Origin vs iGel Mattress Reviews

I would love to be reviewing the mattress I had ordered last week, but I can't, but I can share my experience so far. My story begins by ordering my mattress online on the 2nd of March after choosing Origin Mattress US following reading a very good review by Good Housekeeping for Best Mattresses in the US 2024. Turns out I should probably have done more research. The mattress company took my money and I received an email confirming my order had been processed. I assumed further emails or messages regarding delivery would follow. Saturday evening I received a call from a nice man who had been trying to deliver my mattress, but couldn't because the van had broke down. News to me, but no worries, he said it would come Monday. I emailed Origin Mattress asking if I could get details of a time slot for delivery, because, you know, I have a job. No answer. Monday 11am rolls around, I get an answer message on my phone to say delivery for that day had been terminated, and rescheduled for Tuesday. Right-o. Again I email Origin Mattress, can someone please get in touch to let me know what is going on with delivery and when I need to be home for. No answer. (By the way, there isn't actually a number to call, you can only email. Convenient. )At this point I'm vaguely wondering if this is a scam. Tuesday comes and goes, no communication recevied. I stayed in all day just in case, but no mattress. Wednesday 4am, I get an email! From Origin Mattess! Saying here is some information about your delivery! Apparently it's out for delivery for Wednesday! Hurrah! At this point I should mention I no longer have my old mattress because I eagerly got rid of the ancient thing on Tuesday thinking that was plenty of time for my Monday delivery I had been promised. Ha. 9am Wednesday I receive a text from the courier. The mattress has been damaged and they are contacting the supplier, but will be in touch. OK, so some correspondence, I await eagerly. 4pm Wednesday, another text, my mattress is out for delivery this very day apparently! Follow the link for time slot. I follow the link, but no time slot. However, there are finally come contact details. I contact the courier (shout out to Mollie!) I explain the confusion I am experiencing. Mollie looks in to this and tells me the mattress has been damaged, takes my number and says they will contact the supplier. 6pm, another text from the courier asking me to book a delivery slot. I get the option of the 11th of March (its currently the 6th) or the 22nd March. I have no mattress so I hastily select the 11th. This is my story so far. I have sent several emails to Origin Mattress who clearly do not give a flying pink monkey now they have taken my money, and the courier service is now apparently trying to get hold of a non-damaged mattress which I may or may not receive on the 11th March whilst I sleep on the floor. Long story short, no I would not recommend using this company. Hope this helps!

We recently had the pleasure of trying out the Origin LumbarCloud Double Mattress for our daughter's bunk bed, and we couldn't be happier with our choice! This mattress has truly exceeded our expectations in every way. From the moment we unboxed it, we knew we were in for a treat. The setup was effortless, and the mattress even has an amazing undergrip to prevent any slippage, ensuring it stays perfectly in place. Story time with our girls has taken on a whole new meaning with the LumbarCloud mattress. It's so comfortable that either my husband or I often find ourselves drifting off to sleep right alongside them. The plush yet supportive surface has turned bedtime into a cozy, bonding experience for the whole family. It's not just a mattress; it's a haven of relaxation and comfort. One of the standout features of the LumbarCloud mattress is its health and therapeutic benefits. We've noticed significant improvements in our sleep quality and overall well-being since we started using it. The girls have been sleeping soundly through the night, and they wake up feeling refreshed and revitalized. It's amazing how much of a difference a high-quality mattress can make in your life. The customer service from Origin has been nothing short of outstanding. The mattress was delivered to our door within a couple of days, and the entire process was smooth and hassle-free. It's clear that Origin values their customers and goes the extra mile to ensure satisfaction. Their commitment to quality and service is evident in every aspect of our experience. If you're in need of a mattress upgrade or just not getting the rest and sleep you deserve, the Origin LumbarCloud Double Mattress is a game changer. Falling asleep is easier than ever, and staying asleep is a dream come true. We wholeheartedly recommend this mattress to anyone seeking a blend of comfort, support, and exceptional customer service. It's been a true blessing for our family, and we're confident it will be for yours too. The mattress is a premium price, however for an exceptional premium lifestyle product, it's worth it.

