Otty vs Harrison Spinks Mattress Reviews

A great mattress. We looked at several of the leading hybrid mattresses on the market, and after a discussion with the sales person via chat on the website (as it was during lockdown), they were able to answer many of my questions clearly and exactly why Otty Mattress is a better product than its competitors. The delivery service and also the ease of ordering the product was great and most importantly we have had fantastic nights sleep since purchasing this mattress. Fantastic product and you wi...

Absolutely love my new mattress, I ordered the hybrid mattress and I have not been disappointed, the website was so easy and the payment plan was a dream, delivery was extremely quick even with all the delays due to the Coronavirus I ordered sunday and my mattress was delivered Wednesday morning, it was so easy to open and within 4 hours it was fully inflated. I could not recommend it more, it is so comfortable its alot firmer then my last memory form mattress which is what I wanted. The depth o...

Absolutely love my Otty matress, I went for the hybrid and I was not disappointed. I was hit by a car whilst pregnant and broke my tibia platueu so have since suffered with problems in both knees and my back so it was important to get a good nights sleep and rest well. The Otty matress has given me just that and my 18 month old son loves snoozing ontop of their pillows too. They offer a 100 day money back guarantee which I think is great, although personally I'd be pretty surprised if anyone wan...

Appalling customer service. Wasted a days annual leave waiting for my mattress, it arrived the following day. There was no communication and when I questioned it I was told that I was rude and they couldn?t do anything to help. I paid extra to have the mattress delivered to the room of my choice . On delivery the men refused to take it upstairs due to health and safety regulations. Again when I mentioned this to otty customer services they weren?t interested. Eventually I was told by the boss Da...

Bought two mattresses for two different bedrooms; one original hybrid and one aura hybrid mattress. Although advertised as levels of 7 and 6 firmness respectively, they are much firmer than expected; you barely sink into them! The aura hybrid was used by my partner and I (15 and 11 stone) and we still found it very firm that it gave us lower back pain. We trialed them for 6 weeks before giving up on them and when we tried to claim the 100-night trial that each mattress advertised, it turns out w...

I have had this mattress for 5 weeks now. When I first unpacked it, there was a slight smell for a day, but since then it hasn't smelt at all. (It smelt of canvas which I found quite pleasant actually!) It feels nice and soft each night when you first get on it, but then can feel it supporting you. I guess this is what is meant by a medium-firm mattress. (My old mattress was over 20 yrs old; if anything it would have been rated as very firm!) I have had no problem sleeping with this mattress, no aches or pains when waking up. It is recommended to rotate the mattress once per week for 12 weeks, so I am still doing that. It is easy to do using the handles on the side of the mattress. No depressions in the mattress have appeared, and it still feels just like new. Although we have already had both hot nights and cold ones, I have never felt too hot or cold due to the mattress (obviously the duvet used is also going to make a difference). Overall I am extremely satisfied with the mattress, and with mattressonline.

To be perfectly honest, I'm not convinced but I think the problem is me, not the product. The mattress is clearly very good quality, but it's a lot firmer than I was hoping for and expecting from the soft/medium description. On the spare bed, which is a fully sprung base, it works reasonably well, which is why I haven't yet engaged the 60 day return option, but on the bed I ordered it for originally, which is a solid Ottoman base, it is way too hard. I'm sure that with use it will soften up, but it's still way too hard for me personally to sleep on comfortably and I doubt it will ever be that soft. Indeed, in desperation I ended up going to a shop and buying a much cheaper (and far inferior quality), softer mattress because I simply couldn't do 30 days sleeping on that mattress. I am going to contact Mattress Online today and enquire about swapping it for something softer.

Good Points: Quality is obvious. If we hadn't had a tempur for over ten years, I would say this is a really comfy bed and would be happy for its life time use. Albeit, only five years gauranteed! Having had a tempur though, I would probably revert back. Mainly due to spouse requiring that extra softness and a complete awareness removal from any turn/roll movement by partner. While this is a fantastic make and constructed with the Best Materials, we have been served well with the tempur and too be honest, can say, there aren't any regrets with the purchase. Improvement Points: Comparing this to our tempur, it would be difficult to separate, based on the very different structures. That said, a longer guarantee period would be an advantage. Price for price - this would be a distinct advantage.

We tried the mattress in the shop and picked it over the medium/firm version. However when the mattress was delivered it was so firm it caused my partner hip pain. We contacted mattress inline via the 60 day sleep guarantee and they swapped it next day. The service was 5* and reason we buy all our mattresses via them. The new mattress is the medium firm and is super comfy even after the first night. Makes me think the first was faulty it was that hard and nothing like the shop one we tried.

The mattress smells like a farmyard, not natural, and has made our bedding smell as well as the bedroom. This is not the natural smell the company claims, there is something wrong with the mattress. We cannot have the mattress removed from our home or changed for another month as the company wants to send somebody to check the mattress, but they cannot visit us for the next four weeks. Do not ever buy a mattress from Harrison Spinks unless you enjoy your bedroom and bed linen smelling like you are sleeping in a barn on a farm.