DO NOT BUY - Please read
Upon looking for a new mattress, Origin came up as a top sponsored link on Google.
The claims by Origin looked really good. They even provide a comparison against other well-known brands such as Simba and Emma.
It seemed to me that I could get the same quality as the top competitors for half the price with the Hybrid Pro having an RRP for £1722. (THIS IS NOT TRUE).
Firstly, the unreliable delivery company is a whole other matter.
On receiving the double matttess I first noticed that the box was only 36cm wide. Initially you think how can a mattress that is apparently 31cm deep, fit rolled into a box of this width.
Even Simba's basic mattress in a double size comes in a box which is 50cm wide.
On opening the box and unwrapping the mattress, it inflates unnaturally from about 4cm thick.
The mattress had threads hanging out and had an bulge about a third of the way down. The side material also appeared quite loose. You can also feel the springs from underneath the mattress as there is no base layer.
I then noticed that the mattress looked smaller than my previous mattress. A double should be 190cm but this one actually measures 185cm.
The actual depth of the mattress sent to me is 28cm and not the stated 31cm.
On lying on it, it is incredibly spongy and the spring support is non existance. There is also zero edge support and when sitting close to the edge, the edge compresses to about a third of the size with material bulging on the side. You then slide off.
What I found is that because of there being no edge support, you have to sleep further into the mattress. Not ideal when there are two people sleeping on it. Essentially it means that you have reduced sleeping space. Due to how the edge compress, it also means bedsheets keep riding up.
As for sleep quality, I have woken up with a sore back and have been waking up with a headaches daily. There is a nasty chemical smell from the mattress which is still present a week later. I have a smart watch which monitors my sleep and my sleep score has decreased by a quarter. I am also now snoring to which I was not before.
Due to the lack of spring support and the sponginess of the mattress, I have also felt that I am warmer at night. This is because you sink more into the mattress due to the lack of support.
To me, this is a poor quality sub standard mattress which is marketed as being premium. From the build, I can't see how it will last longer than 2 years.
From whatI received my suspicions were raised. When looking online, there are an unusual amount of positive reviews and videos. It seems Origin has given people free mattresses to provide these reviews. People state in their reviews that Origin reached out to them to try their products. All reviews are also in the last year with the oldest on Trustpilot being the 7th February. There are no reviews commenting on the longevity of the mattress.
I have found no actual tested side by side comparison between Origin mattresses and leading brands.
When trying to find an independent review, 'Which?' charge a fee but luckily I have been able to review their assessment of the mattress.
They only gave the mattress 64% score as part of their test results. It states "We've tested better" and "We did find that a foam layer was badly damaged in our roller test when we simulated 10 years of sleepign on it, so its not a best buy".
Under the Should I buy it section, it states "the damage to the memory foam layer is a bit of a red flag". It further adds "unfortunately we found that our durability tests, which includes a heavy roller moving back and forth over the mattress for hours, designed to replicate 8-10 years of use, caused bad damage to one of the layers, ripping long tears and crumbling holes into it".
I also came across a ruling from the Advertising Standards Authority (ASA) in December 2024 (only four months ago) to which Origin did not respond and to which Origin provided no proof to substantiate their claims.
www.asa.******/rulings/origin-sleep-uk-ltd-a24-1253221-origin-sleep-uk-ltd. html
The ASA concluded the following:
"We considered that consumers would understand the claims “Absolute Pressure Relief”, “Orthopaedic Back Support”, “Designed by orthopedics [sic] and engineered for pain-free sleep”, “spinal alignment” and “Perfect for back & joint pain relief” to mean that the Origin Hybrid Mattress provided pressure relief to its users, offered medically-proven orthopaedic back support, had been designed by orthopaedically trained individuals, helped maintain a healthy spinal alignment during sleep, and could help people suffering with back and joint pain.
We also considered that consumers would understand the claims “Enhanced Pressure Relief”, “Our proprietary technology is designed by orthopaedics and engineered for pain-free sleep”, “for a healthier and stronger back” and “Designed to offer enhanced support where your bodyweight is concentrated to alleviate back aches” to mean that the Origin Hybrid Pro Mattress offered provably high levels of pressure relief. Also, that it had been designed by orthopaedically trained individuals and could ensure pain-free sleep plus it was capable of helping to improve the health and strength of an individual’s back thus alleviating back pain.
Further claims were made, which we considered were comparative in nature, and likely to be seen by consumers as comparisons against competitors in the market: “Three Times More Support”, “3x Greater Pressure Relief” and “2x Enhanced Back Support”.
We therefore expected to see robust documentary evidence substantiating those various claims, consisting of clinical trials conducted on people. However, as discussed above, we did not receive evidence from Origin Mattress to substantiate any of the claims. In the absence of such evidence, we concluded that the claims had not been substantiated and were therefore misleading.
On that point, the ad breached CAP Code (Edition 12) rules 3. 1 (Misleading advertising), 3. 7 (Substantiation), 3. 33 (Comparisons with identifiable competitors), and 12. 1 (Medicines, medical devices, health-related products and beauty products).
The ad must not appear again in its current form. We told Origin Sleep UK Ltd to ensure their ads did not mislead as to the closing date/time of promotions, or imply that discount offers were time-limited or would not be repeated if that was not the case. We also told them to ensure that future savings claims did not mislead, and to ensure they substantiated savings claims against the usual selling price of their products. We further told Origin to ensure they did not make claims about the orthopaedic and health properties of their products unless they could be fully substantiated. We referred the matter to CAP’s compliance team. "
Upon looking at the webpage of Origin mattresses, you will see that practically all the claims have an asterix next to them. This asterix explanation at the bottom states that these claims are based on comparison to Origins own previous mattress. Essentially the claims are misleading.
I have also noticed that when the promotion of 45%off finished, they immediately launched another promotion for the same discount. In essence, Origin continue to advertise an apparent sale when this is the usual selling price. I felt pressured to buy the mattress at the time because there was a 10 minute countdown timer. All terrible tactics.
The reason Origin are able to dispose the mattresses when people return them is because they likely do not cost Origin much to produce and they are making high margins with their so-called sale prices.
I have also noticed the following:
-Origin do not sell their mattresses via independent retailers. This means there are very few impartial reviews.
-Typically more springs on a mattress and more depth equals more quality. Origin are relying on people to perceive their mattresses as being better value to competitors based on this. In actual fact, it seems the springs used are inferior to standard ones. The foam used inflates to create more mattress depth but in my opinion has no orthopedic qualities as stated.
I previously had a quality matress and my children have a midrange mattress which cost £200. I can tell you that the Origin Pro feels like a budget mattress. I feel that I have splashed out hundreds of pounds for a downgrade.
I feel mis-sold, mis-led and ripped off.
Looking at the reviews, Origin states you have to give it 25 days before returning under 200 day return policy. I just hope they cause me no issues with the refund when I request it.
