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TEMPUR Original SmartCool™ Medium Neck Pillow
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TEMPUR Original SmartCool™ Medium Neck Pillow


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Dreams
Dreams
TEMPUR Original SmartCool™ Medium Neck Pillow
£149.00
Tempur
Tempur
TEMPUR Original SmartCool™ Medium Neck Pillow
£0.00

What our reviewers found

Pros

  • Provides impressive relief for neck and shoulder pain, improving restful sleep.
  • Aligns body, neck, and head perfectly.
  • Highly durable with a firm but comfortable feel that lends itself well to longevity in product use.
  • The pillow's unique contouring provides ideal support for side sleepers, reducing instances of neck pain and fatigue.

Cons

  • It takes time to get used to. Several owners needed a week or two, and one who liked it in the store wrote "I think it is going to take some getting used to."
  • The height doesn't suit every neck. One owner found "One side too low for side sleeping, the other side is actually too high".
  • A few owners said it made their neck pain worse and went back to their old pillow.
  • It is smaller than a standard pillow according to several owners, and one said ordinary pillowcases "slop around" on it.
  • A few owners call it overpriced.

Quality sleep is fundamental to our health and well-being. We invest in the right surroundings, the best mattress, the optimal room temperature, but oftentimes, we overlook the importance of the one thing that supports one of our most vital assets - our brain. Yes, we are talking about pillows. Pillows play a role in ensuring we have a comfortable night's rest, which makes investing in the right one important. Tempur, a renowned player in the bedding industry, promises to address your sleep challenges with its TEMPUR Original SmartCool™ Medium Neck Pillow. In the following review, we'll look at the item's design, construction, and suitability, as well as customer opinions to evaluate whether it's worth your investment.

How we tested

Our review process involves an in-person evaluation at the store, where we visually inspect the product, touch and feel its materials and test its comfort level in different lying positions. While we did not take this product home for an extended trial, our in-store assessment alongside customer reviews provided us with a well-rounded understanding of the product.

Design and features

The TEMPUR Original SmartCool™ Medium Neck Pillow is uniquely contoured to support the natural curvature of your head, neck, and shoulders, irrespective of your sleep position. It presents a firm comfort level, aligning your spine whether you sleep on your back or side. The pillow incorporates a SmartCool™ cover, a technology known for drawing heat away from your body, ensuring a cooler and more restful sleep. The cover is easily removable and washable at 40°C, thus maintaining its freshness becomes a breeze.

Construction

A core characteristic that sets this pillow apart from others on the market is its construction. It's moulded from TEMPUR® material, revered globally for achieving the desired pressure-relieving comfort. The unique type of memory foam moulds to your form, evenly distributing pressure across the pillow's surface.

Suitability

Designed with an understanding of people's variations in sleep patterns and preferences, this product aims to meet the needs of a wide array of consumers. It comes with a firm comfort grade, so while it might take a bit of getting used to if you prefer plusher alternatives, it provides excellent support for aligning your spine and relieving discomfort.

What customers thought

Neck and shoulder pain is what owners talk about most, and most of them say this pillow eased it. One wrote "My neck pain has disappeared and lovely and cool too!", while another said their shoulder pain had "gone down 80%". Side sleepers feature in the reviews too, and one called it "well worth the money if you are a side sleeper". Several owners say the cover feels cool, though one found the effect wore off after an hour or so.

Several owners needed a week or two to get used to the shape. One said it "Takes about a week to get used to but definitely holds my neck in a better position." A smaller group never got comfortable. One found it "too low and too hard", and a few said their neck pain got worse, so they went back to their old pillow.

Owners don't agree on the feel. Some describe it as firm, but a handful found it softer than they expected. Some point out that it is smaller than a standard pillow, so an ordinary pillowcase fits loosely, and a few call it overpriced.

The verdict

Overall, the TEMPUR Original SmartCool™ Medium Neck Pillow can be considered a worthwhile investment for those in need of firm, consistent support. Offering pressure-relieving memory foam, a heat-transferring cover, and a design that supports your head, neck, and shoulders, it is strong on providing a comfortable sleep experience. Although it places on the higher end of the pricing spectrum, the supportive comfort and potential for improved sleep quality justify its cost. However, for people who prefer softer pillows, this might not be the best fit due to its firm comfort grade. Similarly, transitioning from a traditional to a contoured pillow might require an adaptation period. Lastly, this pillow demands careful maintenance of its inner material to retain its longevity.

