at side sleepers under about five foot two. Nothing is adjustable: there is no fill to take out, so a height you guessed at becomes a return rather than a tweak. Ask Levitex for sizing advice if you fall between two, or if you move between your side and your back through the night.
The cover is nylon and comes off to wash. Overheating is the thing that wakes me, so a washable cover counts for more with me than the word cooling in a product name, which is a claim rather than a measurement. Knowing the foam is neither latex nor memory foam helps when you are comparing, and it still tells you nothing about how the pillow will feel under your head.
Buying direct: the trial, and where else it is sold
The trial and its condition bar
Levitex runs a home trial on its pillows and the smaller cushions, with a free UK collection you arrange by email. The condition bar is the part people miss. The pillow goes back in its original packaging and original condition, with no damage, blemishes or stains, and Levitex says it cannot refund one that fails that test. So keep the box, put a pillowcase on it from the first night, and write the deadline down the day it arrives.
Levitex asks you to give the pillow a fortnight before you judge it, which is fair advice and moves no deadlines. Its shape guarantee covers the pillow holding its shape, which is a different promise from you liking it. Pillowcases and accessories go back only unopened, the Hugga components and the velcro bedsheet are sealed-only, and delivery fees are not refunded unless you cancel before the order ships.
Delivery, other sellers and codes
Delivery is by parcel courier, Royal Mail or DPD, to any UK address but not to a PO box, free above a spend threshold and charged below it. There is no white-glove service and no old-mattress collection, neither of which matters for a pillow. To try one first, email the Manchester office and fix a time, or ring a clinic stockist before travelling.
Order through Amazon, Next or TikTok Shop and Levitex's own returns policy does not apply: that seller's terms do, so compare those and not only the price. Levitex offers ClearPay and PayPal's split-payment options, and publishes no price match. Codes come and go, and the ones we hold sit on the Levitex promo codes page.
