Bergen 2 Door Sliding Wardrobe

Wardrobe Review - Bensons for Beds I bought a lovely wardrobe from Bensons for Beds at the start of the year for my foster child, along with a matching chest of drawers. She was so happy with it, especially after having an old IKEA one. The sales advisor in-store recommended a joiner service and gave me the contact details. Unfortunately, the experience with the joiner was poor from the start. He arrived several hours late and was quite rude on arrival, even commenting on my doorbell not working despite being the one who was late. He built the wardrobe as requested - two rails on one side and shelves on the other, exactly as it was displayed in-store. However, after paying over 100 for the assembly, I later found that he had fitted two large brackets into my freshly painted wall, leaving big holes. When I contacted him, he admitted he didn't have the right tools to fix the issue and never offered to resolve it. A few months later, my youngest told me the clothes rail kept falling down. Bensons arranged for someone to assess the problem, who found that the wardrobe sides were bowing and that the back panel hadn't been secured properly. He also mentioned that the way the wardrobe was displayed in-store - with both rails on one side - can actually cause this issue over time, so it really shouldn't be shown that way if it's not structurally suitable. After waiting two weeks for a response, I was told by Bensons' customer service to contact the joiner myself, even though he was recommended by their sales advisor. This was very disappointing, especially since the Bensons website states the wardrobe comes with a 5-year warranty. I would expect that to cover issues like this. I've made three purchases from Bensons for Beds this year, including two single beds and a mattress, and was about to buy a double bed for myself. Sadly, after this experience, I won't be making any further purchases until this is resolved. It's a shame, as I genuinely like their products, but the poor follow-up service and lack of accountability have really let me down as a loyal customer.

I bought a wardrobe, Super king size bed frame and headboard and a Super king I-gel mattress. This review is about the I-gel mattress in firm. Firstly we bought this mattress and it was pricey but we wanted a comfortable mattress and the guy in the shop told us this was the one that would give us that. Boy was he wrong. It is the worst mattress I have ever owned. I have had the mattress about 1year and the problems started within about 7 weeks. The mattress seems to slope. When you lay down you seem to sink into the mattress in a strange position. The mattress is THAT uncomfortable both me and my husband now have bad backs and I have to take medication. I rang the store months ago and was told there was nothing anyone can do. I also sent a message to Benson for beds and was totally ignored. I wanted to exchange the mattress for another one. The mattress isn't fit for purpose in our opinion and now I'm having to take medication for the back pain it's causing what isn't ideal. We also feel we were miss sold this product as we were told sloping and dipping wouldnt happen like a memory foam. I was also told i could exchangebut unfortunately benson for beds have igbored me. After spending over 3k in Benson for beds I thought they would have at least replied to me. Today me and my husband have woke up and im currently on the sofa in agony with my bank and his back is also hurting and we are talking about how uncomfortable the mattress is AGAIN and I thought I'd write a review to hopefully save somone a few grand and save the from back pain. So many more cons to the mattress and the customer service from Bensons for beds has been unbelievably poor and actually non existing. I wish they returned my phone call or replied to my message over 1 year ago to get this mattress changed. I'm actually going to be seeking advice on how I can either get the mattress exchanged or my money back

Well, I'm compelled to write this after having spent ten hours on the thing. Three people, and not daft people, trying to navigate the worst instructions in the world, with heavy pieces of wardrobe, it's just not good at all. So much so, if I sell my house, I'm selling the wardrobe with it. I will never, ever, ever try and take it down or put another one up. The instructions were just the worst. Half way through, French sentences start coming into the mix. They're not clear, half of it makes no sense whatsoever, nothing's labelled, some bits show something, with no explanation, so you do it, only to realise ten steps later that that must have been some weird mistake that you now have to undo? The fake Mario brothers turn up half way through the instructions to show something or other, they are confusing, and long. The parts are heavy, and while I'd say it's relatively good quality, it creaks (it's done up tight so I don't know why), and knowing how difficult it was to put up I think it makes the quality poorer - the quality of instructions, of labelling anything. I wish I'd read the reviews of people struggling because I wouldn't have bought it. If you have the option to get it assembled with the purchase then do, but don't be banking on what time people will be there. Ours came hours after our time slot and we were the first delivery! If you're thinking of buying this wardrobe, and aren't good at flat pack (I thought we were before this), have the patience of a saint, or have strong people to help you, I would reconsider!

I think the product itself is ok. However the instructions are appalling and our wardrobe turned up with some damage to the front. The instructions are in French and they are desperately unclear. It took us 10 hours to get the first wardrobe together. 5 hours for the 2nd when we knew a little better what we were trying to achieve. There are no clear photos that you can view to get an appreciation of what you are trying to do. A good idea is to google and facebook what other people have done and follow the advice they have given. I am more than happy to answer any questions anyone has regarding the assembly process as I lived and breathed it for so long over that torturous weekend. Something to bear in mind is that you have to push the ends together - that means it is very difficult to assemble on carpet and within the space it will occupy if that space is only a little larger than the wardrobe itself (The space we had was 157cm and the wardrobe is 153cm). It is doable but not without some creative thinking. I would probably recommend that you buy from Ikea if you are going to buy a self assembly item. From my experience they have the best instructions and go together far more easily. There were several occasions where you had to create the holes required for this wardrobe which is far from ideal. Some advice for Bensons would be to create a video of the assembly so that customers have something to learn from.

