Igel vs Dunlopillo Mattresses

Mattress is very good. However, I purchased a Mattress Protector Perfect Partner' designed to compliment this mattress and upon opening it it said it was not to be used with an electric blanket. As I use an electric blanket all winter, it means this product (which cost 54.99) is useless for me. I would point out that this warning is on a label on the protector and nowhere on the packaging did it show this warning. I took it back to the shop but was told they could not refund or exchange for a diffent protector, because I had opened it. I explained that I had opened it in good faith, never expecting to see that warning. The Salesman rang a Manager in another store and the confirmed that because I had opened it, it could not be returned. The Salesman also rang Bensons Customer services, who said the same. I rang Customer Service myself and got absolutely nowhere. I was told by the person I spoke to that I could not speak to anyone in a higher position than him, as apparently that person does not exist! So, I have a 54.99 Mattress Protector, which is just about to go in the bin. I am shocked by Bensons after sale service. Whilst purchasing the bed and the mattress everyone was very pleasant and efficient. I suppose that is because I was spending 2000+ I have 60 days to return the bed if I don't like it. I am tempted to because of the incident with the mattress protector.

I am a hot sleeper and so have always avoided memory foam mattresses. But over the past few years no matter how carefully I have chosen a mattress, they have never given me the support and comfort I need. My back aches, my hips hurt and I toss and turn. So, did some research , went to Benson's , spoke to lovely sales assistant lady and bought the iGel mattress. Have been sleeping on it now for about 3 weeks and I mean sleeping on it. I got the medium which is perfect for me. I also bought the iGel Advance mattress protector and I can honestly say I do not have a pro lem with overheating. The mattress feels supportive. It kind of cradles my hips if I turn in my side but I am not aware of any constant tossing and turning. I wake up feeling as if I have had some quality sleep which is lovely. It is expensive, but how do you put a price on sleep. Things like this are always subjective. I just wish I had risked it earlier, it would have saved me all that wasted money on mattresses that I disposed of quickly because they were not what I was looking for. And the ability to try it out is good, even if there is an admin charge to exchange but it is a good fall back. I can highly recommend this mattress.

Happy with my purchase but quite expensive even on a discount deal. I am a very warm person even in winter. Needed a new mattress anyway and wanted one that would keep me cool. Have slept much better on this one than my old (also expensive) one. But consistently good sleep is worth the money. I have noticed the cooling effect, especially in the recent heatwave. I've slept without any duvet and been the perfect temperature. If it does warm up a little under my body, I simply move .... even if I move my arm to a new part, it's noticeably cooler. The only problem now is that none of my mattress protectors or fitted sheets will stay on at each corner because the mattress is much deeper than my previous one so I'll have to invest in deeper ones. Also have to say I was very happy with Benson's service from start to finish. From the salesguy and other staff in store (Bournemouth, Mallard Road) to the delivery guys ... all really couteous, helpful and cheerful. Able to answer all my questions and give advice. For this reason I've always bought my beds and mattresses from Bensons. Trustworthy and reliable. Credit where it's due so well done guys.

Very disappointed in the sales talk used to make us purchase the mattress protector. This is sold to apparently cover us for accidents.? The lady who sold us the mattress which was 1400 looked uncomfortable talking us through the mattress cover.. I kept asking questions. If the mattress needs a protector for insurance it should be complimentary. This product makes the mattress hot and sweaty as it is made of cheap plastic. It's not fit for purpose in my opinion. After four nights with it on we finally worked out we were so hot because the plastic used was similar to hospital beds and we were practically cooking. Clearly all mattresses are personal different for the individual. So some our breathable hot or cooling etc. what's the point of making us purchase a cover plastic cheap though 34.99 is very expensive. This totally defeats the object of a breathable cooling mattress. Personally feel like we have been conned. If we had not worked out the cover was the problem, we would have demanded a refund for the mattress. So not the experience we were hoping for. The lady who served us was very helpful until the sales push!!!

After sleeping on the mattress, which is definitely more comfortable than our old one, we will be requesting an exchange for the extra firm because the firm that we ordered is just not firm enough. I must say though, that I am disappointed in the after sales customer care. At delivery we realised that the wrong pillows were put n the order form, which I did not pick up at the time of the order. When I called the shop, I was told that they can't do exchanges in the shop and that I would have to pay 10 extra per pillow becuase the special was over. I know which pillows I ordered at the time of the order and I believe that the wrong pillows were deliberately put on the order and if caught at the time would have been corrected, but because I only caught it after delivery, I was told I would have to pay more. I think the customer service like this after such is big order is disappointing. 2 stars for that.

I have a back condition. I bought this mattress some years ago and loved it. I needed a new mattress and stupidly purchased a different, very expensive one and regretted it. It had to be turned often but was too heavy for me so I ended up sleeping in a dip.The millennium doesn't need turning. I've given my mattress away and purchased a new millennium and i'm very comfortable. You don't want to get up though!

I first had a new Dunlopillo mattress (bed) in 1984 and I slept comfortably everafter. I reluctantly had to get rid in 1912 as i was downsizing and moving many miles down south taking only the two single beds in my spare room , which had nothing wrong with them but not as comfortable as I thought. I decided to return to what I knew and I'm so glad I did, my new mattress is heavenly!

This is our third Dunlopillo mattress in 40 years - we love them! The support of the Celeste is not too firm but feels very supportive and I??m 14st. The slightly softer top layer feels really ??snuggly?? without detracting from the firm support. It also makes the bed warmer throughout the night without being too warm.

Always wanted another one, and this is excellent! extremely comfortable and very happy with no more noise from springs, as this is all-latex - more expensive, but well worth saving up for!there were some cheaper deals around, but we needed this reasonably quickly, and were prepared to pay extra.

My first Dunlopillo mattress remained comfortable supportive from 1975 to 2022! Also, you never have to turn these mattressesIt might have lasted me out but I'm glad I bought this new one as it is even more comfortable, if that is possible.Very pleased with this new one.