Oh no. . . . . . . . When I first decided to buy this mattress, I was filled with all kinds of expectations. I was convinced it would be the answer to my restless nights. I thought this would be the bed that finally helped me stay asleep through the night, that I’d wake up feeling refreshed, energized, and ready to take on the day. After all, that’s what every mattress company promises, right? Like most people, I fell for the marketing, the glowing reviews, and the idea that this purchase would solve my sleep problems. But let me be honest — when I unpacked it, I still had my doubts. I’d been through this before with other mattresses. I’ve spent countless nights waking up at 2 or 3 a. m. , tossing and turning, hoping the next purchase would magically fix everything. So you can understand why I didn’t get my hopes up too high. I figured I’d give it a week or two, and if it didn’t work, well… back to square one. And then, the first few nights were… fine. Not incredible, just okay. I slept, but I still found myself wondering, "Is this it? Is this what all the hype is about?" I was ready to start drafting another disappointed review in my head. But then something unexpected happened. By the time the second week rolled around, I realized something was different. I wasn’t just falling asleep faster; I was staying asleep — deep, uninterrupted sleep. For the first time in years, I wasn’t waking up in the middle of the night, and the next thing I knew, my alarm was going off. And that’s when it hit me: this mattress didn’t just fix my sleep. It transformed it. It’s been 14 days, and I can honestly say, this is the best sleep I’ve ever had in my life. I’m sleeping so well, it’s almost hard to wake up because the bed is just that comfortable. It’s so supportive, so cozy, that I could easily stay in bed all day if I didn’t have responsibilities. Waking up is the struggle now — but for all the right reasons. This mattress didn’t just meet my expectations — it blew them out of the water.

DO NOT BUY - Please read Upon looking for a new mattress, Origin came up as a top sponsored link on Google. The claims by Origin looked really good. They even provide a comparison against other well-known brands such as Simba and Emma. It seemed to me that I could get the same quality as the top competitors for half the price with the Hybrid Pro having an RRP for £1722. (THIS IS NOT TRUE). Firstly, the unreliable delivery company is a whole other matter. On receiving the double matttess I first noticed that the box was only 36cm wide. Initially you think how can a mattress that is apparently 31cm deep, fit rolled into a box of this width. Even Simba's basic mattress in a double size comes in a box which is 50cm wide. On opening the box and unwrapping the mattress, it inflates unnaturally from about 4cm thick. The mattress had threads hanging out and had an bulge about a third of the way down. The side material also appeared quite loose. You can also feel the springs from underneath the mattress as there is no base layer. I then noticed that the mattress looked smaller than my previous mattress. A double should be 190cm but this one actually measures 185cm. The actual depth of the mattress sent to me is 28cm and not the stated 31cm. On lying on it, it is incredibly spongy and the spring support is non existance. There is also zero edge support and when sitting close to the edge, the edge compresses to about a third of the size with material bulging on the side. You then slide off. What I found is that because of there being no edge support, you have to sleep further into the mattress. Not ideal when there are two people sleeping on it. Essentially it means that you have reduced sleeping space. Due to how the edge compress, it also means bedsheets keep riding up. As for sleep quality, I have woken up with a sore back and have been waking up with a headaches daily. There is a nasty chemical smell from the mattress which is still present a week later. I have a smart watch which monitors my sleep and my sleep score has decreased by a quarter. I am also now snoring to which I was not before. Due to the lack of spring support and the sponginess of the mattress, I have also felt that I am warmer at night. This is because you sink more into the mattress due to the lack of support. To me, this is a poor quality sub standard mattress which is marketed as being premium. From the build, I can't see how it will last longer than 2 years. From whatI received my suspicions were raised. When looking online, there are an unusual amount of positive reviews and videos. It seems Origin has given people free mattresses to provide these reviews. People state in their reviews that Origin reached out to them to try their products. All reviews are also in the last year with the oldest on Trustpilot being the 7th February. There are no reviews commenting on the longevity of the mattress. I have found no actual tested side by side comparison between Origin mattresses and leading brands. When trying to find an independent review, 'Which?' charge a fee but luckily I have been able to review their assessment of the mattress. They only gave the mattress 64% score as part of their test results. It states "We've tested better" and "We did find that a foam layer was badly damaged in our roller test when we simulated 10 years of sleepign on it, so its not a best buy". Under the Should I buy it section, it states "the damage to the memory foam layer is a bit of a red flag". It further adds "unfortunately we found that our durability tests, which includes a heavy roller moving back and forth over the mattress for hours, designed to replicate 8-10 years of use, caused bad damage to one of the layers, ripping long tears and crumbling holes into it". I also came across a ruling from the Advertising Standards Authority (ASA) in December 2024 (only four months ago) to which Origin did not respond and to which Origin provided no proof to substantiate their claims. www.asa.