This is the second time I've bought this wardrobe, first time buying it was a couple of years ago. Both times it has been a royal pain to build, we've put together our share of flatpack furniture but the instructions for this are absurd. Although it's nice enough for me to buy it twice, it's not nice enough for me to think about buying it a third time. Is spacious which is fantastic but I've found on both wardrobes the hanging rail doesn't quite fit snugly widthways - so eventually with a few items hanging the rail just falls down which is very annoying. The quality of the second wardrobe isn't as good as the first, the stopper to stop the door sliding past the other doesn't quite reach it so is pointless and just scrapes along the inside of the door. There's also a visible gap at the top where the panels don't quite fit together. Really I wish I'd been bothered to go somewhere else and paid a bit more for better quality. But it does the job and is mostly nice to look at.

3 stars because it is very difficult to assemble. Some parts don't align and instructions are awful and difficult to follow, it took 2, sometimes 3 people to hold parts whilst the other secured them, approx a days worth of work 6-8 hours This isn't the first time we've put a bergen together, but this time was worse, maybe because it is a larger wardrobe maybe? Once it's together the unit is spacious and looks the part. One tiny issue is that the top piece above the mirror was slightly too small so there's gaps, and it arrived with a few deep scratches, but they can't be seen once another item of furniture is placed next to it. If you're looking for something cheap to put together for a quick fix that looks quite nice, this is your wardrobe. Not for longevity unfortunately. Our other bergen has started to crack slightly after only 3 years. But still standing and functioning.

Less than the sum of its parts - and there were lots of ambiguous ones! It took two weekends (begging the favours of two friends - qualified aircraft and car engineers) to assemble this. The instructions are atrocious. Absolutely awful. We ended up watching you tube videos to help too. One of the doors is bowed so catches on the other one - I'm hoping Bensons will contact me regarding this as a result of this review - as I've had enough of looking at/talking about this flipping wardrobe and can't face ringing them about it or having to replace it. Regardless, it kind of does the job although it leans slightly and some parts are flimsy. But the agro assembling it, along with the wonky parts, have dissipated the pleasure of a new piece of furniture. Would not order again because of this, despite early customer service being excellent.

To be honest, this wardrobe is better than a 3 star rating that I have just given, they are more a 4/4.5 star rating, the main reason I have given a 3 star rating is more towards Bensons themselves as my wife and I are in our sixties and they said they would provide recommend a person who would build our wardrobes, as I said at purchase time that we weren't fit now to be building wardrobes, however that didn't happen the people they recommended were off no help, still waiting on the first person phoning us back to arrange at suitable time, second person at least had the decency in phoning us back to be told he didn't build wardrobes for bensons only their beds, so we ended up building our wardrobes ourselves, instructions are in French and not that easy fallowed, however we did manage.

If I could review this as a zero star rating I would! We put the wardrobes together (we ordered 4 of these) whilst trying to connect the doors on 2 of them they cracked the corner of the mirror! So bensons have replaced 2 doors already. They constantly come off the roll rail meaning they jam and before you know it they have cracked the mirror again! One of the handles on one of the doors has come apart! Just the worst purchase ever! We had wardrobes for 10+ from ikea at a fraction of the price of these and they were like brand new when we passed these onto someone else! I don't feel like the wardrobes we have had from bensons will last another year!!! When you put them up make sure you're committed to their location because you will not want to take these apart to move the location!!!!

Definitely would not recommend buying this! It's the worst flat pack experience we have ever had. Instructions terrible written in French and graphics inconsistent and hard to follow. With two of us we struggled massively especially with putting the top on as it's heavy and really awkward to manage when you're on a step ladder. Also the number of dowling holes didn't seem to line up properly and took many attempts to get it right along with the flexibles back boards that just didn't want to stay in!! So far we have spent over 5 hours on it and the doors aren't even on yet! Totally stressful experience and if the doors don't go on then we'll be throwing the towel in. Bensons should offer a service to construct this as it's too complex and potentially dangerous. We're so disappointed

delivery date was changed for a week later without me knowing. I had to call them to see where the wardrobe was they said it was booked for delivery 22nd and not the 14th which was never the case if you look at my delivery email. Anyway it finally arrived. The Bergen wardrobe took 4 hours and 4 people to put it together. One reading the instructions (not reading as they're in French) but trying to make sense of them , 2 more people to lug the huge pieces around and the other person making brews and snacks. It was so much effort and time but worth it as the wardrobe is actually really pretty and looks amazing in my new guest room! not as sturdy as I first thought it would be as the back panels are plaster board not wood, but it's more than decent when you get all your clothes in.

