Chester Grey 3 Drawer Bedside

The product themselves are good, I have ordered a number of items and so far, I have been satisfied with the end product, BUT a big warning to anyone who is ordering items that are not yet in stock...really consider not doing it. I have placed a number of orders since Christmas and every single item that wasn't in stock has been late. The fortnightly emails appear to contain wrong information and when items do come into stock they have not proactively contacted me (by email or phone) to arrange delivery (I have had to do the calling and chasing). What is more, one item (a shoe box for the hallway) was ordered and after receiving a fortnightly email that it was due in the next day when I rang a week later to arrange delivery, I was advised it was not in stock. Then I changed the order for a similar shoe box that was in stock, delivery was arranged and less than 24 hours before I was due to received the item, I was emailed (not phoned) to advise me that they could not delivery this stock. I have not been offered any compensation for my inconvenience and more importantly they don't appear to manage customers expectations well. I have just got off the phone to them (after being cut off), I had to call them back, and although I dialled the right number and extension codes, I ended up speaking to someone in customer sales and they could not deal with my query, all she could do was take my name and number and send an email to ask for a call back, she advised this could take up to 48 hours. When I challenged her on why my call was transferred through to someone who could not deal with it, she advised that this was the policy. In saying all this, everyone I have spoken to has been polite and attempted to resolve my issues but it just seems that the infrastructure and policy and process that this company have in place are preventing them from delivering/offering a good customer experience. You will note that when rating this review there is nothing about overall customer satisfaction (just build quality and value for money) and so whilst the products in my opinion are good I wanted to make you all aware of the problems and issues that I continue to face.

It's been a pleasure buying from The Cotswold Company. A truly beautiful spacious showroom in a lovely location with plenty of parking and nice helpful knowledgeable staff made the choosing and buying a pleasure. I could try to draw comparisons with several well-known chains of wood furniture shops with their pushy salesmen but Cotswold are in a different league. So, you'd expect Cotswold to be pricy, but not a bit of it - they compared very favourably indeed with other suppliers. The products were delivered as agreed, by two strong men in a van who were courteous and helpful. I was a little surprised to see "made in China" on the box but of course there is no way furniture could be made by hand in a little workshop in the Cotswolds without at least tripling the price! It was good to know that we could return items at no cost if for any reason we didn't like them. Now we've lived with them we are delighted with the build quality and the excellent design. Cotswold will certainly be our first port of call for any more furniture we need.

I am really pleased with my purchase as well as the service from the Cotswold Company. Bought the bedside chests in the sale. I was kept fully informed regarding delivery and they arrived on time, well packaged and were easy to assemble. I had a budget for my bedroom which I was anxious to stick to and although these are clearly not as high quality as some brands I am very satisfied with the overall look and finish to these items. They finish off my room beautifully.

I have to say packaging was brilliant, and no chance of damage. Item in perfect condition. A bit 'lighter' construction than expected, thought it would be heavier and more solid wood, but is a nice set. Better quality than high street stores, proper backs and bottoms to drawers. Though not the strength of solid wood , it's painted so probably a ply. Still a pleasant bedside set.

I am very happy with my purchase looks lovely and was good value for money I was also surprised to receive a spare set of handles that will give me a choice of different looks , the product was well wrapped in fact I've never seen as much packaging in an item but this ensured the item arrived safe , many thanks I will be back

Very happy with my purchase. I have shopped with them befor well made furniture would recommend to any one. The only thing I can find fault with is they do not ring you befor they deliver even though you ask them to. So if you have to pop out you could miss your delivery. Other than that really pleased

We love the products, they look great in our bedroom, however we had a really stressfull experience with delivery. We should have had all 3 pieces delivered together which ended up arriving on 3 separate days, which I was told were technical issues. Not ideal having to be home on 3 separate occasions.

Very pleased with the bedside cabinet. Great quality and colour. Bought it for the guest bedroom in our new home.Purchased a similar cabinet from a a different supplier.Poor quality.Drawers sticking( console table),chip on the paintwork. Returned both items. Eill shop with Cotswold again.Thankyou.

I was very impressed with your showrooms in Stow on the Wold and liked your furniture. I was a bit worried when I read the instructions for caring for the wood surface. They made it sound very user unfriendly! Having said that, it looks very nice and I am pleased with it.Trish

Bought both the Chester Grey Kingsize bed and Bedside Cabinet, look perfect next to each other. Bedside cabinet drawers are small, but good enough for a few small bits and pieces. Bed looks great, can't wait to jump into it every night!

Happy with purchase. Looks smart in the room, and looks nice quality, as expected from Cotswold furniture. Not the cheapest, but seems good quality and easy on the eye!

Good quality sturdy furniture set. We bought the bedside draws, larger draws and wardrobe and looks brilliant in our room. loved that we also had a choice of 2 handles.

Love these units. Just make sure you are aware the drawers are not that deep though. Really well made & love the colour. Delivery guys fab.

So pleased with my Cotswold furniture excellent quality great service from ordering to delivery love the colour highly recommend this company

Very good quality product .... but loads and loads of packaging for two small bedroom cabinets which more than filled our rubbish bin!

Good quality at a reasonable price - the grey is a nice soft grey and looks good in kitchens, dining rooms or living rooms.

Excellent value and quality. The best packed piece of furniture ever. Have now ordered 2 more pieces for my new house.

Very pleased with my Chester grey furniture for the bedroom, looks lovely and well made. Definitely would recommend

Extremely pleased with this product. Very good quality, and reasonably priced. Would recommend it to our friends.

Already have a matching chest of drawers: the bedside unit fits nicely, and there's room for bits and bobs.

Bought with two matching products- really pleased I chose Cotswold- good product, service and delivery.

Fabulous product. Great size, great paint finish. Goes brilliantly with the matching chest of drawers.

Product delivered is as good as, if not better than it looks in the brochure. Stylish and well made.

Product arrived but a few days later disappointed to find it in the sale - 48 pounds wasted

Excellent thoughtful design and well constructed piece of furniture. Good value for money.

Great purchase though drawers quite small. Taking that into account would recommend them.

Perfect with the matching chest of drawers lovely colour really pleased with all of it

One of the knobs was damaged. Have asked for a replacement. Havent heard back at all

Lovely bedside unit which goes beautifully with the wardrobe and chest of drawers.

Very pleased with this purchase. Colour was excellent and all in good condition.

Looks great especially with the rest of the set. Beautiful and quality finish.

Very pleased with this furniture, lovely colour & well made. Five stars.

Bought to match long chest of drawers. Solid, good quality.

Im Rey pleased with my purchase. The quality is EXCELLANT.

Great buy, sturdy, smart, clean cut and go well in my room.

Good quality and good value. I would consider buying again.

Beautiful furniture , very well made and excellent value .

Well build, we are all satisfied with the product quality.

Fantastic quality and amazing service from start to finish

Lovely item goes well with my decor, well worth the monet

Good quality solid piece of furniture in a lovely grey .

We are extremely happy with the quality of this item.

Simply lovely. I now have the full set in my bedroom.

Lovely bedside table. Well made and delivery was fab.

Don't know what more to add only that I love it all!

Looks great! Nicely made with a good quality finish.

Well manufactured. Looks great and does the job.

Such lovely furniture, has transformed our room

These bedside tables look great. Good quality

Its what it claims to be. No more, no less.

Excellent quality really pleased with it.

Brilliant quality, highly recommend ??

All products good, as expected.

Great item and good quality

Excellent product love it

Wonderful very happy!????

Looks very good in situ

Fabulous in every way !

Excellent item

many thanks

Very good

perfect