If these considerations resonate with your preferences, then the TEMPUR Original SmartCool™ Medium Neck Pillow might be a good shout. Never underestimate the potential a great pillow has on transforming your quality of sleep.

References (1)

  1. Cazan et al. (2017). The effect on snoring of using a pillow to change the head position. Sleep & breathing = Schlaf & Atmung.

    https://doi.org/10.1007/s11325-017-1461-1

How we reviewed the TEMPUR Original SmartCool™ Medium Neck Pillow

217 owner reviews10+ years in the bed and mattress industry12-point spec check17 buyer questions read107 price checks since Aug 2024

Drawing on over 10 years in the bed and mattress industry, our team assessed the fill, materials and support of the TEMPUR Original SmartCool™ Medium Neck Pillow from its 12-point specification in Dreams' listing. 217 reviews sit behind its owner rating. We have checked its price 107 times since August 2024. How we review


Corrections

When we get something wrong, we fix it and say so here. All corrections

11 October 2026
We said this pillow was washable at 60°C. It is washable at 40°C.

Price history

The chart shows the lowest price we recorded over time. Prices exclude delivery.

Lowest price we've recorded: £149, seen in the last 90 days

No change in price across the dates in this chart.

Check today's price at Dreams
Radar analysis
of the TEMPUR Original SmartCool™ Medium Neck Pillow
Brand: TEMPUR
Retailer: Dreams
Delivery Time: Average
Delivery Charge: Excellent
Customer Sentiment: Good
Guarantee: Average
Radar Analysis looks at the product, brand and retailer against base norms established within the industry and determines where the product sits by way of established performance metrics.

Reviews

Pick a star rating to see only those reviews.