Not happy with this product and customer service response so the sliding doors are jammed and will not open also the mirror cracked at the bottom due to the opening mechanism being jammed when trying to open it. Contacted customer service as have their 5 year free guarantee to be told if the closet is not anchored to the wall like Ikea furniture and can prove it is anchored the guarantee would not cover any inspection etc. I explained I am disabled and the wardrobe is pushed all the way back to the wall so I cannot access it to prove it is anchored but customer service was not compassionate at all. Do not purchase this product it has faults and the 5 year guarantee seems a joke to trick customers to buy their products to be told crap..

I had been a bit worried reading the reviews that the quality wouldn't be very good. I waited until it was on the 399 deal and think that with that deal, it is good value for money. It is a bit wobbly side to side if I push it but I don't plan to push it With all my things in, it is perfectly sturdy, possibly more so because it is on carpet rather than wood floor, and it looks great in my room. Again, I was a bit worried about assembling it even though I have had a lot of experience of self-assembly. There were 2 parts (fitting the top panel and the second side panel) that I recruited a friend to help with. Other than that I did it myself and it was fine. Overall, I'm really happy with this purchase and it does the job nicely.

I've given this a 3 star rating because although it's excellent quality for the money spent, it's the hardest piece of furniture I've ever had to put together, and I've put many pieces of flat pack furniture together over the years. The instructions are vague, unclear and you can easily make a mistake and not realise until much later, therefore needing a rebuild. Please think of the consumer when putting the instructions together and I would think most people would struggle given the large heavy pieces. Vague drawings simply won't do plus mixing different sized wardrobes together, not clearly marking which piece is which, and mixing several languages all in one document makes the whole experience exceptionally hard.

DO NOT BUY!!! I have had this wardrobe for 3 months, it was fitted by an experienced builder I know who said this was the worst item he has assembled for me to date, the doors keep coming away from the gliders, the back panels have come away and the clothing rail isn't even long enough so it keeps coming off. The top panel screws weren't long enough and after we tried fitting it with the screws provided, it fell off and smacked me in the head as I was under it. I called benson for beds and they have said because I didn't fit it to the wall it's my fault. I've had 2 previous sliding wardrobes from 2 different companies in the past, have never fitted it to the wall and have never had any issues.

This was ordered along with bedside table and the large drawers as an upgrade for my son's room. This wardrobe was so easy to assemble. Definitely needs 2 people, though a third was helpful when positioning the doors. The instructions are in French but GCSE level or Google solves that and the pics are really helpful. Unfortunately it does assume you're either super human and can move it once built, will be keeping it in the middle of the room or can walk through walls, so be careful to read ahead for fixing back panels! Everything lines up perfectly and it is a very solid structure. There's loads of hanging space and the shelves on the other side provide a lot of storage. Very, very pleased.

Be careful when choosing to buy from B4B's. The worst wardrobes we've ever bought. Regret the purchase 100%. Poor quality all-round. Doors come off rollers regularly. Glass mirror on doors flimsy; shatters and snaps off without too much force. We spent 900 + 240 for assembly (yes, B4B's do not assemble these wardrobes), and due to a technicality in the fine print, we are left with two wardrobes not fit for purpose that we will have to dismantle (or pay someone for the pleasure) before buying again. Terrible experience with the product and B4B's after-sales service. A kick in the teeth; times are already difficult without companies like this doing what they do. Really disappointed.

We have purchased 2 bergen wardrobes. We assembled the larger wardrobe which we found to be of good quality. The instructions were in French and poorly and the drawings were difficult to follow. The bolts that hold the top metal rail that supports the heavy glass doors were insufficient for the weight. I had to purchase longer bolts and adapt. The second smaller wardrobe on unpacking was delivered in a damaged condition. I have had to reorder 4 damaged items within the pack and the redelivery time is 4 to 6 weeks. So all in all the wardrobes are of good quality for the price but we are not very happy with the delay for the replacement of the damaged items. Regards Mr & Mrs Hamilton

To be honest I'm not impressed at all. It was erected by 2 experienced furniture salesman who work for a local department store putting up furniture regularly, they said it was not an easy task. The instructions for assembling seemed vague and didn't seem in the right order logically, but they followed them nevertheless. We found the door kept coming off the bottom track and jammed against the inner door which caused the mirror the crack off at the bottom. This all happened within a day or two, before I'd even put my clothes in. The other reviews said there were other similar issues but at the time I chose to ignore them. I wish I hadn't. Save your money and buy a different one.

Omg the instructions are utterly useless. Yes they are in French but google translate helps. The pictures are not clear. In fairness the wardrobes themselves probably aren't that difficult to build had the instructions actually be of any benefit. Benson For Beds are aware of how useless the instructions are, yet have not bothered to make any attempt at improving them. The online videos are useless too. If you think ikea is bad, then these are worse than useless!!! Honestly I'm broken and it's not yet finished, and I've another to do. Come on Benson For Beds MAKE IMPROVEMENTS TO YOUR INSTRUCTIONS, ITS NOT THAT DIFFICULT!!! The wardrobe its self appears to be sturdy enough.

