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OTTY Aura Hybrid Mattress
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OTTY Aura Hybrid Mattress

In shortCouples who use the edges get sturdy support and easy movement from pocket springs beneath foam. I'd go softer if you love a plush bed. Read the review

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Pros & cons

Here we collect tests, guides and product reviews so that you can create a picture of what others think about the product. This analysis and review is based on my experience and a decade of industry insight.

  • Combines pocket springs and foam for optimal support and comfort.
  • Medium-firm feel suitable for a wide range of sleepers.
  • Removable and washable cover for easy maintenance.
  • 100-night risk-free trial to ensure satisfaction.
  • 10-year warranty for peace of mind.
  • May be too firm for those who prefer a softer mattress.
  • Requires regular rotation to maintain shape and longevity.
  • Limited to specific bed bases for optimal performance.

Read what our reviewers found ›

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The OTTY Aura Hybrid Mattress appears to be ___ for you.

Your SnoozeScore answers are used to determine whether the mattress may be suitable. Any mattress that scores on or above 70% based on your answers is treated as suitable, while anything less is treated as unsuitable.

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*SnoozeScore cannot anticipate personal comfort level nor are we able to guarantee personal suitability. Always consult with the retailer for specific advise.

Testing team takeaways

To test the OTTY Aura Hybrid Mattress we have people from our testing team take a closer look at the mattress and form their own opinions. Below is their observations.

As a combination sleeper with an average build, I took the OTTY Aura Hybrid Mattress for a spin during a weekend home trial. I found it hits just the right balance between support and cushioning, with a medium-firm feel that accommodated my multiple sleep positions throughout the night. The hybrid design cleverly combines a responsive pocket-spring core and gel-infused memory foam top layer, delivering a noticeably cool, comfortable sleep—no overheating, even after hours of use. Edge-to-edge support was another strong point; it's not every night you can shift around without losing any comfort, especially in a mid-range mattress.

Tester Attributes: Combi sleeper86 kgUses weighted blanket

What our reviewers found

During a brief weekend home trial, the OTTY Aura Hybrid Mattress immediately impressed with robust edge support and a responsive feel. When I sat on the edge to put my socks on, it held up well without that sliding-off feeling. This 23 cm hybrid-combining memory foam layers with a pocket-spring core-delivered firmness right out to the sides without any noticeable sag at the edges while changing sleep positions felt natural and effortless; the springs responded to movements quickly and in a surprisingly intuitive way, adjusting to weight shifts faster than expected. Overall, these first impressions were highly positive, indicating that the Aura's thoughtful construction pays off in real-world comfort.

Comfort & Feel

At first lie-down, the Aura Hybrid feels plush on the surface yet firmly supportive beneath. Its overall feel is around medium-firm (roughly 6.5 out of 10), a sweet spot that balances cushioning and support. The knit cover felt soft and a bit stretchy under my hand, which I liked. The knit cover and memory foam top layer gently cradle your body, allowing shoulders and hips to nestle in slightly, but you never feel swallowed by the bed. As soon as you settle in, the pocket springs underneath kick in to support your weight evenly, keeping you comfortably buoyed. Thanks to this responsive spring action, shifting positions at night is effortless; there's no unpleasant “stuck” sensation, just continuous comfort as you move.

Pressure Relief

Despite its medium-firm feel, the Aura Hybrid does a solid job of relieving pressure on key areas. The memory foam top layer moulds to shoulders, hips, and lower back, spreading weight to reduce sharp pressure points. When lying on your side, the foam and springs together allow just enough give under the shoulder and hip to prevent soreness, although if you're very curvy or really pressure-sensitive you might still want something a touch softer. Back sleepers will feel the foam filling the curve of the lumbar region so no gap causes tension. The Aura isn't an ultra-plush mattress, but its design keeps most pressure points comfortably cushioned. Only very pressure-sensitive sleepers might prefer a bit more plushness; for most, the pressure relief is well-balanced with ample support.

Support & Spine Alignment

When it comes to support and spinal alignment, the Aura's robust spring core shines. Lying on the mattress keeps your body in a neutral posture without sagging or awkward arching. The individually wrapped coils provide adaptive support: they firm up under heavier parts of the body (like the hips and torso) and yield a bit under lighter areas, so every region is appropriately braced. This means whether you sleep on your back or your stomach, your spine stays level - a key to avoiding morning stiffness or back pain. If you prefer a really firm, flatter feel, the top foam can feel a bit too cushioned at first. And this level of support remains consistent across the entire mattress; even near the edge you feel just as evenly supported as in the centre.

Cooling & Breathability

The Aura sleeps in particular cool for a hybrid mattress. Its top layer of gel-infused memory foam helps draw heat away from the body, and this is aided by a pocket spring core that encourages airflow as you move. The cover is also fairly breathable and moisture-wicking, which further disperses body heat and humidity instead of trapping them. Throughout the night, the mattress maintains a comfortably neutral temperature - even after hours of use, there is no noticeable heat build-up or clamminess, although the foam top can still feel a bit warmer than a non-foam hybrid if you run very hot. While any bed will ultimately reflect the room's climate, the Aura clearly takes steps to minimize overheating, making it a good choice for people who tend to sleep hot.

Motion Transfer

Even with its springy character, the Aura handles motion transfer well. Each pocket coil works independently, so pressure on one side of the bed causes little ripple on the other, and the foam layers further absorb movement. In practice, couples will experience only minimal disturbance from each other's tossing and turning. There is a bit of bounce, but not enough to interrupt sleep - even a sudden flop onto the bed tends to dissipate quickly.

Edge Stability

Edge stability is an area where the Aura Hybrid truly excels. Thanks to reinforced sidewalls around the spring core, the perimeter feels nearly as supportive as the centre of the mattress. You can sit right on the edge (for instance, to put on shoes) or sleep up against it and still feel secure, with no notable sagging or roll-off sensation. You can comfortably use the full width of the bed without compromising support. For couples or anyone who finds themselves near the side at night, this sturdy edge is a major plus, ensuring consistent comfort and support no matter where you lie. Overall, the Aura's solid build translates into a stable, reliable feel from edge to edge.

Suitability for Different Sleeping Positions

The Aura's medium-firm design proves versatile for all sleep positions.

  • Side Sleepers: Side sleepers get a mix of cushioning and support. The memory foam top lets the shoulder and hip nestle in for proper alignment, while the springs prevent sag, so most will avoid sharp pressure points or “bottoming out” during the night.
  • Back Sleepers: Back sleepers feel well supported. The spring core keeps the hips and midsection from sinking, maintaining a neutral spine, while the foam layers fill the curve of the lower back-helping to prevent stiffness.
  • Stomach Sleepers: Stomach sleepers benefit from the Aura's firmness under the midsection, which keeps the torso elevated and the lower back from arching. Meanwhile, the foam comfort layer adds a touch of cushion to prevent the surface from feeling too rigid.