4.6owner rating out of 5217 reviews
RobertMP
Verified by Dreams
3
This pillow is an expensive slab of foam shaped to contours that support your neck. It does work in that I don't wake up with neck ache but I don't find it completely comfortable. The foam is pretty firm and the pillow itself is relatively thin so you don't get the laying on a pillow feeling. I'm currently using it upside down as the neck support bulge seems too big when used the right way up. The pressure on my neck seems greater than the support for my head and I hear my pulse when trying to sleep with the pillow used as intended. Inverted it still does the same thing but the head support matches the neck support. My previous pillow was a standard Tempur one. That was good except that the filling is not solid foam and foam beads inside the memory foam pocket migrated away from my neck during the night leaving me to wake on a wedge shape pillow. This neck support model does not do that as it is solid foam. So neck ache cure yes, comfort not really. guess I'm still looking for the perfect pillow.
Zealious
Verified by Dreams
4
Could be good for sleeping on your side, depends on your mattress also! So try before you buy. I am 6 ft tall, have moderately broad shoulders, and it just happens that both sides don't support my neck properly. One side too low for side sleeping, the other side is actually too high, even for me. Sleeping on my back actually hurts my neck cause it's too high in the middle part of either side. And I like to sleep on both side and back. So a versatile pillow with the right shape to accommodate both sleeping positions is important for me. With my current mattress, this pillow hasn't been good. With another mattress, side sleeping was my only sleeping position using the low side of the pillow. I thought I was only a side sleeper till I moved out and changed mattress. And normal pillow cases crease and swivel a lot as its not designed for this kind of pillow. I have just discovered Tempur do their own pillowcases.
Hampshire mum
Verified by Dreams
3
I'm not wildly mad about this product but I'm not totally disappointed either. I'm tall and have wider shoulders for a woman despite having an average frame for my height. I need to put this pillow onto something, I use a folded up bath towel, for it to reach my neck. If I don't I wake up finding that I've added another pillow to the top of it in my sleep. This is if I've slept on my side. However, I currently have a trapped nerve and slipped disk in my neck, when I'm having a lie down on my back to relieve the pain of this, the thin side does support my neck a little. I think it is extremely over priced. If you can afford it, anything is worth a try if you are in pain and want to relieve it through desperation. If you are not in pain, there may be better memory foam pillows out there for you and it might be worth doing a little research and trying them out in store.
WesF
Verified by Dreams
5
I've tried many expensive medical pillows and my neck still ached after sleep. They were either too high, too low or too small. I did some research on this pillow and didn't find much about it, but I decided to try it as I've ran out of options. Months into sleeping on this pillow, I can tell you to look no further. This is the pillow you want if you want a quality neck pillow. At first when you put your head on it you'll find the neck support bit is a bit high, but because the memory foam material inside it sinks down to just the right comfortable height to support your neck and keep it in place through the whole night. I use this pillow sleeping on my back and side.
Caroline Ann
Verified by Dreams
5
I was having trouble with neck & shoulder pain, & not sleeping too well. So I decided to give the Tempur pillow a go, as if i wasnt happy could return it. I noticed that i was lying flatter & my neck & shoulders were in line with the rest of my body, whereas with my old pillow i wasnt & soon realised after a few days of sleeping on the Tempur pillow felt so much better, my sleep improving & neck & shoulder pain almost gone. So glad i brought this pillow, i know its more expensive than standard pillows, but you get what you pay for & it will last longer than standard pillows. Highly recommended & saves a fortune on going to the chiropractor.
andrews88
Verified by Dreams
5
I can't recommend this pillow enough, it supports your head and neck perfectly to aid the correct sleeping position for a restful nights sleep. I was skeptical before I purchased whether or not this would actually improve the quality of my sleep but I have definitely noticed a significant improvement. Not only this but after continued use, after about 1 week my neck and upperback pain disappeared all together as a result of using this product as it forced me (not uncomfortably) to position my head in a particular (correct) manner. This is one of the best purchases I have made.
Elvis61
Verified by Dreams
1
I was given this product to try along with beds in the Dreams showroom. The salesman was excellent and bed selected superb. I was also persuaded to buy this pillow, which appealed as I have had neck issues and headaches for years. Yes I knew I needed to use it for a while; get used to it, which I did, but fact is it made my neck worse and sleep not so good. Afraid in the end I gave up and went back to an ordinary good quality pillow and am much better again. I would not recommend this product, it did not work for me and is thus a waste of quite a lot of money!!
jo2020
Verified by Dreams
1
I really found the Tempur Queen Original Neck Pillow most uncomfortable. I have had problems with my neck for some time and thought this pillow would sort it out, however it actually accentuated the problem and made the pain more acute. I could not find a comfortable position. I found the raise that should support my neck would not fit and the pillow actually tilted my head up leaving a gap where the raise should have given me support. I have returned the pillow for a refund but as yet I have had not conformation of it being received.
SweetDreams
Verified by Dreams
5
