I bought the item a month ago, it took about 15 days to arrive ( what I think was a bit long but its it's ok, sometimes the production takes more time than we wanted). The bed is easily assembled, what puts off the need of a person assembling it for you.
I've purchased the brown mocha color, the color would match with other furniture and also it hides eventual stains of caused with the time (take that in consideration when buying: darker colours are always better than lighter when close to the floor).
The height of the bed is something that might scare some people but is definitely a good thing, the lower the bed the closer to the floor, for people with allergies "the higher the better" is a truth. Also for elderly people or people with some mobility problems ( or just normal people after a couple of pints on the might before) higher beds makes it easier to get out of it and also to lay on it.
The fabric seems a bit fragile but it's not a thing that will be under friction so it does last for a while. Just on the drawers that I believe could be another material or at least reinforced somehow.
Regarding the drawers they are nice and aligned with the bed surface, avoiding the rush of stepping on by mistake (and breaking by mistake too). It does slides smoothly although the interior sides could be a bit higher, increasing the volume capacity of it. The fact of having two on the same side makes it easier to use it in a corner without loosing any drawer.
It is easy to move it since it doesn't weight much, the use of pinus makes it lighter and the structure frame is set in a way that takes advantage of pinus, without look fragile as the majority of minus bedframes. The castors are also a good thing since makes it really easier to me pushed/pulled to a different position or room.
Regarding the company, I have no complaints at all nor about the customer service nor about the delivery team. Just remember that it was my experience and might be different according to different teams/customer assistant.
I definitely recommend this item if you want something on this range of price and some quality associated. If you are not sure don't buy it online, call them tell them your concerns and if you still not sure I believe they might have physical stores where you can see . A good service is also related to you awareness of the product/service.