Sturdy construction. Took a while to put together, two grown men (not experts) five hours, but fun. looks good, the mirrored doors make the small bedroom look bigger. chose to put the shelves far apart and purchased plastic storage boxes with secure lids that fit side by side in the bottom and lowest shelf for items of clothing that are only used seasonally or need protecting from clothes moths.. 50cm depth shelves are handy - no cramming items or having to fold too many times to fit. Looks the bee's knees, very satisfied. Delivered and carried up the stairs to my bedroom by two courteous delivery staff. Arrived at specified time. Thank you.

I love my new Bergen wardrobe! The instructions were, as many mentioned before, not the easiest to understand completely but definitely doable. A video from Benson For Beds would be really beneficial. The wardobe fits perfectly as measured (153cm width) and has loads of storage space. When it was delivered initally, it was damaged but the drivers couldn't have been more professional and got it sorted there and then to be redelivered within 2 weeks. The 2nd lot of delivery drivers then carried the boxes up 2 flights of stairs and into my flat which was brilliant of them as the 4 boxes were incredibly heavy. Would definitely recommend again

The instructions were very limited and mostly in French. The diagrams in the instructions were small. and not clear. The part numbers in the instructions did not correspond to the labels on the screw packets. The wardrobe was very difficult to assemble, despite us being experienced with flat pack furniture. Although we managed to put the wardrobe together it took us a whole day and it was extremely difficult because the instructions were so poor. The guys that delivered the wardrobe said 'good luck putting it together' when they dropped it off as they obviously knew it was problematic! Would not but from Bensons again

The quality of this unit is pretty average, it marks and scratches permanently pretty easily. The main issue with this was the build instructions. Many comments saying how poor the instructions are but very a confident and competent DIY'r I disregarded these. I would stress that the criticism is fully founded. The instructions were blurry, not clear and (get this) in french. There weren't many words mainly unclear and bizarre pictures but the words there were I had to use Google translate. Took me around 5 hours to build this.i paid 450 for this, I'd say it's worth no more than 400, do not buy at full price.

Building this wardrobe was the worse experience of my life, the instructions are what I expect first contact with life from another planet to be like, knowing they're trying to communicate but not having the foggiest what it's trying to say. Honestly, I'm a 45 yr old engineer, it's not my first rodeo building flat pack furniture, I actually quite enjoy it generally but this was horrific. Happy with the wardrobe now it's up, hopefully not lost too many years of my life through stress building it to be able to enjoy it. Mirrored doors are good, they fit the reflection of a kingside bed in comfortably.

Nice enough wardrobe but a nightmare to build. The instructions do not show necessary detail, the individual parts are not labelled either themselves or on the instructions and some of the parts are similar so very confusing. When you have organised what to do, it did take longer than the 3.5 hours suggested. The mirror doors are very heavy which 2 strong men struggled with. I would happily have paid for Bensons to build this, but that don't offer that service any longer. If you are thinking of buying this, it is a good wardrobe with flexible shelves and hanging rails, but you need consider the build.

I'm absolutely delighted with the wardrobe. Excellent quality and good solid weight. I would recommend getting someone professional to assemble it. We were advised by the store of a reputable fitter to do this for us. Not a job for retirees. Done in no time. From purchase to delivery we were kept fully informed throughout. Fantastic delivery men who respected our home and carried the heavy pieces to the upstairs room allocated. I cannot praise Bensons enough from start to finish a rare quality today. I've no hesitation in saying this company is superb. Thank you very much all of you.

I arranged for 2 ex Ikea service people to put the wardrobe together for me (I'm in my 80s and don't have the strength these days). They found the instructions difficult to follow. The typeface was small and a mixture of English and other languages in the same sentence! None of the pieces were numbered. They are coming back (more expense!) as the doors are sticking together most of the time and working as one door. It's not particularly robust so this wardrobe may need re-modelling. Somewhat disappointed but maybe I should have gone elsewhere and bought ready built.

This wasn't the quickest thing to put together with lots of components to assemble. It said two people required - I did most of it by myself but I'd recommend three people for putting the top on - one to hold it steady while two lift the top as it's quite heavy and needs placing down with some precision. We managed it with two of us but it was tricky. The 3.5 hours stated for assembly is a bit optimistic for mere mortals like me but the end result is a very well-made, sturdy wardrobe. Well worth the money and the effort.

As many have mentioned this is horrendous to build as the instructions are not even in English. I have built many wardrobes but building this was impossible. Now it's up it's not sturdy I think I will be lucky if it lasts a year. Worst part is a brought two and I cannot even contemplate building the second as the first experience was so bad. I have had wardrobes from Bensons in the past and they have been great quality but this does not live up to that experience which adds to the disappointment.

I think the quality of the wardrobe is very good once you have finished building it. However it is the building that is the big issue. The instructions are in French and not easy to follow. It suggests it will take 3.5 hours to build, but about 5-6 hours minimum might be more realistic. Some of the parts are a nightmare to fit. Beware the hanging railsthe plastic cups that they sit on are flimsy and I don't think they will last. Overall they are better than Ikea, but that's not saying much.