I bought this pillow about two years ago. It's still going strong and has kept it's shape / firmness. I would recommend it to anyone who suffers with neck and/or shoulder issues as I did. You do need to persevere with it! For example, for the first week my neck actually felt worse as I was adjusting to a new (corrected) position. I began by using the low side and when I'd adjusted to that I then moved to the high side (again needing to adjust). Now, two years on, I can't be without it! Yes it's expensive but well worth it to me.
Snow Owl
Verified by Dreams
5
This pillow took a little getting used to. It is much firmer and heavier than my feather pillow. I was a bit sceptical as to how a change of pillow might help my aches and pains - but within a week my neck and shoulders were considerably less sore. I was even able to sleep right through the night for the first time in over a year. It must be worth a try if you're struggling with aches in the upper back - to be free from pain is priceless!
Ponks123
Verified by Dreams
5
Having suffered from neck pain for some months, I was recommended to this pillow by a friend but the price was an issue. Having done a great deal of research I decided to go for the Tempur pillow as from experience, a cheaper version is simply a waste of money. Well I'm glad I did as after only 2 weeks I have increased movement in my neck and a considerable reduction in pain. I only wish I had found it years ago! Highly recommended
JAkther27
Verified by Dreams
5
My dad has been suffering from really bad neck and back pain for years. He is over 80 years old and I tried so many products to help him. Nothing worked! Last few months he wasn't getting much sleep which was a real worry and his doctor said need to look at his pillow. I done so much research and found this pillow. All I can say is he has not mentioned pain once for the last few weeks! It was a miracle. I am a very happy daughter.
Jess 25
Verified by Dreams
5
This pillow is so comfortable, before I brought the pillow I was a bit worried that it would hurt my neck, but it doesn't as my head just melts into it, and moulds to a very comfortable shape for me. At first I thought the pillow would be too heavy for me, but it isnt. I would recommend also getting the official Tempur neck pillowcase as it keeps the pillow nice and cool. This Tempur pillow was definitely worth the money.
DarbyAllen
Verified by Dreams
5
Bought a pair of these with our Tempur mattress and found them so good, we bought another pair for our Motorhome. We use them all year round but do sometimes find that if it's very cold at night, they can become firmer. We've tried other memory foam pillows, but none seem to match the comfort on your neck of the Tempur contoured front ones. Very pleased with them and would definitely recommend them.
Lindsey59
Verified by Dreams
5
Delighted I'm a long standing fan of the Tempur mattress and was thrilled when Dresns were having a huge sale! I tested the mattress, seemed perfect, got a great deal with Tempur pillows , mattress covers and free delivery plus the sustainable removal of my old Tempurpedic mattress. Slept great from the start and the mattress has taken zero time for me to adapt, I LOVE IT!!
Linda89
Verified by Dreams
5
This is not the first time that I have purchased this pillow, and find that it is the only one that provides me with a good nights sleep. The washable cover allows the pillow to remain fresh. A little on the expensive side but you pay for what you get, a good night sleep. Dreams were very good to deal with and albeit not in stock it was posted and arrived very quickly.
DrZT
Verified by Dreams
4
I bought this a month ago and suffer from neck discomfort due to my occupation. I have found this to be supportive of my neck and in particular when I lie on my side. Advantage of purchasing directly from manufacturer is the 30 night trial. Since it is an expensive pillow it would be useful for this to be matched at Dreams but I have no regrets on my purchase.
skashif
Verified by Dreams
5
I bought a few beds. Staff was excellent. I received my first delivery but the bed I ordered was king and wasn't fitting in. I called them and asked for guidance. They called me back and told whenever I placed order for the double bed then at the time of delivery they will pick up the king bed. That was a big relief and really thankful for their concern.
TC12ed
Verified by Dreams
4
Took some time to get used to, but I instantly felt like my head and neck was more supported when lying on my back. Lying on my side is a little more awkward. But over time this pillow is very comfortable and wouldn't go back to a regular pillow. Only thing I feel is missing is you can't turn the pillow over to get the cold side of the pillow.
Verified customer
Verified by Dreams
5
This is my second Tempur pillow. The first one lasted about 6 years so that's about 4p per night (if my maths is correct!) which is great value. I've tried various pillows including other makes of contour pillow, but I'll stick with Tempur from now. I've recommended this to a friend who has a similar neck injury to mine & he's glad I did.
Gloria61
Verified by Dreams
5
I had a similar shaped pillow to this for years which had started to become less comfortable so I thought I would invest in the same shape but Tempur. At first, I thought I'd made a mistake, as the pillow seemed so much less giving than my old one, but after a couple of weeks, I can honestly say it is enabling a wonderful nights sleep.
Milly
Verified by Dreams
5
I have suffered from neck pain for years and this pillow was recommended to me by an osteopath. I bought this pillow two weeks ago and after using it for only two nights I now wake up pain free. I use the thinner side for back sleeping and the bigger side for side sleeping and it really does work. I couldn't be without it now.
Thoma
Verified by Dreams
5
My girlfriend suffers from fibromyalga and so we decided to buy a tempur mattress on recommendation!! We had the standard tempur pillows, however they didnt suit her condition, so decided to try out the neck pillow. Since then she has been able to sleep deeper which people with this condition struggle to do, a great purchase.
