TheraPur vs DreamCloud Mattress Reviews

After 10 years with our old OTTY mattress, it was definitely time for a change. I had started waking up with shoulder pain and knew we needed something more supportive, so we visited the store to find the right replacement. The service we received was outstanding. The sales advisor took the time to understand our needs and guided us through the different options without any pressure. I was feeling quite dizzy that day, and her kindness really stood out—she offered me some water and encouraged me to take my time rather than rushing the decision. We eventually chose the Therapur ActiGel Polar 2000 Combination Mattress, and it has been one of the best purchases we've made for our home. From the very first night, it felt incredibly comfortable and supportive. The mattress provides excellent pressure relief for my shoulders while still giving great overall support, and the cooling ActiGel layer helps keep the temperature comfortable throughout the night. We're both sleeping much better, waking up feeling more refreshed, and my shoulder discomfort has improved significantly. The combination of expert advice, excellent customer service, and a fantastic mattress made the whole experience a pleasure from start to finish. I would highly recommend both the Therapur ActiGel Polar 2000 Combination Mattress and the team who helped us choose it. Five stars from us!

I would not give this mattress any stars but the option is not given, we selected this mattress after using the sleep match machine which in Dreams own words (It's a super smart bit of wizardry that chooses the right mattress just for you and the way you sleep. ) this is the most uncomfortable hardest mattress I have ever had I explained to the sales advisor that I suffer with neck and spine problems and could not sleep on a hard mattress she said that the machine recommended a medium mattress we stupidly put our trust in this marvellous machines hands the sales advisor showed us various mattresses from the list that the machine had recommended we chose this mattress and was assured not to worry as we had the 40 days returns policy at no point was it explained that we would have to sleep on the mattress for 30 nights before it could be returned and loose the difference in money if you chose a cheaper mattress. Two days after receiving the new mattress we returned to the store saying I cannot sleep as the mattress is so hard my pressure points are numb and I have pins and needles we were told that the problem is out of there hands and I would need to contact customer services after finally getting through to customer services I was told that they would prefer us to sleep on the mattress for 30 nights to enable the springs to settle down I said when I tried the mattress in the store nobody told us to expect such a difference between the stores mattress and the one we would receive also on our second visit to the store my husband noticed that we had in fact been sold a firm mattress as I am so upset with the service we have received I asked for my money to be refunded I was told this would not happen I would need to choose another mattress and either pay the difference if it was more expensive or loose the money if it was cheaper and also pay for the delivery Please ensure when buying a mattress from Dreams you read all of the small print that you are given once you have made your purchase and also read the reviews on the website as you will see other people have had the same experience as myself, do use the Sleep Match machine as another sales advisor on our second visit to the store said how can a machine tell you what mattress you need I have been selling mattresses for years and do not go by what the machine says.

'Ive been very pleased with the TheraPur ActiGel Polar 2000 Combination Mattress. It offers a really good balance of comfort and support, and the ActiGel layer helps keep the mattress feeling cooler through the night, which has made sleeping much more comfortable. It provides enough cushioning to relieve pressure while still giving good support for my back. The build quality feels excellent, and the mattress has a premium feel. Motion transfer is fairly well controlled too, so movement from the other side of the bed isn't too disruptive. The only reason I'm giving it 4 rather than 5 stars is that it's quite substantial and took a little time to fully break in. It may also feel firmer than expected at first, but it becomes more comfortable after a short period of use. Overall, it's a high-quality mattress that delivers on comfort, support, and cooling, and I'd happily recommend it to anyone looking for a supportive mattress with a cooler sleeping surface.