******/rulings/origin-sleep-uk-ltd-a24-1253221-origin-sleep-uk-ltd. html The ASA concluded the following: "We considered that consumers would understand the claims “Absolute Pressure Relief”, “Orthopaedic Back Support”, “Designed by orthopedics [sic] and engineered for pain-free sleep”, “spinal alignment” and “Perfect for back & joint pain relief” to mean that the Origin Hybrid Mattress provided pressure relief to its users, offered medically-proven orthopaedic back support, had been designed by orthopaedically trained individuals, helped maintain a healthy spinal alignment during sleep, and could help people suffering with back and joint pain. We also considered that consumers would understand the claims “Enhanced Pressure Relief”, “Our proprietary technology is designed by orthopaedics and engineered for pain-free sleep”, “for a healthier and stronger back” and “Designed to offer enhanced support where your bodyweight is concentrated to alleviate back aches” to mean that the Origin Hybrid Pro Mattress offered provably high levels of pressure relief. Also, that it had been designed by orthopaedically trained individuals and could ensure pain-free sleep plus it was capable of helping to improve the health and strength of an individual’s back thus alleviating back pain. Further claims were made, which we considered were comparative in nature, and likely to be seen by consumers as comparisons against competitors in the market: “Three Times More Support”, “3x Greater Pressure Relief” and “2x Enhanced Back Support”. We therefore expected to see robust documentary evidence substantiating those various claims, consisting of clinical trials conducted on people. However, as discussed above, we did not receive evidence from Origin Mattress to substantiate any of the claims. In the absence of such evidence, we concluded that the claims had not been substantiated and were therefore misleading. On that point, the ad breached CAP Code (Edition 12) rules 3. 1 (Misleading advertising), 3. 7 (Substantiation), 3. 33 (Comparisons with identifiable competitors), and 12. 1 (Medicines, medical devices, health-related products and beauty products). The ad must not appear again in its current form. We told Origin Sleep UK Ltd to ensure their ads did not mislead as to the closing date/time of promotions, or imply that discount offers were time-limited or would not be repeated if that was not the case. We also told them to ensure that future savings claims did not mislead, and to ensure they substantiated savings claims against the usual selling price of their products. We further told Origin to ensure they did not make claims about the orthopaedic and health properties of their products unless they could be fully substantiated. We referred the matter to CAP’s compliance team. " Upon looking at the webpage of Origin mattresses, you will see that practically all the claims have an asterix next to them. This asterix explanation at the bottom states that these claims are based on comparison to Origins own previous mattress. Essentially the claims are misleading. I have also noticed that when the promotion of 45%off finished, they immediately launched another promotion for the same discount. In essence, Origin continue to advertise an apparent sale when this is the usual selling price. I felt pressured to buy the mattress at the time because there was a 10 minute countdown timer. All terrible tactics. The reason Origin are able to dispose the mattresses when people return them is because they likely do not cost Origin much to produce and they are making high margins with their so-called sale prices. I have also noticed the following: -Origin do not sell their mattresses via independent retailers. This means there are very few impartial reviews. -Typically more springs on a mattress and more depth equals more quality. Origin are relying on people to perceive their mattresses as being better value to competitors based on this. In actual fact, it seems the springs used are inferior to standard ones. The foam used inflates to create more mattress depth but in my opinion has no orthopedic qualities as stated. I previously had a quality matress and my children have a midrange mattress which cost £200. I can tell you that the Origin Pro feels like a budget mattress. I feel that I have splashed out hundreds of pounds for a downgrade. I feel mis-sold, mis-led and ripped off. Looking at the reviews, Origin states you have to give it 25 days before returning under 200 day return policy. I just hope they cause me no issues with the refund when I request it.

