Great service, response and customer support, delivery on time as expected. The only reason for lower rating is the quality of the material. In comparison with things you get from IKEA (as it is a flatpack DIY bed), the assembly instructions are a bit tricky - diagrams more complex, estimated time is for super experts, some screws/bolts tend to tear through wood on normal tightening (yes I have used a torque limiting driver at lower side of settings as I would normally use for IKEA), alignments have more play than usual.