I tried this mattress a couple of times in the shop, and found it to be comfortable, with a supportive base but soft pillow top that you sunk into, giving a balanced feel. However, when it arrived, it felt considerably firmer than the one that I tried in store, with the pillow top not feeling as thick, and lacking the feeling that you could sink into it. I have had the mattress for 2 months, and in that time it has not felt like it was getting any softer, but I was very disappointed to find that the mattress is developing a not-insignificant sag in the middle (it was being used by a single person), to the point where if you try to sleep at the side, you can sense the slope towards the middle. After just 2 months this is incredibly disappointing, and does not bode well for the long term. In addition, the cooling technology works very well when you are lying directly on the mattress as you do in the shop, but by the time you have added a mattress protector (also by Therapur) and fitted sheet, you can't really notice the cooling benefits any more. Perhaps 1 star is a little unfair, someone who prefers a firmer mattress and is happy for it to be firmer than expected would not be as disappointed, but for me the noticeable dip towards the middle of the mattress is an issue that I could not overlook. I have submitted an exchange under the Comfort Guarantee scheme for a medium-firm Silent Night mattress, as I didn't want to risk the same sagging issues by swapping to a medium firmness mattress from Therapur.

I had the previous version of this mattress—the Polar 800 in a double—which my partner and I loved. We found it comfortable, it helped us stay cool, and we always slept well on it. We wanted the same again, but Dreams had just discontinued it. We decided to buy this newer version and tried it in the shop. It felt a tad firmer, but it was difficult to tell in the shop. Since sleeping on it we can confirm this mattress is simply not a medium. It is like sleeping on the floor, it is so solid. We've kept persevering and even after 6 weeks, it is still so solid. There is no give to it. The is some give in the top layer but the springs are solid. I keep waking in the night with dead limbs. Both my partner, who is now pregnant, and I keep waking up feeling like we've slept on the floor with achy muscles and backs which we never had before. I think this would only start to feel Medium if you were 16 stone plus. Also, the mattress absolutely stunk for the first 2-3 weeks. The chemical smell was so awful it didn't feel suitable for humans to sleep on. We had to leave it to air in our spare room before we could use it. Luckily we kept our old mattress! It's really disappointing and I would not recommend this mattress. It's always such a shame when manufacturers change something for the worse. We are going to exchange it.

I did an awful lot of research into this mattress before deciding to buy. I was suffering from hip and back pain after a nights sleep and my sleep was being disturbed and I concluded that the DreamCloud would help - off course I could not try it out first but was aware of the class leading return option of 365 days so felt reassured. On arrival and because of Covid my mattress was delivered to my doorstep and as it was Kingsize and though it was shrink wrapped it was neither small nor light and took two of us to get it upstairs. We opened the box at both ends and lifted it off the DreamCloud which we then lifted onto the bed. The box contains a cutting tool to help you remove the shrink wrap and once you break the seal there will be a loud hissing noise as air is sucked into the mattress as it begins to expand - two of us kept cutting away the shrink wrap as it expanded and note that before you begin this process it is not easy to determine if your DreamCloud will be upside down. As we continued to cut away and remove the packaging the mattress continued to expand quite quickly. Our mattress was the right way up so once unpackaged we opened a window to let it air and left it unmade for several hours to give it as much time as possible to expand. They say some brands of shrink wrap mattress give off a nasty smell once opened but that was certainly not the case with the DreamCloud. It was probably 7 hours before we made the bed up for sleep and it looked almost fully expanded though it would continue to expand over the next couple of days. They say you have to give any new mattress a good few days of use before you can begin to appreciate it (or not) and I have to admit that at first I felt it was no better than our old mattress and this was worrying. At 11stone in weight I felt the DreamCloud was quite firm whether I lay on my back, stomach or side and it was noticeably deeper than our old mattress at 29cm and firm all the way to the edges and I was still in pain. I was honestly thinking of sending it back. Three months on and I am very happy with the DreamCloud and I have no pain at all when I wake up and I am certain the DreamCloud is a big part of the reason. It still feels quite firm so I feel I am on not in the mattress so it is easy to change sleeping position. My partner is also happy. In terms of roll together it is not an issue so your comfort is not reliant on your partner and if they move it does not disturb you unless perhaps you are very close when you might notice. At three months they advise turning the mattress (not over, but round so the head end is at the feet end) and I easily managed this on my own using the grab handles that are not flimsy. So in summary I am glad I did my research and I am happy with the DreamCloud. Note that we have a slatted bed and my research highlighted that the slats were too far apart at 5 inches so whilst waiting for delivery I measured up and ordered plywood panels which I placed on top of the slats in readiness for my DreamCloud.

