Many, many, years ago, we purchased a Slumberland mattress and divan from Dreams in Reading and it gave us faultless service throughout. We recently decided to purchase a mattress of similar design, but how things have moved on since our last purchase.
We were certainly impressed with our initial purchase from Dreams and thats why we decided to visit Dreams in Reading again and were greeted by Jenny who was friendly and professional, but not intrusive, (as can be the case in certain sales type situations, experienced in other stores over the years). Jenny understood the situation and was spot on, professionally and friendly and I knew within a few minutes that we were probably going to purchase from her.
Once she understood our needs, she explained that Dreams had this in store computer operated bed, which she encouraged us to lay on (after putting a paper sheet on top of the bed, to ensure and maintain cleanliness, (which is so important with the Covid situation) which in a few minutes, gave information as to probably the type of mattress we should be considering as a couple. After further information, we narrowed our decision down to two mattresses and then eventually the one we decided to purchase.
We ended up purchasing a Somerton 1200 pocket sprung mattress featuring Dunlopillo latex, which is exclusive to Dreams and which was also an easy, no turn mattress!!!
Delivery was quoted as one week and within a two hour window on the said day. It did get delivered on the agreed day i and at the steed arrival time. We were also amazed how professionally the delivery people were and also how helpful they were in keeping us informed as to what time they would arrive etc.
Dreams provided a first class service from the moment we walked into the store, right through to the mattress was delivered and the old one removed.
Top marks to Dreams and to their staff for a truly pleasant meeting including the delivery team.
And now after 3 weeks of using our new mattress, we know we made the right choice. Thank you to Dreams for a very Special and Satisfying Experience.