mattress online mobile
Burford Painted Grand Bookcase Rated 4/5 based on 64 customer reviews

Burford Painted Grand Bookcase

Brand: Cotswold Co

4/5 - 64 Read Reviews

£1099.00

Single
Small Double
Double
King Size
Super King

*We work with retailers direct to secure the best deals. Outgoing links on our site are monetised

What Makes The Burford Painted Grand Bookcase Great

As other reviewers have said this is a beautiful piece of furniture, well made and looks impressive. The showroom in Stow is equally impressive. Thats the good news. Unfortunately, in my dealings with Cotswold over the last couple of months, this focus on quality is destroyed by their atrocious third-party delivery company, BJS. According to its website it alleges to value the whole customer experience however in 2 out of 3 visits in as many weeks to deliver this fine article, it did anything but! The first 2-man delivery team said that the bookcase was too heavy to lift it out of the van so despite calls to their Head Office, they took the unit away again and recorded it as a refused delivery! The second team arrived the following week with a van which had a hydraulic lift. After scuffing recently-painted walls and door-frames (make-good cost since reimbursed by Cotswold) they decided that they couldnt manoeuvre the unit into position in the ground-floor lounge area. I suggested that they should unwrap the bookcase and it would fit. They would only do so if I took responsibility for any damage whilst they are moving it; that was never going to happen. The third team were cheerful, polite and amazed that the previous two deliveries had failed but, by this time, I was not prepared to let them do anything other than leave the item in my garage. I then paid a local professional removal man to put it in place, a process which took him 15 minutes with two colleagues. Moral of this story: dont be surprised if your experience is the same as mine and that described by two other reviewers, Marjolein Hart and Kay Martin below. Prepare to be disappointed and you wont be!

Material: Painted

This product has a wooden base with a painted outer shell. Any marks that do occur should be easily wiped clean with a damp cloth.

Collection: Burford Painted

This elegant shaker style collection is made to last. Lovingly constructed from solid pine and composite wood, utilising time-tested technics like tongue and groove for extra strength. Its beautiful soft ivory painted finish will add light to any room. Some pieces are also available with a choice of metal or painted handles making it even easier to mix with other ranges.

Customer Reviews For The Burford Painted Grand Bookcase

Based on 64 review
3

I do not normally write reviews but I feel it's important to give feedback on this particular item. The first time the product arrived, the right hand panel was severely damaged. It was the 3rd party delivery company BJS who were proactive and helpful in liaising with Cotswold via their company. In fact, it was myself who had to ring up and chase the company and arrange the new product to be delivered. I was informed the new product would be put through an extra special quality control check (of which a signed piece of paper was included in the box upon delivery) However, on the second delivery, there was still a panel damaged which had clearly been painted over. It was only the quick thinking of the 3rd party delivery team that a solution was resolved. I have to say I am disappointed. This is an expensive product, and I would have hoped/expected to have a better service and product. Mini chips and dents at corners were present once packaging removed but not large enough to go through the hassle of returning the product. Having bought furniture from a number of companies including other products from Cotswold I would say the Burford painted range is not up to the same standard as the Chatsford, Westcote blue or Sussex range. I would now think twice before purchasing from this company again despite other high quality products. To pay over 1000 for an imperfect piece of furniture seems disappointing.It is sturdy, looks beautiful. But as other reviews comment - it is not ivory white it's more of an apple white. I hope it will last the test of time.

5

Really enjoyed our visit to your beautiful showroom in Stow. Very attractive storage unit good quality finish. Excellent if somewhat excessive packaging ensured no damage in transit.Sadly delivery team did not live up to the standards set in Stow. Started well by ringing in advance of their arrival to ensure we were ready. Upon arrival it was unfortunately very wet weather.Packaging was strewn everywhere & not cleared up fully before departure - not impressive as we paid extra for removal.We also paid an extra 15 for assembly & I was disappointed to find that after their departure not all the screws had been inserted. Also in manhandling the 2 heavy parts they had managed to dent my newly decorated walls in 2 places.The 2 man delivery team were Asian & spoke to each other in their own language in my house - behaviour which I found rude & uncomfortable. They were rushed & hurried the whole process & to be honest I was just glad to see them leave the house regardless of the mess & damage done to my walls.I will consult my decorator regarding filling & re-painting the walls when he comes to decorate another room in November. It's a shame that the delivery team didn't match the high standards portrayed by your showroom in Stow - the staff there told us that you would have your own teams doing bespoke delivery & having respect for the property of customers. Sadly not the case with these 2 guys !Love the bookcase though !

