Emma Original Mattress Rated 4/5 based on 7 customer reviews
Emma Original Mattress

Emma Original Mattress

£449.00
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Emma Original Mattress Review

Today we are looking at one of the more popular mattresses on the market, and one that we’ve been working our way toward reviewing, the Emma Original Mattress.

With stress from work from home balances and COVID-19 taking its toll on our mental health, a strong night’s sleep can do wonders, after all, an extra hour in bed can make you both happier and more content.

The Emma Medium Firm Mattress is a bed in a box, something which is fairly new to the industry, only really gaining a strong foothold in the market as late as 2016 with the likes of Eve and Casper, both largely scaling back in the UK market and instead replaced with Emma and Nectar.

What you are really here to know though, is this mattress right for you?

Let’s dive in.

What Makes The Emma Mattress Great?

There are some top features that make the Emma mattress stand out from the crowd, after all, you don’t get to 20,000 5 star reviews on Trustpilot without having something new and original to shout about.

So when it comes to buying an Emma Mattress the standout features that you get which may be different to a conventional mattress purchase are:

  • 200 Day Trial Period
  • Money Back Guarantee
  • UK Crafted
  • Bestseller
  • 100% Vegan
  • Free Delivery and Returns

Normally within the mattress industry you have distance selling regulations giving you a 14 day return period, however, one of the main stipulations of this return means that the product must be in the same condition as it was received, i.e it must not have been used and slept on.

This represents a massive problem for traditional retail mattress shoppers, who cannot try before they buy and are left with a mattress they can’t return and can’t get a good nights sleep on.

Fortunately Emma have avoided this pitfall and offer their consumers (you) a free delivery and seamless return procedure if you do not like the product. That alone sort of makes the rest of the review largely pointless, just try the mattress and if you don’t like it you incur zero out-of-pocket charges. It’s a massive win and a huge step forward for a fairly ancient industry that hasn’t had a good kick up its backside in decades.

200 Day Trial Period

With a 200 day trial period, the free returns we mention above don’t just last for the initial period, you get 200 days to work out whether your new sleep experience is living up to the cost. That’s a 200 night trial to get used to and bed-in the new mattress without having to worry about any financial penalty.

Money Back Guarantee

Not to repeat over the same ground, but that 200 day trial period and free returns is paired with a money back guarantee. If you don’t like the product, Emma will organise a free collection and take the product away, refunding you in the process and ensuring that you have no out of pocket expenses.

UK Crafted

The Emma Original Mattress is crafted in-house by a team of experts with a massive degree of knowledge around the industry to ensure you get the absolute best sleep experience. This product is sure to give you a restful and energising sleep that is crafted using UK craftsmanship and components.

Bestseller

This memory foam mattress from Emma is one of a small handful of products sold by Emma. This reduced range and line-up ensures that each mattress undergoes rigorous testing before going to market to help ensure it encapsulates the needs of all users, regardless of their firmness preference.

100% Vegan

In a constantly evolving world where people are increasingly striving to protect the environment and conservation, vegan products are becoming increasingly popular and we have been assured from Emma themselves that the product contains no animal based materials.

The Composition Of The Emma Original Mattress

The original mattress from Emma is a roll-up bed in a box affair that is composed of luxurious fillings that make up the comfort layer and support layer. These fillings lay on top of each other and have different properties making them ideal for both support and comfort.

Primary Comfort Layer – Airgocell Foam (30mm)

This layer sits at the top and is what makes your mattress soft and with a luxurious feel. The comfort layer utilises Airgocell foam which is one of the latest innovations in the industry and breaks the mold away from traditional memory foam being used as a primary comfort layer.

The benefits of Airgocell are multiple, namely you are getting many of the typical benefits of memory foam with less of the downsides in the foam of breathability, motion transfer and pressure relief, particularly in areas that have deep pressure points like hips and shoulders (particularly for side sleepers).

