The customer service for this company is not so great. The item was delivered at our Concierge (not even to our flat), we didn't have anything to carry the draws with, so as you can imagine, it was pretty heavy and it took quite a while. We pay for delivery, and we expect that it is at least delivered to our front door. I order another item after this, and it was exactly the same. Prior to the item being delivered, I called many times to find out when delivery was due but kept being put through to the overflow team who didn't have any details on any of the products - I'm not to sure what the point of their overflow team is? Nonetheless, products are of a good standard but they do need to work on their customer satisfaction.