Emma vs DreamCloud Mattress Reviews

It's been 2 years now, so here is a review after 2 years of sleeping on it. I am a larger lady who has many disabilities that cause a lot of bodily pain, I have Neuropathy, fibromyalgia, osteoarthritis, ME, spondylitis of the neck and spine and a crumbling spine, sciatica etc. I tell you this because it's very important to find that perfect mattress when you have physical disabilities. I can not tell you the difference this mattress has made to my life. As soon as I lay down on it, it was like heaven, it was like I was weightless and 2 years on it is still the same, every time I get on it, it feels as good as the first time. My pain levels at night decreased by a lot, i used to wake constantly with hip pain, since sleeping on this Emma Mattress I have not woke with hip pain once! my sleep is deeper and longer, which has made a massive difference in my everyday life. The mattress has zero lumps, bumps, springs, coils, it's just like a smooth cloud. The mattress is that fantastic and feels so good under your body that when I put my electric blanket on top of it, and I have a very expensive thick electric blanket, I hated the feel of it and had to take my electric blanket off. You will be just fine with your electric blanket on top of the mattress, but having fibromyalgia, they used to call fibromyalgia 'The princess and the pea disease' because you can feel every stitch, lump, bump ect and every stitch, lump and bump causes so much pain, but the Emma mattress feels like a smooth cloud, you actually feel weightless. It was the best decision I ever made to get this mattress, it was more expensive than any other mattress I have purchased previously, but it is worth so much more than that just to have a pain free, long, cosy nights sleep. It's also not to hot for menopause, I don't know why that myth was put out there but it's just fine temperature wise. I also bought my son one, he has cerebral palsy and he agrees with me about how amazing they are, especially if you suffer from any aches and pains. Just buy one, do it, you will be amazed how great they are.

Had the Emma memory foam mattress for 5 years before this one, it developed indentations where I lay so became uncomfortable. Feels very soft to sit on, but once you are lying down and the weight is spread out if is much like a memory foam just softer. So overall this one softer and more comfortable. Initially my lower back was a bit aching in the morning, think this is due to my sleeping with feet sticking/hanging out the bottom of the bed due to hip issues so I was out of alignment with sleep zones! Hip replaced on right side, and near needing left replaced, so tend to sleep flat on my back. Find this mattress is softer and more accommodating to my hip problems than the memory foam one it replaced and sleeping better now I'm getting used to it. Glad I made the change and happy with the mattress itself, see how long this one lasts. I work on changing mattress every 5 years now.

We bought the Emma Hybrid AirGrid Mattress in October as a replacement for our king-sized Sloom mattress from South Africa after relocating to the UK, and we've been extremely happy with the experience so far. The mattress strikes a great balance in firmness - it's supportive without being too hard, and we've had no back pain since using it. Sleep quality has been noticeably better, and it's been comfortable from the very first night without needing a long 'breaking in' period. Delivery was smooth and right on schedule, which made the whole purchase experience stress-free. What really stood out for us was the price as it was significantly more affordable than other mattresses in the same range, yet the quality hasn't felt compromised at all. Overall, we're very pleased with our purchase and would confidently recommend the Emma Hybrid AirGrid to anyone looking for a high-quality, comfortable mattress at a great price.

Having slept on an Emma memory foam mattress a few times and loved it when staying with family I was expecting great things from what I assumed would be an upgraded and better product. As well as the experience on the memory foam mattress I’d spent weeks reading reviews and was confident this mattress would deliver on the three things we most wanted - comfort, minimal motion transfer, and a cool sleep. Sad to say my wife and I are disappointed on two of those things. Comfort wise I’ve no grumbles, but I’m a fidget and mover in bed and my wife reckons it’s like sleeping on a boat, and to be honest, I don’t find it any better than the 30 yr old mattress we both got rid of. In addition we both find it quite a bit warmer than the old mattress as well. With the pocket springs covered by layers of various foams it is nothing like the memory foam mattress we’d tried at our daughters. I’m disappointed that I can easily feel the springs through the sides and bottom (just a couple of layers of fabric) - in fact it actually feels quite cheaply made to me. I guess I should have expected this from a roll up mattress, but no one mentioned this in any of the dozens of reviews I read! Maybe I’m just fussy, but I wouldn’t get another one.

I’m a bit disappointed with this product. We previously owned an Emma Original mattress purchased in 2020, which was the best mattress we’ve ever had. Based on that experience, I expected this one to be the same or at least similar. However, despite being called “Original,” it is nothing like the one we had before. The old mattress was entirely memory foam, whereas this one has pocket springs with only a thin layer of foam on top, which makes it feel quite firm. Had I realised this, I would never have purchased it. In addition, because the underside consists of hard springs, the mattress slides on the base and needs to be pushed back into place regularly. MattressOnline have offered to exchange the mattress for a different one but as we would be unable to test the mattress, we would simply be swapping it for another unknown model that may not be any better, so we have decided to keep it. However, this will definitely be the last time we purchase an Emma mattress