What can I say about these wardrobes I brought 2 the instructions are in French there rubbish why benson for beds your a big company tell your supplier u want the instructions in English and better I put the 1st one together it took me 6hrs I put 2 of the pieces upside down it did my head in I couldn't do the other one till a week later yes they look nice but come on benson sort this out I've brought a bed and now 2 wardrobes which has cost nearly 2000 probably not gonna buy off u again

The finished wardrobe is great, just what we wanted. The assembly instructions are among the worst I have ever used, and I have built a lot of flat packed furniture over the years. They are mainly pictures, sometimes very unclear, and the few words are mostly in French as that is where it is made. Someone with less experience (I am a qualified mechanical engineer!) would really struggle to assemble this. The instructions need to be improved with more English description.

I would say that the wardrobes are reasonable qualiy for the cost of them and feel quite substatial when they have been finally put togher BUT and its a big BUT, not only are the build instructions wrote in french and the line drawings sequences completely confusing that in the end its far better to figure the things out for yourself. Difficult to say the least. Once built they,re big and heavy so it needs 2 people but I must say in the end I,m quite pleased with the result

We have not had a good experience with this wardrobe. When delivered due to wrong packing onto the lorry one of the delivery driver was knocked to the floor by a piece falling and hitting him on the head. The instructions were written in French and there were parts that it said to do which meant the next step could not happen. We have managed to make the wardrobe with adaptations and it looks good. Would have been easier with English instructions and ones that were right.

Beautiful wardrobe. Be mindful, it is a nightmare to put up dont get me started on the sliding doors we had a few choice words whilst trying to fit them. Says 3 hours took us 6 hours, the instructions are in French, you need a degree to understand them. Having said that once up it's really spacious and solid, can tell it's not cheap. It's a shame the bags of screws are not numbered, and the doors. It's very heavy as well. But now it's up am glad, it looks lovely.

Amazing wardrobe! I got the 183cm which is perfect size and has a perfect amount of space for me and my partner. Very happy with the quality, sturdiness and style of this wardrobe and takes up a lot less space than I thought it would. In the white colour I feel it just adds an extra touch of elegance. We paid 100 to have it built, so glad we did the guys did an amazing job! 1000% recommend if you want a strong wardrobe for a bargain ( plus we got it in the sale)

Don't bother with these. We've had these in 2 bedrooms and both wardrobes have had the doors come off their fixings. We thought at first it was poor fitting by us so we had the 2nd bedroom fitted by a professional and the doors still come off their fixings and doors stuck in one position. Once reattached to their fixings, we now leave the doors in the open position to avoid it happening again, and all our clothes are on show. Fortune spent and wasted.

Kept well informed on delivery. As previous reviews state the instructions are minimal to say the least. Took around 3 hours to put up. Wouldn't say it's the best of quality after having it up a while. While it looks lovely and feels sturdy The doors seam to be stiffening up and not running as smooth as they once were and even though all the bolts where tightened and checked during the build the is a few creaking noises on opening and closing of the doors.

Sadly, this wardrobe is still waiting to be assembled due to the fact it arrived and one part was badly damaged. This has now resulted in us having to wait a further six weeks for the part to be delivered. So for now we are continuing to live out of suitcases. To receive a request to fill out a review of this puece of furniture is unacceptable and infuriates me even more that I have spent nearly 600 on a wardrobe that i am having to wait even longer for.

I love my wardrobe, it's solid spacious and beautiful. The only reason I did not give it a 5 star is because the instructions to assemble are absolutely atrocious! You definitely need more than 2 people unless one of you are over 6ft and built like a brick . house! I really am happy with my purchase but my advice is don't follow the instructions step by step, some of the steps at the end of the instructions should have been carried out at the beginning.

The instructions for this product were really poor. I have experience working on the tools and built the bed and chest of drawers with limited requirements for instructions. The wardrobe obviously needed more insight however the instructions have gaps in and in some cases component parts are not labelled so you have to guess which parts are being shown in some diagrams. The product itself is very good however the installation was quite difficult.

We paid for a handyman recommended by the store to build the wardrobes for us. It was sturdy for approx 6 months when the hanging rail held on by only a plastic hook came down, causing doors to jam and the glass to shatter. Customer services unhelpful and not covered by warranty as 'caused by poor assembly' despite us using a handyman recommended by the store. Money down the drain, had to replace since. Expensive for terrible quality. Do not buy.

These wardrobes are a top quality product. Very impressed with the quality of the materials. They are spacious with easy glide doors. The only downside is that the instructions are in French with no English translation. There are pictures to guide you, but they were not always clear what needed to be done. My husband did most of the putting together on his own, with me to help hold things up and put the doors on. The doors are very heavy.

Was nervous about this after reading all of the comments about the difficulties of putting the wardrobe together. Agreed, it does take time. But it is so worth it. Instructions are in french but also have english translations. We are very impressed with the quality. As mentioned, it did take us 3-4 hours to out together but I'd rather spend that time and have a good quality wardrobe than a quick 1-2 hours and the overall quality be poor.