Secondary Comfort Layer – Viscoelastic Memory Foam (30mm)

Other reviews typically refer to this as a core, however, this isn’t actually the case and miss-understands some of the main concepts surrounding mattress production. Rather, this is a secondary comfort layer which is composed of another 30mm sheet, this time of viscoelastic memory foam.

The reason for the two different layers is that memory foam has many pros, but one of its core complains relates to that airflow and breathability. When it comes to breathability, you do not want a top layer to not be breathable, it causes the sleeper to get too hot, too quickly and start sweating.

In the summer you end up too hot and in winter you end up feeling restricted from some of the movement issues caused by memory foam. That’s not to neglect it’s many positives however, that springy NASA created bounce back motion is incredibly comfortable and pressure relieving. By combining it with a primary comfort layer of airgocell, Emma ensures that you get the best of both worlds.

Primary Support Layer – HRX Polyfoam (190mm)

HRX polyfoam is ultimately cold foam with an average density of 57 kg/m³, it offer a a relatively firm support layer that will contour to your body and offer adequate and measured support but does not posses any of the rebound properties of memory foam. That said, it doesn’t need to, that’s what the comfort layers above are for.

All we need the primary support layer to do is what it says on the tin, offer decent and well-rounded support to protect your back and neck while you sleep, regardless of your sleeping position. What makes cold foam supports great is their long lasting support paired with great breathability meaning your mattress will hold less moisture and increase airflow while you sleep, this keeps you cool in the summer and ensures that the memory foam layers do not cause too much heat retention.

How Is The Emma Original Mattress Made?

The manufacturing process is UK driven, providing jobs for hundreds of people across the UK and acting as a beacon of British Standards, confirming to all relevant marks and regulations that go into ensuring a safe, homegrown product.

The video above was provided by Emma, demonstrating the build operation and the amount of work that goes into ensuring a good night’s sleep. The boxed mattress nature of this HRX foam product is an interesting journey from start to finish. What’s more, before the mattress makes it’s way to your door, it first is backed by an in-house testing facility that combines human test elements along with high tech machinery, all with the same singular purpose of ensuring the best nights sleep.

The Testing Process At The Emma Factory

Building a mattress with mass market broad suitability doesn’t just happen, in fact, it can be extremely difficult. How do you cater to those that like individual firmnesses and comfort? The answer comes down to science, more than that, a key testing process to ensure that each mattress conforms to very specific specifications that do not dip or vary over batches. Much like a McDonalds Cheeseburger, each one should ultimately be the same, offering the same experience regardless of when you eat it. This is the same, but for sleep. The tools Emma utilise come in the form of two primary levers, these are Motion Isolation Tests and Durability Tests.

Motion Isolation Tests

The Motion Isolation test is carried out to help ensure there is no roll-together within the design. This is important because partner disturbance in the night can greatly effect REM sleep and recent studies have shown that it can be the primary cause for partner unhappiness within a relationship. These isolation tests are carried out ensuring you both have your own sides and are free to move around and jump about, all without causing any disturbance to your partner.

Durability Tests

Durability is extremely important for the team at Emma. After all, they offer a 10-year guarantee and so if they get durability wrong it offers means huge payouts and negative feedback for a decade, enough to bankrupt even the strongest of companies. As such, the team have numerous tests to ensure that everything from the mattress core, through to the mattress cover, all meet beyond customer expectations. The key really is to over deliver on every promise the product makes and so far, at least as far as Trustpilot is concerned, they’re nailing it.

What Is The Emma Mattress Cover Made From?

We covered the comfort layers and all of their great benefits along with the HRX foam support layer, but that’s not all that goes into the mattress, the cover is also extremely important as it needs to be both extremely durable while still being soft and luxurious. Fortunately this is one area where the Emma Mattress does not disappoint. This elegantly designed cover features a micro fine-meshed top cover that is both breathable and clean is merged with polyester fibres to better regulate temperature.

