Therapur vs Simba Mattresses

Let me start by saying that since my first night of sleep on Sat 8 October 2016 with my new bed from Dreams I have slept well and woken fresh ready for the day ahead. However the whole experience started the week before when I stepped into the Dreams store at Colne Valley Retail Park in Watford. I had just moved into the area and was saying with my son's familiy until I moved into my own flat on 8 Oct. I was out shopping for a new bed and was accompanied by my grandson and daughter in law. We were made welcome as soon as we approached the store. A local radio station together with an England international rugby player was at the store. My grandson won a Dreams bear and played some computer games before meeting the international and having a picture taken with him; a great keepsake. This allowed me plenty of time to choose the right bed. I was impressed by the knowledge of the assistant and at no time was there even a hint of pushiness or oversell. My final selection was to plum for the Rapport Acti D Matress with a two draw base. This mattress and base was in stock, this was a stipulation because I needed it delivering to my new flat on 8 Oct. I was told there would be a delivery charge which included assembling the bed and removing any waste (great, saves me the job). I gave my address and then I received the first negative of the day. "Sorry the delivery van is full we cannot deliver to you next Saturday". What! it's midday the week before and you cannot deliver. I felt like walking straight out. People work and Saturday is the most convenient time for most people to take a delivery of such a large item. How many other customers would be told the same thing and how many sales would they loose. With a full week to go surely they could hire another van in. At £45 per delivery, would it cost that much? It was at that point that I had an idea. I could pop over to High Wycombe to pick up the bed from the Dreams warehouse with my hire van before I started moving to my flat. It would set me back an hour or so but at least I would have my bed on the first night and I saved the £45. On the 8 Oct my son and I set off for for the warehouse in good time to arrive as it opened, which would give us good start for the moving day. We were met by a nice chap who took my invoice and asked us to back the van up to the doors. A short time later he returned and asked if we were only there for the mattress as they did not have the two draw base. What! no I said we are here for both and they should both in in stock. With all that had to be done that day, this was not what I wanted to hear. He was away for about 30 minutes before returning with a smile ... he had found it. Ummm strange I though to myself. The move went well and towards the end of the day it was time to assemble my bed. Everything was straight forward until I tried to open one of the base draws. I eventually managed to open it only to find that the right hand side runners were damaged. I left the draw out of the base and would ring up about it on the Monday. It may be me being a little cynical but did the warehouse know it was faulty. I made up the bed and despite all the hassle of the day, I had a great nights sleep. I slept like a log, the bed felt fantastic. I informed Dreams about the defective draw runners and whilst I could of insisted on a new base unit, I just asked them to send out a new set of runners. They were sent out quite quickly and it only took me 10 minutes to change the runners over. Everything is now spot on. So that's my experience from start to finish. I need another bed for the second bedroom, would I go back to Dreams? well yes I would. The mattress is great and providing they can do me a good deal, deliver on time and rectify any faults within a reasonable time, why not. The positive to come out of this is that I do have a good product and I was left to decide without any added pressure. I just hate being jumped on when purchasing goods and in this respect Dreams were 100% good.

I would not give this mattress any stars but the option is not given, we selected this mattress after using the sleep match machine which in Dreams own words (It's a super smart bit of wizardry that chooses the right mattress just for you and the way you sleep. ) this is the most uncomfortable hardest mattress I have ever had I explained to the sales advisor that I suffer with neck and spine problems and could not sleep on a hard mattress she said that the machine recommended a medium mattress we stupidly put our trust in this marvellous machines hands the sales advisor showed us various mattresses from the list that the machine had recommended we chose this mattress and was assured not to worry as we had the 40 days returns policy at no point was it explained that we would have to sleep on the mattress for 30 nights before it could be returned and loose the difference in money if you chose a cheaper mattress. Two days after receiving the new mattress we returned to the store saying I cannot sleep as the mattress is so hard my pressure points are numb and I have pins and needles we were told that the problem is out of there hands and I would need to contact customer services after finally getting through to customer services I was told that they would prefer us to sleep on the mattress for 30 nights to enable the springs to settle down I said when I tried the mattress in the store nobody told us to expect such a difference between the stores mattress and the one we would receive also on our second visit to the store my husband noticed that we had in fact been sold a firm mattress as I am so upset with the service we have received I asked for my money to be refunded I was told this would not happen I would need to choose another mattress and either pay the difference if it was more expensive or loose the money if it was cheaper and also pay for the delivery Please ensure when buying a mattress from Dreams you read all of the small print that you are given once you have made your purchase and also read the reviews on the website as you will see other people have had the same experience as myself, do use the Sleep Match machine as another sales advisor on our second visit to the store said how can a machine tell you what mattress you need I have been selling mattresses for years and do not go by what the machine says.

