Sleepeezee vs iGel Mattress Reviews

I was just passing Dreams and having had a mattress for nearly 9 years didn't realise that it should be replaced having seen the advertising from the doorway. Rayanne immediately approached me with a smile and warm welcome to find out what I needed. I didn't really know and assuring me with her knowledge she explained how the process worked with regards to finding a new mattress to specifically suit my needs without any pressure, jargon or hard sales push. This was a fresh revelation. It was like she was a professional expert here to advise and guide. She showed me the mattress test that would give me some ideas to what would suit my body, preferred sleeping position and budget. All this was done whilst reassuring me of their Covid arrangements to ensure safety and make me feel safe and reassured. After using the machine for 3 minutes she went through the recommended mattresses. She was not rushed, but to the point, politely and in a friendly manner. She made me feel relaxed and not pressured into buying but with such professionalism, knowledge and guidance I knew that I now needed a new mattress. I tried several (with my own pillowcase cover that was sprayed) and she allowed me to go back and try them again to make sure I was happy with the purchase. She reiterated that even after the mattress was delivered I still had time to change my mind. Such a great experience. Relaxed, professional and knowledgeable. This is how all sales staff should be and what a great employee Rayanne is! More like Rayanne please!! I be back in eight years time to buy again!! PS Since buying the mattress (3 weeks ago) I have had the best sleep ever. The mattress was actually half the cost of the previous one I bought (from a reputable high street store)! I'm coming back to Dreams in future!

My fiancé and I had recently moved into our apartment. We were very very keen to spoil ourselves on a new mattress as we are very much under the impression that you spend a third of your life sleeping. We decided to visit your Wandsworth bridge road branch in which we were welcomed in a friendly and warm manner by Riccardo. Firstly, he offered us something to drink in which we then had a chat around what we were looking for. He then advised us to give the sleep match tool a go so we could pin point the exact mattress to our specific needs. Once the process was completed he then showed us all the mattresses that the the tool advised on. Very patiently he carried around two pillows as myself and my fiancé tried out all the mattresses. Having a budget in mind from the start it was due the expertise of Riccardo that we decided to go over our budget and really spoil ourselves on a top end mattress, which we purchased. With regards to the delivery, unfortunately our order was placed on the 22nd of March, a few days before the lockdown. This ultimately had a massive impact on our delivery day which was meant to be on the 15th of April but due to COVID-19 we only managed to receive our order on the 8th of June. All I can say was that Dreams did keep us up to date and we were very much aware of the issues. We are very happy with our new mattress and our sleep has never been better, well worth the wait. Thanks so much! Regards Andy

I’m leaving this review to be as helpful to future buyers as humanly possible…the struggle is real! I started my journey at dreams with a Therapur 2600 polar mattress. Sadly it was WAY too firm for me (I’m 5ft 9 and 11stone). Gave me shoulder and neck ache and left me tossing and turning throughout the night. It was considerably firmer than the showroom model too. On the plus side, the cooling technology really did seem to work. Sent night sweats packing! I exchanged via the 100 night comfort and planned to go for the therapur 4600 (medium support) which seemed to have a much thicker topper with more give. Previously I ignored any mattresses in store labelled ‘soft’ as I wanted a medium comfort level. The manager of the store talked me in to trying the Beatrice (one of his favs). Although labelled ‘soft’, it has a very supportive base mattress with a memory foam softer topper which allows the body to sink in (stopping shoulder aches) yet isn’t overly soft due to the support from beneath. All in all, the comfort level of this mattress is ‘just right’. No more tossing and turning. Hooray! I would definitely describe it as a medium support, not soft. It’s also wonderfully thick so if you like to sleep high up, this is a great choice. (Stepladder may be required if under 5ft 5 though)…Works perfectly with John Lewis deep fitted sheets. Only negative - sadly it isn’t cooling like the Therapur. I do find myself waking up much warmer which will only get worse now we are coming in to summer. If the Beatrice had cooling technology I would give it 5 stars and never leave my bed again. So overall, I’m very happy with this one. Not cheap…the price of a small used car...but comfy. Hopefully it stands the test of time. Watch this space :)

