Therapur vs The Dreams Workshop Mattress Reviews

After 10 years with our old OTTY mattress, it was definitely time for a change. I had started waking up with shoulder pain and knew we needed something more supportive, so we visited the store to find the right replacement. The service we received was outstanding. The sales advisor took the time to understand our needs and guided us through the different options without any pressure. I was feeling quite dizzy that day, and her kindness really stood out—she offered me some water and encouraged me to take my time rather than rushing the decision. We eventually chose the Therapur ActiGel Polar 2000 Combination Mattress, and it has been one of the best purchases we've made for our home. From the very first night, it felt incredibly comfortable and supportive. The mattress provides excellent pressure relief for my shoulders while still giving great overall support, and the cooling ActiGel layer helps keep the temperature comfortable throughout the night. We're both sleeping much better, waking up feeling more refreshed, and my shoulder discomfort has improved significantly. The combination of expert advice, excellent customer service, and a fantastic mattress made the whole experience a pleasure from start to finish. I would highly recommend both the Therapur ActiGel Polar 2000 Combination Mattress and the team who helped us choose it. Five stars from us!

I would not give this mattress any stars but the option is not given, we selected this mattress after using the sleep match machine which in Dreams own words (It's a super smart bit of wizardry that chooses the right mattress just for you and the way you sleep. ) this is the most uncomfortable hardest mattress I have ever had I explained to the sales advisor that I suffer with neck and spine problems and could not sleep on a hard mattress she said that the machine recommended a medium mattress we stupidly put our trust in this marvellous machines hands the sales advisor showed us various mattresses from the list that the machine had recommended we chose this mattress and was assured not to worry as we had the 40 days returns policy at no point was it explained that we would have to sleep on the mattress for 30 nights before it could be returned and loose the difference in money if you chose a cheaper mattress. Two days after receiving the new mattress we returned to the store saying I cannot sleep as the mattress is so hard my pressure points are numb and I have pins and needles we were told that the problem is out of there hands and I would need to contact customer services after finally getting through to customer services I was told that they would prefer us to sleep on the mattress for 30 nights to enable the springs to settle down I said when I tried the mattress in the store nobody told us to expect such a difference between the stores mattress and the one we would receive also on our second visit to the store my husband noticed that we had in fact been sold a firm mattress as I am so upset with the service we have received I asked for my money to be refunded I was told this would not happen I would need to choose another mattress and either pay the difference if it was more expensive or loose the money if it was cheaper and also pay for the delivery Please ensure when buying a mattress from Dreams you read all of the small print that you are given once you have made your purchase and also read the reviews on the website as you will see other people have had the same experience as myself, do use the Sleep Match machine as another sales advisor on our second visit to the store said how can a machine tell you what mattress you need I have been selling mattresses for years and do not go by what the machine says.

'Ive been very pleased with the TheraPur ActiGel Polar 2000 Combination Mattress. It offers a really good balance of comfort and support, and the ActiGel layer helps keep the mattress feeling cooler through the night, which has made sleeping much more comfortable. It provides enough cushioning to relieve pressure while still giving good support for my back. The build quality feels excellent, and the mattress has a premium feel. Motion transfer is fairly well controlled too, so movement from the other side of the bed isn't too disruptive. The only reason I'm giving it 4 rather than 5 stars is that it's quite substantial and took a little time to fully break in. It may also feel firmer than expected at first, but it becomes more comfortable after a short period of use. Overall, it's a high-quality mattress that delivers on comfort, support, and cooling, and I'd happily recommend it to anyone looking for a supportive mattress with a cooler sleeping surface.

I tried this mattress a couple of times in the shop, and found it to be comfortable, with a supportive base but soft pillow top that you sunk into, giving a balanced feel. However, when it arrived, it felt considerably firmer than the one that I tried in store, with the pillow top not feeling as thick, and lacking the feeling that you could sink into it. I have had the mattress for 2 months, and in that time it has not felt like it was getting any softer, but I was very disappointed to find that the mattress is developing a not-insignificant sag in the middle (it was being used by a single person), to the point where if you try to sleep at the side, you can sense the slope towards the middle. After just 2 months this is incredibly disappointing, and does not bode well for the long term. In addition, the cooling technology works very well when you are lying directly on the mattress as you do in the shop, but by the time you have added a mattress protector (also by Therapur) and fitted sheet, you can't really notice the cooling benefits any more. Perhaps 1 star is a little unfair, someone who prefers a firmer mattress and is happy for it to be firmer than expected would not be as disappointed, but for me the noticeable dip towards the middle of the mattress is an issue that I could not overlook. I have submitted an exchange under the Comfort Guarantee scheme for a medium-firm Silent Night mattress, as I didn't want to risk the same sagging issues by swapping to a medium firmness mattress from Therapur.

I had the previous version of this mattress—the Polar 800 in a double—which my partner and I loved. We found it comfortable, it helped us stay cool, and we always slept well on it. We wanted the same again, but Dreams had just discontinued it. We decided to buy this newer version and tried it in the shop. It felt a tad firmer, but it was difficult to tell in the shop. Since sleeping on it we can confirm this mattress is simply not a medium. It is like sleeping on the floor, it is so solid. We've kept persevering and even after 6 weeks, it is still so solid. There is no give to it. The is some give in the top layer but the springs are solid. I keep waking in the night with dead limbs. Both my partner, who is now pregnant, and I keep waking up feeling like we've slept on the floor with achy muscles and backs which we never had before. I think this would only start to feel Medium if you were 16 stone plus. Also, the mattress absolutely stunk for the first 2-3 weeks. The chemical smell was so awful it didn't feel suitable for humans to sleep on. We had to leave it to air in our spare room before we could use it. Luckily we kept our old mattress! It's really disappointing and I would not recommend this mattress. It's always such a shame when manufacturers change something for the worse. We are going to exchange it.