Apart from the non slip fabric and breathable mesh, there is one more key component that the mattress cover absolutely nails and is so often forgotten with other mattress manufacturers, that’s handles.

You would be forgiven for overlooking it, who care’s about handles? Here’s the thing though, quality mattresses can be quite weighty, good quality components in the sleep world are rarely light and having to rotate and flip a mattress to ensure decent settlement of materials over time can become a massive pain very quickly without appropriate turning handles.

Fortunately the Emma knocks this out of the park with multiple lift points that are strong and integrated into the mattress and it’s cover.

One added benefit that this mattress has over other mattresses at its price point is that the cover is actually removable, so you can machine wash the cover in the event of stains, hygiene and freshness. What’s more, you can actually purchase a replacement cover in the event you damage your existing one, helping to further increase the lifespan of the product.

The cover itself is both soft and comfortable while also being durable enough to prevent damage over time, however, we do still recommend a mattress protector or mattress cover for that additional protection for further longevity of your foam mattress.

How Firm Is The Emma Original Mattress?

The Emma mattress is officially rated as a medium-firmness tension, meaning that it is a little firmer than average. In our own experience however, we found the Emma to be a little softer, coming in at a medium firmness. What’s great about this however is that medium is typically regarded as the one-size-fits-all goldilocks of mattress firmness due to it’s ability to appease all users in softness while ensuring decent spinal alignment for the sleeper.

For those that have trouble sleeping, this memory foam mattress from Emma has hit the sweet spot in its tension that gives both side sleepers, stomach sleepers and even back sleepers getting a fair degree of comfort.

Adjusting The Firmness With Free Comfort Layers

For those looking for a firmer mattress while looking to avoid the need for an additional mattress topper with which to adjust the firmness, Emma has a solution in the form of extra layers. We mentioned previously about the cover and how it unzips and is removable, it also allows for you to add additional layers. One slightly less well-known part of the customer service provided with the mattress is that you can obtain a free additional layer that slips right under the cover, either increasing the firmness or softening it.

To obtain a free foam layer, contact Emma senior support team at [email protected]

What Does It Feel Like Sleeping On An Emma Original Mattress?

You don’t need a pocket spring mattress to get a good nights sleep thanks to the luxurious vegan friendly materials that make up the Emma. After trialing this mattress for a few weeks we’ve found the mattress to be luxuriously soft while still managing to offer full body contouring support.

The airgocell and visco elastic memory foam layers both work hand in hand to offer a breathable and moulded top layer that has a reassuring spring-back rebound affect that is both comfortable and soft.

When it comes to the cold foam base layer, it offers great body contouring and is thick enough to be reassuring for many years to come while still being slim enough to support standard sheets, ensuring all of your current bedding does not need to be refreshed at the same time.

The combination foam combined with medium firmness support layer work together to keep your spine in alignment, making this mattress the ideal choice for those looking for something with orthopaedic support to aid in reducing back pain.

Is It Good For Side Sleepers?

When it comes to determining suitability for side sleepers, the main characteristic for suitability surrounds the tension. What makes this so suitable is its medium tension which means that your shoulder and hips, both of which tend to stick out while sleeping on your side, are able to sink into the mattress rather than sit on top and result in body contortion. Combine the tension with the soft top foam layers and you have a very comfortable side sleeper mattress that will give fantastic sleep for years to come.

Is It Good For Bad Backs?

We typically find that a medium tension tends to be more ideal to offer orthopaedic support. This is despite many blanket recommending firm mattresses to aid in back support. The reason for this is that an amount of sinkage (but not too much), can help aid in offering the support necessary while allowing each part of your neck and spine to be in contact with the layers in the mattress.

