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Sleepeezee vs Otty Mattress Reviews

Compare Sleepeezee and Otty mattresses side by side: owner satisfaction, support, durability and price, based on aggregated customer reviews.

Checked byBecky Reeve, Staff Writer, Mattress Expert
SourceCompiled from WantMattress review data

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Brand

Sleepeezee

Overall score4.7/5
Price range£299 – £2,299
Brand

Otty

Overall score4.7/5
Price range£350 – £940

On aggregated owner reviews the two are level at 4.7 out of 5, so the choice comes down to price, trial and guarantee.

Head to head

Both ranges are sprung throughout, so the difference is in the comfort layers on top and in price. Only Sleepeezee offers latex, in 1 model. Sleepeezee runs from soft to extra firm, and Otty runs from medium to extra firm. Sleepeezee covers more of the firmness scale, which helps if two sleepers need different feels. Sleepeezee is the cheaper way in, though not by much. But at the top end Sleepeezee goes further, so it also has the more premium options.

How they differ

SleepeezeeOtty
Mattresses we list538
Price range£299 – £2,299£350 – £940
Owner rating4.7 out of 5 (5,750 reviews)4.7 out of 5 (4,072 reviews)

Mattresses only. Ratings are the review-weighted average across each brand’s mattresses on UK retailer sites. Prices read 17 October 2026.

Sleepeezee

Sleepeezee has been making mattresses in the UK since 1924, and is one of only two mattress brands in the country to hold a Royal Warrant for supply to the Royal Household. The company is based in Rochester, Kent, and still manufactures its beds in the UK today, which is something that has become increasingly rare in a market now dominated by imported bed in a box products.

The range is broad and covers pocket sprung, hybrid and memory foam models, with the Hotel Collection and the Cooler collections sitting at the more popular end of the lineup. Sleepeezee also licenses a Jeff Banks range that brings a designer name to the traditional pocket sprung mattress format.

Otty

Otty is a British brand that started in 2016 and has grown quickly into one of the most recognised hybrid mattress names on the UK market. The company is based in Leeds and sells direct to the customer, cutting out the middle man in the traditional bed retail chain and passing the savings on in the form of long trial periods and sensible prices.

Their hybrid lineup pairs cooling gel infused memory foam with individually encased pocket springs, and it is the hybrid build that Otty is best known for. Most mattresses ship vacuum packed in a box, and buyers get a 100 night home trial along with a 10 year guarantee.

Sleepeezee owner satisfaction

Owners are mostly happy with their Sleepeezee, with comfort the thing they write about most. "Firm but not too firm", one owner wrote, and "like sleeping on a cloud" is a phrase that keeps turning up. Bad backs come up a lot too, usually from an owner saying the aches have eased: "No more back pain in the morning", as one put it.

The main complaint is firmness that does not match the label, and it runs both ways. "It is far too soft to be advertised as a firm", one owner wrote of a firm-rated pocket sprung model, while another headed their review "Much firmer than you think". Several also found the mattress that arrived firmer than the one they had tried in the shop.

A smaller number report a dip forming early: one owner wrote that theirs "had dipped in the middle after a few weeks". The trial period varies by retailer, and a few owners who wanted to swap were frustrated at having to wait 30 days before they could exchange.

Sleepeezee supportiveness

Sleepeezee builds its mattresses around pocket spring units in most of the range, with counts running from about 1,000 in the entry level models up to 9,500 in the higher end Memory Ultimate range. The higher spring counts are not just a marketing number; they genuinely improve how closely the mattress contours to the body, which matters more for lighter sleepers who need the springs to react to less pressure.

Above the springs, Sleepeezee uses natural fillings such as wool and silk on the better models, which adds a layer of give without softening the core support. The firmness options run from soft through to extra firm, so most buyers will find a version that suits their preferred feel.

Sleepeezee durability

As a UK manufacturer with a hundred year trading history, Sleepeezee has the kind of build quality that is hard to find in newer direct to consumer brands. The mattresses are hand tufted on the better models, which stops the fillings from shifting over time and is the main reason traditional mattresses last longer than their budget counterparts.

