Had some difficulty with the first product I received. I thought I'd need a lengthy negotiation to resolve the issue, but the customer service was first class and they replaced the product almost immediately. Once I found the best size screwdriver, it was easy to assemble. It looks great and is very sturdy - holding all my children' many many books. The only design issue, that wasn't obvious from the photos on the website, is that the front side panels obscure the ends of the shelves from view. If you completely fill the shelf from end-to-end, the first and last few books aren't readily visible. Maybe better suited as a reception room piece displaying a mix of books and objects as shown in the images, rather than stuffed full of books - but I'm happy with it nonetheless.