Origin vs DreamCloud Mattress Reviews

I would love to be reviewing the mattress I had ordered last week, but I can't, but I can share my experience so far. My story begins by ordering my mattress online on the 2nd of March after choosing Origin Mattress US following reading a very good review by Good Housekeeping for Best Mattresses in the US 2024. Turns out I should probably have done more research. The mattress company took my money and I received an email confirming my order had been processed. I assumed further emails or messages regarding delivery would follow. Saturday evening I received a call from a nice man who had been trying to deliver my mattress, but couldn't because the van had broke down. News to me, but no worries, he said it would come Monday. I emailed Origin Mattress asking if I could get details of a time slot for delivery, because, you know, I have a job. No answer. Monday 11am rolls around, I get an answer message on my phone to say delivery for that day had been terminated, and rescheduled for Tuesday. Right-o. Again I email Origin Mattress, can someone please get in touch to let me know what is going on with delivery and when I need to be home for. No answer. (By the way, there isn't actually a number to call, you can only email. Convenient. )At this point I'm vaguely wondering if this is a scam. Tuesday comes and goes, no communication recevied. I stayed in all day just in case, but no mattress. Wednesday 4am, I get an email! From Origin Mattess! Saying here is some information about your delivery! Apparently it's out for delivery for Wednesday! Hurrah! At this point I should mention I no longer have my old mattress because I eagerly got rid of the ancient thing on Tuesday thinking that was plenty of time for my Monday delivery I had been promised. Ha. 9am Wednesday I receive a text from the courier. The mattress has been damaged and they are contacting the supplier, but will be in touch. OK, so some correspondence, I await eagerly. 4pm Wednesday, another text, my mattress is out for delivery this very day apparently! Follow the link for time slot. I follow the link, but no time slot. However, there are finally come contact details. I contact the courier (shout out to Mollie!) I explain the confusion I am experiencing. Mollie looks in to this and tells me the mattress has been damaged, takes my number and says they will contact the supplier. 6pm, another text from the courier asking me to book a delivery slot. I get the option of the 11th of March (its currently the 6th) or the 22nd March. I have no mattress so I hastily select the 11th. This is my story so far. I have sent several emails to Origin Mattress who clearly do not give a flying pink monkey now they have taken my money, and the courier service is now apparently trying to get hold of a non-damaged mattress which I may or may not receive on the 11th March whilst I sleep on the floor. Long story short, no I would not recommend using this company. Hope this helps!

We recently had the pleasure of trying out the Origin LumbarCloud Double Mattress for our daughter's bunk bed, and we couldn't be happier with our choice! This mattress has truly exceeded our expectations in every way. From the moment we unboxed it, we knew we were in for a treat. The setup was effortless, and the mattress even has an amazing undergrip to prevent any slippage, ensuring it stays perfectly in place. Story time with our girls has taken on a whole new meaning with the LumbarCloud mattress. It's so comfortable that either my husband or I often find ourselves drifting off to sleep right alongside them. The plush yet supportive surface has turned bedtime into a cozy, bonding experience for the whole family. It's not just a mattress; it's a haven of relaxation and comfort. One of the standout features of the LumbarCloud mattress is its health and therapeutic benefits. We've noticed significant improvements in our sleep quality and overall well-being since we started using it. The girls have been sleeping soundly through the night, and they wake up feeling refreshed and revitalized. It's amazing how much of a difference a high-quality mattress can make in your life. The customer service from Origin has been nothing short of outstanding. The mattress was delivered to our door within a couple of days, and the entire process was smooth and hassle-free. It's clear that Origin values their customers and goes the extra mile to ensure satisfaction. Their commitment to quality and service is evident in every aspect of our experience. If you're in need of a mattress upgrade or just not getting the rest and sleep you deserve, the Origin LumbarCloud Double Mattress is a game changer. Falling asleep is easier than ever, and staying asleep is a dream come true. We wholeheartedly recommend this mattress to anyone seeking a blend of comfort, support, and exceptional customer service. It's been a true blessing for our family, and we're confident it will be for yours too. The mattress is a premium price, however for an exceptional premium lifestyle product, it's worth it.