Final Thoughts

The OTTY Aura Hybrid Mattress offers a well-rounded sleep experience. Its design successfully merges the body-conforming comfort of foam with the sturdy support of pocket springs, yielding a mattress that is both comfortable and reliable. In all the areas that count, the Aura performs strongly: it keeps you cool, limits motion disturbances, and stays supportive right to the edges. The medium-firm feel hits a versatile middle ground that can accommodate a broad range of sleepers and positions. While personal preferences vary - those who need an exceptionally plush or extra-firm bed might look elsewhere - the Aura Hybrid will satisfy the vast majority seeking a balance of cushioning and support. Overall, it's a thoughtfully engineered mattress that lives up to its promises and delivers quality rest.

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How does it feel?

Personalised feel depends on bodyweight. Adjust your weight below to get an indication of how the OTTY Aura Hybrid Mattress may feel.

Price history

The price graph displays the lowest price over time excluding shipping.

Lowest price we've recorded: £349.99, seen in the last 90 days

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Quantitative Measurements
Of The OTTY Aura Hybrid Mattress
Here's how the product performs based on the materials and composition when compared to other products of similar price point. These measurements are produced using a combination of specification-heavy algorithmic data points and our own hands on experience.
Here's how the product performs based on the materials and composition when compared to other products of similar price point. These measurements are produced using a combination of specification-heavy algorithmic data points and our own hands on experience.

Suitability

*Assuming average weight, suitability will vary dependant on body type, check your SnoozeScore above for a more tailored guide.
  • Back Sleepers
    ★★★★★
    ★★★★★
  • The amount of support offered from a mattress will vary depending on the firmness of the tension and the type of support layer used. Based on a person of average build.
  • Side Sleepers
    ★★★★★
    ★★★★★
  • If you sleep on your side you typically need a supportive tension that is not too firm, nor too soft. This is because your hips and shoulders need adequate sinkage.
  • Stomach Sleepers
    ★★★★★
    ★★★★★
  • Stomach sleepers need a reasonable amount of tension in the base support layer to adequately offer body contouring and help prevent aches and pains. Results will vary based on your build.

Performance

  • Breathability
    ★★★★★
    ★★★★★
  • Mattresses that feature breathable materials help promote airflow and keep you cool making for a more hygienic night's sleep.
  • Turning on mattress
    ★★★★★
    ★★★★★
  • Certain materials like memory foam can make it difficult to move about on the mattress while you toss and turn. Same too for pillow tops which can create a cloud like sensation which can make manoeuvrability challenging.
  • Stability
    ★★★★★
    ★★★★★
  • Depending on the type of support layer in place can have an impact on stability, edge to edge support and roll together prevention. Pocket springs of a firmer tension will have better stability than open coil soft tension, for example.

Odour

  • Initial Odour
    ★★★★★
    ★★★★★
  • Materials in mattresses, particularly memory foam and rolled bed-in-a-box mattresses can have an initial odour, this is typically short term and reduces considerably within 24 hours.
  • Long Standing Odour
    ★★★★★
    ★★★★★
  • Certain materials inside different mattresses can produce a small odour. Typically this is short term rather than long standing but there are minor exceptions.

Brand Rating

  • Overall Brand Rating
    ★★★★★
    ★★★★★
  • This is based on community driven customer reviews tied to product reviews and grouped together at a brand level to produce a score.

Reviews

Let us know your thoughts on a product or view reviews from others. Please note that WantMattress does not verify whether the user has used or purchased the product.

