Igel vs Dormeo Mattresses

Mattress is very good. However, I purchased a Mattress Protector Perfect Partner' designed to compliment this mattress and upon opening it it said it was not to be used with an electric blanket. As I use an electric blanket all winter, it means this product (which cost 54.99) is useless for me. I would point out that this warning is on a label on the protector and nowhere on the packaging did it show this warning. I took it back to the shop but was told they could not refund or exchange for a diffent protector, because I had opened it. I explained that I had opened it in good faith, never expecting to see that warning. The Salesman rang a Manager in another store and the confirmed that because I had opened it, it could not be returned. The Salesman also rang Bensons Customer services, who said the same. I rang Customer Service myself and got absolutely nowhere. I was told by the person I spoke to that I could not speak to anyone in a higher position than him, as apparently that person does not exist! So, I have a 54.99 Mattress Protector, which is just about to go in the bin. I am shocked by Bensons after sale service. Whilst purchasing the bed and the mattress everyone was very pleasant and efficient. I suppose that is because I was spending 2000+ I have 60 days to return the bed if I don't like it. I am tempted to because of the incident with the mattress protector.

I am a hot sleeper and so have always avoided memory foam mattresses. But over the past few years no matter how carefully I have chosen a mattress, they have never given me the support and comfort I need. My back aches, my hips hurt and I toss and turn. So, did some research , went to Benson's , spoke to lovely sales assistant lady and bought the iGel mattress. Have been sleeping on it now for about 3 weeks and I mean sleeping on it. I got the medium which is perfect for me. I also bought the iGel Advance mattress protector and I can honestly say I do not have a pro lem with overheating. The mattress feels supportive. It kind of cradles my hips if I turn in my side but I am not aware of any constant tossing and turning. I wake up feeling as if I have had some quality sleep which is lovely. It is expensive, but how do you put a price on sleep. Things like this are always subjective. I just wish I had risked it earlier, it would have saved me all that wasted money on mattresses that I disposed of quickly because they were not what I was looking for. And the ability to try it out is good, even if there is an admin charge to exchange but it is a good fall back. I can highly recommend this mattress.

Happy with my purchase but quite expensive even on a discount deal. I am a very warm person even in winter. Needed a new mattress anyway and wanted one that would keep me cool. Have slept much better on this one than my old (also expensive) one. But consistently good sleep is worth the money. I have noticed the cooling effect, especially in the recent heatwave. I've slept without any duvet and been the perfect temperature. If it does warm up a little under my body, I simply move .... even if I move my arm to a new part, it's noticeably cooler. The only problem now is that none of my mattress protectors or fitted sheets will stay on at each corner because the mattress is much deeper than my previous one so I'll have to invest in deeper ones. Also have to say I was very happy with Benson's service from start to finish. From the salesguy and other staff in store (Bournemouth, Mallard Road) to the delivery guys ... all really couteous, helpful and cheerful. Able to answer all my questions and give advice. For this reason I've always bought my beds and mattresses from Bensons. Trustworthy and reliable. Credit where it's due so well done guys.

Very disappointed in the sales talk used to make us purchase the mattress protector. This is sold to apparently cover us for accidents.? The lady who sold us the mattress which was 1400 looked uncomfortable talking us through the mattress cover.. I kept asking questions. If the mattress needs a protector for insurance it should be complimentary. This product makes the mattress hot and sweaty as it is made of cheap plastic. It's not fit for purpose in my opinion. After four nights with it on we finally worked out we were so hot because the plastic used was similar to hospital beds and we were practically cooking. Clearly all mattresses are personal different for the individual. So some our breathable hot or cooling etc. what's the point of making us purchase a cover plastic cheap though 34.99 is very expensive. This totally defeats the object of a breathable cooling mattress. Personally feel like we have been conned. If we had not worked out the cover was the problem, we would have demanded a refund for the mattress. So not the experience we were hoping for. The lady who served us was very helpful until the sales push!!!