Oh no. . . . . . . . When I first decided to buy this mattress, I was filled with all kinds of expectations. I was convinced it would be the answer to my restless nights. I thought this would be the bed that finally helped me stay asleep through the night, that I’d wake up feeling refreshed, energized, and ready to take on the day. After all, that’s what every mattress company promises, right? Like most people, I fell for the marketing, the glowing reviews, and the idea that this purchase would solve my sleep problems. But let me be honest — when I unpacked it, I still had my doubts. I’d been through this before with other mattresses. I’ve spent countless nights waking up at 2 or 3 a. m. , tossing and turning, hoping the next purchase would magically fix everything. So you can understand why I didn’t get my hopes up too high. I figured I’d give it a week or two, and if it didn’t work, well… back to square one. And then, the first few nights were… fine. Not incredible, just okay. I slept, but I still found myself wondering, "Is this it? Is this what all the hype is about?" I was ready to start drafting another disappointed review in my head. But then something unexpected happened. By the time the second week rolled around, I realized something was different. I wasn’t just falling asleep faster; I was staying asleep — deep, uninterrupted sleep. For the first time in years, I wasn’t waking up in the middle of the night, and the next thing I knew, my alarm was going off. And that’s when it hit me: this mattress didn’t just fix my sleep. It transformed it. It’s been 14 days, and I can honestly say, this is the best sleep I’ve ever had in my life. I’m sleeping so well, it’s almost hard to wake up because the bed is just that comfortable. It’s so supportive, so cozy, that I could easily stay in bed all day if I didn’t have responsibilities. Waking up is the struggle now — but for all the right reasons. This mattress didn’t just meet my expectations — it blew them out of the water.

DO NOT BUY - Please read Upon looking for a new mattress, Origin came up as a top sponsored link on Google. The claims by Origin looked really good. They even provide a comparison against other well-known brands such as Simba and Emma. It seemed to me that I could get the same quality as the top competitors for half the price with the Hybrid Pro having an RRP for £1722. (THIS IS NOT TRUE). Firstly, the unreliable delivery company is a whole other matter. On receiving the double matttess I first noticed that the box was only 36cm wide. Initially you think how can a mattress that is apparently 31cm deep, fit rolled into a box of this width. Even Simba's basic mattress in a double size comes in a box which is 50cm wide. On opening the box and unwrapping the mattress, it inflates unnaturally from about 4cm thick. The mattress had threads hanging out and had an bulge about a third of the way down. The side material also appeared quite loose. You can also feel the springs from underneath the mattress as there is no base layer. I then noticed that the mattress looked smaller than my previous mattress. A double should be 190cm but this one actually measures 185cm. The actual depth of the mattress sent to me is 28cm and not the stated 31cm. On lying on it, it is incredibly spongy and the spring support is non existance. There is also zero edge support and when sitting close to the edge, the edge compresses to about a third of the size with material bulging on the side. You then slide off. What I found is that because of there being no edge support, you have to sleep further into the mattress. Not ideal when there are two people sleeping on it. Essentially it means that you have reduced sleeping space. Due to how the edge compress, it also means bedsheets keep riding up. As for sleep quality, I have woken up with a sore back and have been waking up with a headaches daily. There is a nasty chemical smell from the mattress which is still present a week later. I have a smart watch which monitors my sleep and my sleep score has decreased by a quarter. I am also now snoring to which I was not before. Due to the lack of spring support and the sponginess of the mattress, I have also felt that I am warmer at night. This is because you sink more into the mattress due to the lack of support. To me, this is a poor quality sub standard mattress which is marketed as being premium. From the build, I can't see how it will last longer than 2 years. From whatI received my suspicions were raised. When looking online, there are an unusual amount of positive reviews and videos. It seems Origin has given people free mattresses to provide these reviews. People state in their reviews that Origin reached out to them to try their products. All reviews are also in the last year with the oldest on Trustpilot being the 7th February. There are no reviews commenting on the longevity of the mattress. I have found no actual tested side by side comparison between Origin mattresses and leading brands. When trying to find an independent review, 'Which?' charge a fee but luckily I have been able to review their assessment of the mattress. They only gave the mattress 64% score as part of their test results. It states "We've tested better" and "We did find that a foam layer was badly damaged in our roller test when we simulated 10 years of sleepign on it, so its not a best buy". Under the Should I buy it section, it states "the damage to the memory foam layer is a bit of a red flag". It further adds "unfortunately we found that our durability tests, which includes a heavy roller moving back and forth over the mattress for hours, designed to replicate 8-10 years of use, caused bad damage to one of the layers, ripping long tears and crumbling holes into it". I also came across a ruling from the Advertising Standards Authority (ASA) in December 2024 (only four months ago) to which Origin did not respond and to which Origin provided no proof to substantiate their claims. www.asa.