If this review was written after six months of use, I would have probably given it 5 stars.
The Milford looked like a quality mattress, well made, and of course carried the Hypnos name and a 10 year warranty.
The buying experience was more than acceptable, with the Dreams staff proving to be pleasant, knowledgeable, and efficient.
However the mattress is now 3 years old, still looks like new with the exception of two depressions, one either side of the centre line.
It has also become really uncomfortable to the point of causing backache and sore shoulders after a night of so called 'sleep'.
I will quantify, it is like sleeping in a pair of hammocks.
We have had an inspection of the mattress carried out via Dreams, which resulted in the opinion, that the wear was settlement, and acceptable for a mattress of its age.
I am sorry but for a mattress of 3 years old, which carries a so called 10 year warranty, I would have not expected wear to this degree, and would certainly have expected greater support and service from both Dreams and Hypnos.
I consider our Hypnos Milford mattress very poor value for money.