Therapur vs Igel Mattresses

I would not give this mattress any stars but the option is not given, we selected this mattress after using the sleep match machine which in Dreams own words (It's a super smart bit of wizardry that chooses the right mattress just for you and the way you sleep. ) this is the most uncomfortable hardest mattress I have ever had I explained to the sales advisor that I suffer with neck and spine problems and could not sleep on a hard mattress she said that the machine recommended a medium mattress we stupidly put our trust in this marvellous machines hands the sales advisor showed us various mattresses from the list that the machine had recommended we chose this mattress and was assured not to worry as we had the 40 days returns policy at no point was it explained that we would have to sleep on the mattress for 30 nights before it could be returned and loose the difference in money if you chose a cheaper mattress. Two days after receiving the new mattress we returned to the store saying I cannot sleep as the mattress is so hard my pressure points are numb and I have pins and needles we were told that the problem is out of there hands and I would need to contact customer services after finally getting through to customer services I was told that they would prefer us to sleep on the mattress for 30 nights to enable the springs to settle down I said when I tried the mattress in the store nobody told us to expect such a difference between the stores mattress and the one we would receive also on our second visit to the store my husband noticed that we had in fact been sold a firm mattress as I am so upset with the service we have received I asked for my money to be refunded I was told this would not happen I would need to choose another mattress and either pay the difference if it was more expensive or loose the money if it was cheaper and also pay for the delivery Please ensure when buying a mattress from Dreams you read all of the small print that you are given once you have made your purchase and also read the reviews on the website as you will see other people have had the same experience as myself, do use the Sleep Match machine as another sales advisor on our second visit to the store said how can a machine tell you what mattress you need I have been selling mattresses for years and do not go by what the machine says.

I purchased this bed as a necessity following admission to hospital. I suffer from arthritis in my 5th, 6th and 7th vertebrae as well as my back, which means I have to have a really good bed to meet my needs. Neither can I lie on a bed which has buttons. I also suffer from night sweats and even though my last bed was cooling, it does not compare. Even with the Dreams mattress protector this bed still has the cooling effect, which I haven’t found elsewhere. The temperature control is a big issue for me Having trawled round various well known bedding shops I was very reluctant to buy as I was concerned that I would not be able to change it if I found it not to be suitable. Eventually I ended up at Dreams whom I understood now to be part of the Tempur group. The lady assistant could not have been more helpful and her customer service was impeccable. Having already tried so many beds I was very sceptical. I was surprised to find that the one I chose seemed to meet all my needs and was reasonably priced for such a high quality bed. The assistant reassured me that if I had any problems I could return it. The delivery was great and the men could not have been more helpful, contacting me at each stage. My first few nights I thought I was going to have to return it but after that the bed seemed to settle quickly and I have slept better than before. Since then I can honestly say that I have not woken in the night with pain in my back as a result of my bed. I am delighted with my new bed and would highly recommend. I purchased the pillows recommended to me too for my arthritic neck and to date I have not woken in the night or in the morning with bad neck pain. I could not be more delighted with my purchases from Dreams.

I have been using this mattress for about a month now, and it is in truth, the best mattress I have ever slept on. I'm a restless sleeper, and while I fall asleep on my front, I wake up on my side so I really need something where I can lie on my shoulder without it feeling like it was getting trapped or pinched underneath me. The mattress provides just the right amount of support and softness that I can move onto my side in the night, sink into the mattress with my shoulder (but not too much at my hip), and not be aware of it or wake up, which was a problem I had with my old mattress. The ActiGel layer is a nice feature that helps regulate the temperature in the bed and stops me from overheating. Just imagine that cool side of the pillow feeling but on your mattress. So far the rebound on the memory foam has also been fantastic, I've had memory foam products in the past where they've started to sag pretty quickly, thankfully that doesn't seem to be the case here. I am rotating the mattress top to toe every week as directed so that may have an impact. I have no complaints at all with the mattress, and am over the moon with it, but some possible points for readers to be aware of: - The ActiGel may not be for everyone, if you feel the cold more then I think this might not be your cup of tea. If that sounds like you I would definietly recommend going into a store and trying the mattress out before buying. - There is a little bit of a smell when you first start using the mattress, I assume from the ActiGel layer, but this has already disappeared from mine after a month of use. Overall I am very satisfied - super comfortable mattress that I look forward to sleeping on every night, worth the money.