I've had my matilda kingsize for 2 years. I bought it because I was suffering a lot of back pain n mold matress. My pain reduced slightly with this matress but I still woke up in pain. Stupidly, I assumed that this would be the case with any matress. I hadn't had a holiday in years due to caring responsibilities so hadn't slept in any other beds for comparison. Since the passing of my mother, I've been on a few holidays this last year and am amazed how much better my back has felt each time. I have been thinking that the matilda must be too soft for me because I recently got myself checked out and following xrays, was diagnosed with arthritis in my neck and lower back. However, I went away again a couple of weeks ago and when I got on the bed, I immediately said to my wife that I was really going to struggle because it was significantly softer than my matilda. I was mistaken...I wasn't pain free, but I was in significantly less pain than at home. This has convinced me that the matress isn't right for me. It's strange, because when I first get into bed it feels reasonably comfortable. Within a couple of hours I'm in pain, and then have to constantly change positions until I finally give up and get out of bed. I rarely manage more than 4 hours sleep. It's my fault really, because I should have changed it in the first 100 days. I now know that I need to buy a new one, but accept that I probably need to spend significantly more to get a suitable one, so I'm saving up! One other thing, I overhest a lot on this matress, I wouldn't get anything with foam or gel again.

Extremely unhappy with the mattress and the customer service received – I bought a mattress in good faith that it would be suitable for me based on a lot of research and *mostly* good reviews. Also for the money, you would except it to be good quality. Unfortunately, the mattress is not fit for purpose as it dips so much on the sides that it is unusable. I cannot even get in and out of bed properly as I pretty much fall off the bed when I try to sit on the side! I have a disability as well which has been severely affected by this shoddily made mattress. I could not even get into bed on my own due to how badly it dips. I keep falling off. This has caused me so much distress and I am now massively out of pocket and have nowhere to sleep. They sent over someone to inspect it and they deemed it fine but it is definitely not fine. A brand new £1100 2200 independent pocket spring mattress should not dip that much on the edges when it is less than a month old - it should be sturdy and fully filled edge to edge. The company are making out like I am making this issue up, and they claim the mattress is fine as they do not want to refund me, but I have seen at least 2 other people have issued the very same complaint/ review. DO NOT BUY THIS MATTRESS - IT IS POORLY MADE & NOT FIT FOR PURPOSE - YOU WILL END UP OUT OF POCKET AND THEY WILL NOT REFUND YOU.

TL;DR - amazing selection for testing at Northwich, 1st class staff and service, and the delivery team and experience was incredible. Amazing bed testing experience - my partner and I, with a 3yro and a 5yro spent at least 3 hours in the store testing everything and homing in on the mattress for us. The staff greeted us and asked what we were looking to do, and were totally fine with me asking for no help unless we found something (my previous experience at other companies meant I was not hopeful.). They understood, and this was the first place where they just said "Well, you can't test a bed without a pillow!" and gave us a Tempura pillow each for the afternoon! My approach to testing was risky - find a firmness we both liked to start with, and then test everything in that category and don't look at the price! Well, doing that kept me at the iGel 2050i, I nearly fell asleep in the store! This tech and construction was clearly for us the most comfortable in the store. The 3yro and 5yro thoroughly tested the bunk beds, and ran around everywhere, the store staff understood we needed to test and didn't mind the chaos the little ones were causing. Amazing experience at the Northwich store. The sales staff then appeared and checked in when it was clear we'd just stopped really testing and actually encouraged us to test exactly as we sleep, which was really nice to have that encouragement to be at ease lying down with your loved one in a shop! So I disappointed the staff and said I'd think about it. Honestly the mattress was nearly double what I'd put in mind, but the comfort was amazing in the shop. We got home and lay on the old mattress. It was a disappointment. I went back the following day before an offer ended and made the purchase, with delivery about 6 days later. Come the day before a delivery day, a text with a 2 hour time slot,. The day of the delivery, Ben in the van called and said they were 30mins away, which they were. You could also track their location online. Van arrived, the guys jumped out, I asked if they wanted any help, which they didn't and then they got the mattress through an impossibly small staircase within 15mins. I actually thought before delivery it wouldn't go and I'd have to take the handrail off, but there was no stopping the team - looked at the route, and just did it. Ben said when we got back down I'm actually proud of that one!". It was a tight fit, but the team didn't even think of not trying, just incredible. So here we are now, a few weeks after delivery, and I can honestly say the 2050i is an incredible mattress, the comfort and sleep we are getting now is seriously unimaginably better than before. Any regrets? That I didn't spend more time on the 3000i... by the time I got to that, I'd looked at the price of the 2050i and I think I'd probably tapped out on price. Next time...