Additionally, the Emma’s ability to mold to the body and offer distinguished pressure relieving qualities, the memory foam layer and airgocell could be the ideal choice for back pain relief. The extra firmness offered by the HRX polyfoam base layer in the Emma is well suited to offer pressure relief in the spine and neck as both the support layer and comfort layer worked together to create a soft top with firmer bottom, allowing your body to sink to a point before offering more rigid support to protect key areas.

For those that do require additional firmness from the mattress, the type of bed frame you buy can make a difference. This is due to the different type of slats and bed base, all of which impact the support layer, making it softer or firmer depending on the frame type chosen.

What Bed Sizes Does The Emma Mattress Come In?

The most important decision you make is around selecting the correct mattress size. You will normally find that your existing bed frame will be what dictates your new mattress size, however if you have the space and are looking to upgrade your bed frame at the same time as your old mattress, you can always go for a larger bed size. We find the King size to be more comfortable than the double mattress for couples who are looking for a bit more space to starfish and spread out a little bit.

Fortunately Emma has all common sizes available. That means single, double, king and super king sizes are all available.

Are Emma Mattresses Worth The Money?

Yes. We’ve had a while now to demo the Emma Original and it is the best mattress you can buy right now. The comfort is unbelievable, offering a great deal of support regardless of which sleeping position you choose. This makes it ideal for those who find themselves a bit restless during the night who tend to move around. The Emma is also considered quite low maintenance as far as mattresses go as it does not need to be flipped (we still advise rotating to extend lifespan) saving on convenience.

Ultimately the Emma offers you a competitively priced mattress with additional firmness options available in a neat and convenient package. If you need to return it, there are simple measures in place should you not be completely satisfied. We love it though and can genuinely recommend it, so much so that we’ve given it our best all-rounder mattress award for 2021.

Reasons to Buy


Reasons to Avoid


Becky
Reviews

What Makes The Emma Original Mattress Great?

Temperature-regulating top cover

One of the biggest complaints that we hear from customers of many popular mattresses is around temperature regulation. Other mattresses don't get the balance right leaving you too hot or too cold due to a lack of breathability. Thankfully this one get's it right, giving you a temperature regulating cover that works side by side with the materials on the inside to enhance breathability and ensure a great all-season mattress that doesn't get too hot, nor too cold.

Ultra-breathable Airgocell® memory foam

Airgocell® memory foam is a unique adaption on traditional memory foam and is exclusive to Emma Sleep. The properties of this material perform closer to that of gel rather than that of traditional memory foam. The net benefit of this is that the Airgocell is that is has an air percentage of around 50% making it more breathable and creating less heat than its counterpart thanks to the open-pored nature of it. This in turn helps you sleep better and avoids you getting too warm. Gel has been successfully utilised in other areas of the mattress industry with huge success.

Pressure-relieving visco-elastic memory foam

Visco-elastic memory foam is a synthetic substance developed by NASA originally with an aim to counteract the extreme forces that astronauts would face. A delightful benefit of memory foam is that is reacts warmly to body temperature and weight resulting in a body conforming foam that has proven over the last few decades to be an amazing comfort layer that produces an incredible nights sleep in a cocoon of comfort.

Supportive HRX cold foam

HRX stands for High Resiliency Extra and is the foundation and base layer from which the entire mattress sits. The layer is commonly referred to as a support layer and aims to provide opposing pressure that pushes and flexes against your body, contouring to each of your movements while helping to ensure your back and neck are properly aligned to best allow for the ultimate in pressure relief. the result is a super supportive layer that enhances rest and recovery regardless of whether you are a back sleeper or side sleeper.

UK’s most awarded mattress

The Emma received an impressive 11 awards in 2019 followed by an even more encouraging 15 through 2020. These awards are from respected institutions and do not hold bias. Its clear that people love this mattress and with thousands of happy customers to date there has never been a better time to start getting a great nights sleep.

Exceptional comfort and breathability

Breathability is important because otherwise there is too much heat buildup that would otherwise occur. The materials used will help create an all-season mattress that is not too hot in summer nor too cold in winter. The result is exceptional comfort that has you sleeping for longer and deeper allowing you to wake up refreshed ever day.