4.7 - 608 reviews

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Stuart J.
Verified by Otty
5
There are a myriad of options on the market and after spending a little time looking on line I quickly Can me to the conclusion that there probably is not much difference, so how to make the decision when you are not going to test them all, although that is an option if you can be bothered, reviews helped and the website. I choose Otty because they said their mattress is a 7/10 in firmness and I need a firmer mattress due to some back issues (other providers don?t says what firmness they are jus...
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Db
Verified by Otty
5
Bought on Monday morning via a very easy to navigate web site. By Monday evening I?d been contacted with a delivery day 48 hrs later! This wasn?t convenient so a quick call and it was changed to the Thursday. All very easy and hassle free. The night before delivery I was sent a 4 hour delivery window, this was updated on Thursday morning and then again with a call from the delivery crew to narrow it to 2 hours. All very professional and courteous. The mattress arrived as promised and was deliver...
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Tricia L.
Verified by Otty
5
I reviewed all hybrid mattresses and decided on the Otty. I'm so pleased that I did. I ordered on the Wednesday and the matteress was delivered on the Friday. I left it for 4 hours as Instructed and couldn't believe how it opened up. There was a slight smell but that was soon forgot once I lay on it, I honestly cannot rate it enough I also purchased the pillows and have THE best nights sleep ever. Fantastic customer service and I highly recommend the mattress and pillows. One extremely happy cus...
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Atif M.
Verified by Otty
5
I was honestly a bit apprehensive in buying this mattress as our last 2 mattresses bought through the internet were memory foam and whilst good were cheaper hence less risk. Well my wife and i started getting lower back pains which led to us looking for a replacement. We looked into the brand mattresses like Eve, Simba etc but then we came across OTTY. The price was comparative but having researched the detail i was attracted to the fact that there are layers of foam supported by springs which a...
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Tito
Verified by Otty
5
Wow, individual pocket sprung mattress, means I am not affected by movement on another part of the bed. Top gel layer keeps you cool at night. Memory foam contours your body and the springs individually support it. It feels magnificent both sleeping in and waking up from this superior mattress. I knew it was good, but when I slept in a 5 star hotel recently whose beds I used to rate very highly, I realised that OTTY is the ultimate in sleep and rest and refreshment! I don't even get bothered whe...
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Emily H.
Verified by Otty
5
Oh. My. God. This mattress is INCREDIBLE!!! When I lie down, my whole body feels like it's been running for months and just stopped. It feels as though everything is back in its place, my spine, hips and shoulders feel like they're held in the best position they're meant to be in and I've had the best nights sleep ever! The pillow is amazing too, just tops it all off wonderfully. I'm so excited about it I get everyone I know to try it when I come! It's the small things, hey?! Would HIGHLY recomm...
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Louise H.
Verified by Otty
5
I don?t normally leave reviews, but the Otty Hybrid mattress was delivered on Thursday and I cannot believe what a difference it has made! I have an extremely fussy husband (knows what he likes and likes what he knows) and was convinced he wouldn?t like the mattress, but decided to try this, fully expecting to be sending it back under the '100 night trial'. We both loved the mattress immediately and, having been adamant that the pillows would be a waste of money, my husband said this morning tha...
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Lynne R.
Verified by Otty
5
Ordered the Otty hybrid mattress and pillows...came in 2 days . delivery process was excellent received texts and emails giving a 4 hour slot prior to the day of delivery and a phone call giving a 2 hour slot on the morning of the delivery.The two men who arrived were polite and friendly.Was glad I paid the extra 10 pound to have them bring it up the stairs to my room as it was heavy.Easy to unpack with the cutting toll provided.Left it the advised 4 hours to expand and then crawled into bed as ...
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Paul T.
Verified by Otty
5
No complaints here - from start to finish Otty have been true to their word. Unfortunately we didn't take well to our mattress and had to send it back under the 100 night sleep trial. I was a bit concerned Otty would make things difficult for us on the return, having read reviews of problems others have had with competing brands, but from start to finish the process was smooth. The collection of our mattress by Keen and Able was efficient and they were flexible on pickup dates. Otty meanwhile st...
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Jenny B.
Verified by Otty
5
I ordered the Otty on 30/12/18 on 02/01/19 I was emailed & text by the delivery company keen and able to confirm delivery today (03/01/19) I then received a further text with a 4 hour window and was advised that I would get a call in the morning to confirm an accurate time for delivery. As promised I received a call this morning with a 2 hour delivery window and was advised I would be called again when the were 15 minutes away from my house which again the delivery men did meaning I was able to ...
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Mark
Verified by Otty
5
We have had the Otty for two weeks and I can't praise it enough, the comfort is second to none, it's like sleeping on a cloud. I have been waking up with back and shoulder pain, but since I bought this Otty mattress I have not had that problem! Highly recommended.The free pillows are also great. I would 100% recommend this company. I was very impressed. Delivery was good as well, they had the option for a two man delivery to the room of choice. This was free. Although I was ordering directly fro...
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George L.
Verified by Otty
5
We looked at a lot of different mattresses that offer a 100 day free trial. We looked at the reviews and different offers. What concerned us was not being able to test the mattress before purchasing. Luckily there was a Next Store that had the mattress so we tested this against another brand. The other brand was more expensive and the quality appeared really poor compared to Otty. On this basis we ordered the mattress. Delivery was next day. In terms of quality this is perhaps one of the best ma...
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Tinkytink
Verified by Otty
5
I'm still in my trial period but I want to comment on the customer service- fantastic. Had a small problem on arrival which was speedily sorted out. Mattress much cooler than the Emma which I had tried. Found Emma very comfy but much too hot after an hour or two so couldn't sleep. No problems with overheating with Otty. It is certainly firmer and I may decide to get a soft topper but it is very supportive. The pillows are fabulous and have stopped all that twisting turning and adjusting. My son ...
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Colin
Verified by Otty
5
After reading reviews decided to order our mattress.As we are in a remote area we knew it would go to another carrier so were expecting a longer delivery time,not three weeks!.After numerous calls to carrier ie van broken down,cancelled order etc.One phone call to Otty and we were sorted,they used another carrier and we had it within 3 days.Unfortunately mattress cover was damaged with forklift forks so another phone call to Otty.I need not have worried new cover sent out free of charge.Excellen...
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Julian R.
Verified by Otty
5
I never thought a mattress could make a huge difference to a nights sleep but oh what a difference an Otty mattress has made. My new girl friend was coming over to stay so I swapped my single bed for a small double we had lying around, but my mum had thrown the mattress out. After looking around on line I decide to get an Otty mattress after hearing and reading many good reviews on it. It arrived two days before she did so I unwrapped it and put it on to the bed. I loved the way it unrolled and ...
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Val P.
Verified by Otty
5
OMG I have not slept so well in a decade. In 2008 I was diagnosed with a rare blood condition and was started on low dose chemotherapy tablets. This controls but doesn't cure my illness. One of the symptoms/side effects are delibitating night sweats. Waking every night with a river running between your breasts, your pillow soaking wet and your hair dripping like you've just got out of the shower is no joke. My Otty mattress and pillows arrived two weeks ago and I haven't had a night sweat since ...
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Nay
Verified by Otty
5
Easy to order came quickly and was easy to follow instructions, like all super king size mattresses it was a little heavy but managed quite easily. I fitted it in place and left for around 6 hours before I slept on the mattress and honestly it was one of the worst night sleeps I have ad but the second night WOW it was like being in heaven best night sleep in very long time and got even better as the nights went on best mattress I have ever slept on 100% recommend. O and no need for a thick duvet...
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Linda B.
Verified by Otty
5
I bought this mattress for my mum. She has chronic pain from arthritis and is awake most nights with pain in her joints. The ordering process was simple and the keen and able delivery company kept us well informed of their delivery plan. We received the mattress a week after ordering at 7.30pm. We unpacked and left it on the bed in a well aired room and she was able to use the mattress the next evening. The chemical smell has been quite strong all week but it is becoming less now and doesn't bot...
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Hedgehog
Verified by Otty
5
Very impressed with this mattress. We took a long time looking in to the various options available online these days, and are very happy with our choice! The mattress is a little firmer than we're used to, which worried me slightly at first, as I am a side sleeper (around 13stone), and was having problems with numbness and pain, especially in the shoulders, but the Otty mattress I'm pleased to say has sorted all that! It softens a lot after you have slept in there for half an hour or so and is a...
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Michael S.
Verified by Otty
5