Absolutely love the look now that it's built. Storage is amazing having added divider boxes for clothes and is absolutely solid other than the bottom bracket for the door coming out the guide due to it being too small by a few millimetres. Had to pack between the wardrobe to bring it down a bit. Instructions could really be doing with being in English as I'm not fluent in French. Despite the negativity I love it and would recommend.

The wardrobe was delivered late. Also during unpacking one of the mirrors was found to be broken. Despite calls to the Wednesbury shop and calls and emails to customer services some 12 working days ago I have had no response. Obviously very unhappy with poor service and a product I cannot use. Perhaps someone at Bensons might care to investigate and have the courtesy to respond please This is such poor customer service.

It's a really solid, great quality wardrobe. The instructions could be better it ended up taking us about 6 hours to build, but once its built it's really worth it! It's also great that the shelves and rail holes are everywhere so you can actually choose where you want to place the shelves and rails which I thought was great because you could actually buy more rails and make more storage. Overall I'd highly recommend it.

Lovely solid wardrobes. I was so impressed with the first three door wardrobe I bought for my main bedroom that I bought the two door wardrobe for my spare room. Both turned up in perfect condition, the packages were safely secured in the truck and the delivery people handled them with care. A little difficult to understand all of the instructions but, well worth the money. A great addition to my ongoing house refurb.

I absolutely love my new wardrobes and chest of drawers they are absolutely stunning and look beautiful in my bedroom. The quality of them is amazing too. The delivery was straight forward and fast and the delivery guys Ant and Hessy were so helpful and friendly. When I ordered them in the shop the girl dealing with my order was so friendly and nice too. Overall an amazing experience, I would highly recommend xxx

Very happy with our Bergen 2 Door Sliding Wardrobe. Good quality and looks lovely. We assembled it ourselves and it proved very difficult as the instructions (diagrams) where not always clear. Said it was a two person job, but it took 3 people when trying to fit the back panel then put the top on, very hard to do and it took us 6 hours then we give up and finished putting the doors on the following day.

Seeing this wardrobe at the show room caught my attention and I couldn't believe the price tag. I had to approach the sales person to make sure the price tag wasn't a mistake. As soon as I learnt that the price tag was accurate, I wasted no time in making payment. The delivery was timely too. Thanks to Bensons for beds for this amazing product with a very pocket friendly price. It was a steal for me.

These wardrobes look good once assembled. Good quality materials. However, the actual assembly proved difficult and frustrating at times. And not helped by the simplistic instructions in French. We are confident in assembling but found a visit to the benson store to take pics of the assembled w/robes has helped. job needs two but 3 would be more useful! Some parts eg: doors are particularly heavy.

Instructions were in French and not clear at all. It took 2 people 6 hours to put together. Parts were really cheap and bad quality. Had to kind of take initiative with assembly towards the end as instructions were so unclear. Once the wardrobe was up, it does look really nice however definitely not worth the hassle. Should have shopped elsewhere and will not purchase furniture from here again.

So we have had them for about 18 months now and we brought 2, bunnies one is great but yesterday I couldn't open my doors so today we have tried to take them off and rehang them, thought we had done it only for me to try opening door and it has now broken off some of the mirror off. Really not happy at all. How do we go about getting a replacement as it is still within your guarantee?

I was so excited about receiving these, however the quality is so poor. Some parts are so heavy but the frame itself is flimsy. I have broken it trying to put it together, as the instructions are so hard to understand. And even just the frame took 4 hours to build. It has been 2 weeks and the wardrobe is still in pieces. I am unable to send it back. Poor quality, don't waste your time

This wardrobe was a HUGE disappointment doors are to heavy for the rubbish runners on the bottom which caused them to fall out of the runners and not function properly. very difficult to put up. And one of the hanging rails fell off didn't even need to breathe on it for this to happen would not recommend at all. Also the instructions were about as much use as a handbrake on a boat.

Back board was flimsy peeling away at edges aswell so it wouldn't fit together properly. I wasted so much money on this wardrobe to not be able put together as whole thing is flimsy but with heavy parts making it almost impossible fit together can't put top of wardrobe on now to put the rest of it together without backboard going in so now useless to me. Don't waste your money!!!

Lovely wardrobe, and matching chest of drawers, in neutral shade. Wardrobe spacious hanging space on left side, with option for one or two hanging rails, and 4 deep spacious shelves on the right. Doors slide easily, and full length external mirrors are an advantage, and space saving. Well made and very heavy. Needs at least one strong person to assemble. Highly recommend.

Excellent once built. loads of room and a quality product. I would rate 5 stars but the instructions are in French and are not extensive enough with the diagrams, there were times we were trying to put parts together as per the diagram numbers but found we had connectors missing because the previous diagram did not instruct us to insert all connectors. Great product though.

The instructions were rubbish. In French not English. The pictures were not detailed enough. The stages for construction not clear. Especially about the different screw fixings for different parts. How to install the sliding mirror doors was very poor. We had to revisit the store to take pictures of their constructed wardrobe to even begin to understand how to ensemble it.

