The Dreams Workshop vs Silentnight Mattress Reviews

Oh dear, now thanks to the expert advice of a Dreams salesperson, I now have a guilty secret. Some three months ago I moved some distance from a place where I had lived for many years. A lot of my friends and family had said they would like to come down and spend a few days with me, when I had settled, nice but I would need to set up a guests bedroom. Stating the obvious, I would need a bed and all the accessories. Having already had a good experience when purchasing just a duvet at Dreams store in Havant, I returned to same on a mission. I explained that I needed a large double bed, it needed to have some storage, and as it would only be for occasional use, it should be at a budget price. Since then I have had a few people stay for a couple of nights, but all would comment on how comfortable they had been at night. Fast forward to a couple of weeks ago. I decided that the main bedroom needed decorating, so rather than move heavy furniture around, I would simply cover my super-king sized bed with a dust sheet, and use the new bed in the 'guests' bedroom. Now here is the thing, for months I have been suffering from major back pain, so much so I was sent to a local hospital where they conducted both X-ray and CT scans. It was concluded that the problem was due to wear in my lower spine, and all they could suggest was the use of strong pain killers. Even as I write this, I am very much aware that I am free from pain in my back, and I can only attribute this to the use of the new Dreams bed, and the applied knowledge of the sales assistant. To their credit, they respected my need to stay within a very tight budget, not only with the bed, but also the accessories. My guilty secret? Now when guests stay I find myself saying, "You have the super-king, I will be fine with the double.

5 Star service! Our new bed was delivered on Christmas eve thanks to the very helpful Dreams staff member who served us. I have already left a review for the way he conducted himself and handled the sale. With only one week to go for Christmas eve, he pulled out ALL the stops to get us a bed in time! Very friendly, he answered ALL of our questions and gave us food for thought about ALL the things available. I never realized that there was so much to consider when buying a bed! LoL Unfortunately, after unpacking the bed we discovered that one of the draws was damaged. There's no way the driver could have known, due to the packaging. We contacted customer services and explained the problem, she was sorry to hear this and set about ordering a replacement draw. She explained that due to Christmas & New Year, there would be a slight delay, but we were given 15th Jan for delivery. Again, very friendly & helpful! Our replacement draw was just delivered, by the delivery driver & his mate, again very friendly and on time! After looking at our damaged draw, he checked to see that the replacement was the right colour and all ok... and if I had any other questions. Again... 5 Star service! We had waited until now before leaving this review, as we wanted to see how Dreams handled this. We appreciate that these things can happen, but it's how the company deals with it. We're pleased to say that they passed with glowing colours!!! A great bed and 5 Star service.... BUY WITH CONFIDENCE! P.S. I've slept like a baby this past four weeks! :)

After blowing £79 on a rolled up so called mattress from a dodgy ebay company last year (huge mistake) it wasn't going to take an awful lot to impress me. I was very impressed with the measures in place in the Telford store due to covid 19 and instantly felt at ease. Covers, masks, sanitizer everywhere and plenty of social distancing. Having picked my mattress the checkout was quick, friendly and efficient and took no more than 5 minutes. 8 days later my new mattress arrived. The delivery men were big, strong, wearing masks and made short work of getting my new mattress into my bedroom. Literally less than 2 minutes. The missus went all out with new pillows and fresh bedding and dutifully set about creating our night time body shelf. After a tiring day, a wonderful sirloin, bottle of red and a shower we were ready to jump into our new slice of heaven. 3 words were muttered by us both in unison. Oh my lord. What slumberland sorcery is this. The perfect amount of firmness, the wonderful smell of the fresh bedding and the support of the memory foam pillows and we were out faster than Frank Bruno against Mike tyson. Absolute bliss. I can't recommend dreams or this mattress highly enough. Superb product, great service and fast delivery. Don't delay, buy one today!

Unfortunately, I find this mattress far too hard. Two ago I started experiencing severe lower back pain and hip pain. I was hoping it would ease, but the opposite has happened and the pain has increasingly got worse, in particular, in the last few days. Only had the mattress since the end of September so I am going to speak to Dreams about the problems I am experiencing. Even though the mattress looks good quality, the firmness is too much (and won't suit anyone who moves at all in their sleep, I think most people do move). When I was in the store, I did ask for assistance in choosing a mattress, but with hindsight I do wish I had asked for two opinions from their customer service staff...I put all my faith in the advice from one customer service member of staff. I will update my rating, if I find that Dreams are obliging in finding an alternative solution for me, and I hope promptly. (Please note: I've never experienced any kind of back pain of any sort in my life prior to purchasing the mattress from Dreams).