The mattress itself is decent enough quality for the money but I was not sure about it working for me as a side sleeper. I have arthritis in my shoulder and found the mattress too firm . . luckily I had read before purchasing that it was covered by a sleep guarantee of 200 nights trial so was assured I could not make a mistake. It arrived on time and I found pretty quickly that it was just too firm for me so used a memory foam topper which made the mattress too deep for my sheets and bed. The minimum period for return is 30 days so I persevered until last week then after a terrible night I decided I just can’t continue. . my expectation was that it would be collected and returned to the manufacturer. This was the start of a difficult and stressful process where communication response takes a full day and it transpires that the mattress has to be collected by a local charity partner (admirable I thought) but they don’t have capacity to collect even within a month. . backwards and forward go the messages, each time asking for help to collect the mattress . . Today I was told I must dispose of it myself but I have to document it with photographs to be able to claim the refund . . now enough is enough, I have already supplied photos of every part of the mattress to prove that it is clean and perfect condition . . I have limited mobility live in a small top floor flat with six flights of stairs, no transport and no space to keep it . . what am I to do I wish now I had not bought this as in my case the sleep trail has been a disaster . . They really don’t want to collect and refund me as I expected so for that reason this mattress scores low . . I urge potential customers to take heed at my misfortune and check the small print.

TL;DR - amazing selection for testing at Northwich, 1st class staff and service, and the delivery team and experience was incredible. Amazing bed testing experience - my partner and I, with a 3yro and a 5yro spent at least 3 hours in the store testing everything and homing in on the mattress for us. The staff greeted us and asked what we were looking to do, and were totally fine with me asking for no help unless we found something (my previous experience at other companies meant I was not hopeful.). They understood, and this was the first place where they just said "Well, you can't test a bed without a pillow!" and gave us a Tempura pillow each for the afternoon! My approach to testing was risky - find a firmness we both liked to start with, and then test everything in that category and don't look at the price! Well, doing that kept me at the iGel 2050i, I nearly fell asleep in the store! This tech and construction was clearly for us the most comfortable in the store. The 3yro and 5yro thoroughly tested the bunk beds, and ran around everywhere, the store staff understood we needed to test and didn't mind the chaos the little ones were causing. Amazing experience at the Northwich store. The sales staff then appeared and checked in when it was clear we'd just stopped really testing and actually encouraged us to test exactly as we sleep, which was really nice to have that encouragement to be at ease lying down with your loved one in a shop! So I disappointed the staff and said I'd think about it. Honestly the mattress was nearly double what I'd put in mind, but the comfort was amazing in the shop. We got home and lay on the old mattress. It was a disappointment. I went back the following day before an offer ended and made the purchase, with delivery about 6 days later. Come the day before a delivery day, a text with a 2 hour time slot,. The day of the delivery, Ben in the van called and said they were 30mins away, which they were. You could also track their location online. Van arrived, the guys jumped out, I asked if they wanted any help, which they didn't and then they got the mattress through an impossibly small staircase within 15mins. I actually thought before delivery it wouldn't go and I'd have to take the handrail off, but there was no stopping the team - looked at the route, and just did it. Ben said when we got back down I'm actually proud of that one!". It was a tight fit, but the team didn't even think of not trying, just incredible. So here we are now, a few weeks after delivery, and I can honestly say the 2050i is an incredible mattress, the comfort and sleep we are getting now is seriously unimaginably better than before. Any regrets? That I didn't spend more time on the 3000i... by the time I got to that, I'd looked at the price of the 2050i and I think I'd probably tapped out on price. Next time...