We decided to wait a short while before leaving a review so we can comment on both the service and the product, so we will start with the product. Pre sales: We walked into the branch in Congleton and Martin was the salesman who we met. Very professional, listened to us and made recommendations based on what answers we gave him. (always a great start) Once we were confident on our selection, we got a quote. Again we went through all the options, once we added on what we wanted, Martin went through some offers on the extras which were good value based on what we were buying anyway. (such as protectors) Once everything was priced and finalised, we got a formal quote and gave it an hour to 'wait'. Went back, paid and felt happy with the purchase based on the product we tested and the sales approach. From firmness rating to technical specification of the materials, it helped us make an informed decision based on no. of springs, gel layers etc. and focus on what was more of a priority for us. We met Darrell later once we paid and couldn't rate this store any better. It's clear both individuals have a very natirual and consultative selling style, selling based on matching a product to people. Should the product live up to its claims, we will be OK! Delivery: Received multiple emails and texts with our delivery date, reminders and time updates. It arrived in time. Our delivery team was Mark and Linv. These guys were amazing. Took the mattress where we wanted it with no problem, both courteous and respectful to our property, best heavy goods courriers we have had. Product: We purchase the igel 2050i and will address initially it was very firm, more than what we expected, but to be expected with a new unit. After a couple of weeks of use and turning the mattress as per the care guidelines, it loosened off a bit and is now more like what we tested in store. There was a smell to the mattress initially, but it dissipated after about 2-3 days. 4 weeks later and the mattress is excellent. Can offer nothing but thanks to the Congleton branch and the delivery team. It honestly was great to see a full complement of people having pride in their jobs. We walked into this store with the money ready to buy what we wanted, but was fully expecting to be let down... But we're glad to be proved wrong! Pre-sales - 10/10 Sales support - 10/10 Delivery - 10/10 Product - 10/10 Not sure if it's too early to comment on the mattress, but so far it's settled as expected and seems like excellent quality. From a after sales perspective, we feel confident if there is an issue, that the team will support us.

an honest review, so to begin with, i wasnt even planning on buying a new mattress at the time, it was on a whim that i went into the shop as hadn't looked at new beds for a loooooong time, so thought why not, probably wont be very good, but the sales team were excellent and taking the time, which was well over an hour, going through a lot of bed options, and only going to this one as a "i do have one more to show but its a lot more money" option... but it was so comfortable the second i got on it in the shop compared to the others, which granted were half the price! from paperwork to delivery and the first nights sleep, its bliss! trying in the shop means you know what your buying before you even get it, and cant technically be disappointed. now for the details:- Its THICCCCCCK! this is a very deep and heavy mattress, 40+cm, so know your sheets are going to fit before buying you aint going to be rotating or moving it often as it is heavy, just move yourself around the bed for bedding in sleeping possitions to keep it fresh... you sink into it like a marshmellow, then stop when it thinks your possition is correct, and it is, your supported where you need it, free where your not the Igel cooling, i cant really comment on tooo much as its not been hot nights yet to test, but its certainly not like other memory foams iv had before where the heat bounces back and it feels sweaty what down sides can there be other than those that people make up due to not doing reaserch before they get it.... HEAVY, THICK, kinda pricy you spend half your life in bed, why not have it in the most comfort you can possibly get, its no different than people spending 1000s on sofas and tvs, they only do 1 job, as does this, but it does its job dam well! there really isnt much that can be said for this mattress, if you can afford it, get it! simple