4

We are very pleased with the Burford Painted Grand Bookcase. It is just the size we needed for our new house and the colour is perfec. We bought the matching TV unit and have since purchased a small table. It took us some time to unpack and assemble the bookcase so, on reflection, it might have been better to have had it assembled for us! The two man specialist delivery team really struggled with the bookcase and needed extra help even to remove it from their van due to its considerable weight. I saw this as a serious Health and Safety issue for the two men and for my husband who had to help. They had obviously not loaded the bookcase themselves and so a ramp to lower the item would be essential. I have no idea how they would have coped if I had been here alone - I think they would have taken it away and returned with extra help. Cotswold goes to great lengths to describe the heritage of the Cotswolds so I was disappointed to see the words 'Made in China' on the box.

4

This book case is just what we wanted for our kitchen, it is well made for the price and came in three parts which were easy to put together, however if you may need two people if big it into position. We are really happy so why only 4 stars ??? Well just some finishing touches have forced me to drop one. The first being the top of the bookcase is hollow, this means decorating the top with ornaments plants etc is impossible as the will sit in the top plinth. I have had to cut and piece of wood and screw it on top so we could place items on top as shown in our picture. The second point are the handles, the wooden white look bland and the metal just look outdated. We have ended up buying new ones to match our kitchen. These two points are mainly around taste and use, if you dont plan on putting anything on top and the handles look fine for you then you would probably give this a five star. Everything else about this unit is great. Would I buy again...yes I would!

5

HiYou are mistaken 'my purchase has yet to arrive' apparently there has been a problem with supply but this hasn't delayed the payment which has already been taken from the account.I have had to make telephone calls to inquire about these delays and reasons for the failure of the expected delivery. Meanwhile I am being sent emails asking me to review the product which I have yet to have delivered. It would seem there is poor communication between departments as I had a telephone call from the delivery service the night before the delivery date initially given to ask me if I had been any information as they had no instructions.I'm still patiently waiting for the bookcase to arrive, have little or no help other than messages from yourselves asking how I rate my absent bookcase and the service provided by the company......... Not good I'm afraid. No starsYours expectantlyDr Jan Robinson

4

A delightful cottage bookcase with rustic charm, but not the easiest to build. The instructions need reviewing so that they follow some form of logic. It would also help if the instructions and the small packages were conspicuously marked - red wrapping paper(?). They are not easy to find in 3 large boxes. The top is way too heavy for the decorative role it fulfills and could be lightened without losing its rigidity, maybe using some 'angle iron'. Finally the anti-tip device is of dubious use and impossible to implement as the unit covers the device. However this is obviously a latter addition, but does need some more thought. I have just fitted two 4mm screws through the back of the cabinet and straight into the wall. The packaging was excellent, now all I need to do is take it to the tip - whenever it reopens.

3

The bookcase is lovely and good quality and was easy to assemble. Unfortunately it was delivered with only 5 rather than 6 handles which we had chosen for the drawers. While customer services were very pleasant to deal with we have been sent the wrong handle twice now (after sending a photo of the missing handle). We will call customer services again to hopefully get the right handle third time around. Hopefully we will receive the right handle soon and then we will be happy with our purchase. The three star rating reflects the issue we have had trying to get the missing drawer handle. Without that issue we would have given the bookcase a 5 star rating.

5

We are in general pleased with this Burford painted bookcase. However there are two panels which have not had a top coat of paint, a left back panel and front left panel i.e, two different panels. It would be appreciated if you would supply matching paint for us to finish them with the correct colour.We had to assemble this piece of furniture inspite of the fact that we had been told that the deliveries would assemble it. They said they could not. Perhaps you would offer us a complimentary discount on our next order please ? We are pleased with the pair of tables that we purchased earlier this year.Jennifer Northcote-Green

5

The unit looks great in our living room and we love the build quality and style. Its a true statement piece which is well worth its money. I would also like to especially mention the great customer service we received from ordering the unit to delivery and setting it up. We were kept informed at all times about delivery date and timings and the two delivery guys couldnt have been more friendly and took great care that the unit was brought into the house without damage to property and set up to our requirements. I will definitely look toward Cotswold again should I need some more furniture.