******/rulings/origin-sleep-uk-ltd-a24-1253221-origin-sleep-uk-ltd. html The ASA concluded the following: "We considered that consumers would understand the claims “Absolute Pressure Relief”, “Orthopaedic Back Support”, “Designed by orthopedics [sic] and engineered for pain-free sleep”, “spinal alignment” and “Perfect for back & joint pain relief” to mean that the Origin Hybrid Mattress provided pressure relief to its users, offered medically-proven orthopaedic back support, had been designed by orthopaedically trained individuals, helped maintain a healthy spinal alignment during sleep, and could help people suffering with back and joint pain. We also considered that consumers would understand the claims “Enhanced Pressure Relief”, “Our proprietary technology is designed by orthopaedics and engineered for pain-free sleep”, “for a healthier and stronger back” and “Designed to offer enhanced support where your bodyweight is concentrated to alleviate back aches” to mean that the Origin Hybrid Pro Mattress offered provably high levels of pressure relief. Also, that it had been designed by orthopaedically trained individuals and could ensure pain-free sleep plus it was capable of helping to improve the health and strength of an individual’s back thus alleviating back pain. Further claims were made, which we considered were comparative in nature, and likely to be seen by consumers as comparisons against competitors in the market: “Three Times More Support”, “3x Greater Pressure Relief” and “2x Enhanced Back Support”. We therefore expected to see robust documentary evidence substantiating those various claims, consisting of clinical trials conducted on people. However, as discussed above, we did not receive evidence from Origin Mattress to substantiate any of the claims. In the absence of such evidence, we concluded that the claims had not been substantiated and were therefore misleading. On that point, the ad breached CAP Code (Edition 12) rules 3. 1 (Misleading advertising), 3. 7 (Substantiation), 3. 33 (Comparisons with identifiable competitors), and 12. 1 (Medicines, medical devices, health-related products and beauty products). The ad must not appear again in its current form. We told Origin Sleep UK Ltd to ensure their ads did not mislead as to the closing date/time of promotions, or imply that discount offers were time-limited or would not be repeated if that was not the case. We also told them to ensure that future savings claims did not mislead, and to ensure they substantiated savings claims against the usual selling price of their products. We further told Origin to ensure they did not make claims about the orthopaedic and health properties of their products unless they could be fully substantiated. We referred the matter to CAP’s compliance team. " Upon looking at the webpage of Origin mattresses, you will see that practically all the claims have an asterix next to them. This asterix explanation at the bottom states that these claims are based on comparison to Origins own previous mattress. Essentially the claims are misleading. I have also noticed that when the promotion of 45%off finished, they immediately launched another promotion for the same discount. In essence, Origin continue to advertise an apparent sale when this is the usual selling price. I felt pressured to buy the mattress at the time because there was a 10 minute countdown timer. All terrible tactics. The reason Origin are able to dispose the mattresses when people return them is because they likely do not cost Origin much to produce and they are making high margins with their so-called sale prices. I have also noticed the following: -Origin do not sell their mattresses via independent retailers. This means there are very few impartial reviews. -Typically more springs on a mattress and more depth equals more quality. Origin are relying on people to perceive their mattresses as being better value to competitors based on this. In actual fact, it seems the springs used are inferior to standard ones. The foam used inflates to create more mattress depth but in my opinion has no orthopedic qualities as stated. I previously had a quality matress and my children have a midrange mattress which cost £200. I can tell you that the Origin Pro feels like a budget mattress. I feel that I have splashed out hundreds of pounds for a downgrade. I feel mis-sold, mis-led and ripped off. Looking at the reviews, Origin states you have to give it 25 days before returning under 200 day return policy. I just hope they cause me no issues with the refund when I request it.