After hours and hours of trying to find the right mattress online I decided on this brand, I bought the - Double DreamCloud luxury hybrid mattress. Wow, I'm so glad I did, I suffered a serious motorcycle accident many years ago, suffered a serious spinal injury and for the last 2 years or so I've only been able to sleep on my left side, I was struggling, I happened to mention it to my Dr, he replied, it could be your mattress, it may not be supporting your body correctly and your posture could be all wrong. After he told me that, I thought I've got to try a really good quality mattress then, so, like I say I did alot of research on these types of mattress, this company had really good reviews and the cost to be honest was a lot lower than other top brands out there. So, the mattress came, it is very heavy, we unrolled it and left it a good 36 hrs, the wife walked on it, as it states doing that releases it too. The 1st night, my body wasn't use to it, I did sleep, but as before still only on my left side, i usually sleep with 2 pillows, but the 3rd night, I threw 1 on the floor, I didn't need it, by night 5 or 6 i woke up in the morning on my right side, wow, i havn't woke up on my right for years, no pain! It's been a few weeks now since we got it, I am now able to sleep on whatever side I want, no pain, no waking up with muscle spasms, this mattress is brilliant! honestly, It has changed my life! I wake up with no pain, no lack of quality sleep. Just wish I'd bought it years ago. The wife loves it too, she doesn't want to get up :) lol. The mattress moulds to your body with a firm but comforting feel, Honestly, if your looking to buy one, you won't be disappointed, best nights sleep ever! 5 star mattress 5* service too!!

I initially had a Dreamcloud Mattress at the end of 2023. From Day 1 it was comfortable and no problems with the settling in period these Companies talk about. After about a month, I noticed that a hollow had started to form where I slept and the side of the mattress had become rather soft and no longer supported me when sitting on the edge of the bed to dress. Being disabled, that is the only place I can sit comfortably to dress as I don’t have any chairs in the house. Over the following month, the sag on the side of the mattress got worse and I am far from being a heavy person. I got to the point where I started sliding off the mattress whilst trying to dress. Hence before the 100 day trial was up, I returned the mattress as being unsuitable. Over the following 6 months I tried 3 other Mattresses. All the sales demonstrators talked about how comfortable, soft and supportive they were, which if you laid on your back they were. But in reality, I am a side sleeper and as soon as I turned on to my side, it was like trying to sleep on a sheet of metal. You could feel the Springs digging into your shoulders. By the time I had got to trying the third Mattress, I was now in real pain with my shoulders and neck and was now just hurting when I went to bed. All 3 beds were classed as Medium Firm, just as the Dreamcloud, but non of them gave me one decent night’s sleep. I got to the stage where I was dreading having to go to Bed; despite how tired I was. These were not Cheap Mattresses, 2 of which were twice the price of the Dreamcloud and all were well known Brands. In desperation, I decided to go back to the Dreamcloud. After all, despite the hollow and sliding off the edge, I was sleeping reasonably well. The new Dreamcloud arrived and I was looking forward to my first night’s decent sleep in over 6 months. However, that was not the case and unlike the first time I tried a Dreamcloud Mattress, it took 3 nights before I managed to get any sleep. This mattress; unlike the first one, seems a little firmer and after 7 weeks there are no signs of dipping/hollows. Any pain felt in my shoulders when I turn onto my side is a result of muscle strain/damage from using the other 3 mattresses and is gradually starting to ease. It will take some time, but this mattress is not adding to it. PS not given it 5 stars as I am waiting a little longer to see if it dips.

