From the moment we walked in to the Lakeside store, we were impressed! David, the assistant, wasn't pushy, he gave us a few minutes, introduced himself, explained a few details and said, if you any help, please ask. We did have questions which were answered clearly and in detail. The bed was chosen, the deal was done and the bed was delivered on the day we moved in as promised! The delivery men were swift, efficient and very pleasant! As for bed, WOW! I am sleeping so well! It is so so comfy! Thank you Dreams! Rob and Maria, Sidcup.