Oh dear, now thanks to the expert advice of a Dreams salesperson, I now have a guilty secret. Some three months ago I moved some distance from a place where I had lived for many years. A lot of my friends and family had said they would like to come down and spend a few days with me, when I had settled, nice but I would need to set up a guests bedroom. Stating the obvious, I would need a bed and all the accessories. Having already had a good experience when purchasing just a duvet at Dreams store in Havant, I returned to same on a mission. I explained that I needed a large double bed, it needed to have some storage, and as it would only be for occasional use, it should be at a budget price. Since then I have had a few people stay for a couple of nights, but all would comment on how comfortable they had been at night. Fast forward to a couple of weeks ago. I decided that the main bedroom needed decorating, so rather than move heavy furniture around, I would simply cover my super-king sized bed with a dust sheet, and use the new bed in the 'guests' bedroom. Now here is the thing, for months I have been suffering from major back pain, so much so I was sent to a local hospital where they conducted both X-ray and CT scans. It was concluded that the problem was due to wear in my lower spine, and all they could suggest was the use of strong pain killers. Even as I write this, I am very much aware that I am free from pain in my back, and I can only attribute this to the use of the new Dreams bed, and the applied knowledge of the sales assistant. To their credit, they respected my need to stay within a very tight budget, not only with the bed, but also the accessories. My guilty secret? Now when guests stay I find myself saying, "You have the super-king, I will be fine with the double.

5 Star service! Our new bed was delivered on Christmas eve thanks to the very helpful Dreams staff member who served us. I have already left a review for the way he conducted himself and handled the sale. With only one week to go for Christmas eve, he pulled out ALL the stops to get us a bed in time! Very friendly, he answered ALL of our questions and gave us food for thought about ALL the things available. I never realized that there was so much to consider when buying a bed! LoL Unfortunately, after unpacking the bed we discovered that one of the draws was damaged. There's no way the driver could have known, due to the packaging. We contacted customer services and explained the problem, she was sorry to hear this and set about ordering a replacement draw. She explained that due to Christmas & New Year, there would be a slight delay, but we were given 15th Jan for delivery. Again, very friendly & helpful! Our replacement draw was just delivered, by the delivery driver & his mate, again very friendly and on time! After looking at our damaged draw, he checked to see that the replacement was the right colour and all ok... and if I had any other questions. Again... 5 Star service! We had waited until now before leaving this review, as we wanted to see how Dreams handled this. We appreciate that these things can happen, but it's how the company deals with it. We're pleased to say that they passed with glowing colours!!! A great bed and 5 Star service.... BUY WITH CONFIDENCE! P.S. I've slept like a baby this past four weeks! :)

After blowing £79 on a rolled up so called mattress from a dodgy ebay company last year (huge mistake) it wasn't going to take an awful lot to impress me. I was very impressed with the measures in place in the Telford store due to covid 19 and instantly felt at ease. Covers, masks, sanitizer everywhere and plenty of social distancing. Having picked my mattress the checkout was quick, friendly and efficient and took no more than 5 minutes. 8 days later my new mattress arrived. The delivery men were big, strong, wearing masks and made short work of getting my new mattress into my bedroom. Literally less than 2 minutes. The missus went all out with new pillows and fresh bedding and dutifully set about creating our night time body shelf. After a tiring day, a wonderful sirloin, bottle of red and a shower we were ready to jump into our new slice of heaven. 3 words were muttered by us both in unison. Oh my lord. What slumberland sorcery is this. The perfect amount of firmness, the wonderful smell of the fresh bedding and the support of the memory foam pillows and we were out faster than Frank Bruno against Mike tyson. Absolute bliss. I can't recommend dreams or this mattress highly enough. Superb product, great service and fast delivery. Don't delay, buy one today!

Unfortunately, I find this mattress far too hard. Two ago I started experiencing severe lower back pain and hip pain. I was hoping it would ease, but the opposite has happened and the pain has increasingly got worse, in particular, in the last few days. Only had the mattress since the end of September so I am going to speak to Dreams about the problems I am experiencing. Even though the mattress looks good quality, the firmness is too much (and won't suit anyone who moves at all in their sleep, I think most people do move). When I was in the store, I did ask for assistance in choosing a mattress, but with hindsight I do wish I had asked for two opinions from their customer service staff...I put all my faith in the advice from one customer service member of staff. I will update my rating, if I find that Dreams are obliging in finding an alternative solution for me, and I hope promptly. (Please note: I've never experienced any kind of back pain of any sort in my life prior to purchasing the mattress from Dreams).

Dear Team, I am writing to express my disappointment with the Springfield mattress I recently purchased. Unfortunately, the mattress has not met my expectations in terms of comfort or quality. Ever since I started using it, I’ve been experiencing consistent back pain every day. Despite regularly rotating the mattress, there has been no improvement. The springs are clearly felt through the surface, making it extremely uncomfortable to sleep on. It feels as though there is little to no cushioning or foam layer, which raises concerns about the quality and construction of the mattress. I trusted Dreams for a good night's sleep, but this experience has been quite disappointing. It is clear that the mattress is faulty and not up to the mark.