Therapur vs Otty Mattresses

I would not give this mattress any stars but the option is not given, we selected this mattress after using the sleep match machine which in Dreams own words (It's a super smart bit of wizardry that chooses the right mattress just for you and the way you sleep. ) this is the most uncomfortable hardest mattress I have ever had I explained to the sales advisor that I suffer with neck and spine problems and could not sleep on a hard mattress she said that the machine recommended a medium mattress we stupidly put our trust in this marvellous machines hands the sales advisor showed us various mattresses from the list that the machine had recommended we chose this mattress and was assured not to worry as we had the 40 days returns policy at no point was it explained that we would have to sleep on the mattress for 30 nights before it could be returned and loose the difference in money if you chose a cheaper mattress. Two days after receiving the new mattress we returned to the store saying I cannot sleep as the mattress is so hard my pressure points are numb and I have pins and needles we were told that the problem is out of there hands and I would need to contact customer services after finally getting through to customer services I was told that they would prefer us to sleep on the mattress for 30 nights to enable the springs to settle down I said when I tried the mattress in the store nobody told us to expect such a difference between the stores mattress and the one we would receive also on our second visit to the store my husband noticed that we had in fact been sold a firm mattress as I am so upset with the service we have received I asked for my money to be refunded I was told this would not happen I would need to choose another mattress and either pay the difference if it was more expensive or loose the money if it was cheaper and also pay for the delivery Please ensure when buying a mattress from Dreams you read all of the small print that you are given once you have made your purchase and also read the reviews on the website as you will see other people have had the same experience as myself, do use the Sleep Match machine as another sales advisor on our second visit to the store said how can a machine tell you what mattress you need I have been selling mattresses for years and do not go by what the machine says.

Amazing mattress that i didn't realise how much i needed! I had been having a bad back with our old mattress for several months but as it was only 4 years old i put off getting a new one. The back pain got to much so i figured that not only did i have to bite the bullet but i also needed to get it right this time, hence going to Dreams. We were helped by a very professional and friendly gentleman who showed us the Dreams mattress technology which helped us pick a mattress that i would have never though of myself, as I've always chosen a hard mattress. The gentleman explained how the mattress should be supporting my back and gave us plenty of possible mattresses to try out. Not only did we pick a mattress but we also picked pillows which to my surprise has been the best pillow i have ever had, I'm very fussy when it comes to pillows and in the past i have found that not only does it take me weeks to adapt to a new one but it also will only last me a few months as they don't support my neck properly or become lumpy and my poor husband ends up inheriting it! Since receiving my wonderful Dreams mattress and pillow i have slept better than a baby, i cant wait to go to bed and hate having to get up! Also im happy to report no more bad back!!

An absolute game changer!!! So glad I invested in this mattress topper. I didn't want it for its cooling effect. I wanted to improve my sleeping comfort and be sure I was supporting all the main pressure points when I sleep.. iv been having problems with nerve pain down my left leg and I'm a back sleeper so found in a morning before I got my topper my back was particularly bad when I first got up..In less than a week of having this topper on my mattress I am "Pain free!!" Its like a miracle...its because it's totally contouring my lower back and supporting it...I would 100% recommend this Topper. Plus The salesman at the Chesterfield branch was AMAZING...So helpful I tried before I bought I had all the different options of toppers explained to me and so realised this was absolute the one for me. No pressure sales I was very happy indeed with the customer service of Drew a real knowledgeable salesman. Thank you. ??

We purchased a king size divan base and attachable headboard in store and, in summary, the store experience, the product, and the delivery process and all of the related pre delivery information have been excellent ... with just one niggle resulting in a less than 5 star review. This relates to the matching attachable headboard which also looks great and is excellent quality like the divan Ottoman base. That said, despite the delivery guys, who assembled everything, chocking the headboard as far from base as they could, the headboard still sits over the top of the base by about an inch. This results in the king sized mattress (that should fit perfectly) being pushed an inch down the base and hence results in the mattress overhanging the bottom of the divan base by just over an inch. It's not end of the world stuff but seems a pretty basic design flaw and, in our mind, results in the made up bed looking just that bit odd due to this small overhang.

We had an excellent experience at Dreams Slough from the moment we walked in. We were warmly welcomed, and Daljit took the time to understand exactly what we were looking for, including our comfort preferences and affordability. She guided us through the different options with patience and expertise, giving us time to think without ever being pushy. Her knowledge and attentiveness made the whole process simple and stress-free. Meanwhile, Jack kindly entertained our children, which allowed us to focus on choosing the right mattress. The team even offered us a drink while we waited which added a thoughtful and welcoming touch to the visit. Thanks to Daljit’s professionalism and Jack’s support, what could have been a challenging shopping trip turned into a smooth and enjoyable experience. Outstanding service all round. I would highly recommend Dreams to anyone looking for a new mattress!

The plush comfort yet firm support is really impressive. It must be due to the mixed layers of wool, silk, and cashmere along with the firm pocket-spring core. Truly, it is a good balance.

Really comfortable and noticeably cooler than my last mattress, definite improvement in my sleep quality. Unboxing was easy and it expanded to full size quickly.

Felt a marked improvement in sleep quality due to the firm yet comfy feel of this mattress. Especially appreciated how it stayed cool throughout warmer nights.

Really good product. It's made a difference to my sleep, no more waking up with a sore back. Comfortable yet very supportive. It's great value for money.

Enjoying the blend of traditional craftsmanship and innovative design. The mattress is firm yet gently cushioning and I've noticed a much cooler sleep.