The mattress itself is decent enough quality for the money but I was not sure about it working for me as a side sleeper. I have arthritis in my shoulder and found the mattress too firm . . luckily I had read before purchasing that it was covered by a sleep guarantee of 200 nights trial so was assured I could not make a mistake. It arrived on time and I found pretty quickly that it was just too firm for me so used a memory foam topper which made the mattress too deep for my sheets and bed. The minimum period for return is 30 days so I persevered until last week then after a terrible night I decided I just can’t continue. . my expectation was that it would be collected and returned to the manufacturer. This was the start of a difficult and stressful process where communication response takes a full day and it transpires that the mattress has to be collected by a local charity partner (admirable I thought) but they don’t have capacity to collect even within a month. . backwards and forward go the messages, each time asking for help to collect the mattress . . Today I was told I must dispose of it myself but I have to document it with photographs to be able to claim the refund . . now enough is enough, I have already supplied photos of every part of the mattress to prove that it is clean and perfect condition . . I have limited mobility live in a small top floor flat with six flights of stairs, no transport and no space to keep it . . what am I to do I wish now I had not bought this as in my case the sleep trail has been a disaster . . They really don’t want to collect and refund me as I expected so for that reason this mattress scores low . . I urge potential customers to take heed at my misfortune and check the small print.

I did an awful lot of research into this mattress before deciding to buy. I was suffering from hip and back pain after a nights sleep and my sleep was being disturbed and I concluded that the DreamCloud would help - off course I could not try it out first but was aware of the class leading return option of 365 days so felt reassured. On arrival and because of Covid my mattress was delivered to my doorstep and as it was Kingsize and though it was shrink wrapped it was neither small nor light and took two of us to get it upstairs. We opened the box at both ends and lifted it off the DreamCloud which we then lifted onto the bed. The box contains a cutting tool to help you remove the shrink wrap and once you break the seal there will be a loud hissing noise as air is sucked into the mattress as it begins to expand - two of us kept cutting away the shrink wrap as it expanded and note that before you begin this process it is not easy to determine if your DreamCloud will be upside down. As we continued to cut away and remove the packaging the mattress continued to expand quite quickly. Our mattress was the right way up so once unpackaged we opened a window to let it air and left it unmade for several hours to give it as much time as possible to expand. They say some brands of shrink wrap mattress give off a nasty smell once opened but that was certainly not the case with the DreamCloud. It was probably 7 hours before we made the bed up for sleep and it looked almost fully expanded though it would continue to expand over the next couple of days. They say you have to give any new mattress a good few days of use before you can begin to appreciate it (or not) and I have to admit that at first I felt it was no better than our old mattress and this was worrying. At 11stone in weight I felt the DreamCloud was quite firm whether I lay on my back, stomach or side and it was noticeably deeper than our old mattress at 29cm and firm all the way to the edges and I was still in pain. I was honestly thinking of sending it back. Three months on and I am very happy with the DreamCloud and I have no pain at all when I wake up and I am certain the DreamCloud is a big part of the reason. It still feels quite firm so I feel I am on not in the mattress so it is easy to change sleeping position. My partner is also happy. In terms of roll together it is not an issue so your comfort is not reliant on your partner and if they move it does not disturb you unless perhaps you are very close when you might notice. At three months they advise turning the mattress (not over, but round so the head end is at the feet end) and I easily managed this on my own using the grab handles that are not flimsy. So in summary I am glad I did my research and I am happy with the DreamCloud. Note that we have a slatted bed and my research highlighted that the slats were too far apart at 5 inches so whilst waiting for delivery I measured up and ordered plywood panels which I placed on top of the slats in readiness for my DreamCloud.

