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Igel vs Emma Mattresses

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Igel

iGel mattresses are exclusive to Bensons for Beds and generally sit in the more executive and luxury lineup. Pricing may be higher than other products but the materials utilised within the mattresses more than makes up for this. Featuring support layers of pocket springs and comfort layers of gel, you get a cooling experience with full body contouring and fantastic longevity. iGel and Bensons for Beds have a history of providing good quality mattresses that last and have some of the best reviews in the industry.

Read our full Igel review

Emma

Emma is an immensely popular British manufacturer who specialises in bed in a box mattresses. First clamouring to fame in 2015 but achieving real velocity from 2018 onwards, Emma is one of the last standing in the war on sleep having bested Eve, Casper and Leesa, all of whom had similar marketing objectives and business models. To date, Emma offers 2 mattresses commercially through their own website with store and retailer derived versions for the masses of retailers looking to piggyback the brand's success. The mattresses all feature foam as a staple with some featuring additional springs. Regardless of which version you choose, comfort is almost guaranteed with thousands of satisfied customers to date.

Recently Emma rebranded to become known as Emma Sleep and pivoted their focus toward other items in the bedding sector ranging from bed frames, pillows, duvets and protectors.

Read our full Emma review

Mattress Score

Overall Score:
Igel: 4.66/5.00
Emma: 4.79/5.00

Customer Satisfaction:
Igel: 4.66/5.00
Emma: 4.79/5.00

Price:
Igel: £799.99 - £1849.99
Emma: £219.95 - £799.00


Based on aggregated reviews and performance scoring, we would recommend Emma in this face off!


Becky
Compares

Igel Owner Satisfaction

Satisfaction is important to both Bensons for Beds and their iGel lineup. Being at the top of brands through the site, the manufacturer is held in high regard and is well reviewed by thousands of happy customers. Customers particularly enjoy the comfort layer which they say offers a cooling experience over equivalent memory foam alternatives. This is because gel breathes better and doesn’t cause heat buildup giving a better all-season mattress that performs well regardless of the weather.

I’ve personally trialled some of the iGel range in store and found some of the tensions to be on the firmer side, in-line with the designation the mattresses have been given. Regardless of which you choose, customers should be satisfied with the tension of the product.

Igel Supportiveness

The support on iGel mattresses is not derived from the gel layer as this is the comfort layer at the top, instead the support is offered from the pocket springs beneath. Pocket springs are universally fantastic and are my personal favourite when it comes to support systems. The result of this layer is an extremely supportive mattress regardless of which tension you choose, offering full body contouring with an impressive lifespan and increased breathability.

Igel Durability

Most mattresses have a traditional 1 year warranty and that is normally a fairly reasonable indicator as to how much trust the manufacturer has in their product. Naturally the better the components, the more durable they are and as such, manufacturers have more confidence in their lifespan and will guarantee them for longer. With iGel, not only are you getting high quality pocket springs combined with luxurious gel layers, but you are also getting a 10 year guarantee on all new mattresses coming out of the lineup. This goes a long way towards highlighting the durability of these mattresses and the lengths the manufacturer is going to in order to ensure long-standing satisfaction.

With a 10 year guarantee you will exceed the average lifecycle of 7 years, giving you better value and reducing the cost per night of sleep throughout its lifespan. As a result, while an iGel mattress may cost more initially, the need to replace later decreases real world costs.

Igel Best Offers

We've managed to find the following top deals from across the web on Igel mattresses.

Emma Owner Satisfaction

Emma Sleep’s entire business model is focussed toward consumer satisfaction. Key parts of their marketing strategy comes from word of mouth and statistics show that people buy from people. What makes Emma stand out from the crowd is an interesting shift in consumer buying behaviour. Previously, if you bought a mattress and didn’t enjoy it, you were out of luck, not so with the rise of Emma. Now, if you don’t like your mattress you can simply arrange a return and get a full refund within the first 100 days. This shift has proved extremely positive for customers and has increased satisfaction in the lineup.

To date, Emma has amassed an impressive 22,000+ reviews on Trustpilot, a fantastic display given the company's fairly new tenure in the industry.

Emma Supportiveness

Firmness is a very subjective thing which proves a particularly tough nut to crack when you are producing one mattress to suit all people. So much so that Emma has prototyped and tested numerous models previous to going to market in order to get that mix just right. The result? Right now Emma has two mattresses, a medium tension and a medium firm tension. Medium is a great supportive rating as it gives the user enough body contouring and support in the back and neck while giving enough softness and compression to accommodate those who sleep on their side or are of a lower BMI. It really is considered the one-size-fits-all approach and it’s one that suits many who purchase an Emma mattress, just take a look at the thousands of reviews to date.