I did an awful lot of research into this mattress before deciding to buy. I was suffering from hip and back pain after a nights sleep and my sleep was being disturbed and I concluded that the DreamCloud would help - off course I could not try it out first but was aware of the class leading return option of 365 days so felt reassured. On arrival and because of Covid my mattress was delivered to my doorstep and as it was Kingsize and though it was shrink wrapped it was neither small nor light and took two of us to get it upstairs. We opened the box at both ends and lifted it off the DreamCloud which we then lifted onto the bed. The box contains a cutting tool to help you remove the shrink wrap and once you break the seal there will be a loud hissing noise as air is sucked into the mattress as it begins to expand - two of us kept cutting away the shrink wrap as it expanded and note that before you begin this process it is not easy to determine if your DreamCloud will be upside down. As we continued to cut away and remove the packaging the mattress continued to expand quite quickly. Our mattress was the right way up so once unpackaged we opened a window to let it air and left it unmade for several hours to give it as much time as possible to expand. They say some brands of shrink wrap mattress give off a nasty smell once opened but that was certainly not the case with the DreamCloud. It was probably 7 hours before we made the bed up for sleep and it looked almost fully expanded though it would continue to expand over the next couple of days. They say you have to give any new mattress a good few days of use before you can begin to appreciate it (or not) and I have to admit that at first I felt it was no better than our old mattress and this was worrying. At 11stone in weight I felt the DreamCloud was quite firm whether I lay on my back, stomach or side and it was noticeably deeper than our old mattress at 29cm and firm all the way to the edges and I was still in pain. I was honestly thinking of sending it back. Three months on and I am very happy with the DreamCloud and I have no pain at all when I wake up and I am certain the DreamCloud is a big part of the reason. It still feels quite firm so I feel I am on not in the mattress so it is easy to change sleeping position. My partner is also happy. In terms of roll together it is not an issue so your comfort is not reliant on your partner and if they move it does not disturb you unless perhaps you are very close when you might notice. At three months they advise turning the mattress (not over, but round so the head end is at the feet end) and I easily managed this on my own using the grab handles that are not flimsy. So in summary I am glad I did my research and I am happy with the DreamCloud. Note that we have a slatted bed and my research highlighted that the slats were too far apart at 5 inches so whilst waiting for delivery I measured up and ordered plywood panels which I placed on top of the slats in readiness for my DreamCloud.

After hours and hours of trying to find the right mattress online I decided on this brand, I bought the - Double DreamCloud luxury hybrid mattress. Wow, I'm so glad I did, I suffered a serious motorcycle accident many years ago, suffered a serious spinal injury and for the last 2 years or so I've only been able to sleep on my left side, I was struggling, I happened to mention it to my Dr, he replied, it could be your mattress, it may not be supporting your body correctly and your posture could be all wrong. After he told me that, I thought I've got to try a really good quality mattress then, so, like I say I did alot of research on these types of mattress, this company had really good reviews and the cost to be honest was a lot lower than other top brands out there. So, the mattress came, it is very heavy, we unrolled it and left it a good 36 hrs, the wife walked on it, as it states doing that releases it too. The 1st night, my body wasn't use to it, I did sleep, but as before still only on my left side, i usually sleep with 2 pillows, but the 3rd night, I threw 1 on the floor, I didn't need it, by night 5 or 6 i woke up in the morning on my right side, wow, i havn't woke up on my right for years, no pain! It's been a few weeks now since we got it, I am now able to sleep on whatever side I want, no pain, no waking up with muscle spasms, this mattress is brilliant! honestly, It has changed my life! I wake up with no pain, no lack of quality sleep. Just wish I'd bought it years ago. The wife loves it too, she doesn't want to get up :) lol. The mattress moulds to your body with a firm but comforting feel, Honestly, if your looking to buy one, you won't be disappointed, best nights sleep ever! 5 star mattress 5* service too!!

I initially had a Dreamcloud Mattress at the end of 2023. From Day 1 it was comfortable and no problems with the settling in period these Companies talk about. After about a month, I noticed that a hollow had started to form where I slept and the side of the mattress had become rather soft and no longer supported me when sitting on the edge of the bed to dress. Being disabled, that is the only place I can sit comfortably to dress as I don’t have any chairs in the house. Over the following month, the sag on the side of the mattress got worse and I am far from being a heavy person. I got to the point where I started sliding off the mattress whilst trying to dress. Hence before the 100 day trial was up, I returned the mattress as being unsuitable. Over the following 6 months I tried 3 other Mattresses. All the sales demonstrators talked about how comfortable, soft and supportive they were, which if you laid on your back they were. But in reality, I am a side sleeper and as soon as I turned on to my side, it was like trying to sleep on a sheet of metal. You could feel the Springs digging into your shoulders. By the time I had got to trying the third Mattress, I was now in real pain with my shoulders and neck and was now just hurting when I went to bed. All 3 beds were classed as Medium Firm, just as the Dreamcloud, but non of them gave me one decent night’s sleep. I got to the stage where I was dreading having to go to Bed; despite how tired I was. These were not Cheap Mattresses, 2 of which were twice the price of the Dreamcloud and all were well known Brands. In desperation, I decided to go back to the Dreamcloud. After all, despite the hollow and sliding off the edge, I was sleeping reasonably well. The new Dreamcloud arrived and I was looking forward to my first night’s decent sleep in over 6 months. However, that was not the case and unlike the first time I tried a Dreamcloud Mattress, it took 3 nights before I managed to get any sleep. This mattress; unlike the first one, seems a little firmer and after 7 weeks there are no signs of dipping/hollows. Any pain felt in my shoulders when I turn onto my side is a result of muscle strain/damage from using the other 3 mattresses and is gradually starting to ease. It will take some time, but this mattress is not adding to it. PS not given it 5 stars as I am waiting a little longer to see if it dips.

