Igel vs Hyde-And-Sleep Mattresses

TL;DR - amazing selection for testing at Northwich, 1st class staff and service, and the delivery team and experience was incredible. Amazing bed testing experience - my partner and I, with a 3yro and a 5yro spent at least 3 hours in the store testing everything and homing in on the mattress for us. The staff greeted us and asked what we were looking to do, and were totally fine with me asking for no help unless we found something (my previous experience at other companies meant I was not hopeful.). They understood, and this was the first place where they just said "Well, you can't test a bed without a pillow!" and gave us a Tempura pillow each for the afternoon! My approach to testing was risky - find a firmness we both liked to start with, and then test everything in that category and don't look at the price! Well, doing that kept me at the iGel 2050i, I nearly fell asleep in the store! This tech and construction was clearly for us the most comfortable in the store. The 3yro and 5yro thoroughly tested the bunk beds, and ran around everywhere, the store staff understood we needed to test and didn't mind the chaos the little ones were causing. Amazing experience at the Northwich store. The sales staff then appeared and checked in when it was clear we'd just stopped really testing and actually encouraged us to test exactly as we sleep, which was really nice to have that encouragement to be at ease lying down with your loved one in a shop! So I disappointed the staff and said I'd think about it. Honestly the mattress was nearly double what I'd put in mind, but the comfort was amazing in the shop. We got home and lay on the old mattress. It was a disappointment. I went back the following day before an offer ended and made the purchase, with delivery about 6 days later. Come the day before a delivery day, a text with a 2 hour time slot,. The day of the delivery, Ben in the van called and said they were 30mins away, which they were. You could also track their location online. Van arrived, the guys jumped out, I asked if they wanted any help, which they didn't and then they got the mattress through an impossibly small staircase within 15mins. I actually thought before delivery it wouldn't go and I'd have to take the handrail off, but there was no stopping the team - looked at the route, and just did it. Ben said when we got back down I'm actually proud of that one!". It was a tight fit, but the team didn't even think of not trying, just incredible. So here we are now, a few weeks after delivery, and I can honestly say the 2050i is an incredible mattress, the comfort and sleep we are getting now is seriously unimaginably better than before. Any regrets? That I didn't spend more time on the 3000i... by the time I got to that, I'd looked at the price of the 2050i and I think I'd probably tapped out on price. Next time...

We decided to wait a short while before leaving a review so we can comment on both the service and the product, so we will start with the product. Pre sales: We walked into the branch in Congleton and Martin was the salesman who we met. Very professional, listened to us and made recommendations based on what answers we gave him. (always a great start) Once we were confident on our selection, we got a quote. Again we went through all the options, once we added on what we wanted, Martin went through some offers on the extras which were good value based on what we were buying anyway. (such as protectors) Once everything was priced and finalised, we got a formal quote and gave it an hour to 'wait'. Went back, paid and felt happy with the purchase based on the product we tested and the sales approach. From firmness rating to technical specification of the materials, it helped us make an informed decision based on no. of springs, gel layers etc. and focus on what was more of a priority for us. We met Darrell later once we paid and couldn't rate this store any better. It's clear both individuals have a very natirual and consultative selling style, selling based on matching a product to people. Should the product live up to its claims, we will be OK! Delivery: Received multiple emails and texts with our delivery date, reminders and time updates. It arrived in time. Our delivery team was Mark and Linv. These guys were amazing. Took the mattress where we wanted it with no problem, both courteous and respectful to our property, best heavy goods courriers we have had. Product: We purchase the igel 2050i and will address initially it was very firm, more than what we expected, but to be expected with a new unit. After a couple of weeks of use and turning the mattress as per the care guidelines, it loosened off a bit and is now more like what we tested in store. There was a smell to the mattress initially, but it dissipated after about 2-3 days. 4 weeks later and the mattress is excellent. Can offer nothing but thanks to the Congleton branch and the delivery team. It honestly was great to see a full complement of people having pride in their jobs. We walked into this store with the money ready to buy what we wanted, but was fully expecting to be let down... But we're glad to be proved wrong! Pre-sales - 10/10 Sales support - 10/10 Delivery - 10/10 Product - 10/10 Not sure if it's too early to comment on the mattress, but so far it's settled as expected and seems like excellent quality. From a after sales perspective, we feel confident if there is an issue, that the team will support us.