I purchased this bed as a necessity following admission to hospital. I suffer from arthritis in my 5th, 6th and 7th vertebrae as well as my back, which means I have to have a really good bed to meet my needs. Neither can I lie on a bed which has buttons. I also suffer from night sweats and even though my last bed was cooling, it does not compare. Even with the Dreams mattress protector this bed still has the cooling effect, which I haven’t found elsewhere. The temperature control is a big issue for me Having trawled round various well known bedding shops I was very reluctant to buy as I was concerned that I would not be able to change it if I found it not to be suitable. Eventually I ended up at Dreams whom I understood now to be part of the Tempur group. The lady assistant could not have been more helpful and her customer service was impeccable. Having already tried so many beds I was very sceptical. I was surprised to find that the one I chose seemed to meet all my needs and was reasonably priced for such a high quality bed. The assistant reassured me that if I had any problems I could return it. The delivery was great and the men could not have been more helpful, contacting me at each stage. My first few nights I thought I was going to have to return it but after that the bed seemed to settle quickly and I have slept better than before. Since then I can honestly say that I have not woken in the night with pain in my back as a result of my bed. I am delighted with my new bed and would highly recommend. I purchased the pillows recommended to me too for my arthritic neck and to date I have not woken in the night or in the morning with bad neck pain. I could not be more delighted with my purchases from Dreams.

I have been using this mattress for about a month now, and it is in truth, the best mattress I have ever slept on. I'm a restless sleeper, and while I fall asleep on my front, I wake up on my side so I really need something where I can lie on my shoulder without it feeling like it was getting trapped or pinched underneath me. The mattress provides just the right amount of support and softness that I can move onto my side in the night, sink into the mattress with my shoulder (but not too much at my hip), and not be aware of it or wake up, which was a problem I had with my old mattress. The ActiGel layer is a nice feature that helps regulate the temperature in the bed and stops me from overheating. Just imagine that cool side of the pillow feeling but on your mattress. So far the rebound on the memory foam has also been fantastic, I've had memory foam products in the past where they've started to sag pretty quickly, thankfully that doesn't seem to be the case here. I am rotating the mattress top to toe every week as directed so that may have an impact. I have no complaints at all with the mattress, and am over the moon with it, but some possible points for readers to be aware of: - The ActiGel may not be for everyone, if you feel the cold more then I think this might not be your cup of tea. If that sounds like you I would definietly recommend going into a store and trying the mattress out before buying. - There is a little bit of a smell when you first start using the mattress, I assume from the ActiGel layer, but this has already disappeared from mine after a month of use. Overall I am very satisfied - super comfortable mattress that I look forward to sleeping on every night, worth the money.

Having already bought a mattress of a well known make from a well known retailer that unfortunately did not live up to it's claim by the manufacturer and my wife was unable to sleep on it from the first night, i was therefore unsure about going into a large business park retailer like Dreams because to be honest we had no idea as to what we should be buying. After a few minutes a member of the sales asked if we needed some help, after a brief discussion we were shown to, what looked like two single beds pushed together with a canopy, turns out it was a device that when we laid on it the sensors in the mattress measured all sorts about the wife and myself and all we had to do was lay there and look up at a screen on the canopy that gave us instructions. After a few minutes it produced what type of mattress we should buy, so our sales lady showed us a selection from one end of the price scale to the other, we were given a couple of lush pillows and were told to try out as many mattresses as we wanted. After a while the wife and i agreed on the TheraPur and our sales lady told us that delivery could be done in two days, she explained about their insurance which for the money is fantastic so i added that, just to finish off i also bought two of those lush pillows. I spent 3 times what the other mattress cost but from night one it has been faultless, everything our sales lady had told us was spot on, i only whished i had gone to dreams first.

When I saw online I must of read it so many times as I didn't want to get wrong.When it came it I aired it out and put my bedding.As soon I got in bed I felt it was very comfortable not hard , my back pain had gone within a few minutes even if I sit up and rest my legs I can be on my mattress 24 hours but before u couldn't I could get up.In my mattress I can read lie down , do my zoom meetings, training, work without having to keep moving as its stays the the same.

Didn't know where to start choosing a new (well overdue) mattress, heard a lot about Simba so we gave it a go. Best night sleep ever, my wife does get restless and it's either improved or I'm not noticing her moving about.The support is fantastic and it's comfortable too, firmish feel but you still sink into it.Best decision we have made in a long time, happy to recommend.

My wife has suffered with her back for years and has had operation to alleviate some of the pain. I bought her a foam mattress to give her more support but after two years of perseverance she was in agony every morning! Enter the new Simba mattress........no more morning blues and there's no stopping her now. Incredible product and worth every penny.

OK - good service , delivered on time and old mattress taken away .The SIMBA is certainly acceptable I wont bother sending it back under their 100 night guarantee but something about it not quite to my liking. Maybe it needs to sit on a divan rather than an oak framed bed like mine.Anyway it's not causing me any sleepless nights , so Zzzzzzzzzzzzzz !

Can't fault my Simba mattress, getting the best nights sleep I can ever remember, supports me from head to toe, my lower back is feeling fantastic, a problem area for me.The mattress is rolled which is really convenient in this pandemic. The mattress is very well made and really comfy too.Will recommend to everyone.