The Royal Warrant is not handed out to brands whose products fall apart, and the consumer mattresses use the same construction methods as the ones Sleepeezee supplies to the Royal Household. Some owners are on their second or third Sleepeezee and say how long the last one went: "My last sleepeezee lasted 30 years", one wrote, and another said their old one "lasted 15yrs". Others report a dip forming within the first weeks or months: one owner wrote that theirs "dips and sags after about six months".

Sleepeezee best offers

We've managed to find the following top deals from across the web on Sleepeezee mattresses.

  • Dreams
    Up to 50% Off Season

    *SLEEPEEZEE*

  • Mattress Online
    Up to 55% Off Sale

    *SLEEPEEZEE*

  • Mattress Next Day
    Up to 70% off Big Brands

    *SLEEPEEZEE*

Otty owner satisfaction

Plenty of owners write about support, often with a bad back behind the purchase. "Back ache stopped immediately", one wrote, and another found it "firm but really supportive" and "Great for my bad back." Couples mostly say partner movement barely registers: "I never get disturbed by my wife when she moves around anymore".

Complaints about the mattress itself mostly come down to firmness. Some owners found it harder than they bargained for ("it is very very firm" and "It seems firmer than I expected"), and the hot-sleeper verdict splits, from "as a hot sleeper I find it very breathable" to "I’ve felt rather hot during the night." Edge support splits the same way: one owner wrote "Decent edge support too, much better than of the Emma one." while another's husband "feels like he’s rolling towards the edge of it." Many owners praise a fast delivery, but the sharpest gripes are about couriers rather than the mattress. One owner had the pick-up and delivery go out of sync twice. Another wrote that "Otty had delivery problems with their previous couriers who did not deliver" and still called the customer service "excellent".

Otty supportiveness

The Otty Original Hybrid uses a top layer of cooling gel memory foam over a reflex foam transition layer and a core of pocket springs. Each spring moves independently, which is why the mattress copes well with two people of different weights sleeping side by side. The foam layers add enough pressure relief for the shoulders and hips, and the spring core keeps the lower back properly supported without letting anyone sink into a hammock shape.

For heavier sleepers over about 15 stone, Otty makes the Firm Hybrid, a flippable mattress rated 9/10 for firmness on one side and 10/10 on the other. Support comes up again and again in the reviews. One owner wrote: "I feel much better supported at hips and shoulders when I'm sleeping".

Otty durability

Otty uses a high gauge spring unit and good quality foams above it, which is the right recipe for a mattress that holds its shape over the long run. Most Otty covers are removable, and several are machine washable, which is unusual at this level of the market and helps the mattress stay fresh over the years.

Owners split on how it wears. One owner about two years in reported "absolutely no signs of sagging", while another found theirs "already dipping in the middle" after eighteen months. The 10 year guarantee gives a clear signal of how much life the brand expects out of its own product. Given the materials and the build, Otty mattresses are well positioned to last the seven to ten years that most buyers are looking for.

Otty best offers

We've managed to find the following top deals from across the web on Otty mattresses.

Owner reviews of Sleepeezee mattresses

5 S Burman

I was just passing Dreams and having had a mattress for nearly 9 years didn't realise that it should be replaced having seen the advertising from the doorway. Rayanne immediately approached me with a smile and warm welcome to find out what I needed. I didn't really know and assuring me with her knowledge she explained how the process worked with regards to finding a new mattress to specifically suit my needs without any pressure, jargon or hard sales push. This was a fresh revelation. It was like she was a professional expert here to advise and guide. She showed me the mattress test that would give me some ideas to what would suit my body, preferred sleeping position and budget. All this was done whilst reassuring me of their Covid arrangements to ensure safety and make me feel safe and reassured. After using the machine for 3 minutes she went through the recommended mattresses. She was not rushed, but to the point, politely and in a friendly manner. She made me feel relaxed and not pressured into buying but with such professionalism, knowledge and guidance I knew that I now needed a new mattress. I tried several (with my own pillowcase cover that was sprayed) and she allowed me to go back and try them again to make sure I was happy with the purchase. She reiterated that even after the mattress was delivered I still had time to change my mind. Such a great experience. Relaxed, professional and knowledgeable. This is how all sales staff should be and what a great employee Rayanne is! More like Rayanne please!! I be back in eight years time to buy again!! PS Since buying the mattress (3 weeks ago) I have had the best sleep ever. The mattress was actually half the cost of the previous one I bought (from a reputable high street store)! I'm coming back to Dreams in future!