After hours and hours of trying to find the right mattress online I decided on this brand, I bought the - Double DreamCloud luxury hybrid mattress. Wow, I'm so glad I did, I suffered a serious motorcycle accident many years ago, suffered a serious spinal injury and for the last 2 years or so I've only been able to sleep on my left side, I was struggling, I happened to mention it to my Dr, he replied, it could be your mattress, it may not be supporting your body correctly and your posture could be all wrong. After he told me that, I thought I've got to try a really good quality mattress then, so, like I say I did alot of research on these types of mattress, this company had really good reviews and the cost to be honest was a lot lower than other top brands out there. So, the mattress came, it is very heavy, we unrolled it and left it a good 36 hrs, the wife walked on it, as it states doing that releases it too. The 1st night, my body wasn't use to it, I did sleep, but as before still only on my left side, i usually sleep with 2 pillows, but the 3rd night, I threw 1 on the floor, I didn't need it, by night 5 or 6 i woke up in the morning on my right side, wow, i havn't woke up on my right for years, no pain! It's been a few weeks now since we got it, I am now able to sleep on whatever side I want, no pain, no waking up with muscle spasms, this mattress is brilliant! honestly, It has changed my life! I wake up with no pain, no lack of quality sleep. Just wish I'd bought it years ago. The wife loves it too, she doesn't want to get up :) lol. The mattress moulds to your body with a firm but comforting feel, Honestly, if your looking to buy one, you won't be disappointed, best nights sleep ever! 5 star mattress 5* service too!!

I initially had a Dreamcloud Mattress at the end of 2023. From Day 1 it was comfortable and no problems with the settling in period these Companies talk about. After about a month, I noticed that a hollow had started to form where I slept and the side of the mattress had become rather soft and no longer supported me when sitting on the edge of the bed to dress. Being disabled, that is the only place I can sit comfortably to dress as I don’t have any chairs in the house. Over the following month, the sag on the side of the mattress got worse and I am far from being a heavy person. I got to the point where I started sliding off the mattress whilst trying to dress. Hence before the 100 day trial was up, I returned the mattress as being unsuitable. Over the following 6 months I tried 3 other Mattresses. All the sales demonstrators talked about how comfortable, soft and supportive they were, which if you laid on your back they were. But in reality, I am a side sleeper and as soon as I turned on to my side, it was like trying to sleep on a sheet of metal. You could feel the Springs digging into your shoulders. By the time I had got to trying the third Mattress, I was now in real pain with my shoulders and neck and was now just hurting when I went to bed. All 3 beds were classed as Medium Firm, just as the Dreamcloud, but non of them gave me one decent night’s sleep. I got to the stage where I was dreading having to go to Bed; despite how tired I was. These were not Cheap Mattresses, 2 of which were twice the price of the Dreamcloud and all were well known Brands. In desperation, I decided to go back to the Dreamcloud. After all, despite the hollow and sliding off the edge, I was sleeping reasonably well. The new Dreamcloud arrived and I was looking forward to my first night’s decent sleep in over 6 months. However, that was not the case and unlike the first time I tried a Dreamcloud Mattress, it took 3 nights before I managed to get any sleep. This mattress; unlike the first one, seems a little firmer and after 7 weeks there are no signs of dipping/hollows. Any pain felt in my shoulders when I turn onto my side is a result of muscle strain/damage from using the other 3 mattresses and is gradually starting to ease. It will take some time, but this mattress is not adding to it. PS not given it 5 stars as I am waiting a little longer to see if it dips.