Mattress is very good. However, I purchased a Mattress Protector Perfect Partner' designed to compliment this mattress and upon opening it it said it was not to be used with an electric blanket. As I use an electric blanket all winter, it means this product (which cost 54.99) is useless for me. I would point out that this warning is on a label on the protector and nowhere on the packaging did it show this warning. I took it back to the shop but was told they could not refund or exchange for a diffent protector, because I had opened it. I explained that I had opened it in good faith, never expecting to see that warning. The Salesman rang a Manager in another store and the confirmed that because I had opened it, it could not be returned. The Salesman also rang Bensons Customer services, who said the same. I rang Customer Service myself and got absolutely nowhere. I was told by the person I spoke to that I could not speak to anyone in a higher position than him, as apparently that person does not exist! So, I have a 54.99 Mattress Protector, which is just about to go in the bin. I am shocked by Bensons after sale service. Whilst purchasing the bed and the mattress everyone was very pleasant and efficient. I suppose that is because I was spending 2000+ I have 60 days to return the bed if I don't like it. I am tempted to because of the incident with the mattress protector.

Happy with my purchase but quite expensive even on a discount deal. I am a very warm person even in winter. Needed a new mattress anyway and wanted one that would keep me cool. Have slept much better on this one than my old (also expensive) one. But consistently good sleep is worth the money. I have noticed the cooling effect, especially in the recent heatwave. I've slept without any duvet and been the perfect temperature. If it does warm up a little under my body, I simply move .... even if I move my arm to a new part, it's noticeably cooler. The only problem now is that none of my mattress protectors or fitted sheets will stay on at each corner because the mattress is much deeper than my previous one so I'll have to invest in deeper ones. Also have to say I was very happy with Benson's service from start to finish. From the salesguy and other staff in store (Bournemouth, Mallard Road) to the delivery guys ... all really couteous, helpful and cheerful. Able to answer all my questions and give advice. For this reason I've always bought my beds and mattresses from Bensons. Trustworthy and reliable. Credit where it's due so well done guys.

Very disappointed in the sales talk used to make us purchase the mattress protector. This is sold to apparently cover us for accidents.? The lady who sold us the mattress which was 1400 looked uncomfortable talking us through the mattress cover.. I kept asking questions. If the mattress needs a protector for insurance it should be complimentary. This product makes the mattress hot and sweaty as it is made of cheap plastic. It's not fit for purpose in my opinion. After four nights with it on we finally worked out we were so hot because the plastic used was similar to hospital beds and we were practically cooking. Clearly all mattresses are personal different for the individual. So some our breathable hot or cooling etc. what's the point of making us purchase a cover plastic cheap though 34.99 is very expensive. This totally defeats the object of a breathable cooling mattress. Personally feel like we have been conned. If we had not worked out the cover was the problem, we would have demanded a refund for the mattress. So not the experience we were hoping for. The lady who served us was very helpful until the sales push!!!