Zero motion transfer & uninterrupted sleep

One of the most telling indications of a quality mattress is around motion transfer. This is not particularly important if you sleep alone ,however, sleep with a partner and you will soon appreciate the zero motion transfer as this is what allows you both to have uninterrupted sleep. If one partner moves, tosses, turns, gets up or down, the energy in the mattress is immediately neutered and doesn't make its way over to your side. The result is a great nights sleep regardless of your partners problems.

For all body types and sleeping positions

The support tension offered within this mattress is considered the goldilocks layer making it largely suitable for those that are underweight, average-weight and overweight. Further to this, whether you are a back sleeper, side sleeper or front sleeper the foam layers work with your body as you sleep giving you the best of comfort and support.

Customer Reviews For The Emma Original Mattress

Based on 7 reviews
5
Amazing Nights Sleep

After purchase and having a nightmare with a different boxed mattress from a very well-known brand, I was really sceptical about all the positive reviews for this but really wanted to see if they were all the same.
I need not have feared. This is simply brilliant.
Excellent delivery from 2 John Lewis drivers who both wore masks and asked me to keep my lounge door closed. They called to say they were on their way so I had everything ready.
Yes the mattress needed airing for a few hours and what u found was that if you remove the top cover this helps the foam breathe. I washed the cover twice straight after each other and left the mattress overght with the window wide open in the bedroom.
The results were that within a few days the smell had completely gone and nothing was lingering. Yes put your nose to it and you could still smell bits but nothing like the other I had which smelt toxic.
The comfort is fantastic. If you sit on it you sink, especially perched on the edge but once laid flat on it your body is well supported with no bottom sag in the middle that I had from the previous one.
A few months in and I have to say this is the best mattress I have ever had. No dips, easy to change due to handles close to the 4 corners and very light.
The zipped top is great for removing and washing if needed.
John Lewis you have restored my faith in boxed mattresses after a terrible experience with another brand.
Stick with this one and you wont go wrong.
I use 2 firm down pillows with it and due to the softness of the mattress they have eased more giving a medium to firm response. With my previous mattress these pillows were far too hard so you may need to play with some pillows as they will feel different.

5
So glad i bought

I am soooooo glad that I bought this just before the Black Friday when it came back into stock. This bed is so comfortable! I have never had a memory foam mattress, only a mattress with springs. It sound strange but I cant believe how quiet it is! When my boyfriend moves around, I cant hear or feel anything! The mattress is currently on the floor as my new bed frame has not arrived yet and its still very comfortable. Its not too firm. I would definitely say its medium. I am thinking about getting the firm topper which is free. But will decide once frame arrives. The mattress is a lot lighter than my previous mattress which makes changing the sheet easier. And the delivery service was excellent. I received a text message with my 4 hour time slot. And it arrived exactly at the beginning of the slot. I was running late and the driver called me and waited for me. He even took it up two flights of steep stairs. All the Way to my flat. There is a slight chemical smell. Its been two weeks and sometimes I do get a hint of it under the sheets. But I wouldnt say its terrible or very noticeable. And would probably disappear faster if I aired the mattress out a bit. There are only two downsides for me. Number one, the handles on the side arent very strong. Number two, I never want to get out of bed in the morning, so Im nearly late for work every day!

5
Amazing Nights Sleep

We had been waiting to get a new mattress from before lockdown, but wanted to go to the storeroom of a well known manufacturer but hadnt found the time. After some research and reading reviews decided to take a chance on this mattress rather than just keep waiting for said showroom to re-open, and are we glad we did. This mattress is wonderfully comfortable and a fraction of the price we were considering spending on the other mattress. With the price, the option to return if not happy and the 10 year guarantee you really cannot go wrong with this mattress. It is also considerably lighter than the one we were considering - a consideration as you get older, particularly in these strange times when you might only get something delivered to the door. My wife is sensitive to temperature at night and we have slept (or tried to sleep) on mattresses that seem to generate heat, and this was a concern with a mattress that included memory foam, but there has been no issue from that perspective. Others have commented on the smell of the mattress, but having left the mattress to "settle" and air for 24 hours, we didnt find this to be an issue. All in all delighted with this purchase and would recommend to others - so much so that we bought a second for the guest bedroom.

