I was sceptical about ordering this as it seemed too good to be true for the price and the thickness, but it looks exactly the same as the online photos. I love that it has the pillow top and natural fillings such as wool, as memory foam can get hot. I also like that it has 5 years guarantee as opposed to some that only had 1 year! And it's made in the UK. This mattress is very heavy and doesnt come rolled up, so be prepared to have a helper to get it up the stairs (me and hubby managed between us). The mattress is very firm, but not uncomfortably so, the pillow top softens it enough. We no longer wake up with aches. Our last mattress was medium and memory foam with aloe vera gel top but we always woke up a bit achy. This one is so much better. It's also very high off our divan base, hubby is 6ft and can sit on the side without touching the floor!
I researched loads of different mattresses for my price range (around 200-250) and this was the best. I got it for 269 and it's worth every penny. I highly recommend it.