I would have given this wardrobe 5* but for two reasons. 1) The assembly instructions were not the clearest, mainly French and the drawings were somewhat confusing. 2) Whilst the structure of the carcass is good and it fits together well, with the doors sliding smoothly, I do have concerns that the plastic supports for the hanging rails don't look particularly sturdy.

Initially an excellent wardrobe with tonnes of space. After only 11 months the wood has warped due to the weight of the mirrors and caused the wardrobe to be stuck closed! If you want to be able to access your clothes, I wouldn't recommend this wardrobe. Only way I could get my clothes was to break the doors off. No reply from customer service either. Not worth 400!!

While the wardrobes are beautiful they were extremely difficult to build and we had many many issues with it. Despite being told by staff in store that the item is straightforward to build and should only take 'a few hours' in total it took around 10 hours and required 3 people to build due to the weight of the parts. Will not be buying from Benson for beds again.

Looks great , BUT leave yourselves plenty of time to erect. As others have said the instructions could be a lot better. Don't try and do it if you have time pressures on you. We brought 2 and the first took us 6 hours to put together, the second only 2 and a half (next day!) as we knew what we were doing by then. Be patient and allow yourself time is my message.

The wardrobe looks really good in general but it is horrendous to put together. The instructions are some of the worst ive ever seen past a certain point and they sometimes instruct in non logical way, and to make it worse they are entirely in french! The doors are hard to get on the runners. The quality of the material is very average, usual flatpacked quality.

Avoid,pile of rubbish,instructions in a foreign language,doors constantly falling off runners resulting in glass breaking,contacted customer services and was told my guarantee was exempt as we built wardrobe ourselves,when explained I was not given the option for someone to come and build for me,I was then told that's because they don't offer on this wardrobe

Had this wardrobe for about a year now, after not even a week the door keeps slipping out of the runner and I have to really push it back in (and the doors are so heavy) the rail keeps falling down so gonna have to either glue it or buy a new rail with metal rail holders. Although it looks beautiful it's actually a nightmare and wouldn't recommend buying it.

The worse wardrobe ever once you put them together you can't really take it apart and relocate it because of the poor Quality , the sliding doors come off the rail rolls continuously and the jam all the time which is affecting the mirror and the mirror is niw cracked , it says it comes with guarantee, I don't know how this gonna work . Don't waste your money

Poor instructions to fix wardrobe together, with many illustrations and instructions mainly in English and French. I would recommend two persons to for safety and practical ability sake. Defiantly consider asking a handyman to complete the assembling for you. However, when the wardrobe is complete, it is rather pleasing, and on balance worth the effort.

Stick to Ikea. These are a pain to build. Instructions in French and break after 2 months! Waste of time. No professional builder will touch these - I paid extra to help with assembly and now I have to dispose of these. What a waste of 1,000!! Customer service useless, no help whatsoever, am going down the legal route as sold unfit for purpose items!

I ordered 2 of the 153 size. We have lost bedrooms and they fit perfectly. Looks completely built in. Incredibly spacious and can fit 2 ikea fabric kelex boxes per shelf with space between. The interior is easily customisable, sad thing you would have to put source the any extras you want (I wanted an extra rail - it already comes with 2)

For the price, this is a great wardrobe. Very sturdy and holds loads. It's exactly what I was after. If there was any kind of niggle, I'd say that the look of the doors and surround of the doors from very close up look a little cheap. From a few steps away it doesn't. But I believe for the price paid, it's a great wardrobe. Can't complain.

It took us ages to put up and we made mistakes along the way too. its very difficult following their instructions and being in French didn't help either. My advice is simply don't buy it unless you have someone to put it together for you. Its great when its up but we wouldn't have bought it had we fully realised the difficulty we would have

Steer well clear of these wardrobes. They are built to such poor quality. Assembling it is basically impossible. The wood splinters and chips way too easily. The instructions are poorly written and the diagrams are just as bad. Avoid these at all cost. You can get better wardrobes in IKEA! A total waste of money. Feel like I've been robbed.

Horrible , dont bother buying , came in french instructions and doesnt tell u what to do , got sent the wrong metal pieces so had to drill my own , it says 5 year guarantee and they sent be a cracked door and i only realised a few weeks aftet and they said i went past the 30 day period to get a replacement, never buying from here again

Great product, very sturdy and very heavy. We are really pleased with it. The instructions however are poor, we have bought 4 of these wardrobes now for various family houses and we still struggle to get them built up in a decent time. There needs to be better instructions, ideally a step by step video on YouTube would help everyone.

I would have given the product 5 stars but the instructions to put the wardrobe together were in French and very difficult to follow. It took nearly 2 days to put the wardrobe together with help from my daughter working out the instructions. Overall good product and would have given 5 stars if it wasn't for the instructions........

All of this range is horrendous, poorly made and cheap quality, only had the wardrobe and 2 chest of draws for a year. The mirror broke within a few weeks due to the doors being far to heavy and keep falling off the sliding rails, doors do not slide and keep coming off! The draws have collapsed and broke! complete waste of money!