Having already bought a mattress of a well known make from a well known retailer that unfortunately did not live up to it's claim by the manufacturer and my wife was unable to sleep on it from the first night, i was therefore unsure about going into a large business park retailer like Dreams because to be honest we had no idea as to what we should be buying. After a few minutes a member of the sales asked if we needed some help, after a brief discussion we were shown to, what looked like two single beds pushed together with a canopy, turns out it was a device that when we laid on it the sensors in the mattress measured all sorts about the wife and myself and all we had to do was lay there and look up at a screen on the canopy that gave us instructions. After a few minutes it produced what type of mattress we should buy, so our sales lady showed us a selection from one end of the price scale to the other, we were given a couple of lush pillows and were told to try out as many mattresses as we wanted. After a while the wife and i agreed on the TheraPur and our sales lady told us that delivery could be done in two days, she explained about their insurance which for the money is fantastic so i added that, just to finish off i also bought two of those lush pillows. I spent 3 times what the other mattress cost but from night one it has been faultless, everything our sales lady had told us was spot on, i only whished i had gone to dreams first.

I visited Dreams 3 times (twice to try mattresses & 3rd visit for purchase), spent more than intended but so glad I took my time and considered/researched all options, including other mattresses within the TheraPur range. Apparently this mattress made my face & body completely relax, that I couldn't disguise. Back/pelvis issues, menopause/insomniac & married - this mattress works. It's firm, love the cool feel of the top layer (very useful with increasing hot summer nights) and the springs to the edge mean we don't feel movement from each other. The memory foam cradles your body & no dip/movement when either of us moved in the bed, essential for a light sleeper. It has a smooth top layer, no tufts, which keeps my pelvis in alignment and can now side or back sleep again. The quality of fabric & construction is superb, feels & looks luxurious. Consider sex life, only range I came across that factored or mentioned this and yes, it's perfect. No noise or creaking from this bed. I need good rest to do life 'adulting' and not be a whiny toddler! Adored previous mattress and was really reluctant to replace it in case we got our choice wrong. Research & time spent trying it out paid off. If your sales advisor rushes you - go elsewhere or return later. Don't be intimidated into a quick purchase. I had a brand & type, this range definitely changed my mind and would definitely recommend.

TL;DR - amazing selection for testing at Northwich, 1st class staff and service, and the delivery team and experience was incredible. Amazing bed testing experience - my partner and I, with a 3yro and a 5yro spent at least 3 hours in the store testing everything and homing in on the mattress for us. The staff greeted us and asked what we were looking to do, and were totally fine with me asking for no help unless we found something (my previous experience at other companies meant I was not hopeful.). They understood, and this was the first place where they just said "Well, you can't test a bed without a pillow!" and gave us a Tempura pillow each for the afternoon! My approach to testing was risky - find a firmness we both liked to start with, and then test everything in that category and don't look at the price! Well, doing that kept me at the iGel 2050i, I nearly fell asleep in the store! This tech and construction was clearly for us the most comfortable in the store. The 3yro and 5yro thoroughly tested the bunk beds, and ran around everywhere, the store staff understood we needed to test and didn't mind the chaos the little ones were causing. Amazing experience at the Northwich store. The sales staff then appeared and checked in when it was clear we'd just stopped really testing and actually encouraged us to test exactly as we sleep, which was really nice to have that encouragement to be at ease lying down with your loved one in a shop! So I disappointed the staff and said I'd think about it. Honestly the mattress was nearly double what I'd put in mind, but the comfort was amazing in the shop. We got home and lay on the old mattress. It was a disappointment. I went back the following day before an offer ended and made the purchase, with delivery about 6 days later. Come the day before a delivery day, a text with a 2 hour time slot,. The day of the delivery, Ben in the van called and said they were 30mins away, which they were. You could also track their location online. Van arrived, the guys jumped out, I asked if they wanted any help, which they didn't and then they got the mattress through an impossibly small staircase within 15mins. I actually thought before delivery it wouldn't go and I'd have to take the handrail off, but there was no stopping the team - looked at the route, and just did it. Ben said when we got back down I'm actually proud of that one!". It was a tight fit, but the team didn't even think of not trying, just incredible. So here we are now, a few weeks after delivery, and I can honestly say the 2050i is an incredible mattress, the comfort and sleep we are getting now is seriously unimaginably better than before. Any regrets? That I didn't spend more time on the 3000i... by the time I got to that, I'd looked at the price of the 2050i and I think I'd probably tapped out on price. Next time...