Dear Team, I am writing to express my disappointment with the Springfield mattress I recently purchased. Unfortunately, the mattress has not met my expectations in terms of comfort or quality. Ever since I started using it, I’ve been experiencing consistent back pain every day. Despite regularly rotating the mattress, there has been no improvement. The springs are clearly felt through the surface, making it extremely uncomfortable to sleep on. It feels as though there is little to no cushioning or foam layer, which raises concerns about the quality and construction of the mattress. I trusted Dreams for a good night's sleep, but this experience has been quite disappointing. It is clear that the mattress is faulty and not up to the mark.

Good Points: This is a REALLY firm mattress, like sleeping on a floor. That is just what I wanted. I have a genetic condition called Ehlers Danlos Syndrome, which means my skeleton is not held in place properly due to my connective tissue being 'floppy'. This is the best mattress I have ever owned (far better than 'luxury' brands costing upwards of £1,000) and supports my skeleton perfectly. At last, I can have a comfortable night's sleep and not wake up with dislocated joints (yes, that does happen) and severe pain all over my body. So, for me, this mattress is heaven itself. However, you have to realise that this is like sleeping on a breeze block for most of your body. If your current mattress is saggy, it is probably because it's old or worn or hasn't been turned properly. Do not buy a 'very firm' mattress to replace it unless you want a really HARD bed! Pretty much any new mattress will be firmer than an old one. This mattress is designed for people who are obese or disabled or have an extremely bad back that is permanent. I would imagine that for other people it would be way too firm. So beware of that before you buy. But if you know you want a very firm mattress, then believe me, you can't do better than this for the price. So long as you rotate it every week initially as recommended (after two months you can rotate it once a month), it does not sag. I have had mine about six weeks now and there is no sag whatsoever. Improvement Points: Why oh why are there no turning handles? Especially when this mattress is for people with bad backs etc? Come on manufacturers, this is so silly - just put handles on the mattress! If you are slim, please read the 'good points' - this mattress will probably leave you covered in bruises as it is so firm, so beware!

I have been sleeping on the Silentnight 1400 Ultra spring mattress in Super King size for a few weeks now and I think I have got a pretty good sense of it. It's a firm mattress definitely not soft or squishy but that's exactly what I was after. It feels properly supportive especially for my back. Since switching to it I have noticed I sleep better with less tossing and turning and no more waking up with back aches. Hubby is especially happy.One thing to note is the height. This mattress is thick and if you've got it on an ottoman bed like I do it sits pretty high. It's not a dealbreaker but depending on your room setup or how tall you are it might feel a bit too raised. In smaller rooms or with lower ceilings it can feel a bit oversized.Moving it into place was a bit of a mission. It is really heavyaround 50kg and the size makes it awkward to handle up the stairs into the bedroom. Took two men to get it upstairs and onto the bed frame. If you've got tight stairs or narrow hallways make sure to plan ahead. It's not something you want to do solo.The mattress is single-sided so you can't flip it but only rotate it. That's fine for me but if you're used to flipping your mattress every so often just keep in mind that this one isn't designed for that.The mattress came with a couple of pillows too which was a nice touch. Summing up it is a firm comfortable mattress with gel for orthopedicsupport and it feels like it is built to last. My back feels better and I'm sleeping more soundly. If you want something supportive and don't mind the height or the heavy lifting during setup i would say the Silentnight 1400 Ultra is a solid pick. Just make sure your room and bed frame can handle the size and maybe have someone around to help you get it into place.

