The product itself - now we have all the parts - is lovely. However, I was pretty upset with the service. I ordered this unit for my elderly, partially blind grandmother. She arranged to have her old unit removed (and all her bits and bobs taken off the shelves) in time for this arriving. However, when it came, the nibs for holding up the shelves were missing. I called Cotswold co on Tuesday to inform them of this, and to ask that they be sent out urgently. I was told it would take 3-4 working days as it was 1st class post. I then explained to the lady on the call that my grandmother is partially blind, and that we needed to get the shelves up asap, preferably via courier, so that we could put things away properly so she knows where to find them. I was promised that it would be marked as urgent, but it seems it wasn't as they arrived 1st class post on the Friday (the unit was delivered on the Monday). I've used Cotswold Co previously for my own home and had recommended them, not just for the quality of the product but for the incredible service. I'm sad to say we were let down in this instance.