Recently bought one of these cool touch cloud pillows and took it home from the store only to realise it’s a “firm” feel. I didn’t get a choice and had I done I would have picked soft. What can I do about this?
The cloud pillow is a soft feel, the other version we do is a comfort pillow and this is a firm feel. I am sorry for any confusion caused, but the pillow you have is the soft version.
Unfortunately once the pillow is opened, for health and hygiene reasons they cannot be returned.