We've recently purchased the Silentnight UltraGel Cool-to-Touch 3000 Mattress and have been using it for a week now. Overall we're very happy with it and would recommend it here is our honest review. Size & DepthOne of the first things we noticed is that this mattress is very deep – much deeper than a standard mattress. While this gives a luxurious high-profile feel we actually had to purchase a lower bed frame to compensate for the depth and avoid the bed sitting too high overall. It's something to keep in mind if you're working with a standard frame or have limited headspace in your bedroom.ComfortIn terms of comfort this mattress really delivers. The combination of support and softness makes for a restful night's sleep and we've both noticed an improvement in how we feel in the mornings. The UltraGel layer adds a plush cushioned surface that feels high-end and supportive without being too firm.Cooling FeatureOne slight disappointment is the cool-to-touch claim. While the mattress surface does feel slightly cooler at first it doesn't maintain that cooling effect throughout the night as much as we'd hoped. If you're buying this specifically for the cooling properties it may not meet your expectations fully — especially during warmer nights.Final ThoughtsThat said we're overall very pleased with the purchase. It's comfortable well-constructed and feels like a quality product. If you can accommodate the extra depth and aren't relying solely on the cooling feature this is a solid investment in better sleep

Good Points: Extremely light, one adult can pick it up for king size. Delivery is on time. Nothing else. Improvement Points: Extremely regrets to purchase it by below reason 1. It is not 'extra firm' as it states from our experience, and my family member got back pain experience next day morning when sleep on it. 2. Extremely light, one adult can easily pick it up alone for king size, not sure the material is strong enough or not inside the mattress. Since my previous mattress of other brand is extremely heavy and even two adult need hard to pick it up 3. If partners sleep and move the body on the mattress, I will feel the mattress is moving so if sleep on it better not move often otherwise partner hard get to sleep. 4. Edge is not strong than center, so even sit on it the edge, it will collapse and not balanced on whole. If sleep on it, it's better don't sleep near the edge, and you will feel it is a little bit collapsed and feel uncomfortable. 5. This mattress not supporting people steps on it from CS reply and it is claims as misuse and no warranty will be provided. Indeed, the mattress is not damage just very soft when step or push it by hands. It will collapsed easily. So, if anyone have the same case with us that have cabinet on top of our bed, than you should consider seriously since you need to step on the mattress for put in or remove things from the cabinet. Its the first time I heard mattress not support people step on it and it will void the warranty. From our previous experience, it is normal usage since mattress should be a strong product. Indeed, the mattress not got any worsen condition when we step on it to test the mattress firm level, it just not feel extra firm and comfortable in our mind. 6. When i ordered the mattress, I did not take any picture, and CS replied that when we placed the order on Oct 2022, it don't provide 60 days trial period. I was very surprised since CS reply trial sleep is new promotion after we placed the order. I did not take any evidence so I can only believe and accept it. 7. CS are not able to provide any help on my purchase. Only said that we misused since it don't support people step on it and it is misused even it is not damaged. After few email conversation, CS replied that we don't have 60 days trial sleeping on the mattress when we placed the order. We are very disappointing on it since we have mentioned our purchase date and provide order no from the beginning of email conversation. 8. Even it is a cheap model , but not actually cheap in the market that can found in other shops with other brands. Next time I will considered more carefully when placing order. 9. For anyone reference, I am around 65 KG and my husband is around 85KG. So we are not heavy weight person in general. 10. Most people give high marks of the mattress quality, only little give low marks. We should believe in low marks person rather than high mark person review and we are regretting on it.

Ordered a different mattress which was clearly not a new mattress, it had felt missing and marks on it, so I made a complaint and was told they would exchange it but when they came to exchange it, they wouldn't because of the marks on the mattress which they were already aware of as I'd sent pictures, then when I contacted the consumers rights website, they said they had to exchange it and they were liable for the delivery charges but they wouldn't pay the delivery and we had to pay another £49 to exchange this damaged item, if you purchase from an online store, the consumer's website states that by law the company are liable for the delivery fees!!! t They wouldn't budge on that but exchanged the mattress, only this time they brought the wrong one being an extra firm mattress when we had ordered and paid for a firm mattress. We contacted Dream's again to explain and was basically told we were stuck with it. I'm a disabled lady and this mattress is absolutely crippling for both me and my partner whom isn't disabled. I would never use Dreams again. The delivery lad's confirmed that half of the mattresses that people are getting have already been previously returned from other customers which would explain why they are all so bad in the first place. A disgrace of a company. I don't expect to purchase a new item that has already been used and sent back god only knows how many times previously? So we're £400 out of pocket and have had to throw this mattress away because I wouldn't give it to my worst enemy because it's so bad! Go and look at the real review websites and not the one's like trust pilot who remove bad reviews or don't let you post them!