Absolutely the most awful, problematic brand I’ve ever bought from. I purchased the mattress bundle, it came with the platform bed, two pillows, mattress protector, duvet and duvet cover set all in white. The delivery itself was straight forward and easy enough, the single items were delivered separately from the mattress. The mattress arrived a couple of days after. Straight away I was surprised at the low quality bed frame. But I went along with it as there would be no excuses if I had a matching mattress with the same brand bedframe. So I let the mattress breathe for almost 4 days in order to make sure it was fully plump and ready to sleep on. The bedding set I must say feels very very nice. But that’s it. The mattress is nice enough as it’s very thick and high but it’s too soft but the borders of the mattress it’s more rigid and firm so if you’re sharing a bed you’ll have a part on your side that’s different than the rest of the mattress. The duvet and the pillows are the most awful quality I’ve ever encounter. The duvet has thick scratchy borders that if gets caught on skin causes major discomfort and the pillows is of very cheap filling, cut into tiny pieces bits of foam, almost looks like what is left over stuffed together inside a thin see through cotton lining. The cover is thick and uncomfortable and has some thick scratchy fabric running through the middle around the whole mattress so very uncomfortable. Needless to say I contacted customer service and explained I’d want to return the bed frame pillows and duvet and they sent me a copy and paste message about the comfort of the mattress. I then had to resent the email asking them to READ my email because they clearly didn’t understand my request. They told me to persevere with the mattress and the other items were not returnable. A few months pass by and I ask them to return the mattress as I was unhappy. This was straight forward and it was arranged quickly. A few weeks later I started to notice small bits of foam scattered around my bedroom floor. Upon inspection it was basically the pillows falling apart. I since then asked for a refund. The last few days I’ve been noticing a sinking feeling when I’m laying down in my new mattress (which was also one of the reasons I wanted to return the dream clouds as it was sinking through the middle), and I checked the platform bed to be shocked yet again that the middle beam that holds the slats together were SO loose, from the middle metal legas that I’ve had enough with this company. I’m so tired of having to contact these people to sort these issues out. plus dream cloud is just the mattress. The other items are NECTAR branded. What is going on dream cloud? Why are you selling such cheap awful products on your website? The only think you should be selling is the bedding set which is nice but the rest I have to say the quality is simply appalling.

DO NOT BUY FROM DREAMCLOUD!! If I could I would give them negative stars. It has been a nightmare dealing with them, specifically management. I bought two single mattresses which were delivered on 30.08.24 and after 8 nights of sleep it was confirmed they were uncomfortable, too warm, tilted to one side, sagged in the middle and provided no support as claimed on their website. I contacted them for a full refund for both mattresses on 9th of Sept. They tried to offer a 60% discount on both or one of the mattresses which I refused due to both being very uncomfortable to sleep on. I was given confirmation of a return and refund being accepted via the phone and by email once the two mattresses were collected. However, a day later they back tracked saying a return was not possible for both mattresses given their policy of one item return per household. At no point was I informed about this via the initial phone calls or emails between myself and Dreamcloud, which they later claimed that I was. They have recordings of all calls so they know that during our conversations a refund was agreed for both mattresses. After receiving the email to say the return and refund of both mattresses is no longer possible, I called and spoke to them again and was reassured there was a mistake on their side and that the collection had been booked for both mattresses and I just had to wait to be contacted by their collection team and not to worry and once it was collected I would receive a full refund for both mattresses. The person who confirmed this said she will contact me back and clear up the misunderstanding on their side. Again, they emailed back saying management is refusing the refund for both mattresses even though it had been finalized and collection was booked. Today I was advised the only way to get a refund is to make a formal complaint to the management team and wait for a reply. It has only been 11 days and the mattresses are uncomfortable, warm, it tilts on one side so you feel you are sinking more to the right side, it sags in the middle and provides no support. Compared to the old mattresses which we have had for years, this feels worse. Do not buy from DreamCloud, do not fall for their false advertising regarding how comfortable, supporting and breathable the mattress claims to be. The customer service team are professional but were unable to solve this issue which is worrying if you are planning to keep your mattress for the whole 365 days trial period that claim a refund is possible. Also, beware if you are buying more than one mattress or item their policy states you can only refund one per household, regardless of how long you have had the item or if it is uncomfortable or fit for purpose. This policy makes no sense as more than one person lives in house hold so if you are buy more than one mattress or other items you will only be able to refund one even if more than one are faulty and do not match what they have claimed and advertised on their website. DO NOT BUY from DreamCloud, I cannot stress enough how much I regret purchasing from this company.