Absolutely the most awful, problematic brand I’ve ever bought from. I purchased the mattress bundle, it came with the platform bed, two pillows, mattress protector, duvet and duvet cover set all in white. The delivery itself was straight forward and easy enough, the single items were delivered separately from the mattress. The mattress arrived a couple of days after. Straight away I was surprised at the low quality bed frame. But I went along with it as there would be no excuses if I had a matching mattress with the same brand bedframe. So I let the mattress breathe for almost 4 days in order to make sure it was fully plump and ready to sleep on. The bedding set I must say feels very very nice. But that’s it. The mattress is nice enough as it’s very thick and high but it’s too soft but the borders of the mattress it’s more rigid and firm so if you’re sharing a bed you’ll have a part on your side that’s different than the rest of the mattress. The duvet and the pillows are the most awful quality I’ve ever encounter. The duvet has thick scratchy borders that if gets caught on skin causes major discomfort and the pillows is of very cheap filling, cut into tiny pieces bits of foam, almost looks like what is left over stuffed together inside a thin see through cotton lining. The cover is thick and uncomfortable and has some thick scratchy fabric running through the middle around the whole mattress so very uncomfortable. Needless to say I contacted customer service and explained I’d want to return the bed frame pillows and duvet and they sent me a copy and paste message about the comfort of the mattress. I then had to resent the email asking them to READ my email because they clearly didn’t understand my request. They told me to persevere with the mattress and the other items were not returnable. A few months pass by and I ask them to return the mattress as I was unhappy. This was straight forward and it was arranged quickly. A few weeks later I started to notice small bits of foam scattered around my bedroom floor. Upon inspection it was basically the pillows falling apart. I since then asked for a refund. The last few days I’ve been noticing a sinking feeling when I’m laying down in my new mattress (which was also one of the reasons I wanted to return the dream clouds as it was sinking through the middle), and I checked the platform bed to be shocked yet again that the middle beam that holds the slats together were SO loose, from the middle metal legas that I’ve had enough with this company. I’m so tired of having to contact these people to sort these issues out. plus dream cloud is just the mattress. The other items are NECTAR branded. What is going on dream cloud? Why are you selling such cheap awful products on your website? The only think you should be selling is the bedding set which is nice but the rest I have to say the quality is simply appalling.

DO NOT BUY FROM DREAMCLOUD!! If I could I would give them negative stars. It has been a nightmare dealing with them, specifically management. I bought two single mattresses which were delivered on 30.08.24 and after 8 nights of sleep it was confirmed they were uncomfortable, too warm, tilted to one side, sagged in the middle and provided no support as claimed on their website. I contacted them for a full refund for both mattresses on 9th of Sept. They tried to offer a 60% discount on both or one of the mattresses which I refused due to both being very uncomfortable to sleep on. I was given confirmation of a return and refund being accepted via the phone and by email once the two mattresses were collected. However, a day later they back tracked saying a return was not possible for both mattresses given their policy of one item return per household. At no point was I informed about this via the initial phone calls or emails between myself and Dreamcloud, which they later claimed that I was. They have recordings of all calls so they know that during our conversations a refund was agreed for both mattresses. After receiving the email to say the return and refund of both mattresses is no longer possible, I called and spoke to them again and was reassured there was a mistake on their side and that the collection had been booked for both mattresses and I just had to wait to be contacted by their collection team and not to worry and once it was collected I would receive a full refund for both mattresses. The person who confirmed this said she will contact me back and clear up the misunderstanding on their side. Again, they emailed back saying management is refusing the refund for both mattresses even though it had been finalized and collection was booked. Today I was advised the only way to get a refund is to make a formal complaint to the management team and wait for a reply. It has only been 11 days and the mattresses are uncomfortable, warm, it tilts on one side so you feel you are sinking more to the right side, it sags in the middle and provides no support. Compared to the old mattresses which we have had for years, this feels worse. Do not buy from DreamCloud, do not fall for their false advertising regarding how comfortable, supporting and breathable the mattress claims to be. The customer service team are professional but were unable to solve this issue which is worrying if you are planning to keep your mattress for the whole 365 days trial period that claim a refund is possible. Also, beware if you are buying more than one mattress or item their policy states you can only refund one per household, regardless of how long you have had the item or if it is uncomfortable or fit for purpose. This policy makes no sense as more than one person lives in house hold so if you are buy more than one mattress or other items you will only be able to refund one even if more than one are faulty and do not match what they have claimed and advertised on their website. DO NOT BUY from DreamCloud, I cannot stress enough how much I regret purchasing from this company.