Verified customer
Verified by Dreams
5
I bought this item approximately a month ago. I have never been happier with a pillow! Really supportive and comfortable. I suffer from a bad neck and this product gives me a beautiful nights sleep! I will never buy another type of pillow again! Would definitely recommend if you want a peaceful nights sleep!
Craig Sp
Verified by Dreams
5
After trying several different brands of pillows I decided to purchase this memory foam neck pillow. As a side / back sleeper I can honestly say this pillow is amazing. No stiff neck or should pain when I wake up. It's supportive and comfortable. Being memory foam it moulds to fit perfectly which is a bonus.
Bardia
Verified by Dreams
5
This unique pillow does exactly what it is meant to do. I have bulging disk in my neck and have experienced pain every morning I got up. Since I started using this magic pillow the degree of pain has surprisingly diminished. I do recommend Tempur pillows to everyone to experience the best quality sleep.
Jamitz
Verified by Dreams
4
This pillow has helped me sleep much better. It has offered more support behind my neck so my chin does not drop. I find I no longer wake myself up snoring. Ha! However I did not give full 5 stars because I feel if i continue sleeping with my head placed in centre of middle, it is not as firm there.
Nimue17
Verified by Dreams
5
I bought this to replace my previous Tempur neck pillow. Although it is slightly smaller, it is excellent and provides great support. I would recommend this pillow for anyone especially if you suffer from neck problems. The higher price reflects a good quality item and is well worth the investment.
sweetdaisy
Verified by Dreams
5
We purchased a new bed and only now do we realise how uncomfortable our old one was. It is very comfortable and means that we now have a better nights' sleep. The delivery drivers (Marcus and Connor) were great and assembled the bed for us. They were helpful and professional. Hight recommended.
Verified customer
Verified by Dreams
4
Had tempur pillow for 3 weeks or so, regular painful neck is so much better as time going on, still getting some pain odd morning but not every morning like before, and of course I'm sleeping so much better, it is expensive but with it for me, I don't regret my purchase, money well spent
Mag78
Verified by Dreams
5
I would definitely recommend this pillow to anyone. I had problems with sleeping on my back and my shoulders were hurting too. I've decided to upgrade my old pillow to this one. What a difference it has made! I sleep so much better. It's so comfortable. It's great, love it!!!
AussieThomas
Verified by Dreams
5
Had a similar product back in Australia, very good for memory foam, unfortunately not as high as I need it, but very comfortable with a cheaper thinner pillow underneath. A thicker option may be available, I settled for the order without seeing the physical product or dimensions.
Beck1234
Verified by Dreams
5
The tempur original pillow for people with neck pain is worth every penny. At first I was sceptical but now I am feeling the benefits. My neck feels better and I am sleeping more deeply at night, so if you're wondering whether you should buy it - go for it and you won't be sorry.
Gaurav
Verified by Dreams
1
I bought the 2 pillows assuming it will give us comfort to neck. I have actually started getting neck pain. I thought this will take to adjust, So i read on internet and waited for some time. I also tried sleeping on side. Still nothing better. I am back to using my old pillow.
Polly65
Verified by Dreams
5
This is a great pillow well worth the money if you are a side sleeper. No more squashed shoulders I wake up feeling I have had a good nights sleep. No more aches and pains. I had a cheaper brand before and this one is far superior it really is worth getting the real McCoy.
Beeee
Verified by Dreams
1
I'm sorry to say that I am very disappointed with this product and have stopped using it. It doesn't offer enough support to my neck and it's not very firm. It's sitting a drawer and I would really like a refund or exchange. I paid £84 for it and it was a waste of money.
Senoj
Verified by Dreams
5
Brought this 6 weeks ago and it is great. No more back pain, so I can't recommend it highly enough. It keeps the spine in line, taking the pressure off my neck and back. This is by far the best pillow I have ever owned, and a lot better than the comfort pillow by tempur.
Rested Oxford
Verified by Dreams
4
This pillow is firm and is very versatile. It can be used to support both back and neck depending on your location. Dream delivered on price and quality with this product. One recommendation be sure you prefer firm because it does deliver what it states on the packaging.
Bucky1
Verified by Dreams
4
This very good, but could do with it being a bit bigger as it seems to move a lot in the pillowcase even with a protector on. This is also a bit pricey compaired to other pillows. but it is extremely comfortable to use and seems to stop a lot of the tossing and turning!
LZ84
Verified by Dreams
5
I bought this pillow on New Years Eve to replace one that was half its size, with many miles of sleep to its name, to help my neck and shoulders, also to aid restful sleep and it has not let me down in these respects. Brilliant pillow would recommend it to anyone.
Hels68
Verified by Dreams
4
Have used this pillow for a few weeks now and still getting used to it. Purchased the pillow to help ease my neck and shoulder pain after sleeping . Still have some aching, but will see how it goes as tempur do say to use it for a few weeks before achieving results
lorraine40
Verified by Dreams
5
I brought the TEMPUR QUEEN ORIGINAL NECK PILLOW, about 6 weeks ago. It has amazing neck support for the best night,s sleep. if you have neck, shoulder or back problem,s, i would definitely recommend this product. Admittedly it is expensive but worth every penny.
varuagaurav
Verified by Dreams
5