Emma Durability

With the mid-range price point of Emma products, it’s important for shoppers that the bed lasts for a number of years. Generally we find companies consistently trying to cut costs at the expense of durability. Fortunately Emma already has a unique business model as the mattresses follow the rolled and bed-in-a-box model that allows savings through logistics and delivery meaning Emma can spend more on materials while still finding profit. The result of this means you get a mattress that is affordable and of higher quality than competing brands which, as a result of the quality increase, is more durable and lasts longer as a result. It’s a win for everyone.

Emma Best Offers

We've managed to find the following top deals from across the web on Emma mattresses.

Igel Most Useful Customer Reviews

4 A Space

Very disappointed in the sales talk used to make us purchase the mattress protector. This is sold to apparently cover us for accidents.? The lady who sold us the mattress which was £1400 looked uncomfortable talking us through the mattress cover.. I kept asking questions. If the mattress needs a protector for insurance it should be complimentary. This product makes the mattress hot and sweaty as it is made of cheap plastic. It’s not fit for purpose in my opinion. After four nights with it on we finally worked out we were so hot because the plastic used was similar to hospital beds and we were practically cooking. Clearly all mattresses are personal different for the individual. So some our breathable hot or cooling etc. what’s the point of making us purchase a cover plastic cheap though £34.99 is very expensive. This totally defeats the object of a breathable cooling mattress. Personally feel like we have been conned. If we had not worked out the cover was the problem, we would have demanded a refund for the mattress. So not the experience we were hoping for. The lady who served us was very helpful until the sales push!!!

5 Generated

"We had a memory foam mattress that needed replacing a so we decided on this igel mattress as it claimed to disperse the heat more effectively, we had to wait for 4 weeks for it to be delivered but having tried it for 2 nights this mattress is significantly cooler than our previous memory foam mattress, it is a firmer rating which I will have to adjust to, but it is fine. I suffer from severe pain and insomnia so I was rather concerned about trying a new mattes but I did manage a little more sleep than normal over the last couple of nights, so I am hopeful! The chemical smell was strong for the first night, but by the second night it had faded. The one thing we didn't realise was how much deeper this mattress is compared to our old one, so we will have to buy new sheets and I struggled to get into bed as I am small!, so on the whole we are pleased with our purchase, just wish I could have afforded the matching bed frame to go with the mattress. Spending a lot of money on a mattress is a consideration for us all but we spend a lot of time sleeping (if we are lucky) so it is money well spent."

5 Generated

"We tried this mattress in the shop and it felt extremely comfortable. We were also taken by the idea of a mattress which regulates body temperature (thinking about the summer months). Having now had the mattress four days my advice is "don't be taken in by the sales pitch". Every night we have struggled with overheating which has never been an issue before. Both myself and my husband ache all over, and we are exhausted having struggled to sleep on such an uncomfortable bed. We have therefore decided to send the mattress back. However be warned as when I called to arrange for the mattress to be returned Bensons told me they deduct 10% of the mattress value if we choose a new mattress through them (and no refund of difference if the mattress is cheaper than the original) or 20% if we request a refund. All in all a terrible shopping experience with Bensons and we shan't be using them again."

4 Kylie

After sleeping on the mattress, which is definitely more comfortable than our old one, we will be requesting an exchange for the extra firm because the firm that we ordered is just not firm enough. I must say though, that I am disappointed in the after sales customer care. At delivery we realised that the wrong pillows were put n the order form, which I did not pick up at the time of the order. When I called the shop, I was told that they can't do exchanges in the shop and that I would have to pay £10 extra per pillow becuase the special was over. I know which pillows I ordered at the time of the order and I believe that the wrong pillows were deliberately put on the order and if caught at the time would have been corrected, but because I only caught it after delivery, I was told I would have to pay more. I think the customer service like this after such is big order is disappointing. 2 stars for that.

5 Helena Janovova

I’m glad to write this review 3 weeks after delivery of my new mattress. Initially, I found it much firmer (purchased medium firmness) than the one tried in the showroom. In fact, I did not like it after first night’s sleep and then after 3 nights wanted to return it! But after some research I decided to persevere. According to some experts advice new mattresses require “breaking in” just like a pair of new shoes. My body got used to the old memory foam unsupportive mattress, hence why the new one felt so awfully uncomfortable. I’m somewhat perplexed why the staff wouldn’t explain/mention this?! So to summarise, my new mattress is absolutely amazing. I wake up feeling refreshed, with no aches, pain or stiffness in the lower back. I would highly recommended - but please give it a chance before you decide it’s not right for you. It’s well worth it!