I don't sleep well, and in all honesty a mattress won't change that no matter how good it is! But I do believe that the OTTY is about as good as it gets. We did a lot of research and narrowed our choices down to OTTY, Emma, Eve & Casper. After finding out about each mattress, the way they are constructed, the individual layers, value for money, we decided upon the OTTY. Michal was very helpful and delivery was efficient and courteous. We've only had the OTTY for 6 nights, but all seems good so f...
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Sarah H.
Verified by Otty
5
I have had my super king size otty for just over a week and so far I cannot praise it enough,I would not have bought this if I had tried it first in a showroom as it feels much firmer than I have previously had but it's the most comfortable mattress I've ever slept on,the pillows are great too ,my husband is 18 stone of muscle and we have had problems previously where his side dips , this mattress is having no trouble supporting him so far ,I never usually recommend anything but this mattress ha...
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Giulia C.
Verified by Otty
5
I got the new mattress a couple of weeks ago. After 11 years of whatever-bed, I finally decided I will rent this place for a longer time and it was worth of getting rid of the landlord mattress and get a decent one with the black friday discounts. It's such a huge difference! I don't know how, I've always been a side sleeper and the mattress is now making me sleep so well on my back. My back is slowly realigning and I am finally able to be lazy in bed if I want to sleep longer than 7 hours witho...
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Rakesh M.
Verified by Otty
5
We bought an Otto Aura Matress for our daughter as she has moved from the cot to a single bed. All I can say and I think I represent quite a few parent here! She slept straight through the night and that is a win in my eyes My daughter said she felt comfortable on the mattress she doesnt leave her bed now lol! The mattress is packaged well and delivered on time, the quality of the mattress is really good and overall Im impressed. I think I will change my king size mattress for an Otto mattr...
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Fred
Verified by Otty
5
These Trustpilot reviews for the OTTY mattress are bizarre in their variety (and tending towards the negative). The OTTY mattress is a five-star product, but unhappiness with aspects of ordering and delivery (I too had to depend on the powers of Angie (thanks!) to make things right) seem to muddy the waters of this crystal-clear fact. I loved unpacking the mattress and watching it breathe, grow and come to life. A first night's sleep on my OTTY mattress was a better sleep than I had had in a lon...
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Raf
Verified by Otty
5
I recently bought an original mattress. The material and workmanship were beautiful. We slept wonderfully, but unfortunately for us this mattress was too soft. After 30 days we decided that we had to exchange one for a extra firm one. After talking to customer service and explaining everything they were very helpful and explained very simply the best way to solve this small problem. We decided to take extra firm. They explane as well that on secend mattress we can`t have another 100 day trials b...
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Georgina H.
Verified by Otty
5
I've only been sleeping on the mattress a few days so I have more testing to do, and I know memory foam takes a while to fully expand. However I suffer from a bad back and Pelvis injury which painfully effects the muscles at the front of my abdomen too and I've noticed a massive difference already. At first the mattress felt very firm to lie on, yet two days of sleeping and the pain in my lower back and abdomen has pretty much stopped. My back pain was massively impacting my quality of life, I w...
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Victoria
Verified by Otty
5
I bought my Otty hybrid euro king mattress on a Monday and it was delivered very quickly (on Wednesday morning). The delivery was very easy and the two guys who delivered the mattress were before time and professional. I had no trouble with setting up the mattress on my own (I'm a small slightly built woman!) Best of the all, the mattress has more than met my expectations. I did quite a bit of research before landing on Otty's hybrid comparing it with Emma, Eva and Simba hybrids and I think I ch...
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L B.
Verified by Otty
5
I spent ages looking for a mattress that would suit our needs. I have had bad experiences with memory foam before so was a little reticent about a hybrid. But I went for Otty because the reviews said it was the most like a pocket sprung and more firm than the others on offer. We weren't disappointed, it feels just like a pocket sprung, it's lovely and firm. Other reviews said that it smelt for a long time but honestly we did not have this problem at all. It arrived quickly and delivery was great...
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Sue T.
Verified by Otty
3
I have given a review of 3 . First of all there was a problem with their delivery firm Keen and Able who had a problem with their vans on my first delivery date. I was not informed of the non delivery until 11.30 . On contacting Keen and Able, they profusely apologised, but by that time my bed had been dismantled and waiting for them. They only deliver in my area on a Tuesday and Friday . I then asked questions to OTTY on the messanger system. I explained I had fibromyalgia and apart from apolog...
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Chris
Verified by Otty
3
I can't fault the delivery company, excellent communication and very prompt delivery. I've had my mattress for 9 days now and whilst I'd hoped to be sleeping like a baby by now, sadly I'm not. The mattress still has a very strong plastic smell (despite me removing the bedding every morning and leaving the windows open) and this is preventing me from getting to sleep. I chose the otty over another hybrid as it was rated a 7 for firmness and I wanted a firm mattress. However I'm struggling with ho...
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Kat S.
Verified by Otty
3
The mattress is fantastic, I would honestly recommend it to anyone. I don't feel however that I can give the overall experience of purchasing the mattress any more than an average rating because it really wasn't hassle free. If you're thinking of choosing the Finance option be aware that you may be asked for a guarantor and that the process of approving the guarantor takes a few hours. This happened to me and it meant that I missed the cut off point for next day delivery. Knowing I wasn't going ...
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Ben B.
Verified by Otty
3
The Pure mattress was far too firm for both my wife and I. We are both average height with normal BMI (mine's a little high actually). If it had a deeper/softer layer of memory foam on the top then that would have made all the difference for us, we actually considered getting an extra mattress topper but that would have defeated the purpose of getting a new mattress. I didn't find it uncomfortable but my wife definitely didn't like it, so we decided to return it as per the 100 night trial. I can...
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Steve
Verified by Otty
2
I?ve given this two stars, mainly because of the service. As for the mattress, Otty Pure Hybrid, then it would be one at the most. Lasted only 5 nights before deciding to send it back. Bought to help with back pain, it actually made it worse. As a side sleeper, I found that when sleeping with my back to the edge, there was insufficient support leaving me feeling about to roll off the bed. Adjusting my position then put my spine out of alignment, increasing the pain, hence the decision to return,...
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Michele F.
Verified by Otty
1
Never received my order! When I ordered it states 1-3 days delivery. I chased after 3 days to be told it would arrive on the Friday. I called on the Friday to say it was out of stock and wouldn?t arrive in warehouse until end of August so I could expect delivery on 3-4th August. I messaged again and was told it clearly shows as out of stock. I again said I looked and it doesn?t say this when I order it and took a screen shot of the page but customer service won?t accept this! I then said I wante...
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Mike L.
Verified by Otty
5
Got it on back friday sale so I could afford it. Got new mattress since i was waking up with back pain regularly. Was between this and the simba but chose this as it doesn't get as warm as simba mattress. Comfort wise it is fine. It took some getting used to the 1st week in as I am prone to likeing soft beds. This is like an in-between, more towards the firm side being a memory foam. At the end of the day I cant really complain about it since I dont wake up with back pain anymore so got to give...
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C G.
Verified by Otty
5
I have a small double and whenever I shared the bed with my boyfriend on my old mattress, we would both end up in the centre and wake up achey and irritated, blaming each other for hogging the middle of the bed. Now I have this new matress I realise that the crappy mattress was to blame, we couldn't help but roll into to middle as it sagged so much there. Not a problem with this one at all. I feel really supported on the edge of the matress where I like to sleep, and now when I want to spoon my...
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Mr
Verified by Otty
5
We had some difficulty getting the mattress upstairs as it was so heavy. In hindsight, it might have been easier if we?d removed it from its box first, as this was thick cardboard and quite heavy in itself. We removed the mattress from the plastic bag using the tool supplied - an excellent addition to the package for removing the plastic bag without cutting into the mattress. The first thing that hits you is the smell from the mattress. Nearly three weeks on, this is now disappearing. The mattr...
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Petebun61
Verified by Otty
5
My wife and I are like chalk and cheese with regards to build. I am 6 foot tall and to be honest overweight. My wife is 4 foot 7 inches and a good tist of wind would blow her away. Trying to find a mattress that suits us both has been a challenge. That is until we purchased the OTTY double mattress. Now when I turn over and move through the night my wife does not get thrown around the bed. She found it a bit too firm to start with but after a week she thinks it's great and we are both enjoying ...
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Andrew
Verified by Otty
5
Had my Otty mattress for 3 years and when I removed the cover to wash I noticed rips in the foam at the top and bottom which were quite severe. Got in touch with OTTY and had to jump through the hoops of sending photos and the infamous "recorded" phone call from Darren who really does try to pull out all the stops to not replace i must say. But to be fair to them, at the end they honoured their ten year gurantee and replaced with a rejuvenated mattress very quickly. We had a calendar alert in o...