Lovely sliding wardrobe... Very sturdy with loads and loads of room too. This has sorted out my storage problem. Fits perfectly right across the bedroom wall with the mirrors making the room look much bigger. Would definitely recommend to anybody if they are looking for a mirrored wardrobe this is the one for you. Best buy ever

Lovely wardrobe when eventually built. Had to pay a joiner to assemble, as impossible to build (as a couple). Joiner even struggled to assemble tbh, as pre drilled holes, a couple of mm out causes absolute havoc. No fixings for back boards, had to purchase extra fixings to keep them in place. Definitely overpriced for quality

Good quality product, substantial and looked good when built. Plenty of room for clothes storage etc, therefore fulfilled it's purpose extremely well. Sliding mirrored doors work very smoothly and are a good space saver. Only drawback was that instructions for construction were in French - luckily the diagrams made sense!

Disappointed to read so many poor reviews on the Bergan. I build them on a regular basis, so naturally I find them easy to build. It takes me 1 hour to put up a Bergan wardrobe, the recommended time is 3 hours. Invest in a professional and ease the pain and stress. I charge 100 for them. RPK Flatpack Services, Midlands.

The wardrobe is of good quality, and the step by step instructions are so easy to follow it made it enjoyable to put together. I love the way the doors slide so easily. I would definitely recommend this product to friends and family in fact I have and they are looking into buying one. Thank you Bensons for my wardrobe.

Had the wardrobe 1.5 years and its falling apart, Benson for Beds wont cover it under warranty and want 225 to replace the side & back panel and 4 shelves as its all vending and warping. Go buy one from Amazon as if the item is faulty they are more likely to honour warranty and not rip you off for replacement parts.

Awful wardrobe cheap quality the doors are so heavy they keep falling off and getting stuck causing the glass to break off the back of the wardrobe is flimsy and cheap and keeps coming out the back the hangers inside don't stay up only held on by cheap plastic holders that come out of the holes constantly falls down

Hi there, we were very excited to receive this and waited weeks but I'm sorry to say and feel bad writing this but it was very hard to put together because of the French instructions not English? And it's just not very good.. it feels flimsy I wanted a strong piece of furniture I definitely would not buy it again.

Love it beautiful and very spacious can't comment on the assembly as I didn't have problem as salesman had provided us with someone to fix it who done it for a very good price would recommend getting someone to put it up if you have little prior DIY SKILLS as it's a long process also instructions are in French.

Horrible experience. Poor quality and irresponsible Company. The mirror was broken as I just opened the door. So dangerous for your purchase especially for the children. The five-years warranty? Cheating, as I just bought for one month and assembled by few days. Also no warranty. Poor for this Bensons for Bed.

The wardrobe is a lovely addition to our daughter's bedroom. There is plenty of hanging space as well as deep shelving on the other side. Good quality. The only downside are the awful instructions. However husband and son managed to work them out. Even the staff member in store agreed they aren't the best.

After purchasing a 3 door Bergen wardrobe for our bedroom, which we were very pleased with, we decided to purchase a 2 door Bergen for our guest bedroom. Both wardrobes look great and were good value for money. They look like fitted wardrobes, but with the added bonus that they can be moved if needed.

poor quality cheap materials wardrobe and Really hard to build up. I bought it a year ago now slide door is loose I'm scared of using the wardrobe because door looks like will fall anytime. If I give it this to someone even for free once it dismantle, it will become rubbish. Don't waste your money

If only I had received it I could write a review. Currently floating in the void that is not received product and trying to cancel my order. Ordered in June, wardrobe due yesterday, now delayed for another month - trying to cancel order so I can shop someone else and hopefully get a better service.

Instructions are terrible. They are 99% in french. Towards the end they just have pictures which don't actually match up to what needs to be done. If you followed the very unclear instructions the screws would go into nothing. On the other hand, I'm sure when we've got the lot up it'll look lovely

You need to be a competent person to build this as instructions are in French and the diagrams not very clear also don't expect to be able to build on your own it's heavy and when it says it requires two people there's a the reason good solid wardrobe when finished very pleased with how it looks

Found the quality of the wardrobe excellent for the money, the only issues being the assembly and the included instructions which may have well been in Chinese. It took a competent expert in flat pack construction all day and you definitely need two people for the door placement as very heavy.

Looks great. Instructions were in French with supporting pictures which weren't easy to interpret. Stated it would take 3.5 hours to construct but took two of us more than twice that! It was very heavy but that's quality. Now it is built it looks great and my daughter is thrilled with it.

I'm absolutely in love with the elegant design of my new wardrobe. It is spacious and sturdy enough just as I was hoping. Thanks to my sister in law and dad's help in assembling it though cause it was a real brain challenge in understanding how all the pieces and small parts needed to be.

So happy with this wardrobe,,, stunning the staff in the Shrewsbury store are amazing highly recommend please buy from this company as soon as possible many on line !!! As companies and had sometimes to make any online discussions,,,, the best I have make to date or would not recommend