I tried this Hypnos mattress at our local store and knew instantly, that having looked for some time for a wool mattress that this was the one. The sales person at the store was very informative and there was currently a competitive price on it. It is an expensive mattress but learning about the credentials of Hypnos and how many hours of a life are spent sleeping, it seemed a sound investment. Bensons really provide a good service, taking away our old mattress, and the crew who delivered it were friendly and professional. The mattress initially felt hard, but that is to be expected with a new bed. I have been rotating it once a week and can feel that it is beginning to relax. It feels higher than our previous mattress and quite luxurious. One of the factors that drew me to a wool mattress was to have cooler night sleeps. As its winter I've yet to test this out. Overall I am really pleased with this mattress, and am sleeping much better than previously. The only negative is the wait for delivery which was around 2 months! However I believe that this is because it is a quality product with hand made attention. Finally the follow up email communications with Bensons has been great, which makes you feel that you are a valued customer.