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Richard
Verified by Otty
5
I spent weeks looking at new mattresses before settling on the Otty Pure plus. Ordered on Sunday and delivery was confirmed for Thursday. On the Thursday morning I contacted Otty to let them know I didn?t need my old mattress collecting - a service I had paid for. Within 30 minutes the team had updated the couriers and refunded the difference. Fantastic customer service. Hats off to the delivery team who rang when they were nearby and were courteous and polite on arrival. I let the mattress exp...
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Richard J.
Verified by Otty
5
Purchased the Original Hybrid mattress. I accidentally ordered a single rather than a double, but after emailing support they were able to invoice me for the price difference and still get the correct mattress out that day, with next day delivery. The mattress is incredible, it's difficult to get out of bed in the morning! I've never slept this well other than in 5* hotels. I used to take a while to get to sleep, then wake up a few times in the night, but with this mattress I don't even remembe...
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Mr F.
Verified by Otty
5
Where do you start on reviewing my choice based on reading loads of reviews and comparison websites. There are so many choices all promising theirs is the best. I can?t comment on the others but I made the choice on the Otty based on reviews and within the price range I wanted to spend. I couldn?t justify the extreme prices competitors were quoting. So I purchased the Otty knowing I had a hundred days to test. I have only had it in the summer months and thrilled to say that I am a light sleeper...
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Hime
Verified by Otty
4
The otty is brilliant before we got this one we tried other brands wont mention but the otty is the one we've kept! I was having a really hard time sleeping comfortably and was restless and awoke tired most days before we hot it and now I really do sleep like a baby the support for my back is great I no longer get any back pain upon waking and my stiffness in the morning is greatly reduced. The only thing I would've liked is a bit more of a memory top so I just feel I sink in a little but tbh I...
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Paul W.
Verified by Otty
4
Really pleased I decided to choose the Otty Hybrid. I was searching online for ages going back and forth through the usual suspects but took a punt on this. When we first started using it I thought it was too firm and was a bit disappointed but after a few nights i got used to the new feeling and I also think it softened, either way it?s now very much loved to be honest. The super soft memory foams on offer at first feel great but I?d heard a lot of people say after several weeks you want somet...
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Chris
Verified by Otty
4
Mattress is first rate. Delivery is another story. - 1st attempt cancelled by courier at 7am on the day of delivery (wasted day off booked) - Delivered on the following day. Box was damaged and torn which made having to carry up three floors challenging. Scruffy crew, interior of vehicle looked a tip. - Otty charging to have old mattress dipsosed of is fair enough and expected, but to not deliver to room of choice or front door (I live in a flat) nowasdays without payment is a not good, conside...
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David B.
Verified by Otty
2
Firstly I have given two stars rather than one as the mattress and pillows actually are comfortable. We ordered a bed frame, mattress, 3 pillows and a mattress protector. Delivery took a week. When they arrived they took my old mattress out and put it in the snow next to their van. Then they realised that they had brought the wrong size bed frame but had brought the correct mattress. Once we unpacked the mattress it was damaged. The pillows were fine and the mattress protector arrived separatel...
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Real R.
Verified by Otty
1
I purchased an OTTY mattress in 2018 and the mattress has failed and split on 2 occasions near the edges on both sides. On the first occasion they honoured their stated 10 year guarantee and sent a replacement. However, the mattress has split again and they are now refusing to honour the guarantee fully. They have offered a replacement but without any further warranty on the new mattress which puts the consumer at a loss should the defect reappear. They have also offered a partial refund (fair ...
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Will G.
Verified by Otty
1
Mattress not delivered on the stated date. The delivery firm sent a message the night before to confirm the delivery between 1330 and 1530 on the delivery day. Then on the day, the tracking did not show as dispatched - after 30 mins waiting on hold, I was told it wasn't actually out for delivery as it had arrived late at the delivery depot. No options given for redelivery and I'm now left with a bed and no mattress, with the Otty customer service line having finished early for the weekend as th...
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Customer
Verified by Otty
5
After buying many new mattresses over 40 years my daughter had bought herself an OTTY mattress and was so pleased with it so asked me to try it out and Wow! I was very impressed so ordered one myself with pillows too and since then I?ve had a very very comfortable sleep better than any of the mattresses I?ve bought before. The pillows are far better than any I?ve had before too. I?d love another for the spare bedroom so my visitors could have a good nights sleep too. Delivery was very good wit...
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Will
Verified by Otty
5
Really great mattress - came within 48 hours from placing the order (past cut off - so I?d imagine it?s only a 24 hour delivery sometimes!) The customer support is really good - I had queries beforehand for what the packaged dimension of the mattress were to see if it would fit in my car they replied swiftly. The mattress itself is firm but extremely comfortable at the same time. Very supportive on my back and I fall asleep quickly. I bought it during a heatwave and it was very cool to lay on ...
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Sarah T.
Verified by Otty
5
10 weeks ago I ordered a mattress from EMMA Mattress. It was supposed to be on a 3-4 week lead time. Since then they have ignored my emails and given me false delivery dates repeatedly until finally I cancelled the order in absolute disgust. Then I happened upon OTTY through the Which best buy January 2018 report. I went on their website and immediately a pop up chat came up and I was greeted by Angie and a few moments later Jamie. Both answered my questions quickly and efficiently. Within 3 h...
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Niki S.
Verified by Otty
5
After going for about a year or so with ever increasing back pain (at 28 years old I was assuming it wasn't age related!) I began looking around for a new mattress. As seems to be all the rage at the minute, adverts for the new style of 'boxed and unroll' memory foam caught my eye, however the price tag attached for a double Simba, EVE, Casper mattress etc soon calmed my curiosity. Enter OTTY. For at least ?200 less than the next competitor with the choice of an additional ?50 off at checkout ...
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Susan H.
Verified by Otty
5
I purchased the double otty mattress and pillows, order was delivered at the time specified and taken to the bedroom , also had my old mattress collected. Once opened the mattress starts to expand this takes a couple of hours but can take up to a couple of days to fully reach its natural size and shape . Although I am still getting used to the memory foam, the mattress and pillows are very comfortable and you will soon find you don't want to get out of bed in the morning. Would definitely reco...
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Jd
Verified by Otty
4
I've had the mattress for around 6 weeks and I really like it, especially the coolness of it. My old memory foam mattress used to get very hot. The Otty even stayed cool during the recent heatwave which was lovely. For the first few days I thought I'd made a terrible mistake and would have to send the mattress back using the free trial guarantee. I loved the pillow immediately but the mattress initially felt too firm. I'd read that new memory foam takes a while to become pliable enough to adap...
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Anthony F.
Verified by Otty
2
I was told up to 14 days when i ordered 2 mattress. one month later one arrived! after pointing out that my order was not complete I was informed no stock was available untill they had some........ whenever that might be still waiting. kids with no bed. loads of stress. all because of terrible communication and poor information. if otty had said they had no beds to send I would of got some from another company instead. on a positive note the payment/order/website system works fine and the ma...
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Ricardo A.
Verified by Otty
1
Terrible experience with your service. This is my second OTTY mattress and, honestly, if it werent for the product quality, Id buy elsewhere. I live abroad and paid extra for next-day delivery on Thursday so it would arrive Friday, the day my family and I were arriving at our new, completely empty house. This mattress was the only one we had. After realising Id ordered just after the cut-off, I called customer service, but the agent offered no help or clarification. I even said Id sleep on...
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Jeff H.
Verified by Otty
1
Promised me a 14-21 day completion, with a 5 day delivery after that. I contacted them to chase it up when that time had passed. Customer service told me it was ready and I would hear by the end of the week. A week later, no news. So contacted them again and was told I was "confused" and that they make their delivery times clear on the site. When I explained that I was not confused and described how the entire delivery period had come and gone, with a lie about it being in transit, they change...
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Wolf
Verified by Otty
5
Excellent so far (first week) Product information - good. would like to have a bit more technical, detailed information. Order process - easy, intuitive. Delivery - came on time. Without being asked, put overshoes. Comfort (first week) so far very comfortable. Enjoy the product. Suggestion The company does offer free delivery, but if you want your old product to be removed, than you must order a specific slot (?10) and then also add ?30 for the removal. Made no sense to me - I am happy for yo...
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Jason G.
Verified by Otty
5