We decided to wait a short while before leaving a review so we can comment on both the service and the product, so we will start with the product. Pre sales: We walked into the branch in Congleton and Martin was the salesman who we met. Very professional, listened to us and made recommendations based on what answers we gave him. (always a great start) Once we were confident on our selection, we got a quote. Again we went through all the options, once we added on what we wanted, Martin went through some offers on the extras which were good value based on what we were buying anyway. (such as protectors) Once everything was priced and finalised, we got a formal quote and gave it an hour to 'wait'. Went back, paid and felt happy with the purchase based on the product we tested and the sales approach. From firmness rating to technical specification of the materials, it helped us make an informed decision based on no. of springs, gel layers etc. and focus on what was more of a priority for us. We met Darrell later once we paid and couldn't rate this store any better. It's clear both individuals have a very natirual and consultative selling style, selling based on matching a product to people. Should the product live up to its claims, we will be OK! Delivery: Received multiple emails and texts with our delivery date, reminders and time updates. It arrived in time. Our delivery team was Mark and Linv. These guys were amazing. Took the mattress where we wanted it with no problem, both courteous and respectful to our property, best heavy goods courriers we have had. Product: We purchase the igel 2050i and will address initially it was very firm, more than what we expected, but to be expected with a new unit. After a couple of weeks of use and turning the mattress as per the care guidelines, it loosened off a bit and is now more like what we tested in store. There was a smell to the mattress initially, but it dissipated after about 2-3 days. 4 weeks later and the mattress is excellent. Can offer nothing but thanks to the Congleton branch and the delivery team. It honestly was great to see a full complement of people having pride in their jobs. We walked into this store with the money ready to buy what we wanted, but was fully expecting to be let down... But we're glad to be proved wrong! Pre-sales - 10/10 Sales support - 10/10 Delivery - 10/10 Product - 10/10 Not sure if it's too early to comment on the mattress, but so far it's settled as expected and seems like excellent quality. From a after sales perspective, we feel confident if there is an issue, that the team will support us.

an honest review, so to begin with, i wasnt even planning on buying a new mattress at the time, it was on a whim that i went into the shop as hadn't looked at new beds for a loooooong time, so thought why not, probably wont be very good, but the sales team were excellent and taking the time, which was well over an hour, going through a lot of bed options, and only going to this one as a "i do have one more to show but its a lot more money" option... but it was so comfortable the second i got on it in the shop compared to the others, which granted were half the price! from paperwork to delivery and the first nights sleep, its bliss! trying in the shop means you know what your buying before you even get it, and cant technically be disappointed. now for the details:- Its THICCCCCCK! this is a very deep and heavy mattress, 40+cm, so know your sheets are going to fit before buying you aint going to be rotating or moving it often as it is heavy, just move yourself around the bed for bedding in sleeping possitions to keep it fresh... you sink into it like a marshmellow, then stop when it thinks your possition is correct, and it is, your supported where you need it, free where your not the Igel cooling, i cant really comment on tooo much as its not been hot nights yet to test, but its certainly not like other memory foams iv had before where the heat bounces back and it feels sweaty what down sides can there be other than those that people make up due to not doing reaserch before they get it.... HEAVY, THICK, kinda pricy you spend half your life in bed, why not have it in the most comfort you can possibly get, its no different than people spending 1000s on sofas and tvs, they only do 1 job, as does this, but it does its job dam well! there really isnt much that can be said for this mattress, if you can afford it, get it! simple