My wife suffers from cervical pain and does not find it comfortable to sleep using regular pillows. Just chanced upon this one when we were looking for a mattress and this has been great so far. it has been about one month of use and we are more than satisfied
Gina
Verified by Dreams
5
having injured my neck in a fairground ride about 3 years ago I have struggled to find a pillow that will support my neck and head at night while I sleep, since I have been using this pillow I wake every morning without ache or pain . . . thank you Tempur :-)
Sarahstrudwick
Verified by Dreams
5
I bought this pillow about a month ago it was recommended by my parents. It is extremely supportive for my neck. I take it when I stay in hotels. I'm even considering taking it abroad its that good and giving up precious clothes space In my suitcase!!!
MICK21
Verified by Dreams
4
My wife and I bought these pillows as a replacement for our original Tempur pillows. We both use the computer a lot during the day and these pillows definitely help with neck pain at night ,giving us the support on our necks and a good night's sleep.
Edge
Verified by Dreams
2
The pillow is comfortable most of the time. But when you can't sleep it's annoying. Also the small size means that pillow cases slop around and get tangled up around your face and neck. A bigger size to properly fit pillow cases would be much better.
saph
Verified by Dreams
5
I bought the Queen Tempur pillow after reading reviews about the product. I've suffered with such bad neck and shoulder pain was willing to give it ago, although thought it was expensive. However money well spent. Significantly reduced my neck pain.
Theresa.M
Verified by Dreams
5
I suffer with neck and shoulder pain and I find these type of pillows areamazing for keeping my back aligned as I sleep as im a side sleeper. They are firm but comfortable. Good quality and will last you years, highly recommend this product
Teresa P
Verified by Dreams
5
Best pillow ever! I suffered with terrible neck ache and tried several different e pillows with no benefit. I've had the tempura for 3 weeks and all the neck pain has gone and practically from the 1st night I used it. Worth every penny.
Paul Willett
Verified by Dreams
4
A comfortable pillow but takes a bit of getting used to. I always used a plumper pillow so initially this felt flatter than I was used to but I have noticed a difference in my neck ache after waking up which was what I bought it for.
RajInder 1966
Verified by Dreams
5
I'd been having trouble sleeping for a while with neck and back on waking up. As soon as I tried the new pillow my sleep improved immediately. I now wake feeling rested and refreshed. Only wish I had invested in the pillows sooner.
Satisfied of Hampshire
Verified by Dreams
5
My wife bought this pillow after trying a similar but cheaper product. She finds that the Tempur product gives a better position for sleeping and has experenced greatly reduced levels of the neck pain she previously suffered.
Son Of Mowgef
Verified by Dreams
4
This purchase was another after thought, I was getting a new mattress, so why not a new pillow? Gotta say it's been the perfect addition. Functions exactly as advertised and is even more comfortable that you might think.
Maggiel29
Verified by Dreams
5
I have had a Tempur neck pillow before and it was ten years old and finally gave up! I am so pleased I bought another - it supports my head and relieves my back ache. Wonderful. I take it on holiday with me as well!
Cazzie55
Verified by Dreams
5
I absolutely love this pillow at first I thought it would be too low, but I took to it straight away and yes your flatter laid down but I don't have any neck ache anymore. Perfect for me have recommended it to others.
Rosellen
Verified by Dreams
5
This was to replace my first Tempur pillow which I bought over ten years ago. Need I say more? I wouldn't have any other pillow on the market - for me this is just PERFECT. Thank you P.S. My husband has one too!
Becstar1983
Verified by Dreams
5
I've been suffering with a lot of headaches and stiff necks when I wake up so thought I'd try a new pillow and all I can say is WOW! I haven't had a headache or a stiff neck since my pillow was delivered!!!!
King Applepie
Verified by Dreams
5
The pillow is good but the higher part is too wide for my neck. Or my neck is too short for that pillow. Otherwise it provides the good support and I stopped waking up with headache after I started using it.
LHunt7
Verified by Dreams
4
I usually get a new pillow every year via the Tempur range and I'm never disappointed in their quality. Best thing to help me with my bad back as I have a Tempur mattress as well which helps me sleep great.
GeoVal
Verified by Dreams
4
I felt there was too much difference in the firmness and height between this and the next one down. I have gone back to using my previous neck pillow. I have retained it and will try it again later on.
JacksW
Verified by Dreams
5
Very comfortable pillow and supports neck well. Have other tempur pillows but needed more neck support. Bought whilst on offer so saved a little and definitely worth the extra money. Can highly recommend.
Verified customer
Verified by Dreams
5
I had the same type/make pillow for 8 or 9 years, and it was so good I replaced it with identical. This is just as good, and I am very very pleased with it. After a good nights sleep my neck is pain free.
Mark 56
Verified by Dreams
3
Pillow was comfort but also massive. Pushed me down the bed a few inches dsp for the first time ever my feet were hitting the end of the bed. Wasn't particularly cool after an hour or so of sleeping.
Verified customer
Verified by Dreams
5
Great pillow. Amazing how it has helped me sleep better and haven't had any neck pain since buying it. (Previously had a standard Tempur pillow) but this side sleep neck pillow is amazing.)
Chubby
Verified by Dreams
5
ive had neck pain for a while and when trying our new mattress, Julie suggested I try the Tempur pillow, what a revelation! So comfortable and not as hot as I feared, well worth the money!
TJB44
Verified by Dreams
5