Absolutely the most awful, problematic brand I’ve ever bought from. I purchased the mattress bundle, it came with the platform bed, two pillows, mattress protector, duvet and duvet cover set all in white. The delivery itself was straight forward and easy enough, the single items were delivered separately from the mattress. The mattress arrived a couple of days after. Straight away I was surprised at the low quality bed frame. But I went along with it as there would be no excuses if I had a matching mattress with the same brand bedframe. So I let the mattress breathe for almost 4 days in order to make sure it was fully plump and ready to sleep on. The bedding set I must say feels very very nice. But that’s it. The mattress is nice enough as it’s very thick and high but it’s too soft but the borders of the mattress it’s more rigid and firm so if you’re sharing a bed you’ll have a part on your side that’s different than the rest of the mattress. The duvet and the pillows are the most awful quality I’ve ever encounter. The duvet has thick scratchy borders that if gets caught on skin causes major discomfort and the pillows is of very cheap filling, cut into tiny pieces bits of foam, almost looks like what is left over stuffed together inside a thin see through cotton lining. The cover is thick and uncomfortable and has some thick scratchy fabric running through the middle around the whole mattress so very uncomfortable. Needless to say I contacted customer service and explained I’d want to return the bed frame pillows and duvet and they sent me a copy and paste message about the comfort of the mattress. I then had to resent the email asking them to READ my email because they clearly didn’t understand my request. They told me to persevere with the mattress and the other items were not returnable. A few months pass by and I ask them to return the mattress as I was unhappy. This was straight forward and it was arranged quickly. A few weeks later I started to notice small bits of foam scattered around my bedroom floor. Upon inspection it was basically the pillows falling apart. I since then asked for a refund. The last few days I’ve been noticing a sinking feeling when I’m laying down in my new mattress (which was also one of the reasons I wanted to return the dream clouds as it was sinking through the middle), and I checked the platform bed to be shocked yet again that the middle beam that holds the slats together were SO loose, from the middle metal legas that I’ve had enough with this company. I’m so tired of having to contact these people to sort these issues out. plus dream cloud is just the mattress. The other items are NECTAR branded. What is going on dream cloud? Why are you selling such cheap awful products on your website? The only think you should be selling is the bedding set which is nice but the rest I have to say the quality is simply appalling.

DO NOT BUY FROM DREAMCLOUD!! If I could I would give them negative stars. It has been a nightmare dealing with them, specifically management. I bought two single mattresses which were delivered on 30.08.24 and after 8 nights of sleep it was confirmed they were uncomfortable, too warm, tilted to one side, sagged in the middle and provided no support as claimed on their website. I contacted them for a full refund for both mattresses on 9th of Sept. They tried to offer a 60% discount on both or one of the mattresses which I refused due to both being very uncomfortable to sleep on. I was given confirmation of a return and refund being accepted via the phone and by email once the two mattresses were collected. However, a day later they back tracked saying a return was not possible for both mattresses given their policy of one item return per household. At no point was I informed about this via the initial phone calls or emails between myself and Dreamcloud, which they later claimed that I was. They have recordings of all calls so they know that during our conversations a refund was agreed for both mattresses. After receiving the email to say the return and refund of both mattresses is no longer possible, I called and spoke to them again and was reassured there was a mistake on their side and that the collection had been booked for both mattresses and I just had to wait to be contacted by their collection team and not to worry and once it was collected I would receive a full refund for both mattresses. The person who confirmed this said she will contact me back and clear up the misunderstanding on their side. Again, they emailed back saying management is refusing the refund for both mattresses even though it had been finalized and collection was booked. Today I was advised the only way to get a refund is to make a formal complaint to the management team and wait for a reply. It has only been 11 days and the mattresses are uncomfortable, warm, it tilts on one side so you feel you are sinking more to the right side, it sags in the middle and provides no support. Compared to the old mattresses which we have had for years, this feels worse. Do not buy from DreamCloud, do not fall for their false advertising regarding how comfortable, supporting and breathable the mattress claims to be. The customer service team are professional but were unable to solve this issue which is worrying if you are planning to keep your mattress for the whole 365 days trial period that claim a refund is possible. Also, beware if you are buying more than one mattress or item their policy states you can only refund one per household, regardless of how long you have had the item or if it is uncomfortable or fit for purpose. This policy makes no sense as more than one person lives in house hold so if you are buy more than one mattress or other items you will only be able to refund one even if more than one are faulty and do not match what they have claimed and advertised on their website. DO NOT BUY from DreamCloud, I cannot stress enough how much I regret purchasing from this company.