I've deliberately left it several months before leaving this review (product was delivered end of Feb 2026) as Benson's were emailing for a review before we'd even received the mattress! This product is so poor I'm now being referred to a musculoskeletal specialist due to the pain and discomfort I'm experiencing, specifically as a result of sleeping on this mattress. We know it's the mattress as I travel alot for work and whenever I sleep in any hotel the pain disappears within a day or two. Come home to my own bed and within 24hrs I'm in crippling pain and can struggle to stand or sit. We went to Benson's, assuming they would know what they were talking about. They had us lay on some fancy, hooked up to a computer, bed full of sensors that supposedly measures body weight, pressure points in different sleeping positions etc. etc. and then spits out the "right mattress for you". The Igel NanoTech 3000i medium mattress was what we were recommended. However.... I weigh 19 and a half stone. I'm 6ft 4inches tall and built like the side of the proverbial barn, so I'm very obviously a big solid chap. Benson's own website states on it's "Sleep Hub" about the right mattress for your weight...: Best mattresses for heavier sleepers (Over 16st / 101kg) If you're in this range, you'll need extra support to prevent sinking too deep into the mattress. Here's what works best: A firmer mattress (7-9 on the firmness scale) will keep your spine aligned. High-density foam or reinforced pocket springs help with durability. A thicker mattress (at least 25cm) is better for long-term comfort. Avoid: Soft mattresses-you'll sink in too much and lose support, leading to back pain. Best picks: Firm hybrid mattresses - Durable and supportive. Orthopaedic mattresses - Designed for extra lumbar support. The so called "Bed Specialist made no reference to my size, however delicately, making no effort to steer us towards a firmer/reinforced/orthopaedic mattress. She was purely interested in upselling Benson's own brand mattress and accessories. She was quite happy to sell us a medium mattress despite the fact their own website (and the rest of the internet if you do a little research) say's anything less than a firm mattress will cause back pain. She also failed to check what type of bed base we have. We have a pine slatted base. When we received our Igel mattress and read through the paperwork it stated quite explicitly that this mattress was not suitable for slatted bed bases and required a solid/divan base otherwise the mattress would sag through the gaps. Using it on the wrong bed base apparently voids the warranty. So Benson's have sold us £1,500 of product that is not only not suitable for my size, is causing me significant physical pain impacting my daily ability to function, but they've also not made us aware of the required bed base type meaning we've bought something where the warranty is now void and we're stuck with it. We've not even finished paying it off and we're now shopping for a better alternative. But I can promise you that shopping effort will absolutely not involve a trip to Bensons for Beds.

Took delivery of the mattress a week today, June 29th. Waking up every morning with bad lower back pain ever since. No instructions were supplied with it, but I remembered that the staff at the shop told me it needed to be rotated ( not flipped) weekly. Just done that and found the instruction pamphlet underneath the mattress. I had been sleeping on it for a week. Read them and it clearly states that you need two people to rotate the mattress, lifting it from the underside as flat as possible, as bending the mattress will break glue bonds and dislodge internal fixings. I live alone. At no point was this explained to me before ordering the mattress. It is physically impossible for me ( or anyone else living alone) to rotate the mattress weekly without bending it. The pamphlet states that claims will be refused if there is evidence of bending the mattress. But it also says claims will be refused where lack of rotation is evident. So what am I supposed to do? I either rotate it by myself and bend it, or I don't rotate it….both of which will result in a claim refusal! I also clearly stated that I had a pine bed with a slatted base. Again, at no point was it explained to me that slatted bases would give a lower level of support. Hence maybe the reason I am waking up in pain every morning. Had I have been told about both these things, I would never have ordered this particular mattress. Feeling unhappy and misinformed.