I went into the Durham Dreams store to select a quality matress for my new built property. Once I told the store lady that my budget was around 700-1000 pounds for a matress, she took me to a section where they had the next generation memory foam mattresses. One matress was firm and the other one was very firm. I tried both and I felt that the firm matress was slightly soft to me. So I selected the very firm one. Mind you, I had been renting previously and all of the matresses that the landlords put in their houses were criminally bad and soft. My back would sink and hurt all the time and it was hard to get deep sleep. Unlike the terrible matresses that I had always slept in previously, these two memory foam matresses felt amazing. But I decided to go with the very firm one to counteract the horrors of sleeping in super soft matresses. The first two nights that I slept on my new very firm matress, I found it too stiff for my back. No surprise! I even thought that I made a wrong decision by picking the very firm option, when I should have selected the firm option. However, the company told me that you must try the matress for at least 30 days as your body adapts to the matress and viceversa. Indeed! Within 3-4 days I was sleeping like a KING! The matress no longer felt crazy firm. It just felt firm and insanely comfortable. Falling asleep became so much easier than ever before but the most amazing thing is that once you catch the deep sleep here, you are stuck in it. Before (when renting), I would wake up easily, and now I can constantly sleep deeply and feel very rested. To conclude, this matress has drastically improved my quality of life.

I am 37 and suffer with chronic pain conditions including a spinal injury, severe fibromyalgia throughout my body and arthritis in some parts. I knew I wanted a sprung mattress with memory foam, firm support and none of those uncomfortable buttons all over the top and had ordered 2 mattresses online that claimed to have the features I wanted but in real life they didn't do the job so I decided I needed to actually lie on a mattress before spending any money. The tester bed in Dreams Stafford gave a result which completely matched my own perceived requirements for comfort. This Hyde and Sleep Raspberry mattress was on the list of recommendations, within the price I deemed reasonable for my requirements given my disabilities and the inevitable extra time I have to spend in bed. After testing a few others I kept coming back to this one. I am delighted with my purchase, it took a few nights for my body to adjust, having slept on inadequate mattresses for over a year. My back stopped feeling tender in some places and the memory foam is noticeably quicker to return from the shape and weight of my body when I get out of bed. I love it, it is everything I had in my mind that I wanted, the additional guarantee and insurance offered in store was a no brainer. I can thoroughly recommend this mattress if you are looking for firm with no buttons, and especially if you are disabled due to pain in multiple regions of your body.

My girlfriend and I brought ourselves a new mattress as our Christmas present to each other. Previously, we had quite an old sprung mattress and I was sleeping intermittently for about half an hour at a time. We went on the Sleep Match, which was brilliant, as it took into consideration my rugby injuries and "additional" weight. This matched up our support needs and Bev, the sales lady showed us which mattresses matched our needs. We were expecting to be shown the most expensive in the range, but no, we were given a choice of reasonably priced mattresses with varying firm/softness. We chose the raspberry as it was exactly what we needed and were able to take it home that day. Bev was excellent and looked after us really well. You have customers for life because of her! The sleep is excellent and I now sleep through the night with no discomfort and without waking. The mattress is incredibly comfortable and I couldn't recommend it enough.

I initially loved this pillow. However, it does go very flat, very quickly. The cool side is amazing for those of us who are of a certain age and suffer the hot flushes in the night. The opposite side is lovely and soft but too warm for me. I love the way the pillow scrunches up under my neck. The only issue for me is that it does need to be constantly 'plumped' and does not keep its shape. I have reverted back to my Tempur Original pillow which is very comfortable but does not stay cool like this one. Note to the designers of this pillow "if this pillow can be made to keep its shape better it will be perfect". I have bought many many pillows trying to find ones that suit me best and this rates as 9/10 and would be 10/10 if it did not go flat. For those of you looking for a cool pillow - it is perfect.

We have had the bed for a three weeks and so far it is very comfortable and no problems so far the only issue we had which the company have been superb was when un wrapping the bed the mattress had a spit in it I think it was accidentally done by the guys and within half hour I had a call and the brand new bed is being delivered tomorrow so no complaints there we used the bed simulator in store and this type of bed was recommended and I have to say we are sleeping very well on it getting off the sides don't seem as stable so we never try to sit on the edge but in fairness you shouldn't do this anyway but the whole process was excellent the salesman was superb and gave us really good advice and we are very happy so far like a say it's only been a few weeks but really am very happy with the mattress.