Emma Most Useful Customer Reviews

5 Verified Buyer

After purchase and having a nightmare with a different boxed mattress from a very well-known brand, I was really sceptical about all the positive reviews for this but really wanted to see if they were all the same.
I need not have feared. This is simply brilliant.
Excellent delivery from 2 John Lewis drivers who both wore masks and asked me to keep my lounge door closed. They called to say they were on their way so I had everything ready.
Yes the mattress needed airing for a few hours and what u found was that if you remove the top cover this helps the foam breathe. I washed the cover twice straight after each other and left the mattress overght with the window wide open in the bedroom.
The results were that within a few days the smell had completely gone and nothing was lingering. Yes put your nose to it and you could still smell bits but nothing like the other I had which smelt toxic.
The comfort is fantastic. If you sit on it you sink, especially perched on the edge but once laid flat on it your body is well supported with no bottom sag in the middle that I had from the previous one.
A few months in and I have to say this is the best mattress I have ever had. No dips, easy to change due to handles close to the 4 corners and very light.
The zipped top is great for removing and washing if needed.
John Lewis you have restored my faith in boxed mattresses after a terrible experience with another brand.
Stick with this one and you wont go wrong.
I use 2 firm down pillows with it and due to the softness of the mattress they have eased more giving a medium to firm response. With my previous mattress these pillows were far too hard so you may need to play with some pillows as they will feel different.

5 Verified Buyer

I am soooooo glad that I bought this just before the Black Friday when it came back into stock. This bed is so comfortable! I have never had a memory foam mattress, only a mattress with springs. It sound strange but I cant believe how quiet it is! When my boyfriend moves around, I cant hear or feel anything! The mattress is currently on the floor as my new bed frame has not arrived yet and its still very comfortable. Its not too firm. I would definitely say its medium. I am thinking about getting the firm topper which is free. But will decide once frame arrives. The mattress is a lot lighter than my previous mattress which makes changing the sheet easier. And the delivery service was excellent. I received a text message with my 4 hour time slot. And it arrived exactly at the beginning of the slot. I was running late and the driver called me and waited for me. He even took it up two flights of steep stairs. All the Way to my flat. There is a slight chemical smell. Its been two weeks and sometimes I do get a hint of it under the sheets. But I wouldnt say its terrible or very noticeable. And would probably disappear faster if I aired the mattress out a bit. There are only two downsides for me. Number one, the handles on the side arent very strong. Number two, I never want to get out of bed in the morning, so Im nearly late for work every day!

5 Verified Buyer

We had been waiting to get a new mattress from before lockdown, but wanted to go to the storeroom of a well known manufacturer but hadnt found the time. After some research and reading reviews decided to take a chance on this mattress rather than just keep waiting for said showroom to re-open, and are we glad we did. This mattress is wonderfully comfortable and a fraction of the price we were considering spending on the other mattress. With the price, the option to return if not happy and the 10 year guarantee you really cannot go wrong with this mattress. It is also considerably lighter than the one we were considering - a consideration as you get older, particularly in these strange times when you might only get something delivered to the door. My wife is sensitive to temperature at night and we have slept (or tried to sleep) on mattresses that seem to generate heat, and this was a concern with a mattress that included memory foam, but there has been no issue from that perspective. Others have commented on the smell of the mattress, but having left the mattress to "settle" and air for 24 hours, we didnt find this to be an issue. All in all delighted with this purchase and would recommend to others - so much so that we bought a second for the guest bedroom.

5 Verified Buyer

I was a little dubious at the beginning about this product because of reviews online and had to think before I purchased it but after a week I decided to just buy it as it comes with a sleep trial so its risk free (200 night trial)
The mattress is top quality, was surprised at how easy it is to unpack and get ready on the bed. After about 3-4 hours it was in its full size and ready to sleep. The best thing to do is leave the window opened so room is well ventilated as it has a new sort of smell at the beginning, I would say this lasts about 48 hours but can be longer.
The easiest way to allow this mattress to expand is to remove the top cover and let it breathe (tip that Emma gave me when I emailed them). The first time I used it I felt so weird sleeping on it (in a good way), it was so comfortable! It just goes to show how bad an old mattress is. I find it a little soft for me however you can receive a comfort layer (request these and Emma will send it free of charge) which can improve it and make it firmer and also add 14 days to the trial!
Has it made a difference to my sleep? Yes!
Would I recommend it? Yes!
Would I buy another? Yes!
Do I want to get out of bed in the morning? No

5 Verified Buyer

This is a fantastic mattress and extremely comfortable. Having bought a different out of the box mattress that seems to be on the TV all the time, I was really apprehensive about getting another as the first one was great for the first few months but then sagged in the middle and the springs became faulty. John Lewis were brilliant however and refunded me.
So onto this one - delivery was fantastic as always and contactless as I stayed downstairs.
The mattress is easy to turn around due to the 4 handles - 2 on each side which is a bonus. The quality is outstanding and the top cover is easy to remove and wash.
There was a slight smell for a couple of weeks but I regularly removed the cover to air the foam for a few hours and washed the cover so it smelt of my washing powder. This has now completely gone.
The firmness did take a while to get used to. I had a cheap firm mattress from a famous swedish store so this felt soft but after a few nights sleep, this wasnt an issue. I now sleep soundly.
Really pleased with this and with the 200 day trial and no quibble return - I feel very assured that this could finally be the one for me.
Highly recommended.