Great pillow! Very supportive, adapts to your body, cool to touch and great for relieving pressure in my neck and shoulder. Would definitely recommend. Wish I'd have bought one years ago.
AmandaS
Verified by Dreams
5
After suffering with an awful neck pain for weeks this pillow has simply transformed my sleep pattern. It is quite honestly one of the best purchases I have ever made. Thank you so much
Dan L 202567
Verified by Dreams
1
I really did not find this pillow comfortable and don't use it now. I tried to return it but because I'd used it was unable to. So I've wasted quite a substantial amount of money.
Christine Fiddes
Verified by Dreams
5
Amazing product, great support for my neck. The Tempur Queen neck pillow retains it's shape for night after night of comfortable sleep.I wake refreshed and ready to start my day
Crazy EBT Lady
Verified by Dreams
5
Bought this pillow for my husband who has a bad neck and back. Along with the Tempur mattress he says that he is sleeping much better and his aches and pains are diminishing.
Jorge A.
Verified by Dreams
5
The pillow has been a great player into my partner's sleep quality. She was suffering lately of neck pain and that is now something of the past. Definitely worth every penny.
Pilso
Verified by Dreams
5
I have back and neck problems and have trouble sleeping but this pillow is excellent. Best thing though is that my snoring has massively reduced, husband is very happy too.
Lainy70
Verified by Dreams
3
I think it's comfortable for a short period of time. Then I found my neck was quite painful. Still looking to return one, as it's not been used & I purchased two in store...
Jan Jukes
Verified by Dreams
5
The pillow is so soft, cool and comfortable. It makes drifting off to sleep so relaxing and ensures a good night's rest, to wake up with no neck pain is such a relief !
emz2981
Verified by Dreams
5
Brought this pillow as I was suffering from a really bad neck and it has helped no end in just over a week. Strange to sleep on at first but its amazing now very happy
Amy57
Verified by Dreams
5
I got two of these last month, and have been sleeping so well since. The pillows are not too firm but still supportive of my neck when lying on my side. Great product!
Jim O
Verified by Dreams
4
Tried this pillow in the store and it felt good but when used with the new mattress at home it wasn't as comfortable. I think it is going to take some getting used to.
Ms Dupont
Verified by Dreams
5
I suffer with a bad neck and this has been absolutely bliss. It stops me moving so much when asleep and means that I can move without pain when I wake up! Very happy!
AngeMG
Verified by Dreams
5
I've had spinal surgery and suffer from stiff necks etc. So pleased with this pillow. Keeps my neck in the correct position giving me a comfortable, pain free sleep.
jonspope
Verified by Dreams
1
Ihate this pillow, too low and too hard. could not get comfortable at all, tried for a week and then went back to much cheaper convetional pillows, waste of money.
Ellen L
Verified by Dreams
5
This is to replace my old Tempur pillow. Lasted me 15 years, keeping it as spare in case of spills. No stiff neck ever since. Easy to clean cover. 'Nuff said.
Jacx
Verified by Dreams
5
Takes about a week to get used to but definitely holds my neck in a better position. This is my second one as I find it helps my osteoporosis. Would recommend.
C Janssens
Verified by Dreams
5
It's a gentle pillow that provides just the right support for my neck. It is a little smaller so I'd recommend getting the correct pillow case for the pillow
Still Priyen
Verified by Dreams
5
Both sides have two different heights. This means I get the best option everytime. The cooling on the pillow is amazing, never feels too hot when I sleep.
Wixoz
Verified by Dreams
5
It's as if I have been waiting my whole life for this product! Wonderfully comfortable! My neck pain is history! I would recommend this product to anyone.
Caravanner
Verified by Dreams
5
Tempur pillow at great price, delivered promptly. Petfect. Medium suits my neck and i am 178cm tall male. Sleeping much better after shoulder problems
Frank P
Verified by Dreams
3
Unfortunately this wasn't as comfortable as I hoped, although I am aware others love it. I changed it to a Tempur cloud pillow which suits me better.
Marcin86
Verified by Dreams
5
This pillow is a game changer for side sleeper. Contuored nicely it helps reducing neck pain and fatigue. But a test in store is highly recommended.
Jamal
Verified by Dreams
5
having bought this item, it has made a great deal of improvement on my neck. it is very good that I have stopped using so many pillows when I sleep.
CJAY
Verified by Dreams
5
Bought a Tempur 'S' shaped pillow and I've been so comfortable since , it may be expensive but worth every penny, I'd highly recommend you try one.
MalB
Verified by Dreams
4
The wedge shape really helps reduce neck ache but this pillow is a lot smaller than a standard pillow and does not propoerly fill the pillow case.
Caz68
Verified by Dreams
5
Very Good but if the Millenium version was still being produced I would have opted for that version, however this one is a good second best.
amit
Verified by Dreams
1
I bought Tempur Neck pillow of curvy shape and it is not comfortable as it is marketed. I can't give a negative rating here. Hopeless buy :(
Trendy grandparents
Verified by Dreams
5
Brought this pillow because of my husbands painful neck and after several nights use he could already feel the benefit well worth the money
Perkits
Verified by Dreams
5
Excited to try my new purchase, as shoulder pain was there everyday! Pleased to report the pain has gone down 80% and is more manageable.
Jam0242
Verified by Dreams
5
This pillow is a game changer if you get neck and shoulder pain. Takes a minute to get used to sleeping this way but it's well worth it.
Badbackbadneck
Verified by Dreams
5
I bought this after suffering acute neck pain for months. I'm glad I did, because after just a couple of days the pain ws much reduced.
harboruk
Verified by Dreams
4
this pillow is fantastic the only downside to it is it is too small for an English pillowcase. No more waking up with neck ache though