We decided to wait a short while before leaving a review so we can comment on both the service and the product, so we will start with the product. Pre sales: We walked into the branch in Congleton and Martin was the salesman who we met. Very professional, listened to us and made recommendations based on what answers we gave him. (always a great start) Once we were confident on our selection, we got a quote. Again we went through all the options, once we added on what we wanted, Martin went through some offers on the extras which were good value based on what we were buying anyway. (such as protectors) Once everything was priced and finalised, we got a formal quote and gave it an hour to 'wait'. Went back, paid and felt happy with the purchase based on the product we tested and the sales approach. From firmness rating to technical specification of the materials, it helped us make an informed decision based on no. of springs, gel layers etc. and focus on what was more of a priority for us. We met Darrell later once we paid and couldn't rate this store any better. It's clear both individuals have a very natirual and consultative selling style, selling based on matching a product to people. Should the product live up to its claims, we will be OK! Delivery: Received multiple emails and texts with our delivery date, reminders and time updates. It arrived in time. Our delivery team was Mark and Linv. These guys were amazing. Took the mattress where we wanted it with no problem, both courteous and respectful to our property, best heavy goods courriers we have had. Product: We purchase the igel 2050i and will address initially it was very firm, more than what we expected, but to be expected with a new unit. After a couple of weeks of use and turning the mattress as per the care guidelines, it loosened off a bit and is now more like what we tested in store. There was a smell to the mattress initially, but it dissipated after about 2-3 days. 4 weeks later and the mattress is excellent. Can offer nothing but thanks to the Congleton branch and the delivery team. It honestly was great to see a full complement of people having pride in their jobs. We walked into this store with the money ready to buy what we wanted, but was fully expecting to be let down... But we're glad to be proved wrong! Pre-sales - 10/10 Sales support - 10/10 Delivery - 10/10 Product - 10/10 Not sure if it's too early to comment on the mattress, but so far it's settled as expected and seems like excellent quality. From a after sales perspective, we feel confident if there is an issue, that the team will support us.

an honest review, so to begin with, i wasnt even planning on buying a new mattress at the time, it was on a whim that i went into the shop as hadn't looked at new beds for a loooooong time, so thought why not, probably wont be very good, but the sales team were excellent and taking the time, which was well over an hour, going through a lot of bed options, and only going to this one as a "i do have one more to show but its a lot more money" option... but it was so comfortable the second i got on it in the shop compared to the others, which granted were half the price! from paperwork to delivery and the first nights sleep, its bliss! trying in the shop means you know what your buying before you even get it, and cant technically be disappointed. now for the details:- Its THICCCCCCK! this is a very deep and heavy mattress, 40+cm, so know your sheets are going to fit before buying you aint going to be rotating or moving it often as it is heavy, just move yourself around the bed for bedding in sleeping possitions to keep it fresh... you sink into it like a marshmellow, then stop when it thinks your possition is correct, and it is, your supported where you need it, free where your not the Igel cooling, i cant really comment on tooo much as its not been hot nights yet to test, but its certainly not like other memory foams iv had before where the heat bounces back and it feels sweaty what down sides can there be other than those that people make up due to not doing reaserch before they get it.... HEAVY, THICK, kinda pricy you spend half your life in bed, why not have it in the most comfort you can possibly get, its no different than people spending 1000s on sofas and tvs, they only do 1 job, as does this, but it does its job dam well! there really isnt much that can be said for this mattress, if you can afford it, get it! simple

Mattress is very good. However, I purchased a Mattress Protector Perfect Partner' designed to compliment this mattress and upon opening it it said it was not to be used with an electric blanket. As I use an electric blanket all winter, it means this product (which cost 54.99) is useless for me. I would point out that this warning is on a label on the protector and nowhere on the packaging did it show this warning. I took it back to the shop but was told they could not refund or exchange for a diffent protector, because I had opened it. I explained that I had opened it in good faith, never expecting to see that warning. The Salesman rang a Manager in another store and the confirmed that because I had opened it, it could not be returned. The Salesman also rang Bensons Customer services, who said the same. I rang Customer Service myself and got absolutely nowhere. I was told by the person I spoke to that I could not speak to anyone in a higher position than him, as apparently that person does not exist! So, I have a 54.99 Mattress Protector, which is just about to go in the bin. I am shocked by Bensons after sale service. Whilst purchasing the bed and the mattress everyone was very pleasant and efficient. I suppose that is because I was spending 2000+ I have 60 days to return the bed if I don't like it. I am tempted to because of the incident with the mattress protector.

I am a hot sleeper and so have always avoided memory foam mattresses. But over the past few years no matter how carefully I have chosen a mattress, they have never given me the support and comfort I need. My back aches, my hips hurt and I toss and turn. So, did some research , went to Benson's , spoke to lovely sales assistant lady and bought the iGel mattress. Have been sleeping on it now for about 3 weeks and I mean sleeping on it. I got the medium which is perfect for me. I also bought the iGel Advance mattress protector and I can honestly say I do not have a pro lem with overheating. The mattress feels supportive. It kind of cradles my hips if I turn in my side but I am not aware of any constant tossing and turning. I wake up feeling as if I have had some quality sleep which is lovely. It is expensive, but how do you put a price on sleep. Things like this are always subjective. I just wish I had risked it earlier, it would have saved me all that wasted money on mattresses that I disposed of quickly because they were not what I was looking for. And the ability to try it out is good, even if there is an admin charge to exchange but it is a good fall back. I can highly recommend this mattress.