This is the first mattress we've bought online, there is so many out there but OTTY seemed the best value for the price and offered something a little different with their design. Ordering was easy, amazing that we could also get it on credit which was a huge help as we have just moved into our first home! Delivery was as promised, nice and simple. The Sleep test. We've been sleeping on our OTTY Materess and OTTY pillows for about a week, the feeling of getting into your new bed is like stayi...
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Christine N.
Verified by Otty
5
Oh my life, we needed a new mattress and I was looking around for one when a work colleague took delivery of 2 x Otty pillows. When I felt them, they were fabulous. I feel that pillows have to be as good as the mattress or nothing works. When I looked on the Otty website, there was a fabulous offer of a mattress and two free pillows, so I jumped in at the chance. It is without a doubt the BEST mattress I have ever had in my life. I feel as if I have grown about 3 inches in height because my s...
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Aston S.
Verified by Otty
5
After endless searching, extensive research and much deliberation we deduced that on desktop research alone, it is impossible to tell the leading mattress brands apart. Some brands may have been around longer, or have a 0.1 higher ranking over x 000's of reviews, but overall they all appear the same, even the pricing is hard to tell apart. So, how to choose? We found the inclusion of two additional pillows, and more competitive pricing the clincher. The delivery communications and payment pro...
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Maria H.
Verified by Otty
5
I was about to go into my local hospital for major abdominal surgery. I had put up with a hand me down ?sleigh bed? which was very low. Too low for me to climb in and out of with a tummy full of stitches! My first thought was to chat to my family. Luckily my eldest son and his pregnant wife had recently bought a new Otty Mattress. He sent me the link to exactly the same one he had purchased. I ordered it in the middle of a Friday night during the recent May Bank Holiday. By the Monday I had m...
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Customer
Verified by Otty
5
It?s been over a month now we?ve been sleeping with Otty and it certainly doesn?t disappoint. Otty has been very accommodating for my husband, boyfriend and myself. The 3 of us are very comfortable sleeping on the super king. The bf is over 6ft and it?s the first bed he?s said where his feet don?t poke out the bottom! Seems to be a great investment so far, split the payments over a year - easy. I hope the mattress stands the rest of time, I?ve got faith. Take care opening the mattress when y...
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Mat
Verified by Otty
5
Delivered exactly on time. Easy to unpack. Some reviews said that the mattress had to be aired for a few days due to the smell of the foam, but there was no real smell that we could notice and we slept on it the first night. It was also said to be extremely firm - it is firm but it is not "rock hard" by any means, and, it doesn't give in the middle or at the edges. I have had a back problem for a while and have been much improved after sleeping on this mattress. Would never ever consider goi...
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A T.
Verified by Otty
5
We were so happy with our first mattress that we bought a second one, and the deluxe pillows too. All products are excellent value (we bought during discount periods), and the mattresses in particular a bit firmer than the competition. This is something I wanted and hence opted for Otty over other brands. Customer service is responsive and helpful, and the delivery partners Keen & Able are a very professionally run setup too. Very happy with our experience and recommend Otty without hesitation.
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S B.
Verified by Otty
5
Everything was superb, from the purchase & delivery through to the quality of the product. I ordered a bed frame, mattress and 2 pillows as a package. Ordering was straightforward and a confirmation of order and delivery date was received straight away. The delivery team emailed and texted an approximate delivery time the day before delivery, and also phoned on the day to confirm a more precise window. The items arrived when expected and were delivered straight to the bedroom. My old bed was...
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Rich P.
Verified by Otty
5
I want to start this review to say that the mattress wasn't for me and it was returned within the first 100 days. I've given 5 stars, because even though the product wasn't for me, this no way means it's a bad product. It was the exceptional customer service which won it for me. Ordering was easy, Customer Service price matched a (just) expired deal saving me ?100 and gained 2x free pillows. The proposed delivery date was delayed, however a quick call to Otty to explain I was moving house an...
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Estera
Verified by Otty
5
So, sooooo comfy. It is incredible how much of a difference is to have a good mattress. I love my bed now. I always liked it but now I just love it. I also bought OTTY pillows and OH MY GOD! They are incredible. My husband for some reason didn't like his so now I have two! One for sleep and when I want to work or watch a movie in bed, I just make myself royal seat with those pillows. My only complain is that it is so difficult to get out of bed in the morning :) I ordered delivery to my bedr...
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Sam
Verified by Otty
4
The order I placed was simple enough however I rang and spoke to an operator regarding a couple of questions regarding the Otty flex memory mattress and I am still waiting for the call back!. Even though I was mis advised regarding delivery date when I did get confirmation of delivery all went smoothly. I must say the mattress is ok so far, I will hold judgement for a whole month which will give me an indication of wether I think this mattress will hold its shape and is as comfortable as I h...
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Umar
Verified by Otty
1
I bought this mattress after reading about the 7/10 firmness rating. I thought it would be good support for my body, medium-firm. I have had the mattress for 5 months now and found it way too hard for my liking. My bones around my shoulders are hurting, its just not for me. Ive developed aches and pains ive never had before as I am a side sleeper. I've also had physiotherapy treatment for my shoulders and arms since getting the bed having developed these pains. I will be getting rid of this ...
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Ic
Verified by Otty
1
Ordered mattress - was told it would be dispatched in 14 days + 5 working days for delivery. It has now been 1 month since I placed my order and no mattress. Otty contacted me on 27 May explaining that I could expect dispatch in early June, but I heard nothing after that until I chased Otty for updates. Apparently they are expecting a shipment this week but not holding my breath. Understand that these are extraordinary times but the lack of communication from Otty is really frustrating. I ha...
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Gss
Verified by Otty
1
Awful mattress and customer service! Buy at your own risk! Noisy, creaky and uncomfortable after 3 months ( I weight 15st) I am a few days out of my 100 day return due to being ill with covid. I should have known from the beginning as they delivered 3 mattresses all different to what I had ordered. Now customer service don?t want to know as it looks visually ok. You can feel the springs and hear the noises when you move on the mattress. All they say is I have to pay for an independent person...
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Sarah C.
Verified by Otty
5
This is the best mattress ever! I was having terrible lower back pain with a previous mattress bought on line, and was sceptical about purchasing another one. However, knowing that I needed both memory foam and springs, and the brilliant price - I was sold on OTTY! I am so pleased with the mattress - my back pain went within two nights sleep and I wake up fully refreshed! This is also a lot cooler than other foam mattresses and the quality is excellent. The service and delivery was quick an...
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Christen B.
Verified by Otty
5
Was slightly skeptic on buying this mattress as never spent this much on a mattress previously. However 1 week in and can say best thing I have ever purchased. I am a slightly larger person with back pains from work however this matress has eased that pain giving me restless nights sleep. The actual matress is firm giving good support but comfortable slightly moulding to your body. If you aren't one of those morning people that like to lie in bed. Then don't buy this mattress because you ne...
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Andrew S.
Verified by Otty
5
Great start We bought our Otty kingsize mattress recently having tried a few conventional mattresses over the last couple of years without much luck or quality sleep. Our first night's sleep on the Otty was great. The Otty feels even better now and this is only the end off week one. We are confident that the mattress is not going to be returned within it's 100 night trial period and believe it will stand the test of time with a ten year warranty. Excellent mattress, well worth the money. A...
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Lee C.
Verified by Otty
5
After suffering with bad back ache for the last 4 years the Otty mattress has saved my life After just one night I slept like a baby, woke up feeling amazing and no back ache Had the otty for about 2 weeks now and I love it , it really is the best mattress I?ve ever slept on, I?m finding that I?m falling asleep a lot quicker than I used to , there?s no uncomfortable or fidgety feeling just instant relaxation. It?s like sleeping on a cloud I would highly recommend the otty mattress to ever...
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Dipak R.
Verified by Otty
5
This was my first ever purchase of a mattress. I am extremely satisfied with my purchase. Having done some research and comparisons, I had narrowed it down to OTTY and Simba, when I learned that OTTY has a side support which in practicality is a huge benefit. I had tried the Simba at my friend's place and trust me, you "cannot" sleep at the edge. With OTTY, you can! I bought two OTTY mattresses and am in love with both of them. Bye Bye back pain and sleepless nights! Thank you OTTY!
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Matt T.
Verified by Otty
5
I absolutely love our new Otty Mattress & the Otty pillow is by far the most comfortable pillow I?ve ever tried....and I?ve tried them alll! As well as the incredible comfort and obvious use of high quality materials in the Otty mattress & pillow range, they have great customer services and the ordering & delivery process was one of the easiest and stress free things I?ve ever done. We love Otty as a whole company and couldn?t reccomend them and their products more if we tried.
