I needed a straightforward bed frame in a hurry for a rented flat, where there had been an ottoman before but the lifting mechanism had not lasted. I wanted a simple bed that had nothing to go wrong, that would be made of good, natural materials and have room underneath for suitcases. (No need for drawers.) I searched online and Dreams seemed to have the fastest service (although not "next day" as I can get elsewhere if I buy just a mattress). I paid a little extra for Saturday delivery as it was urgent, and the difference was not much. I needed to supplement the online info with chats, but there was a friendly attendant always ready to answer who was informed, or who found out the info she didn't know. A huge advantage of Dreams is that they will take away the old bed at a fraction of what you would pay anyone else, so this was the principal reason I bought from Dreams. I opted for assembly by the delivery men and am glad I did so. I chose sprung slats because the chatline person said they were stronger as well as more comfortable. (I did not find this info online.) What remains to be seen is how the sprung slats last: they are attached at the ends by the same kind of plastic holders that broke after only a few years on my previous ottoman, so I shall have to see. Meanwhile, I am delighted with the bed frame, which looks great, with its natural wood.