4

Product itself is great , however delivery turned out to be a nightmare. First attempt driver refused to even try and lift it out of the van ! Second attempt (now organised with a specialist delivery team due to weight!) consisted of only two again! We had to help carry in - not really what you expect when you pay 1000 for a piece of furniture! If the courier company cant cope with pieces of this size I suggest changing who is used rather than the customer struggling to help!!! A shame as such a beautiful piece of furniture but skimping on courier costs spoils the experience

5

When I ordered this I was told that it would be delivered in about a week , two weeks later I was given a delivery date of a couple of days. The delivery information said that I would have to pay 60 to arrange a new delivery date. I made sure that I was available but on the evening before it was due I received a call saying that they had a stock error and it would be delivered in late May which was too late.They have asked me to do a review so this is IT . Dont have anything to do with this company the are idiots!

4

We absolutely love the item and it works extremely well as a focal point in our living room. However, it is poorly finished on some of the inner surfaces and there are small scrape marks on the front base plinth for which we have requested a small quantity of touch up paint in the appropriate shade of white. We have already spoken with the Cotswold Company in relation to our concerns on delivery and for this reason there was no question of us returning the item for replacement.

4

Excellent piece of furniture, we purchased two for either side of fireplace in the lounge. As a word of warning, each unit comes in two boxes, with one being extremely large. The delivery company was unhelpful and wouldnt put the furniture in our room of choice, saying it was impossible. We then had to get friends over to move the furniture in the right place, which was very difficult. The delivery part of the process was poor, which is a shame as the furniture is really good.

3

Would I shop with this company again No, the item we bought is made from composite materials and also made in China so value for money is never going to happen. But we took a chance on it as have not found anything ells to fill the space.It came with a few minor issues, the pic is of a crack under the top, and looks like it was made before being spray painted. All in it's a simple build and very easy to put together.

5

Firstly our delivery was very good, our two delivery guys were great and were still happy and smiley even though they had met with delays all through the day and not delivered to us until after 6pm. Keep up the good work guys 5 stars.This is a beautiful piece of furniture, it does need to be put together with care but it is worth the effort. If you are not competent do not attempt it yourself.

4

Lovely piece of furniture that looks absolutely stunning in our house. Its a large piece and ours is filled with the families books, with a couple of shelves dedicated to picture frames & pretty things. Really does look great and the delivery guys were SUPERB - rang within an hour of arriving, removed all the packaging, carried it in carefully, laid it all out. Excellent service all round.

5

Extremely happy with this purchase from Cotswold Co. The build quality is first class and it is a delightful addition to our home. The company were utterly professional from ordering through to delivery. We have hesitation in recommending this company to our family and friends and will definitely be ordering further items for our home.Debra and Clive Tyrrell, Kent

4

Poor customer service, delivery service was even worse. Had ordered the bookcase . It took three dilivery dates to finely receive the item that I had bought. Have already written comment regarding this and have been awaiting comment from the Cotswold company regarding these problems. To date still nothing. I don't call this good service.

5

Stunning piece of furniture. I love the roominess of it and the way you can alter the heights of all of the shelves. Well made and beautiful. I paid to have it assembled and the team were excellent. I had a couple of minor issues with the unit, but CS were superb in resolving it quickly and easily.

5

Excellent product. Really good quality and delivered sooner than was originally stated. Delivery team were fine although they had had a bad review before on the site. My feelings are that they are lifting pieces far larger and heavier than is acceptable without a tail lift on the truck.

5

Still waiting for it ! You cancelled it the day before it was supposed to be delivered because you didnt have any in stock ! Despite the fact that I ordered it three weeks earlier, and you phoned me to arrange delivery! One half of your company doesnt know what the other half is doing !

5

This bookcase is better than I imagined. Its very well made and can be individual by the moveable shelves. The finish is top quality and is a very impressive feature in my dining area, I love it!We paid to have it built so cannot comment on that except it was worth the money.

5

Was worried that we would have to assemble this ourselves, as it came in three very heavy boxes but it was very easy for the two of us, and did only take a couple of hours. Looks beautiful and is very good quality. If we needed more furniture I'd look at this company first.

5

The burford is a beautiful bookcase even better than I expected! Perfect for displaying photos and so on, a very well made piece of furniture. And the colour is lovely not to cream, more like Ivory.Fits well with my front room decor.Thank you the Cotswold company!