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John
Verified by Otty
5
Great mattress, I ordered a double for us about a year ago. I?ve never slept so good until my daughter started coming in the bed, I thought it was just the next phase of never sleeping again with having a child.. but after a year the penny dropped. I realised she was coming in because it was so comfortable. I ordered her a single one and she?s slept in her bed ever since. Great mattresses, great quality, great service! Can?t fault anything at all and I love moaning. __________
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Tl
Verified by Otty
5
After a lot of research of the other mattresses available. We took the plunge and went for OTTY. I suffer with back and shoulder problems and our old mattress had well and truly worn out. We?ve had this one for a week now and oh my what a difference. It?s not too soft or too hard, don?t even feel my other half roll over anymore. We got the pillows free, they take time to get used to. But the mattress is amazing, worth giving a go. We hesitated for ages but it was so worth it.
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John W.
Verified by Otty
5
By far the best investment I have ever made. The order process was swift and easy. We had our old mattress taken away at a cost but it was worth it. You just swapped old for new. The 100 day guarantee isn't needed you will love it. It took a week or so to adjust to the new mattress and for it to fully expand. But I have to say its the best, most comfortable night sleep ive ever had. I will be ordering the single version's for the kids beds in due course. Well worth the money.
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Rowan J.
Verified by Otty
5
Considerably cheaper than the competition and so comfy. I was debating which mattress to get for weeks, had hundreds of tabs open on all of the websites, read and watched a tone of reviews, and in the end came to the conclusion that Otty was the way forward. The delivery was spot on and the product is amazing, i've never slept so well! super soft in the top layer but then nice and firm just beneath so you get the best of both worlds. Couldn't be happier highly recommend!
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Mr C.
Verified by Otty
5
Two weeks in and we're sleeping well ! We were initially quite concerned as our existing mattress had become a very good friend and we did not think it could be replaced. However, like it's owners, it had begun to sag so replacement was necessary. So far so good. Service from the point of ordering through to an excellent delivery system has been exemplary. Timing of delivery with phone calls was spot-on and the unpacking and taking away of the "old friend" was painless.
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Lisa
Verified by Otty
1
I did not get as far as receiving this mattress. The customer service from this company is atrocious. Delivery options I chose were not carried out. No reply to emails or voicemails and when I did get to speak to staff they were not interested and condisending to a point I cancelled the order. Still I received further emails regarding delivery and I have still not got the refund. I have ordered the same mattes from elsewhere and am delighted with the product though
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Jane
Verified by Otty
5
Had been researching mattresses for a while , bought a,few different ones emma , and nectar from a family member and numerous other dormeo and silent night. But only slept on my otty pure hybrid charcoal for a week. And have serious spinal issues , well slept like a dream so far , I would most definitely rate it the best of all the mattresses I have bought. So far so good , medium to firm is exactly that , but not really firm that you cant get comfortable 5*****+.
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Jh
Verified by Otty
5
I honestly don?t think I have ever slept as well as I have in the last week...this is thanks to the otty matress, my partner moves a lot in his sleep and this no longer causes an issue because the matress doesn?t move!! My back feels more supported, the pillows are as amazing as the matress and the delivery was excellent, I would absolutely recommend the otty matress and will be getting another for in our spare room too!! Thanks Otty...sleep is possible again!
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Ruth
Verified by Otty
4
Ordered my mattress on a bank holiday Monday and it was delivered on the Thursday. I was influenced in my choice by the fact that Otty won an award for being the coolest mattress to sleep on. I would disagree. We have an older, memory foam mattress which is MUCH cooler. The Otty actually seems to generate heat. I'm still deciding whether to keep it or not. It IS comfortable though and seems to hurt my back less than the 2000 pocket sprung mattress it replaced.
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Danielle M.
Verified by Otty
5
Fab service! Ordering was really easy, I was accepted to pay monthly for my mattress really quickly! And then it was delivered very fast too! The box was a bit tatty when it arrived but the mattress was perfect so all good. It?s the best night sleep I have ever had, soft and yet firm! We opted for free pillows and I usually like a very flat pillow but these pillows are amazing! So soft and yet supportive!! I would 100% reccommend this product to everyone!
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J. W.
Verified by Otty
5
This is the most comfortable mattress I've ever had. From the first night my sleep was much better. I've been recommending them to friends already. It's been two weeks now and I've had a good nights sleep every night. The delivery, unpacking and setting up were very easy. There are options to take away your old mattress but I choose to keep in just in case but I needn't have bothered. There is a new mattress smell for a few days but it's not a bad smell.
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Betul K.
Verified by Otty
4
The hybrid bamboo and charcoal mattress is very good, high quality, and comfortable. However, the delivery should be more respectful. Even I paid for delivery to the door, they make up an excuse (the traffic on the road) and did not bring it to my door. I had to take it from the ground floor to 4th myself. You can imagine how difficult it would be to handle such a heavy item as one person. Other than that, all good, I can strongly recommend the mattress.
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Sujit R.
Verified by Otty
4
On the plus side: responsive customer service, delivery details were updated frequently and the delivery guys were very kind. I'm less impressed with a few things: the temperature control isn't adequate, a heavy mattress which requires rotating should have handles, and the edges are too soft. I'm mostly happy with my mattress, especially since now I get out of bed and my back feels good. It just falls a little short of expectations in other ways.
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Craig M.
Verified by Otty
5
A truly wonderful shopping experience. Online chat answered all of my pre-purchase queries and when I did order it ,it was here next day with plenty of texts from the delivery guys who were company staff, not just a courier company. They were great as well, delivered it to the room, unboxed it and took the old mattress away. It's early days using the mattress but two weeks in and it's been great, really well made and not slept so well in years.
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David S.
Verified by Otty
5
Excellent service Prompt on time delivery, allowed 4 hours for the mattress to unfold properly and had a great nights sleep. Would describe the mattress as a medium firm sleep which for me is ideal. What attracted me to the Otty was the construction of the mattress with the pocket springs, this gives it a natural support of your back. Well pleased with it after two weeks, have thrown away the return packaging this mattress is staying with me.
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Mark M.
Verified by Otty
5
I am very impressed with the Otty mattress, more impressed than I thought I would be and sooner as well. The mattress has a firm base but the top layer/layers has enough softness to make it incredibly comfortable. There was a chemical-type smell (not strong but noticeable) for a couple of days but nothing since. I've also found it to be fairly cool in the recent heat - cooler than my previous mattress. Overall I would definitely recommend it.
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Kirsty K.
Verified by Otty
5
First mattress we received was faulty. I was asked to send photographic evidence of the fault. By the end of the day I had a return email with confirmation of an exchange. New mattress delivered the next day and faulty one picked up. Happy that the exchange was done with little fuss and in a timely fashion. Spoke with Jacob on the phone, who was polite and informative. Great customer service. Highly recommend as a company to buy from.
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Selwyn R.
Verified by Otty
5
The Otty mattress we purchased was to replace a high quality memory foam mattress that after many years (about 15 yrs) was loosing its comfort and both of us suffering back ache. I did as always and commenced to search online and came across Otty. The offer, the reviews and the service were first class and 0% finance was another catch free bonus.Both our back aches had improved dramaticaly within a few days. Would highly recommend
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Collin
Verified by Otty
5
Delivery was on-time, fast and friendly......and the mattress was great. We'd planned for a 24 hour wait before sleeping on it, then read the info and realised it would only need 5 hours or so. It was about 9 hours later that we were tucked up and what a great night's sleep! The mattress (and pillows) supported where it said it would and we both woke feeling really refreshed. A few nights since then and we're still loving it.
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Customer
Verified by Otty
5
The purchase was the best decision. I had previously been trying a mattress on a 100 night trial from a different company which wasn?t going well, so thought I would give Otty a try, and I?m so glad I did! I have slept soundly every night since having it. I suffer with back issues and fibromyalgia and it has made such a difference being able to rest on such a comfortable mattress. I would definitely recommend Otty to anyone
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Mirror_fair
Verified by Otty
5
Confession we returned the product ?cos my husband didnt like side sleeping on it. I couldn?t believe it because I thought it great comfort and good quality! Plus we stayed cool. We had pillows too and they were super lovely. They use Keen and Able delivery and so much better than the better known brands, for one they take the very heavy product upstairs. It is pretty firm but if you like that this mattress is really good.
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Questions and answers about the OTTY Aura Hybrid Mattress

