Good Points: Extremely light, one adult can pick it up for king size. Delivery is on time. Nothing else.
Improvement Points: Extremely regrets to purchase it by below reason
1. It is not 'extra firm' as it states from our experience, and my family member got back pain experience next day morning when sleep on it.
2. Extremely light, one adult can easily pick it up alone for king size, not sure the material is strong enough or not inside the mattress. Since my previous mattress of other brand is extremely heavy and even two adult need hard to pick it up
3. If partners sleep and move the body on the mattress, I will feel the mattress is moving so if sleep on it better not move often otherwise partner hard get to sleep.
4. Edge is not strong than center, so even sit on it the edge, it will collapse and not balanced on whole. If sleep on it, it's better don't sleep near the edge, and you will feel it is a little bit collapsed and feel uncomfortable.
5. This mattress not supporting people steps on it from CS reply and it is claims as misuse and no warranty will be provided. Indeed, the mattress is not damage just very soft when step or push it by hands. It will collapsed easily. So, if anyone have the same case with us that have cabinet on top of our bed, than you should consider seriously since you need to step on the mattress for put in or remove things from the cabinet. Its the first time I heard mattress not support people step on it and it will void the warranty. From our previous experience, it is normal usage since mattress should be a strong product. Indeed, the mattress not got any worsen condition when we step on it to test the mattress firm level, it just not feel extra firm and comfortable in our mind.
6. When i ordered the mattress, I did not take any picture, and CS replied that when we placed the order on Oct 2022, it don't provide 60 days trial period. I was very surprised since CS reply trial sleep is new promotion after we placed the order. I did not take any evidence so I can only believe and accept it.
7. CS are not able to provide any help on my purchase. Only said that we misused since it don't support people step on it and it is misused even it is not damaged. After few email conversation, CS replied that we don't have 60 days trial sleeping on the mattress when we placed the order. We are very disappointing on it since we have mentioned our purchase date and provide order no from the beginning of email conversation.
8. Even it is a cheap model , but not actually cheap in the market that can found in other shops with other brands. Next time I will considered more carefully when placing order.
9. For anyone reference, I am around 65 KG and my husband is around 85KG. So we are not heavy weight person in general.
10. Most people give high marks of the mattress quality, only little give low marks. We should believe in low marks person rather than high mark person review and we are regretting on it.