After sleeping on the mattress, which is definitely more comfortable than our old one, we will be requesting an exchange for the extra firm because the firm that we ordered is just not firm enough. I must say though, that I am disappointed in the after sales customer care. At delivery we realised that the wrong pillows were put n the order form, which I did not pick up at the time of the order. When I called the shop, I was told that they can't do exchanges in the shop and that I would have to pay 10 extra per pillow becuase the special was over. I know which pillows I ordered at the time of the order and I believe that the wrong pillows were deliberately put on the order and if caught at the time would have been corrected, but because I only caught it after delivery, I was told I would have to pay more. I think the customer service like this after such is big order is disappointing. 2 stars for that.

My husband got me this mattress for my birthday, I was suffer with painful hubs and shoulders, plus I have spinal stenosis in my middle and upper back. Every night was painful and constantly waking up with m6 old mattress. So hubby being the 3very so thoughtful person he is got me this Dormeo mattress fir my birthday, and WOW WOW WOW. NO MORE SORE HIBS OR PAIN ANYWHERE. I sleep better I still wake up once a night fir the bathroom, but it’s the best present he ever brought me. We turn it once a month to keep it even , you just sink into it , I can feel were my bottom goes. and it quickly reshape ps to your body as you move. Just a brilliant mattress. I also have the Dormeo Octasense Pillow which is the best pillow in th the world. Had it for a year now and it’s still as new. Brilliant support and softness that make you feel so comfortable. Adds to my grey night sleep. Many Thanks Dormeo

At the beginning of 2020 my husband and I decided to retire our mattress and splurge on a new one. Three mattresses later (all of which caused aggravation and discomfort to an existing lower back issue that I have) and four months later, we trepidatiously bought a dormeo mattress, but prayed it would alleviate the issues I was having...... our prayers were answered! The mattress we purchased is a hybrid, with spring coils and a memory foam top; it is not too soft and not too firm, which is perfect for my lower back pain. Unlike the initial memory foam mattress, I actually sink into this one rather than just laying on top. It is easy and light enough to turn, asper the instructions, and the size is true to size standards; all of my original king sized sheets fit this mattress perfectly. Sorry for the long spiel, I'm just extremely happy with this mattress and my back is very thankful also.

I am very pleased with this mattress. It took some getting used to. Having slept on it for 3 months now, I can feel a difference in my back. The support it provides is excellent. It is unfortunate that I couldn't try the mattress before buying, but based on the description from Dormeo, I went for it. This mattress feels as good as other well known and more expensive memory foam mattresses. One negative is that there are no handles on the sides of the mattress to enable rotating it. So it is difficult to hold it to rotate. It comes rolled up, and then you open it and roll it out. But if I had any reason to return it, i don't believe i would ever be able to fit it down the stairs again. Fortunately that is not necessary for me, but worth considering before buying.

We purchased the soft/medium mattress and it is so comfortable. I suffer from back and joint pain and found it a real struggle getting comfortable at night and getting out of bed in the morning...we had a silentnight “orthopaedic” mattress it very uncomfortable and was anything but silent. It took a couple of weeks to get used to our new Dormeo mattress but we are so glad we invested in it. No more backache!!! We also purchased the memory foam pillows, again they are extremely comfortable but are not a standard size pillow which is a pain when trying to find pillowcases that fit. The only thing I can complain about is the heat that is generated from the mattress. I would highly recommend purchasing from Dormeo plus you can spread the cost over 3 months

Ordered this at the begging of May and received it within the last couple of weeks (been a delay due to coronovirus issues). The mattress has taken a couple of weeks to get used as took time to work out which side/firmness/ support suited me. Comfortable mattress, arrived in perfect condition. My only thing I would like to mention is that this mattress appears better suited for a couple Sharing a bed (obviously), as a single person it has taken a bit of time to break in and can sometimes be a little uncomfortable as I am using it alone. Neither the less a great comfortable mattress but feel it is better suited to a couple who will sleep on both sides, little more difficult to get comfortable as a single person sleeping in the middle.