5 A Willox

My fiancé and I had recently moved into our apartment. We were very very keen to spoil ourselves on a new mattress as we are very much under the impression that you spend a third of your life sleeping. We decided to visit your Wandsworth bridge road branch in which we were welcomed in a friendly and warm manner by Riccardo. Firstly, he offered us something to drink in which we then had a chat around what we were looking for. He then advised us to give the sleep match tool a go so we could pin point the exact mattress to our specific needs. Once the process was completed he then showed us all the mattresses that the the tool advised on. Very patiently he carried around two pillows as myself and my fiancé tried out all the mattresses. Having a budget in mind from the start it was due the expertise of Riccardo that we decided to go over our budget and really spoil ourselves on a top end mattress, which we purchased. With regards to the delivery, unfortunately our order was placed on the 22nd of March, a few days before the lockdown. This ultimately had a massive impact on our delivery day which was meant to be on the 15th of April but due to COVID-19 we only managed to receive our order on the 8th of June. All I can say was that Dreams did keep us up to date and we were very much aware of the issues. We are very happy with our new mattress and our sleep has never been better, well worth the wait. Thanks so much! Regards Andy

4 Retrogal

I’m leaving this review to be as helpful to future buyers as humanly possible…the struggle is real! I started my journey at dreams with a Therapur 2600 polar mattress. Sadly it was WAY too firm for me (I’m 5ft 9 and 11stone). Gave me shoulder and neck ache and left me tossing and turning throughout the night. It was considerably firmer than the showroom model too. On the plus side, the cooling technology really did seem to work. Sent night sweats packing! I exchanged via the 100 night comfort and planned to go for the therapur 4600 (medium support) which seemed to have a much thicker topper with more give. Previously I ignored any mattresses in store labelled ‘soft’ as I wanted a medium comfort level. The manager of the store talked me in to trying the Beatrice (one of his favs). Although labelled ‘soft’, it has a very supportive base mattress with a memory foam softer topper which allows the body to sink in (stopping shoulder aches) yet isn’t overly soft due to the support from beneath. All in all, the comfort level of this mattress is ‘just right’. No more tossing and turning. Hooray! I would definitely describe it as a medium support, not soft. It’s also wonderfully thick so if you like to sleep high up, this is a great choice. (Stepladder may be required if under 5ft 5 though)…Works perfectly with John Lewis deep fitted sheets. Only negative - sadly it isn’t cooling like the Therapur. I do find myself waking up much warmer which will only get worse now we are coming in to summer. If the Beatrice had cooling technology I would give it 5 stars and never leave my bed again. So overall, I’m very happy with this one. Not cheap…the price of a small used car...but comfy. Hopefully it stands the test of time. Watch this space :)