I've deliberately left it several months before leaving this review (product was delivered end of Feb 2026) as Benson's were emailing for a review before we'd even received the mattress! This product is so poor I'm now being referred to a musculoskeletal specialist due to the pain and discomfort I'm experiencing, specifically as a result of sleeping on this mattress. We know it's the mattress as I travel alot for work and whenever I sleep in any hotel the pain disappears within a day or two. Come home to my own bed and within 24hrs I'm in crippling pain and can struggle to stand or sit. We went to Benson's, assuming they would know what they were talking about. They had us lay on some fancy, hooked up to a computer, bed full of sensors that supposedly measures body weight, pressure points in different sleeping positions etc. etc. and then spits out the "right mattress for you". The Igel NanoTech 3000i medium mattress was what we were recommended. However.... I weigh 19 and a half stone. I'm 6ft 4inches tall and built like the side of the proverbial barn, so I'm very obviously a big solid chap. Benson's own website states on it's "Sleep Hub" about the right mattress for your weight...: Best mattresses for heavier sleepers (Over 16st / 101kg) If you're in this range, you'll need extra support to prevent sinking too deep into the mattress. Here's what works best: A firmer mattress (7-9 on the firmness scale) will keep your spine aligned. High-density foam or reinforced pocket springs help with durability. A thicker mattress (at least 25cm) is better for long-term comfort. Avoid: Soft mattresses-you'll sink in too much and lose support, leading to back pain. Best picks: Firm hybrid mattresses - Durable and supportive. Orthopaedic mattresses - Designed for extra lumbar support. The so called "Bed Specialist made no reference to my size, however delicately, making no effort to steer us towards a firmer/reinforced/orthopaedic mattress. She was purely interested in upselling Benson's own brand mattress and accessories. She was quite happy to sell us a medium mattress despite the fact their own website (and the rest of the internet if you do a little research) say's anything less than a firm mattress will cause back pain. She also failed to check what type of bed base we have. We have a pine slatted base. When we received our Igel mattress and read through the paperwork it stated quite explicitly that this mattress was not suitable for slatted bed bases and required a solid/divan base otherwise the mattress would sag through the gaps. Using it on the wrong bed base apparently voids the warranty. So Benson's have sold us £1,500 of product that is not only not suitable for my size, is causing me significant physical pain impacting my daily ability to function, but they've also not made us aware of the required bed base type meaning we've bought something where the warranty is now void and we're stuck with it. We've not even finished paying it off and we're now shopping for a better alternative. But I can promise you that shopping effort will absolutely not involve a trip to Bensons for Beds.

Took delivery of the mattress a week today, June 29th. Waking up every morning with bad lower back pain ever since. No instructions were supplied with it, but I remembered that the staff at the shop told me it needed to be rotated ( not flipped) weekly. Just done that and found the instruction pamphlet underneath the mattress. I had been sleeping on it for a week. Read them and it clearly states that you need two people to rotate the mattress, lifting it from the underside as flat as possible, as bending the mattress will break glue bonds and dislodge internal fixings. I live alone. At no point was this explained to me before ordering the mattress. It is physically impossible for me ( or anyone else living alone) to rotate the mattress weekly without bending it. The pamphlet states that claims will be refused if there is evidence of bending the mattress. But it also says claims will be refused where lack of rotation is evident. So what am I supposed to do? I either rotate it by myself and bend it, or I don't rotate it….both of which will result in a claim refusal! I also clearly stated that I had a pine bed with a slatted base. Again, at no point was it explained to me that slatted bases would give a lower level of support. Hence maybe the reason I am waking up in pain every morning. Had I have been told about both these things, I would never have ordered this particular mattress. Feeling unhappy and misinformed.