Questions and answers about the TEMPUR Original SmartCool™ Medium Neck Pillow

Common questions answered by our team first, then questions shoppers asked the retailer, with the retailer’s own answers.

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Common question
Does this pillow help to maintain proper posture while sleeping?

Answer: Yes, the pillow can greatly assist in maintaining correct sleeping posture. It's contoured to support your head, neck, and shoulders. Moreover, it aligns the spine, which can contribute to correct positioning when you're sleeping either on your back or your side.
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Common question
I'm a side sleeper with neck and shoulder pains. Would this be a helpful purchase?

Answer: This pillow could be beneficial to you, as it is designed to align the spine whether sleeping on your back or side. It may offer relief for your neck and shoulder pain by providing better support and pressure-relief during sleep.
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Common question
Are the covers of the pillow machine washable? What's the maximum temperature they can be washed at?

Answer: Yes, the covers are machine washable and can be washed at maximum 40 degrees Celsius. Additionally, they are quick-drying which maintains hygiene and comfort.
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Totty
Which way round do you use this pillow? The highest point nearest you?

Answer: The TEMPUR Queen Original Neck Pillow is positioned so the highest point is closer to your neck. This gives you extra support and helps cushion your neck.I hope this helps and.
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How/where do you measure the height of the Tempur orthopaedic pillow? I have an old pillow but don't know what size it is and want to replace it.

Answer: The height of this pillow is 10cm and the deepest point.
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Kevin Lin
Hi, is this medium size? Which the heighest is 10cm, lowest is 7cm.

Answer: This is medium size, and the height is 10cm not 7cm.
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JanusL
"TEMPUR-Neck Pillow" found in Tempur US. Is it same as "TEMPUR Queen Original Neck Pillow"? Thank you.

Answer: Yes, they will be exactly the same.
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Chloe YH
Hi, is there only one firmness level for this pillow? Do you have a softer version? Thanks!

Answer: This is the only available pillow.

Videos about this bedding

Hand picked video that relates to the specifications of The TEMPUR Original SmartCool™ Medium Neck Pillow

TEMPUR® Sleep Technology
TEMPUR® Sleep Technology
By Tempur UK
About TEMPUR®
About TEMPUR®
By Tempur UK

Sources for this review

  • Our assessmentFill, materials and support judged by our team, from over 10 years in the bed and mattress industry
  • Specification12 points from Dreams' listing
  • Owner reviews217 behind the owner rating
  • Buyer questions17 read
  • Price history107 checks since August 2024
  • Site-wideOur price tracker has logged 1,336,896 retailer prices since June 2019

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