Common questions answered by our team first, then questions shoppers asked the retailer, with the retailer’s own answers.

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Common question
Do I need to rotate my mattress?

Answer: Yes, it's recommended to rotate your mattress once a month for the first 12 months and then once every 3 months thereafter. The OTTY Aura has handles to make this process easier.
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Common question
How Firm Is The OTTY Aura Mattress?

Answer: The OTTY Aura scores 6.5/10 on the firmness scale, making it a medium-firm mattress. This level of firmness is ideal for those who need a balance of support and comfort.
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Common question
What Base Do I Need For My Mattress?

Answer: The OTTY Aura can be used with various standard bed bases like divans, slatted frames, and platform beds. However, slatted bases are recommended for better airflow.
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Common question
What base do I need for my mattress?

Answer: The OTTY Aura can be used with various standard bed bases, such as divans, slatted frames, and platform beds. Slatted bases are recommended for better airflow.
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Common question
What base do I need for my mattress?

Answer: The OTTY Aura can be used with various standard bed bases, such as divans, slatted frames, and platform beds. Slatted bases are recommended for better airflow.
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Common question
Do I need to rotate my mattress?

Answer: Yes, it's recommended to rotate your mattress once a month for the first 12 months and then once every 3 months thereafter to maintain its shape and support.
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Common question
What is the trial period for the mattress?

Answer: The OTTY Aura comes with a 100-night risk-free trial, allowing you to test the mattress in your home and return it if it doesn't meet your expectations.
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Common question
Is the foam used in the mattress safe?

Answer: Yes, all OTTY foam is CertiPUR and Europur approved, ensuring both quality and safety. The mattress is also FIRA certified for fire safety compliance.
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Common question
Is the OTTY Aura Mattress CertiPUR/Europur Approved?

Answer: Yes, all OTTY foam is CertiPUR and Europur approved, ensuring high quality and safety standards. The mattress is also FIRA certified for fire safety.
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Common question
How firm is the OTTY Aura Mattress?

Answer: The OTTY Aura scores 6.5/10 on the firmness scale, making it a medium-firm mattress. This level of firmness is suitable for a wide range of sleepers.
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Common question
What is the Warranty on the OTTY Aura Mattress?

Answer: The OTTY Aura Hybrid Mattress comes with a 10-year warranty, providing peace of mind and assurance of its durability and quality.
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Common question
How firm is the OTTY Aura Mattress?

Answer: The OTTY Aura scores 6.5/10 on the firmness scale, making it a medium-firm mattress suitable for a wide range of sleepers.
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Common question
Does the mattress come with a warranty?

Answer: Yes, the OTTY Aura Hybrid Mattress comes with a 10-year warranty, ensuring long-term durability and peace of mind.
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Common question
Is the mattress cover removable?

Answer: Yes, the cover is removable and washable at 40 degrees, making it easy to keep your mattress clean and fresh.
Radar Analysis
Of The OTTY Aura Hybrid Mattress
Brand: Otty
Retailer: Otty
Delivery Time: Good
Customer Sentiment: Good
Radar Analysis looks at the product, brand and retailer against base norms established within the industry and determines where the product sits by way of established performance metrics.

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How we reviewed this product

At WantMattress, we adhere to stringent sourcing standards, drawing from peer-reviewed research, scholarly institutions, medical associations, and firsthand accounts and experience. We refrain from using tertiary sources. To understand how we maintain the accuracy and up-to-date nature of our content, please read further about how we test.

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