2 Carpymick

I've had my matilda kingsize for 2 years. I bought it because I was suffering a lot of back pain n mold matress. My pain reduced slightly with this matress but I still woke up in pain. Stupidly, I assumed that this would be the case with any matress. I hadn't had a holiday in years due to caring responsibilities so hadn't slept in any other beds for comparison. Since the passing of my mother, I've been on a few holidays this last year and am amazed how much better my back has felt each time. I have been thinking that the matilda must be too soft for me because I recently got myself checked out and following xrays, was diagnosed with arthritis in my neck and lower back. However, I went away again a couple of weeks ago and when I got on the bed, I immediately said to my wife that I was really going to struggle because it was significantly softer than my matilda. I was mistaken...I wasn't pain free, but I was in significantly less pain than at home. This has convinced me that the matress isn't right for me. It's strange, because when I first get into bed it feels reasonably comfortable. Within a couple of hours I'm in pain, and then have to constantly change positions until I finally give up and get out of bed. I rarely manage more than 4 hours sleep. It's my fault really, because I should have changed it in the first 100 days. I now know that I need to buy a new one, but accept that I probably need to spend significantly more to get a suitable one, so I'm saving up! One other thing, I overhest a lot on this matress, I wouldn't get anything with foam or gel again.

1 Laura Barton

Extremely unhappy with the mattress and the customer service received – I bought a mattress in good faith that it would be suitable for me based on a lot of research and *mostly* good reviews. Also for the money, you would except it to be good quality. Unfortunately, the mattress is not fit for purpose as it dips so much on the sides that it is unusable. I cannot even get in and out of bed properly as I pretty much fall off the bed when I try to sit on the side! I have a disability as well which has been severely affected by this shoddily made mattress. I could not even get into bed on my own due to how badly it dips. I keep falling off. This has caused me so much distress and I am now massively out of pocket and have nowhere to sleep. They sent over someone to inspect it and they deemed it fine but it is definitely not fine. A brand new £1100 2200 independent pocket spring mattress should not dip that much on the edges when it is less than a month old - it should be sturdy and fully filled edge to edge. The company are making out like I am making this issue up, and they claim the mattress is fine as they do not want to refund me, but I have seen at least 2 other people have issued the very same complaint/ review. DO NOT BUY THIS MATTRESS - IT IS POORLY MADE & NOT FIT FOR PURPOSE - YOU WILL END UP OUT OF POCKET AND THEY WILL NOT REFUND YOU.

Owner reviews of Otty mattresses

5 Viveak

A great mattress. We looked at several of the leading hybrid mattresses on the market, and after a discussion with the sales person via chat on the website (as it was during lockdown), they were able to answer many of my questions clearly and exactly why Otty Mattress is a better product than its competitors. The delivery service and also the ease of ordering the product was great and most importantly we have had fantastic nights sleep since purchasing this mattress. Fantastic product and you wi...

5 Sarah H.

Absolutely love my new mattress, I ordered the hybrid mattress and I have not been disappointed, the website was so easy and the payment plan was a dream, delivery was extremely quick even with all the delays due to the Coronavirus I ordered sunday and my mattress was delivered Wednesday morning, it was so easy to open and within 4 hours it was fully inflated. I could not recommend it more, it is so comfortable its alot firmer then my last memory form mattress which is what I wanted. The depth o...

5 Penny V.

Absolutely love my Otty matress, I went for the hybrid and I was not disappointed. I was hit by a car whilst pregnant and broke my tibia platueu so have since suffered with problems in both knees and my back so it was important to get a good nights sleep and rest well. The Otty matress has given me just that and my 18 month old son loves snoozing ontop of their pillows too. They offer a 100 day money back guarantee which I think is great, although personally I'd be pretty surprised if anyone wan...

1 Catherine H.

Appalling customer service. Wasted a days annual leave waiting for my mattress, it arrived the following day. There was no communication and when I questioned it I was told that I was rude and they couldn?t do anything to help. I paid extra to have the mattress delivered to the room of my choice . On delivery the men refused to take it upstairs due to health and safety regulations. Again when I mentioned this to otty customer services they weren?t interested. Eventually I was told by the boss Da...

1 Jaz H.

Bought two mattresses for two different bedrooms; one original hybrid and one aura hybrid mattress. Although advertised as levels of 7 and 6 firmness respectively, they are much firmer than expected; you barely sink into them! The aura hybrid was used by my partner and I (15 and 11 stone) and we still found it very firm that it gave us lower back pain. We trialed them for 6 weeks before giving up on them and when we tried to claim the 100-night trial that each mattress advertised, it turns out w...

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