"The delivery was fine, although the delivery men would have preferred to know we were at the top floor with no lift and no direct parking. We asked in the shop at the time of order and they said this info was not needed. But it would have been good for the delivery team to know in advance so that they could have planned a 3rd person. I love the storage space, it is huge. I assembled the bed all by myself (a tiny 5 ft women).It took me about 5 hrs and was not all easy. At the start all was fine, but things got complicated when it came to the cylinder/piston stage and the metal bed frame. I followed the instructions but it was too hard for a 1 person job, so decided to remove all the slats, put the frame on the floor up side down and attach the cylinder to it that way. This way i could see the holes where screws had to fit in. Much easier. Them I face a big problem with the piston as I thought they did not work as they would not move. I carried on as per instructions (I found out after an online search that the cylinder instructions bit on my paper notice was wrong - wrong letter for tools and the pistons were pre-assembled up side down). So once the bed frame was fixed to the bed, I assembled the piston properly, put the slats back, then the mattress on and tried to close the bed. Big problem that I expected: it would not close. So I phoned the shop, they told me the pistons were probably fine but very hard for the first use and they needed breaking in. I had to pull very hard for the first time and then it would be fine. So I pulled with my whole 52 kg weigh, as hard as I could (they assured me if I damaged the bed because of trying to hard they would send a replacement). And after a big effort, it finally work to my great release. So I am super happy with my new bed, it was just a bit frustrating that the piston instruction was wrong and a wrong pre-assembly of the piston and that there was no indication that you had to pull extremely hard for the first use. This is the reason for grading it 4* and not 5."