This is our second memory form mattress from Dreams, our first mattress gave us many years of comfortable sleep, we were hoping to buy the same type, unfortunately that style of mattress had stopped being manufactured some years before, however the assistant was very knowledgeable and was able to show us a very similar mattress to our previous one plus some others, we soon chose the new mattress, a delivery date was set, we paid and was on our way. We received regular email updates regarding the delivery and when delivery day arrived, a phone call was received giving us a two hour delivery time, the delivery men removed their shoes before entering the house, they were very polite and helpful, all this had been explained by the assistant in the shop. Well pleased.