5
I recommend it

I was a little dubious at the beginning about this product because of reviews online and had to think before I purchased it but after a week I decided to just buy it as it comes with a sleep trial so its risk free (200 night trial)
The mattress is top quality, was surprised at how easy it is to unpack and get ready on the bed. After about 3-4 hours it was in its full size and ready to sleep. The best thing to do is leave the window opened so room is well ventilated as it has a new sort of smell at the beginning, I would say this lasts about 48 hours but can be longer.
The easiest way to allow this mattress to expand is to remove the top cover and let it breathe (tip that Emma gave me when I emailed them). The first time I used it I felt so weird sleeping on it (in a good way), it was so comfortable! It just goes to show how bad an old mattress is. I find it a little soft for me however you can receive a comfort layer (request these and Emma will send it free of charge) which can improve it and make it firmer and also add 14 days to the trial!
Has it made a difference to my sleep? Yes!
Would I recommend it? Yes!
Would I buy another? Yes!
Do I want to get out of bed in the morning? No

5
Extremely Comfortable

This is a fantastic mattress and extremely comfortable. Having bought a different out of the box mattress that seems to be on the TV all the time, I was really apprehensive about getting another as the first one was great for the first few months but then sagged in the middle and the springs became faulty. John Lewis were brilliant however and refunded me.
So onto this one - delivery was fantastic as always and contactless as I stayed downstairs.
The mattress is easy to turn around due to the 4 handles - 2 on each side which is a bonus. The quality is outstanding and the top cover is easy to remove and wash.
There was a slight smell for a couple of weeks but I regularly removed the cover to air the foam for a few hours and washed the cover so it smelt of my washing powder. This has now completely gone.
The firmness did take a while to get used to. I had a cheap firm mattress from a famous swedish store so this felt soft but after a few nights sleep, this wasnt an issue. I now sleep soundly.
Really pleased with this and with the 200 day trial and no quibble return - I feel very assured that this could finally be the one for me.
Highly recommended.

4
Chemical Smell

Have found it very comfortable. There was a chemical smell for the first few days but it soon disapated. The handles on the side of the mattress are not very strong and ripped off when moving and lifting. However Emma soon sent a replacement cover. The only downside is that our bed is slatted so found that despite claims, you do feel your partner moving around. To solve this we have put some boards under the main body area - which worked - until i went to remake the bed and found the mattress had sweated badly and the board was water stained! We have since drilled copious holes in the board to help with aeration but this hasnt really helped. We air the underside of the mattress regularly but the underside of the mattress cover is beginning to show mildew marks. We need to look into buying more sturdy slats. But this does make me wonder how the mattress would fair on divan beds, which are not slatted. There is nothing in the description which says it is not suitable for divans. Despite this I am very happy with the level of comfort.

4
Great in the end

I wasnt sure when I first got the mattress. I am used to a deep sprung mattress, and this one didnt feel as comfortable or luxurious and also felt very low. I contacted John Lewis to ask for the free comfort topper (info is on the website), which they organised straight away with no fuss at all. The topper was delivered quickly and has made such a difference. Now the mattress is very comfortable, nearly as high as my old mattress, and I am more delighted with it every time I sleep on it. I went for the soft topper, but there is also a firm version, so they cater for different preferences. Might take a bit of getting used to if you use a sprung mattress, but persevere, get the right topper and I dont think you will be disappointed. Added bonus - its much lighter to move around than a sprung mattress.

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