5

It's a great bookcase and is well made, but Cotswold are let down by the third party delivery service. The product comes in three separate boxes, but I apparently only asked for one box to be unpacked, and so the delivery crew refused to unpack the other two boxes.

5

Beautiful piece of furniture. Sturdy and elegant. We have a large book collection and chose this rather than 2 large bookcases. Pleased we did.It is heavy and a statement piece so make sure you have the room and access! It went in our new extension.

5

Love my bookcase it is perfect for the room. It was easy to assemble and the delivery was on time with helpful drivers. Everything went like clockwork. Had a great time trying to arrange my stuff on the shelves and am really pleased with the result.

5

very pleased indeed with my Burford painted grand bookcase. It was delivered on time and assembled by 2 very nice men in no time. It looks really lovely in the lounge and holds loads of books, ornaments and photos. Would highly recommend it.

5

We recently purchased the bookcase for our study / office and we were very pleased with the quality. The delivery men were polite and helpful ringing to update the delivery time. All in all we would definitely recommend the product.

5

A truly grand bookcase delivered by Team 9 who couldn't have been more helpful. Two of them did a job that normally requires 3 men due to the size and weight of the bookcase. All round great service, thank you!

5

I love this bookcase, it really has made a difference to my living room. It looks really good and of course offers lots of display and storage space. It is well built and attractive.

5

After searching (a long time) for the right bookcase, we came across this from the Cotswold Co. We are very pleased with the bookcase, which looks great. Solid piece of furniture.

4

Very pleased with this beautiful bookcase. Fits great in our study. Delivery was not a problem. I chose to assemble it myself, which was straight forward and quite satisfying.

5

Id been looking at this bookcase since December and then ordered it in April, boy am I glad I did. A beautiful piece of furniture fabulous quality - worth every penny!

4

excellent delivery team arrived and erected the bookcase despite its size and weight. Extremely happy with item which will provide a centrepiece for the room.

5

Absolutely Fabulous! !!!!! Great finish .Quality Excellent .Delivery team very polite. Will recommend. Looks a lot more expensive than I payed .??????????

5

We love the bookcase and the build quality was good except for the three draws which would have been better if they had been on quality runners.

5

Very pleased with the bookcase looks good and very well made. Delivery and set up service excellent. Looks lovely in the room. A

5

Our Cotswold bookcase now installed, happy with the outcome.De-Cluttered our lounge area and nicely fits into the recessed area.

5

Many thanks, great addition to my lounge , promptly dealt with by your delivery company, well pleased again , regards Peter.

5

I am very pleased with this Bookcase, well made.Also pleased with the service the delivery guys did assembling the bookcase.

5

There is still a part missing on this bookcase. I did report it straight after delivery and it still has not been rectified

5

Absolutely delighted, delivered on time put together well can't fault my experience with Cotswold will definitely recommend

5

Very happy with the bookcase. Good value for the money and very sturdy. A great addition to the living room.

5

A beautiful bookcase, fanstatic quality and delivered in perfect condition. So pleased with this purchase!

5

Good quality and good assembly instructions. A minor problem was resolved satisfactorily and quickly.

5

Lovely product, delivered and assembled on time by a courteous team. No complaints. Would recommend

5

Excellent product, supply and delivery. Easy to assemble and visually stunning, well finished.

5

The bookcase is beautiful and really is grand. The removal men were very good and efficient

5

What a lovely piece of quality furniture . A great addition to our study and precious books

4

Excellent product, well constructed. Prompt delivery and good assembly service

5

This item looks like wood, but it is MDF construction so a bit disapointing.

5

I love my bookcase. The only problem is rationing the books to put on it!

4

Well made and looks good once assembled - but note value for money rating.

5

Absolutely lovely. Hadnt realised it came in three sections though.

4

This is a super, solid book case which is perfect for our needs.

5

l am very happy with this bookcase it look really great

5

Excellent, very pleased with this purchase thank you.

5

Really pleased with this and easy to build

5

Looks fab.. very well made.. thank you!

5

Very pleased with purchase

Customers Also Purchased


Latest Advice and Guides → Your Questions Answered

Everything You Need To Know About Mattress Fillings
Soft and Squishy Memory Foam
Simple Mattress Buying Guide